"The staff have great customer service skill especially the Front desk staff. Keep up the good work! Kudos to everyone at Hotel Mercante. We had a great stay. Vigan is a lovey place with rich history."
"Beautiful landscape with awesome swimming pool and ocean view but the property is somewhat rundown. It’s not being maintained. The hardware in my bathroom is rusty. Definitely looks old and it smelled like sewer after taking a long shower. Room is big but very dull. No character for what is advertised as 5 star hotel. Breakfast is a typical Filipino breakfast; not exciting for a hotel rated as 5 star. "
"This hotel has a french inspired motif. Small with only 6 rooms, with a nice restaurant and good food. There are also restaurants nearby.
This hotel needs a little bit of upgrading."
"Hotellet i sig selv er flot og rart. Vi havde dog problemer med personalet generelt; det var svært at bestille poolhåndklæder (vi måtte henvende os to gange), det tog to opkald og halvanden time at bestille fish and chips til roomservice, man blev ofte glemt i længere perioder i restauranten, morgenbuffetens kvalitet og madens kvalitet var yderst varierende og til tider (nachos) direkte uspiselig. Derudover betalte vi 14000 pesos frem for 4000 ved ud-check grundet en regnefejl af personalet, som...
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