Hoteller nær Nyamyumba Hot Springs

"L'hôtel réservé est fermé. On nous a proposé un hôtel en construction portant un autre nom dont la finition n'est pas terminee : chambre non terminée, fils électriques qui traîneent, pas d'eau chaude, lumière passant par la porte mal posée, escalier aux marches toutes inegales très dangereuses ,absence de mains courantes, pas de TV installée, pas de restaurant installée, pas de roof top accessible etc.Des images ont été prises. La réservation ne correpondait en rien à l'hôtel réservé ...

"Un personnel très serviable et un service irréprochable "

"Beautiful views of Lake Kivu. The staff were extremely helpful and friendly. We had a very relaxing stay. "

"Home away from home "

"There is no beach and the gate was shut when I arrived and had to wait an hour. The phone number was disconnected and there was a chicken that made noise waking me up 3 am. Not impressed "

"Old school no elevator for family with kids "

"Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not."

"I informed you that they declined my check in and i am waiting for my refund. "

"De ontvangst en check inn verliep rommelig en ongestructureerd. De kamer stonk. De kraan van de wasbak was defect. Het toilet spoelde niet door. De douche deed het niet. We betaalden ruim 40 euro! Veel teveel geld!! Ik beveel dit hotel NIET aan. (De kok en het overige personeel was aardig en behulpzaam)."