Udendørsområde

Anmeldelser af Home2 Suites by Hilton Orlando Near Universal

3 out of 5
Home2 Suites by Hilton Orlando Near Universal
5910 American Way, Orlando, FL

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 779 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 153 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 32 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 21 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 1000 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Morten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Simply an awesome hotel. Large room, clean, new and amazing staff. And great complimentary shuttle service to Universal Studios. Check it out
Overnattede 2 nætter i oktober 2020
Svar fra Matthew den 9. okt. 2020
Good evening Morten! Thank you so much for choosing to stay with us! We are so elated to hear that you enjoyed your stay with us! We really appreciate the kind complements and the positive feedback! Once again thank you for staying with us and we look forward to seeing you next time you visit!

8/10 Udmærket

jacob

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to universal
Overnattede 5 nætter i marts 2024
Svar fra Henry den 1. maj 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great price for large and clean room with many amenities including a sink, refrigerator and dishwasher.
Overnattede 1 nat i april 2024
Svar fra Henry den 24. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Delia

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff at front desk! And great staff serving breakfast!
Overnattede 2 nætter i marts 2024
Svar fra Henry den 24. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. I will let the team know about their remarkable service that they provided. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ride to universal was good
Overnattede 2 nætter i april 2024
Svar fra Henry den 24. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

6/10 Okay

Natasha

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Henry den 17. apr. 2024
Thank you for your recent stay at our property. I noticed that on your survey we did not exceed expectations as we proudly hunt for perfect 10 in all categories. When you have a moment could you please tell me what we could have done to ensure your stay would have been a perfect "10"? We strive for perfection and want to guarantee optimal service and cleanliness to all of our guests. Thank you for your time, and I look forward to your reply.

10/10 Fremragende

lovish, BELLEVUE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place
Overnattede 1 nat i april 2024
Svar fra Henry den 17. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Kristine

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Faciliteter
We had a great stay this weekend! Very kid friendly with spacious rooms & kitchenette with a dishwasher if needed. It was an 10 out of 10 for us, already recommended it to friends & will be coming back again soon!
Overnattede 1 nat i april 2024
Svar fra Henry den 17. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Andres

Awesome
Overnattede 2 nætter i april 2024
Svar fra Henry den 17. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

shawlan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was kick ass!
Overnattede 5 nætter i marts 2024
Svar fra Henry den 5. apr. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us We are thrilled that you enjoyed out breakfast options. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

4/10 Dårligt

Michael

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fernseher defekt. Geschirrspülmaschine nicht ausgeräumt. Das Klappsofa mussten wir selber beziehen. Es gab keine Seife zum Händewaschen und kein Geschirrspülhandtuch. Frühstücksbuffet war gut.
Overnattede 2 nætter i marts 2024
Svar fra Henry den 29. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our property. I apologize for the inconveniences you experienced with your stay. We greatly appreciate your specific feedback and thoughts. This will help us to continue to improve our services. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know. Again, thank you for your valuable time and we look forward to having another opportunity to be your choice of hotel.

8/10 Udmærket

Jessica

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We requested a sheet, blanket, and pillow for the pull out sofa. First, I called and waited an hour. Then, I went down to the front desk. They eventually brought a blanket to the room. So, we made do with it. Our room was missing the bag that was supposed to contain all of that. Otherwise it was a great property.
Overnattede 3 nætter i marts 2024
Svar fra Henry den 29. mar. 2024
Thank you for your comments regarding your recent stay with us. I was disappointed to hear of the inconveniences you experienced during your stay. Please accept my sincere apologies. I have forwarded a copy of your comments to the responsible department manager and assure you steps are being taken to alleviate such issues in the future. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to improve our operation to better serve our guests. I thank you for filling out the survey for your recent visit

10/10 Fremragende

Geannys

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel to stay if you’re visiting Universal Studios
Overnattede 2 nætter i marts 2024
Svar fra Henry den 29. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Boban, Alexandria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place!
Overnattede 3 nætter i marts 2024
Svar fra Henry den 29. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Delamor, Middleburg

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was clean and in a perfect spot.
Overnattede 2 nætter i marts 2024
Svar fra Henry den 29. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Nidia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Henry den 29. mar. 2024
Thank you for a great rating. We hope to see you again soon.

10/10 Fremragende

Dallas

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Bright and fresh and great room… well laid out- comfortable bed
Overnattede 1 nat i marts 2024
Svar fra Henry den 19. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Patricia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Henry den 7. mar. 2024
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Christene

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Nicaury den 5. mar. 2024
Thank you for taking the time to rate our property. We value your feedback and would appreciate specific details about what influenced your score. This will help us make improvements for the future.

2/10 Forfærdeligt

Anshuman

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Check in was terrible, we were provided a different room than what was booked for coz they were overbooked. Front desk offered a refund for the first night(pending manager's approval), but they denied refund later coz they say they upgraded my room for the next 2 nights without my consent. Anyways I could not use the upgraded room so that does not fix the inconveniences caused during the first night and check in. I will not book this property again. Hotel is clean and quiet, average breakfast, very limited parking. They do not have full kitchen as they advertise on the site, so do not book if you are looking for a full-kitchen.
Overnattede 3 nætter i februar 2024
Svar fra Henry den 23. feb. 2024
On behalf of all the staff at our hotel, we would like to apologize that you did not have the best experience in all areas of your hotel stay. We strive to provide a great hotel experience. Your feedback is important to us and reviewed with our staff. Thank you for taking the time to write a review.

10/10 Fremragende

Luis A. Díaz-

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 3 nætter i februar 2024
Svar fra Home2 den 21. feb. 2024
Good evening, thank you for staying with us and thank you for your rating. Were glad you had an excellent stay; we look forward to seeing you again!

10/10 Fremragende

Anna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was just perfect for our needs. Very clean and comfortable. Close to universal and they offer a free shuttle to and from the parks. Staff was very helpful and friendly.
Svar fra Home2 den 21. feb. 2024
Good evening, thank you for staying with us and thank you for your rating. Were glad you liked our proximity to Universal and that the location and shuttles were helpful to you. We hope to see you again soon!

10/10 Fremragende

Wilfredo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Home2 den 21. feb. 2024
Good evening, thank you for staying with us and for your rating. We hope to see you again soon!

10/10 Fremragende

Matthew

Rejste med familie
Spacious rooms and completely ADA Compliant. Thank you Hilton family of hotels.
Overnattede 3 nætter i februar 2024
Svar fra Henry den 15. feb. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were very friendly and property was always clean and rooms are very comfortable
Overnattede 1 nat i februar 2024
Svar fra Henry den 13. feb. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Andrew

Overnattede 1 nat i februar 2024
Svar fra Henry den 20. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Henry den 6. feb. 2024
Thank you for such a good rating. We hope to see you again soon.

10/10 Fremragende

Michael

Overnattede 1 nat i februar 2024
Svar fra Henry den 20. mar. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Felipe

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i februar 2024
Svar fra Henry den 6. feb. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Xin

Rejste i en gruppe
Great breakfast!
Overnattede 5 nætter i januar 2024
Svar fra Henry den 6. feb. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

HERNEL

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The personal running this place is wonderful thank you management for hand picking this people here
Overnattede 3 nætter i januar 2024
Svar fra Henry den 6. feb. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

10/10 Fremragende

Mark, Lakewood Ranch

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property if you are going to Universal Studios. In town for the PGA show at the convention center. A little off the beaten path. 15 minutes with traffic. Staff was great. Rooms are great for an extended stay.
Overnattede 2 nætter i januar 2024
Svar fra Henry den 30. jan. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

8/10 Udmærket

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i januar 2024
Svar fra Henry den 30. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Camille

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Henry den 30. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Astley

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Henry den 30. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

César Alán

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ideal para ir a los parques de Universal
Excelente ubicación para ir a los parques de Universal pues tiene transporte gratuito aunque limitado a 3 horarios de ida y 3 de regreso, además de estar junto a Walgreens e Ihop
Overnattede 5 nætter i januar 2024
Svar fra Henry den 30. jan. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Attention to Detail is Lacking
Elevator floors and hallway carpets were dirty with paper fibers, lint and unknown debris. Never cleaned in the four day stay. Bathroom had hairs from the previous guests. Like all Home2 locations, the breakfast selection has gone downhill in the past two years. Very limited fresh fruit, yogurt, etc. No microwave in breakfast area to re-heat the cold egg selections kept in an unheated plastic box. Desk staff was excellent, efficient and friendly. Time to consider other extended stay hotels, as the Home2 brand has slipped in quality and amenities.
Overnattede 3 nætter i januar 2024
Svar fra Henry den 30. jan. 2024
Thank you for taking the time to share your recent experience. I wanted to personally apologize regarding the issues you experienced. I huddled with our department leaders to address this to ensure this is an isolated incident. I hope to have the opportunity to host you again in the future and wish you safe travels.

10/10 Fremragende

Hector

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Henry den 11. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Maureen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Close to Universal
Walking distance to Universal, Breakfast was great. Staff was friendly and allowed us to check in right away so we could begin our family trip to Universal
Overnattede 1 nat i januar 2024
Svar fra Henry den 11. jan. 2024
I just wanted to take this time to personally thank you for filling out the survey for your recent visit to our hotel. Your opinion is very important to us. We are constantly striving to make the best guest experiences and I truly thank you for filling out a survey. If there is anything else that you did not mention in the survey that you feel would create an even greater guest experience, please let us know.

8/10 Udmærket

Yanina

Rejste med familie
The hotel was great. The suite had everything I needed . I have a dairy and gluten allergy. There was almost nothing I can eat. Everything had cheese on it or backed in it. I even asked do you have eggs with no cheese and the answer was no. So I had to scrape the cheese off the eggs. I also had the oatmeal which was water based so I was ok with that .
Overnattede 1 nat i januar 2024
Svar fra Henry den 11. jan. 2024
Thank you for your comments regarding your recent stay with us. I was disappointed to hear of the inconveniences during breakfast that you experienced during your stay. Please accept my sincere apologies. I have forwarded a copy of your comments to the responsible department manager and assure you steps are being taken to alleviate such issues in the future. We strive to provide a comfortable and enjoyable experience for each of our guests, anticipating the needs and fulfilling them on every occasion. It is through feedback such as yours that we are able to improve our operation to better serve our guests.

10/10 Fremragende

Janessy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place!
Overnattede 1 nat i januar 2024
Svar fra Henry den 11. jan. 2024
Thank you for your review. We hope to see you again soon.

10/10 Fremragende

Gilberto

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Henry den 11. jan. 2024
Thank you for your rating. We hope to see you again soon.

8/10 Udmærket

rogerio

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i december 2023
Svar fra Henry den 11. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Thiago

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Henry den 11. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Thiago

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incrível
Sensacional! Hotel perfeito, limpeza, quarto confortável e tudo novo. Equipe maravilhosa. Transfer gratuito para parques da Universal. Café da manhã bem servido. Hotel nota 10! Super recomendado !!
Overnattede 7 nætter i december 2023
Svar fra Henry den 11. jan. 2024
Eu só queria aproveitar este tempo para agradecer pessoalmente por preencher a pesquisa para sua recente visita ao nosso hotel. Sua opinião é muito importante para nós. Estamos constantemente nos esforçando para fazer as melhores experiências aos hóspedes e eu realmente agradeço por preencher uma pesquisa. Se houver algo mais que você não mencionou na pesquisa que você acha que criaria uma experiência ainda maior para os hóspedes, por favor, nos avise.

10/10 Fremragende

Larry

Overnattede 5 nætter i november 2023
Svar fra Henry den 11. jan. 2024
Thank you for your rating. We hope to see you again soon.

4/10 Dårligt

Leona

Rejste med familie
Synes ikke om: Service og personale, værelsets komfort
Poor management
We’ve stayed at other Home2 Suites before without any incidents, so it is with disappointment that I write this bad review. Knowing we were going to be late in checking in, I called ahead and requested late check=in to make sure they knew we’re coming and wouldn’t give our room away. Much to my dismay, when we got to hotel after a very long day at the park, we weren’t getting the room we requested (2 queen beds) and tried to give us one king bed. Apparently, that type of room had been overbooked. They offered to book us in the sister hotel across the street but we did not have a car and wouldn’t be able to move our luggage or get there. On top of that, the room they were going to place us in was a regular hotel room and not what we paid for. The other similar hotel was booked up. We had no choice but to stay at the hotel. We spoke with another guest who had a similar situation and overheard another guest who didn’t get clean towels he’s requested for two days. Not the agent’s fault as he relayed message to housekeeping. Not only did we not get the room we purchased but I was paranoid about the cleanliness of the room. Note the agent, Vishal, was working alone tonight and was wrought with issues from different guests. He remained calm and professional and tried his best to accommodate every issue. He didn’t fight me when I refused his offer or when I demanded that I’m not charged for room. I would not stay here or recommend until management gets their act together.
Overnattede 1 nat i december 2023
Svar fra Nicaury Seecharan den 29. dec. 2023
We deeply apologize for the inconvenience during your stay. We acknowledge the room mix-up and cleanliness issues and are committed to promptly addressing and improving our services. We appreciate your recognition of Vishal's professionalism. To further compensate for the inconvenience, we are processing a refund for your stay and extending an honorarium for a 1 pm check-out. Your satisfaction is our priority, and we hope you will consider giving us another chance in the future.

10/10 Fremragende

Jinuk

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i december 2023
Svar fra Henry den 28. dec. 2023
Thank you for your great rating. We hope to see you again soon.

8/10 Udmærket

Tonya

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Henry den 21. dec. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Amanda

Overnattede 3 nætter i november 2023
Svar fra Henry den 21. dec. 2023
Thank you for your rating. We hope to see you again soon.