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Anmeldelser af Residence Inn by Marriott Orlando Lake Buena Vista

3 out of 5
Residence Inn by Marriott Orlando Lake Buena Vista
11450 Marbella Palm Ct, Orlando, FL

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 483 af i alt 1016 anmeldelser" "
Bedømmelse på 8 − Udmærket. 225 af i alt 1016 anmeldelser" "
Bedømmelse på 6 − Okay. 150 af i alt 1016 anmeldelser" "
Bedømmelse på 4 − Dårligt. 75 af i alt 1016 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 83 af i alt 1016 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

helle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 1. feb. 2024
Thanks for the perfect rating, Helle!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Orlando Lake Buena Vista.

10/10 Fremragende

Israel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked everything
Overnattede 2 nætter i maj 2024
Svar fra Anthony den 27. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Fremragende

Beth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property was perfect for the whole family, Loved the full kitchen will stay here again
Overnattede 3 nætter i maj 2024
Svar fra Anthony den 27. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

8/10 Udmærket

Samuel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personal muy atento,el área muy bonita muchas opciones de restaurantes cercanos
Overnattede 3 nætter i maj 2024
Svar fra Anthony den 27. maj 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Janet G

Rejste med familie og småbørn
Synes godt om: Service og personale
It was the room I didn't choose.
Overnattede 4 nætter i maj 2024
Svar fra Anthony den 27. maj 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Melissa

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale
Good location to the parks. Staff is very friendly. Property could use some updating but overall affordable property for your Orlando needs.
Overnattede 7 nætter i maj 2024
Svar fra Anthony den 26. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Cida

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelent, clean, quiet, breakfast delicious!
Overnattede 5 nætter i maj 2024
Svar fra Front Desk den 26. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Rorey

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only stayed for two nights, but it was perfect for our needs. Able to book one room with two suites and baths. My wife and I stayed in a king and my parents each had a queen. Breakfast was amazing for a hot-bar and continental. A good amount of waffle stations with one alternating different flavor batters. Shuttle took us to the Disney park. Perfect for our needs and family friendly!
Overnattede 2 nætter i maj 2024
Svar fra Anthony den 25. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okay

Tatiana

Synes ikke om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Anthony den 26. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Alejandro

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I found this property to exceed my hopes for the value of what I paid. The staff overall were professional and friendly. A particular shout out to the dining staff for their kind smiles every morning and genuine hospitality. Breakfast is included and is pretty much all you need and more. But if you are one of those self entitled human beings which loves to post their negative take on anything and everything please just refrain from coming here and leave all the enjoyment to those who appreciate it. Seriously. This location is very conventient for those who wish to visit the Disney Resort: not only there are shuttles destined for the parks but they have the Lynx bus system on Palm boulevard only 3 min to the bus stop. I took advantage of the pool and the pool towels. I would totally come back in a heart beat.
Overnattede 5 nætter i maj 2024
Svar fra Anthony den 24. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okay

Karlmae

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring
It was fine. Building was old. Carpet smelled like feet/pee when we first came in the room
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 24. maj 2024
Thank you for taking the time to share your feedback about your recent experience at Residence Inn Orlando LBV. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay. We appreciate you bringing this to our attention.

10/10 Fremragende

Eugene

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was nice, but when it came time to use the sleep sofa bed, the big dresser was in the way and was too heavy to move so the extra person slept on a very uncomfortable couch Also did not come with a hair dryer. A little disappointed. Breakfast was good
Overnattede 1 nat i maj 2024
Svar fra Anthony den 23. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Fremragende

sachira

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good for Families
Overnattede 4 nætter i maj 2024
Svar fra Anthony den 19. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Fremragende

doug

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel, with full kitchen if you need. Nice pool area. Good breakfast. Would stay here again.
Overnattede 1 nat i maj 2024
Svar fra Anthony den 19. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

8/10 Udmærket

YUKIO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
値段の割に良かったです。。
Overnattede 7 nætter i april 2024
Svar fra Front Desk den 16. maj 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Karina

Rejste med familie
Synes ikke om: Rengøring
The carpet in the room was so dirty, we need asked for housekeeping services other wise you room wouldn’t get clean, the transportation to the parks is a joke, we ended up calling a Uber because They didn't give us instructions on how to return. The location is good if you want visit Disney and universal
Overnattede 4 nætter i maj 2024
Svar fra Anthony den 15. maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay.

2/10 Forfærdeligt

Giuseppe

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property Needs updating front desk rude no housekeeping barely breakfast needs improvement only plus is manager Roy great guy tries to help you out
Overnattede 11 nætter i april 2024
Svar fra Anthony den 15. maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property. It is very distressing knowing you had to endure such unexpected inconveniences during your stay.

10/10 Fremragende

Carrie L

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property had what I needed! Only issue was having to pay to park on the property! That was a surprise and it was quite a lot!
Overnattede 5 nætter i maj 2024
Svar fra Front Desk den 14. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Yamil

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service. Really attentive and listening to the needs and unforeseen issues. Very pleased with our stay there.
Overnattede 3 nætter i maj 2024
Svar fra Front Desk den 14. maj 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

James, Toronto

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Anthony den 10. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

MONICA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 7 nætter i maj 2024
Svar fra Anthony den 10. maj 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

8/10 Udmærket

ANURAG

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 3 nætter i februar 2024
Svar fra Anthony den 9. maj 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Forfærdeligt

Rodrigo

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very bad
Overnattede 2 nætter i maj 2024
Svar fra Front Desk den 8. maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property.

10/10 Fremragende

Walter, Delray Beach

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The hotel is in a good area. The breakfast is good.
Overnattede 3 nætter i april 2024
Svar fra Front Desk den 8. maj 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We cannot wait to welcome you home again soon!

10/10 Fremragende

Diane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Front Desk den 8. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Rabia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed there before. I like that there are many restaurants around and a shopping center near by. Paying for parking this time way a bit different. We had to go on an app to pay for parking. I did not like that, it can be a bit of traffic noise depending on you room. I wished the pool closed at 10 pm instead of 9pm. Overall the room was clean and staff members were friendly.
Overnattede 2 nætter i april 2024
Svar fra Anthony den 29. apr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

10/10 Fremragende

Pedro Alejandro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Front Desk den 30. apr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Keith

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 17 nætter i april 2024
Svar fra Anthony den 29. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Gerardo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a very nice place to have the perfec vation
Overnattede 5 nætter i april 2024
Svar fra Anthony den 27. apr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

10/10 Fremragende

ANGELA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve never stayed at a property like this. This was amazing. You could not hear anybody outside the hotel room. The pool was awesome. The room was great. The breakfast was good too. Everything was amazing. I won’t be staying there again if I am ever down in Florida.
Overnattede 6 nætter i april 2024
Svar fra Front Desk den 21. apr. 2024
Thank you so much for choosing our Residence Inn. We are thrilled to know how much you enjoyed your visit. It is our priority to accommodate our guests with the best amenities possible and we are delighted to know that we exceeded your expectations.

8/10 Udmærket

Joey-Ann

Rejste med familie
Synes godt om: Service og personale
The property is definitely due for some updating however overall staff was friendly responded to any requests. Rooms are big and reasonably priced. Small hotel so not packed with people. Loved the pool and court yard. Breakfast was good. Great staff
Overnattede 6 nætter i april 2024
Svar fra Front Desk den 21. apr. 2024
, I would like to thank you for such glowing remarks about our dedicated staff. We all take the hospitality and warmth we provide very seriously! It is truly wonderful to hear you share your appreciation. We always strive to have a positive influence on your time with us. Our team is truly the best! We would relish the opportunity to have you visit again.

8/10 Udmærket

Kristin Hannum

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Pool is only open from 9-9pm which after spending the day at the parks is not convenient. Each day we returned the pool was closing and our family didn’t get to swim which was a key point in choosing this hotel. Also the suites need to be repaired and updated. The drawer fronts and door knobs were all falling off in our suite. My son was cut in the exposed screws. I notified the front desk and asked to have them repaired but they weren’t.
Overnattede 4 nætter i april 2024
Svar fra Anthony den 18. apr. 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay.
Overnattede 2 nætter i april 2024
Svar fra Front Desk den 17. apr. 2024
Thank you for sending us your feedback!

10/10 Fremragende

Miguel Ángel

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service and place
Overnattede 1 nat i april 2024
Svar fra Front Desk den 16. apr. 2024
Thank you for sending us your feedback!

10/10 Fremragende

Chad

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was surprised by how decent this place was for the price. I stayed there last minute before going to my Disney resort but it could have been better to just stay there the whole week.
Overnattede 1 nat i april 2024
Svar fra Anthony den 11. apr. 2024
Dear Chad, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

10/10 Fremragende

Adrian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a Pure room with kitchen and king bed which felt fresh and spacious. Paying extra to park and late checkout was very worth it. No noise issues despite being right next to the elevator. Staff are very kind as well
Overnattede 1 nat i april 2024
Svar fra Anthony den 11. apr. 2024
Dear Adrian, Thank you for choosing Residence Inn Orlando Lake Buena Vista! We're glad our clean rooms impressed you and that your overall stay was pleasant. The next time you're in town, please come back to see us.

6/10 Okay

Angelica

Overnattede 3 nætter i april 2024
Svar fra Anthony den 29. apr. 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

David

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed this hotel and the breakfast was very good everyday we stay there and my daugther really enjoyed the pool. Yes we will be coming back.
Overnattede 3 nætter i april 2024
Svar fra Front Desk den 11. apr. 2024
Thank you for sending us your feedback and we look forward to seeing you again soon on your next visit to Orlando.

4/10 Dårligt

Carlos

Rejste med familie
Synes ikke om: Rengøring, faciliteter
Nothing
Overnattede 1 nat i marts 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for sending us your feedback!

6/10 Okay

Nancy

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The interior of this hotel has seen better days with one of the only positive aspects being the outdoor pool area. We had to go down to the front desk at 11:30 pm due to noise from the room above, it did not seem like they had any soundproofing. Many other hotel choices in the area, would recommend skipping this one.
Overnattede 2 nætter i marts 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for giving us your feedback of your recent stay at our property. We are sorry to hear that you had an unpleasant experience during your stay with us. It is our priority to accommodate our guests as much as possible. However, we realize our accommodations did not meet your expectations. I hope that if your travels bring you back to the area that you will consider giving us another opportunity to welcome you once more.

6/10 Okay

Diamond

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Good location and decent free breakfast. But $225 plus a nightly $27 parking fee when the basic expectations are not up to par is disappointing. If you’re looking for the bang for your buck, seek other options.
Overnattede 4 nætter i marts 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for providing such valuable feedback about your recent stay with us. Your opinions and feedback are important to our success. On behalf of our entire staff, please accept our sincere apology for the unpleasant experience you had at our property.

6/10 Okay

Yolanda, Newport

Synes ikke om: Rengøring
Bathroom was dirty
Overnattede 5 nætter i marts 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for sending us your feedback!

6/10 Okay

Christian A

Overnattede 4 nætter i marts 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for sending us your feedback!

6/10 Okay

Sara, Kentwood

Overnattede 2 nætter i marts 2024
Svar fra Front desk den 21. apr. 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Dårligt

Raymond

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale
Overcharged upon checkout for drinks purchased. Hotel has huge charge of $26/day for parking not stated in the clear when booking.
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 3. apr. 2024
Dear Raymond,Thank you for sharing your experience with us. We're disappointed to learn about your concerns regarding charges. Transparency is a priority for us, and on the third-party site you used to book your stay, we do have information regarding parking listed under Property Amenities. If you would also like us to look into the drink charges, please reach out to us offline, and we will be happy to research the matter. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.

6/10 Okay

Kelly

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Front Desk den 5. apr. 2024
Thank you for sending us your feedback!

2/10 Forfærdeligt

chaitanya

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beware, $26 per night parking. Very old dated property, musty smell in hallways, rooms. TVs are from 90s and the one in living room doesn’t work. The young lady and guy in morning shift and do NOT acknowledge when you go to talk (they basically glance and ignore) Overall a third rate hotel (also if you are a bonvoy gold, they don’t honor free upgrade as they claim always full!)
Overnattede 7 nætter i marts 2024
Svar fra General Manager den 3. apr. 2024
Dear Chaitanya,It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is essential, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for your review, and we hope you'll give us another chance to change your perceptions next time you're in Orlando.

10/10 Fremragende

Darryl

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thumbs up
Overnattede 1 nat i marts 2024
Svar fra anthony den 23. mar. 2024
Dear Darryl, Thank you for choosing Residence Inn Orlando Lake Buena Vista to host your visit. We trust that you rested well with us, and we hope to be your first choice for accommodations in the future.

6/10 Okay

Joanne

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Suite for 6 people has dishes for 4 people, suite are very small, no soap at sink, towels for 4.
Overnattede 1 nat i marts 2024
Svar fra Anthony den 18. mar. 2024
Thank you for providing us feedback from your time at our hotel. We're disappointed to hear your stay at our property has not been to your expectations.

8/10 Udmærket

Lovelien Anything

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love our rooms,
Overnattede 1 nat i marts 2024
Svar fra Anthony den 18. mar. 2024
Thank you for sending us feedback!