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Anmeldelser af Comfort Inn & Suites Newark Liberty International Airport

2.5 out of 5
Comfort Inn & Suites Newark Liberty International Airport
98 FRELINGHUYSEN AVE, Newark, NJ

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 270 af i alt 463 anmeldelser" "
Bedømmelse på 8 − Udmærket. 85 af i alt 463 anmeldelser" "
Bedømmelse på 6 − Okay. 45 af i alt 463 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 463 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 463 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Faye, Sioux falls

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Staff is amazing
Overnattede 3 nætter i maj 2024
Svar fra Shahid (FO Manager) den 24. maj 2024
Dear FayeThank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

8/10 Udmærket

Koh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Accessible to places we want to visit
Overnattede 3 nætter i maj 2024
Svar fra Shahid (FO Manager) den 24. maj 2024
Dear Koh,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

10/10 Fremragende

Justina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and subtle for a quiet getaway or in preparation for a trip from the airport
Overnattede 2 nætter i maj 2024
Svar fra Shahid (FO Manager) den 24. maj 2024
Dear JustinaThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

8/10 Udmærket

Valerie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It took a little bit longer to get the hotel shuttle than expected, however I know others had to be picked up & it's a busy airport. I was very glad that there was a hotel shuttle available.
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 21. maj 2024
Dear ValerieThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

8/10 Udmærket

Shanon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Shahid (FO Manager) den 24. maj 2024
Dear ShanonThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

10/10 Fremragende

Elizabeth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Confortable
Overnattede 3 nætter i maj 2024
Svar fra Shahid (FO Manager) den 21. maj 2024
Dear ElizabethThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,Thanks

10/10 Fremragende

Pamela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great ADU and assist
Overnattede 1 nat i maj 2024
Svar fra BK den 21. maj 2024
Thank you for sharing with us your positive feedback. We are pleased to hear that we have exceeded your expectations and have provided you with an outstanding stay. We look forward to welcoming you back again.

4/10 Dårligt

Donald

Synes godt om: Service og personale
Don’t bother with the breakfast. This was hands down the worst breakfast buffet of my life. The coffee was so disgusting that I had to spit it back in the cup! Better grab something at the airport.
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 20. maj 2024
Dear DonaldWe are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

2/10 Forfærdeligt

audrey

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
we had big problems with billing. my partner was charged twice on his credit card. We went down to the lobby 5 times to resolve this problem and the owner was not there to resolve it. She promised to fix the problem after her meeting, then promised to do it from home. She said she was going to send an email right now. We have not received anything. Today we are back at our house with double billing. No one has written to us or called us back and I find that really irresponsible.
Overnattede 3 nætter i maj 2024
Svar fra Shahid (FO Manager) den 19. maj 2024
Dear Audrey,We are sorry to see that we have not met all your expectations. We pride ourselves on exceeding our guests' expectations.I spoke with you on phone call this morning and clearly stated that there is no double or overcharged as you used 2 different cards, 1 Master Card got a full refund, and the 2nd Visa card was actually charged, so the refund was processed at the same time of check-out, and it will take 3-5 business days to appear on your account.We look forward to the opportunity to have you stay with us again and hope it will be a much better experience.Yours in Hospitality,

10/10 Fremragende

Marta

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean. Good breakfast.
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 19. maj 2024
Dear Valued Guest,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Udmærket

Yolanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 20. maj 2024
Dear YolandaThank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Udmærket

Will

Good rates & appreciated the shuttle from Newark airport. Staff was nice & professional. People at the restaurant were very nice, but the food was not great. Pizza was not very good.
Overnattede 2 nætter i maj 2024
Svar fra Shahid (FO Manager) den 19. maj 2024
Dear WillThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

4/10 Dårligt

Ansy

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
No housekeeping services for the duration of our stay
Overnattede 3 nætter i maj 2024
Svar fra Shahid (FO Manager) den 19. maj 2024
Dear AnsyWe are sorry to see that we have not met 100% all your stay expectations. We pride ourselves on exceeding our every guest experience. We provide cleaning service right after 3 nights of stay or upon request. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

10/10 Fremragende

Blake

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing and even stored our luggage at no extra cost. Our room did have a giant support beam which was odd, but the room was still quite nice. Restaurant was great. Only thing that was disappointing was there wasn’t really anything in a walkable distance
Overnattede 1 nat i maj 2024
Svar fra Shahid [Night Manager] den 18. maj 2024
Dear BlakeThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

4/10 Dårligt

Lakiah

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The hotel room appeared clean (although it has scuff marks on walls from previous visitors), and it was spacious for a handicapped accessible room. The staff remained respectful. But, the room itself was not completely handicapped accessible. -The bed moved easily anytime we sat on it (which was very dangerous for my elderly grandparent that was sleeping in it.) - The bathroom shower had a high step in, & not a walk-in shower. The pictures of the room I saw when I booked was of a walk-in shower and I did not get it. -It was hard for my grandparent to get up from the toilet as it did not have handle bars in the right places. For ex. there was a handle bar behind/ on top of the toilet. I dont know how handicapped people are supposed to use that. -Lastly, there was an incident where my grandmother fell on Comfort Inn property, right in front of the ramp as well as in the room. Both times we had to call EMT services and my grandmother ended up in the emergency room. Comfort inn security gueaed saw us struggling and didn't offer to help or call an ambulance for us. He did not even report the incident. Once I reported it to staff, I recieved excuses to absolve themselves from making a report or taking some kind of accountability, and a discount on the extra night we had to stay there since I couldn't make an 8 hour drive after being up all night at in the ER. -Its extremely inconvenient to ONLY have valet parking.
Overnattede 3 nætter i maj 2024
Svar fra Shahid | Night Manager den 16. maj 2024
Dear Lakiah,We are sorry to see that we have not met all your expectations. We pride ourselves on exceeding our guests expectations.Regarding the incident, we didn't find any valid proof or ER report, which relates to the facts of incident even though we also didn't get any timely complaints to our front desk to take proper action on it, but we still offered you a complimentary 50% discount in the daily rate, including a free voucher for a meal to use at our restaurant and you happily accepted.We tried our best to make your stay comfortable.Your feedback is truly helpful and allows us to take your suggestions into consideration to enhance our guests's experiences as well.We look forward to the opportunity to have you stay with us again and hope it will be a much better and more pleasant experience.Yours in Hospitality,Thanks

10/10 Fremragende

Kourtney

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i januar 2024
Svar fra Shahid (FO Manager) den 14. maj 2024
Dear Kourtney,Thank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

6/10 Okay

Michael

Rejste med partner
Same breakfast items each day gets old when staying 6 days. Pepperoni pizza from restaurant had 1-2 pepperonis on each slice-boo! Had to ask for new towels, soap, toilet paper, etc as no one cleaned our room in a week. Bed linens were changed once as scheduled. Housekeepers said they didn’t speak English when we asked them questions. Nothing to do in the area without transportation. Parking should be included in price. Valet in and out inconvenient each day. One day, we were given someone else’s keys. Another day they couldn’t find our keys. Plan ahead if you need in/out services. Normandee was excellent to work with in SNAP transportation!
Overnattede 6 nætter i maj 2024
Svar fra Shahid (FO Manager) den 14. maj 2024
Dear MichaelWe are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,Thanks

10/10 Fremragende

Dean

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and quick check in. Room is very comfortable with all important amenities.
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 12. maj 2024
Dear DeanThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

10/10 Fremragende

Deepak

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good staff, proximity to airport. Overall good experience
Overnattede 2 nætter i maj 2024
Svar fra Shahid (FO Manager) den 11. maj 2024
Dear DeepakThank you for rating and reviewing us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Udmærket

Sharon

Rejste med familie
Synes godt om: Rengøring, faciliteter
The parking prices are ridiculous.
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 11. maj 2024
Dear SharonThank you for staying and rating us 4 out of 5 also we appreciate your feedback. We're happy we were able to provide you with great service and we hope to be able to serve you again once given the opportunity.We have forwarded your parking concerns to relevant company to re review.We look forward to welcoming you in the future.Yours in Hospitality,Thanks,

2/10 Forfærdeligt

Latonia

Rejste med partner, Forretningsrejsende
Synes ikke om: Service og personale, faciliteter
No poor customer service. Book the hotel room at Newark Airport & was sent to a different location.
Overnattede 1 nat i januar 2024
Svar fra Manager den 10. maj 2024
Dear Valued Guest,We are sorry to see that we have not met all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

10/10 Fremragende

Tavar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super clean and friendly staff. Happy we chose this place!
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 10. maj 2024
Thank for you your fantastic rating and review. We would like to welcome you again in the future.

10/10 Fremragende

Stephanie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
clean and friendly staff
Overnattede 1 nat i april 2024
Svar fra Assistant General Manager den 9. maj 2024
Hello Stephanie,Thank you so much for staying with us and we appreciate you taking the time to share your stay score. We look forward to hosting you again real soon.Yours in Hospitality,

10/10 Fremragende

Kaila

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed or stay a lot overall
Overnattede 2 nætter i maj 2024
Svar fra BK den 8. maj 2024
Thank you for sharing your positive feedback and letting us know we have exceeded your expectations, and you experienced an outstanding stay. We look forward to welcoming you back soon!

10/10 Fremragende

hector gustavo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Exelente,gracjas
Overnattede 7 nætter i maj 2024
Svar fra BK den 8. maj 2024
Thank you for sharing your positive feedback and letting us know we have exceeded your expectations, and you experienced an outstanding stay. We look forward to welcoming you back soon!

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just minor things like not being able to switch off aircon and TV screen (it still had a faint glow). Maybe a carpet would be more homely? Breakfast was good but some foods ran out towards the end.
Overnattede 1 nat i maj 2024
Svar fra Shahid (FO Manager) den 14. maj 2024
Dear Thomas,Thank you for rating and reviewing us as we truly appreciate your feedback. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We're happy we were overall able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

8/10 Udmærket

Grace

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff. If you are getting an early flight know breakfast starts at 6:30
Overnattede 1 nat i maj 2024
Svar fra BK den 7. maj 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

8/10 Udmærket

Nissy

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra BK den 7. maj 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations and provided you with an outstanding stay. We look forward to welcoming you back soon!

10/10 Fremragende

Jermaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra BK den 6. maj 2024
Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

8/10 Udmærket

Jendrik

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
It is a nice and quiet Hotel near Newark Airport with free shuttle service. We had a good stay with relaxing nights, visiting New York. The staff was kind and helpful. The only little negative things was our room. We had a room towards the former parking house, so it was dark and had no good view with daylight. The shower had no curtain so it was watering all over the bathroom. Except of this, I would definetly recommend the hotel.
Svar fra BK den 4. maj 2024
Thank you for choosing the Comfort Inn & Suites Newark Liberty International Airport. We are very pleased we have exceeded your expectations, and we look forward to welcoming you back soon.

6/10 Okay

Amina

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was very dirty
Overnattede 1 nat i april 2024
Svar fra BK den 4. maj 2024
Thank you for choosing the Comfort Inn & Suites Newark Liberty International Airport. We are very proud of our achievements in our outstanding service and cleanliness scores. We look forward to welcoming you back soon.

4/10 Dårligt

Ricky

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The staff are friendly The parking fee is not reasonable - it was not indicated that the $25 fee is only if you park the car at the time of booking, no in and out privilege, if you want to use your car or have in/out privilege, you will be charged $35. Property used to be a parking garage, not a good place if you are on vacation - it was a mistake I booked this hotel. WILL NEVER GO ON THIS HOTEL AGAIN.
Overnattede 3 nætter i april 2024
Svar fra BK den 2. maj 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra BK den 1. maj 2024
Thank you for taking the time to let us know that we have exceeded your expectations. We are looking forward to welcoming you back soon!

10/10 Fremragende

Tiffany

Overnattede 3 nætter i april 2024
Svar fra Shahid (FO Manager) den 19. maj 2024
Dear Tiffany,Thank you for rating us as we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

10/10 Fremragende

Shakim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thanks for the hospitality.. Amazing!
Overnattede 2 nætter i april 2024
Svar fra BK den 1. maj 2024
Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

6/10 Okay

Ramandeep

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Ok
Overnattede 1 nat i april 2024
Svar fra BK den 1. maj 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our guests' expectations. If you can contact us and let us know where we can serve you better so we can ensure we implement your suggestions. We look forward to thew opportunity to have you stay with us again.

10/10 Fremragende

Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was absolutely fantastic. From the moment I walked into check in I received smiles , hello’s and how can I help you. I was genuinely surprised. Conversely, the overnight staff was just as welcoming and helpful. I’d highly recommend staying for its service alone!!! Great work team Comfort Inn!!!
Overnattede 3 nætter i april 2024
Svar fra BK den 1. maj 2024
Thank you for staying with us and we are pleased that our staff and facilities have exceeded your expectations. Your feedback is highly valued, and we look forward to welcoming you back soon!

10/10 Fremragende

kenneth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was great. Food was good
Overnattede 2 nætter i april 2024
Svar fra BK den 1. maj 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations in our restaurant Gateway On The 9th and your feedback is highly valued. We look forward to welcoming you back soon!

6/10 Okay

Ruzica

Overnattede 1 nat i april 2024
Svar fra Shahid (FO Manager) den 18. maj 2024
Dear RuzicaWe are sorry to see that we have not met 100% all your stay expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again and hoping it will be a much better experience.Yours in Hospitality,

10/10 Fremragende

Jesse

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice spot. great views of new york skyline. nice 9th floor lounge cafe experience with music. great breakfast. great location near airport. great food spots nearby. brick city vegan is amazing. "wonderful" Chinese spot has late night delivery and its hot and fresh. I will stay here again if i am ever in Newark, NJ again.
Overnattede 2 nætter i april 2024
Svar fra BK den 1. maj 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations in our restaurant Gateway On The 9th and your feedback is highly valued. We look forward to welcoming you back soon!

10/10 Fremragende

Dehai

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good excellent
Overnattede 2 nætter i april 2024
Svar fra BK den 1. maj 2024
Thank you for taking the time to let us know that we have exceeded your expectations. We are looking forward to welcoming you back soon!

10/10 Fremragende

Kizina

Overnattede 1 nat i februar 2024
Svar fra Shahid [Night Manager] den 18. maj 2024
Dear KizinaThank you for rating we truly appreciate your feedback. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

4/10 Dårligt

Rachel

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My heat in the room did not work. They did not change my towels out a single day that I was there and the breakfast area was absolutely disgusting.
Overnattede 3 nætter i april 2024
Svar fra BK den 1. maj 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

10/10 Fremragende

Aldith

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed at this location overnight because my layover was longer than 12 hours. I loved the complimentary shuttle service provided, which weighed heavily on my decision to book with this location. I also booked for the complimentary breakfast, which was delicious and perfectly scheduled for my travel needs. All staff I interacted with were very warm and welcoming. My room was clean, welcoming, and quiet, and I had a great view of Jersey and New York! Overall, I would definitely stay here again for future travel!
Overnattede 1 nat i april 2024
Svar fra BK den 1. maj 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations in our restaurant Gateway On The 9th and your feedback is highly valued. We look forward to welcoming you back soon!

10/10 Fremragende

Omar

Overnattede 1 nat i april 2024
Svar fra Shahid (FO Manager) den 15. maj 2024
Dear OmarThank you for rating and us. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

6/10 Okay

S

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
I was not able to get the shuttle to the hotel despite many attempts. I got to breakfast a half hour early and was going to sit in the entry until it was ready, but I go the feeling I was not welcome, so i just grabbed someting at the airport.
Overnattede 1 nat i april 2024
Svar fra BK den 24. apr. 2024
We are sorry to see that we have not met your expectations. We pride ourselves on exceeding our every guest experience. Your feedback is helpful and allows for us to take your suggestions into consideration to enhance our guest's experience. We look forward to the opportunity to have you stay with us again.

10/10 Fremragende

Chang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra BK den 24. apr. 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations. We look forward to welcoming you back soon!

10/10 Fremragende

Saida

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i januar 2024
Svar fra BK den 23. apr. 2024
Thank you for staying with us and we are pleased that we have exceeded your expectations. We look forward to welcoming you back soon!

8/10 Udmærket

Rhonda

Overnattede 2 nætter i april 2024
Svar fra Shahid (FO Manager) den 12. maj 2024
Dear Valued Guest,Thank you for rating us as we truly appreciate your time. We're happy we were able to provide you a great service and we hope to be able to serve you again once given the opportunity.We look forward to welcoming you!Yours in Hospitality,

10/10 Fremragende

Irene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly staff.
Overnattede 3 nætter i april 2024
Svar fra Assistant General Manager den 21. apr. 2024
Hello Irene,Thank you for staying at our hotel. We do appreciate your feedback and happy you had an enjoyable stay. We look forward to seeing you again whenever you are ready. Your review will be shared with our team and thank you again for staying with us. Yours in Hospitality,