Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 878 af i alt 1292 anmeldelser" "
10 - Fremragende
878
Bedømmelse på 8 − Udmærket. 208 af i alt 1292 anmeldelser" "
8 - Udmærket
208
Bedømmelse på 6 − Okay. 92 af i alt 1292 anmeldelser" "
6 - Okay
92
Bedømmelse på 4 − Dårligt. 69 af i alt 1292 anmeldelser" "
4 - Dårligt
69
Bedømmelse på 2 − Forfærdeligt. 45 af i alt 1292 anmeldelser" "
2 - Forfærdeligt
45
9,4/10
Rengøring
9,0/10
Service og personale
9,0/10
Faciliteter
9,2/10
Overnatningsstedets tilstand og faciliteter
9,0/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
michael
Rejste med familie
28. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect
We couldn’t have chosen a better location for our holiday travel. Very helpful, nice and serviceminded staff, the room was a clear 10 out of 10 stars. Make sure to use the hotels limo service.
michael
Overnattede 7 nætter i december 2023
Svar fra General Manager den 29. dec. 2023
Dear Michael, Thank you for reviewing your recent stay at Virgin Hotels New York. We are delighted to know you had a great time here and appreciate you mentioning our ideal location, devoted associates, and comfortable accommodations. It was a pleasure hosting you, and we look forward to welcoming you again.Sincerely,Denise Luna,General Manager
8/10 Udmærket
Michael
Rejste med familie
19. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Michael
Overnattede 6 nætter i juli 2023
Svar fra TO den 20. jul. 2023
Dear Michael,Thank you very much for providing feedback on your recent stay in New York. We appreciate your business and look forward to welcoming you home again soon. Please let us know if we can be of any further assistance.Your Virgin Hotels New York City Team
10/10 Fremragende
Yerainny
Rejste med partner
27. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing
Yerainny
10/10 Fremragende
Gustavo
25. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great time, staff was really nice, and the location was incredible.
Gustavo
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 26. maj 2024
Dear Gustavo, We are thrilled to read about your stay and how much you enjoyed our fantastic location as well as the exceptional service from our devoted associates! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review for Virgin Hotels New York; we look forward to hosting you again on your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Claudia
Rejste med familie
24. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Der Blick aus dem Zimmer über die Stadt und auf das Empire State Building ist einzigartig. Auch vom Pool aus hat man einen fantastischen Blick auf das Empire State Building. Sehr freundliche Staff.
Obwohl das Hotel mitten in der Stadt liegt, konnten wir in der Nacht das Fenster geöffnet haben (31. Stock)
Claudia
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 25. maj 2024
Dear Claudia, Thank you for choosing Virgin Hotels New York for your recent visit to our area. We are thrilled that you loved our hotel and that the breathtaking views from your room and the pool helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we look forward to welcoming you again the next time you visit the area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
MINA
24. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The restaurant staff was very friendly‼︎
MINA
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 25. maj 2024
Dear Mina, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are thrilled to read that you loved the attentive and thoughtful service you received from our devoted associates, notably the restaurant associates. It was a pleasure serving you, and we look forward to your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Clare
Rejste med partner
23. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay! Our room was super modern and clean and had everything we needed. Was in a super convenient location too.
Clare
Overnattede 1 nat i maj 2024
Svar fra Denise Luna General Manager den 24. maj 2024
Dear Clare, Thank you for choosing us for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our location was perfect for your plans. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager
10/10 Fremragende
Endly
22. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Endly
Overnattede 2 nætter i maj 2024
Svar fra Denise Luna General Manager den 24. maj 2024
Dear Endly, We appreciate you taking the time to leave your kind rating for Virgin Hotels New York. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise LunaGeneral Manager
10/10 Fremragende
Paris
22. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing view
Paris
Overnattede 1 nat i maj 2024
Svar fra Denise Luna General Manager den 23. maj 2024
Dear Paris, Thank you for choosing Virgin Hotels New York. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager
6/10 Okay
William
21. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter
Overall the hotel is adequate One of the chairs was ripped and one of the legs was about to fall off. Also, probably the lowest quality mattress and pillows I have ever experienced at a hotel. But it’s reasonably priced and a good location.
William
Overnattede 2 nætter i maj 2024
Svar fra GENERAL MANAGER den 22. maj 2024
Dear William, Thank you for being our guest and for your candid review. We are glad you loved our ideal location and found us of great value. However, we are sorry that you found your mattress and pillows to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Furthermore, we are also sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager
8/10 Udmærket
Barbara
Rejste med partner
20. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A nice, quiet room. Stylish. I would say that the housekeeping was a bit inconsistent - i had to ask for a refill of toilet paper and a set of wash clothes after the room was cleaned. Also, the floors of my room were not clean. But I would stay again for sure!
Barbara
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Barbara, Thank you for being our guest at Virgin Hotels New York and for your kind rating. We are pleased to know that you enjoyed some aspects of your stay and our well-appointed accommodations. Having said that, we have taken additional note of your comments regarding the housekeeping services and will share this with our team to ensure they are consistent in service delivery. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Rogelio, Miami
Rejste med partner
20. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay at the Virgin Hotel. The rooms are comfortable and well-designed everything works perfectly, excellent condition and clean, the best, our breathtaking view to the Empire State.
The surroundings are not so nice but just one block away you'll be in a very nice area, with lots of restaurants and cafes. The staff members were great and very helpful, special thanks to Mark, he was amazing. Overall an exceptional stay!
Rogelio
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Rogelio, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly loved our location was ideal for your plans combined with our immaculate and relaxing accommodations with the amazing view. We appreciate you mentioning the attentive and thoughtful service from our devoted associates. We will surely share your compliments with Mark. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to your revisit soon!Sincerely,Denise Luna,General Manager
10/10 Fremragende
Ricardo
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Like the room and staff were wonderful at check in/out
Ricardo
Overnattede 1 nat i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Ricardo, Thank you for choosing Virgin Hotels New York and for your perfect rating. We are pleased to know that you loved our well-appointed accommodations in addition to the outstanding service you received from our courteous colleagues. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation. We look forward to your return.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Jennifer
Rejste med partner
20. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a fun and hip spot with great amenities and design!
Jennifer
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Jennifer, Thank you for reviewing your stay at Virgin Hotels New York and for your perfect rating. We are thrilled to read that you loved our location along with the amenities we provide. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We hope to see you soon.Sincerely,Denise Luna,General Manager
8/10 Udmærket
Zahra
19. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Zahra
Overnattede 3 nætter i maj 2024
Svar fra Denise Luna General Manager den 23. maj 2024
Dear Zahra, Thank you for choosing Virgin Hotels New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Denise LunaGeneral Manager
8/10 Udmærket
Angelo
Rejste med partner
19. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The Virgin Hotels in Manhattan is a clean, well-decorated, and trendy Hotel. It has a nice terrace, rooms are brand new and clean. What requires work still is service in the dining and breakfast area. Service is slow; they only have one machine for espresso and cappuccinos, which does not keep up with customers' requests (I waited 30 minutes for an espresso, and the cappuccino could not arrive on time).
Angelo
Overnattede 1 nat i maj 2024
Svar fra General Manager den 21. maj 2024
Dear Angelo, Thank you for staying at Virgin Hotels New York and for your kind rating. We are pleased to know that you loved our spotless property along with the immaculate accommodations and roof-top terrace. However, we are sorry for any inconvenience caused due to the service issues you had in our on-site restaurant. We will share your comments appropriately and are grateful for your patience. It was a pleasure serving you, and we hope to welcome you back.Sincerely,Denise Luna,General Manager
6/10 Okay
christopher
18. maj 2024
Synes godt om: Rengøring
christopher
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Christopher, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Denise Luna,General Manager
6/10 Okay
Stacy
18. maj 2024
Stacy
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Stacy, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Perry
Rejste med partner
18. maj 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly, room was comfortable and well-designed.
Perry
Overnattede 1 nat i april 2024
Svar fra General Manager den 20. maj 2024
Dear Perry, Thank you for the outstanding review of your visit to Virgin Hotels New York. We are thrilled to read that you thoroughly loved the exceptional service you received from our courteous colleagues as well as our relaxing and well-appointed accommodations. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager
8/10 Udmærket
vincent, Toronto
18. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
vincent
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Vincent, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience at our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager
4/10 Dårligt
robert
17. maj 2024
Low end hotel
robert
Overnattede 1 nat i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Robert, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Matheus
Forretningsrejsende
16. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very cool hotel
Matheus
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 17. maj 2024
Dear Matheus, We are thrilled you had an excellent stay and appreciate the fantastic rating. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations! We look forward to your return.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Maria
14. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Maria
Overnattede 1 nat i maj 2024
Svar fra General Manager den 16. maj 2024
Dear Maria, Thank you for the great rating! We are glad you enjoyed your time here at Virgin Hotels New York. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to your return.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Daland, Boynton Beach
14. maj 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Daland
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 15. maj 2024
Dear Daland, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. We're excited to inform you that our Exhale Spa is now accepting reservations! It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Denise Luna,General Manager
10/10 Fremragende
cheryl
13. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing Hotel with Amazing Staff!! Would definitely stay there again!!
cheryl
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 14. maj 2024
Dear Cheryl, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved the exceptional service from our devoted associates and had a fantastic stay. We look forward to welcoming you back to our area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
ROBERT ISAAC, GUADALAJARA
13. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ecxelente servicio, mejor atencion
ROBERT ISAAC
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 15. maj 2024
Dear Mr. Isaac, Your kind comments and excellent rating are greatly appreciated by all of us here at Virgin Hotels New York. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Tiesha
13. maj 2024
Synes godt om: Overnatningsstedets tilstand og faciliteter
Amazing stay
Tiesha
Overnattede 1 nat i maj 2024
Svar fra General Manager den 14. maj 2024
Dear Tiesha, It is wonderful to know you enjoyed everything about your time at Virgin Hotels New York and that we exceeded your expectations. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager
10/10 Fremragende
Rus
Rejste med familie
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter
Thank you!
Rus
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 14. maj 2024
Dear Rus, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager
6/10 Okay
Rosilene
12. maj 2024
Rosilene
Overnattede 1 nat i maj 2024
Svar fra General Manager den 16. maj 2024
Dear Rosilene, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Mark, Forestburgh
Rejste med familie
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice size room, great staff, terrific neighborhood
Mark
Overnattede 1 nat i maj 2024
Svar fra Denise Luna General Manager den 13. maj 2024
Dear Mark, Thank you for being our guest and for sharing your feedback with us. It is wonderful to read that we exceeded your expectations and that you were especially happy with your spacious accommodations. We also appreciate you mentioning our convenient location and devoted staff. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for us, and we are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager
8/10 Udmærket
Sinje
Rejste med partner
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Für NYC große Zimmer, sehr gemütliche Betten, gutes Restaurant, toller Blick von der Terrasse auf das Empire State Building, sehr zentrale Lage, gute Anbindung an die Metro, Lobby ist etwas klein, aber einige Sitzmöglichkeiten für kurzes Warten
Sinje
Overnattede 5 nætter i april 2024
Svar fra Denise Luna General Manager den 13. maj 2024
Dear Sinje, Thank you for the generous compliments about our hotel and spectacular views. We are thrilled you enjoyed your stay at Virgin Hotels New York and are happy to read how much you liked your spacious room with great beds. We also appreciate you mentioning our prime location and excellent restaurant. We are glad we could be a part of your visit to the city, and we look forward to welcoming you again soon.Sincerely,Denise LunaGeneral Manager
4/10 Dårligt
Angela
Forretningsrejsende
11. maj 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
For a new hotel there’s a lot that did not work. In my room it was the TV, coffee machine and fire alarm (which randomly went off at 7am, in my room only). Additionally, the rooms are not “sound proof”. My neighbors had a party at 12am, and whilst reception did call and ask them to keep it down that just prompted them to be louder. I felt unsafe and had to request a room change, which I got but it was a downgrade. I received no discounts or credits for the inconvenience.
The only good thing was there was a very helpful and nice associate at the front desk.
Angela
Overnattede 2 nætter i maj 2024
Svar fra Denise Luna General Manager den 13. maj 2024
Dear Angela, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. We are also sorry for the maintenance issues you faced in your room, and we will share your comments with our team to ensure those are fixed immediately. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Denise LunaGeneral Manager
10/10 Fremragende
Jianping
11. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern and stylish consistent with what Virgin stands for and is known. Fantastic gym and yoga studio, and awesome view of Manhattan. Warm and efficient staff throughout.
Wished to enjoy the night charm at the Sky Lounge on the 39th floor
Jianping
Overnattede 1 nat i maj 2024
Svar fra General Manager den 12. maj 2024
Dear Jianping, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are thrilled to read that you loved our beautiful property along with the time utlizing our amenities and the amazing views. We appreciate you mentioning the exceptional service you received from our courteous colleagues. Thank you again, we look forward to welcoming you back on your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Cindy Vu
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Only negative thing was the elevators. Be prepared to wait 10-15 minutes for one
Cindy Vu
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 11. maj 2024
Dear Ms. Vu, Thank you for choosing to stay at Virgin Hotels New York and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we want to apologize for the wait time you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Charlie
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. Great facility. Great bar..and martini makers!! Overall great friendly staff = great experience!!
Charlie
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 11. maj 2024
Dear Charlie, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our fantastic location in addition to the exceptional service from our devoted associates. We appreciate you mentioning the time utilizing our amenities. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely,Denise Luna,General Manager
10/10 Fremragende
Andrew
Rejste med familie
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best in NY
Andrew
Overnattede 1 nat i februar 2024
Svar fra General Manager den 11. maj 2024
Dear Andrew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to many more visits to Virgin Hotels New York.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Felix
9. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Felix
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 10. maj 2024
Dear Felix, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager
6/10 Okay
Bertus
9. maj 2024
Synes ikke om: Rengøring
Bertus
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 11. maj 2024
Dear Bertus, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Denise Luna,General Manager
10/10 Fremragende
Albert Willem
Rejste med familie og småbørn
9. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location (close to metro stations and a lot of interesting places on a walking distance), spectacular views from our room and cool interiors. Great beds. Nice staff and nice restaurant area including the outdoor terrace with a great view.
Albert Willem
Overnattede 8 nætter i april 2024
Svar fra General Manager den 10. maj 2024
Dear Mr. Willem, Thank you for choosing Virgin Hotels New York and for your perfect rating. We are thrilled to read that you thoroughly enjoyed our convenient location as well as our relaxing accommodations with the amazing views from your room. We appreciate you mentioning our courteous associates and on-site restaurant. We look forward to welcoming you back for another stay.Sincerely,Denise Luna,General Manager
8/10 Udmærket
Kristen
Rejste med partner
8. maj 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Larger rooms. Nice and modern hotel. The cleaning services were subpar and the friendliness of the staff fluctuated.
Excellent location!!
Kristen
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 9. maj 2024
Dear Kristen, Thank you for selecting Virgin Hotels New York and for your kind rating. We are pleased to read that you loved our spacious accommodations and our spotless property. We appreciate you mentioning our location was convenient for your plans. However, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We will work to address these inconsistencies and we greatly appreciate your valuable comments. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Bridgette
8. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My five star review says it all. My only criticism is having to pay a resort fee rather than including it in the price. I didn’t use any amenities because I stayed busy but you could plan a weekend trip and enjoy the spa, restaurants, and bars just in the hotel. I went to see a show on Broadway which was easy to get to
Bridgette
Overnattede 2 nætter i april 2024
Svar fra General Manager den 9. maj 2024
Dear Bridgette, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are pleased to read that you enjoyed our location was convenient for your plans and had a pleasant stay. However, we are disappointed that we did not meet all of your expectations. We appreciate you for sharing your concerns about not being able to make good use of the offered benefits with our destination fee. We will share your feedback with our team as we are committed to providing the best experience for our guests. We hope you will consider staying with us on your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Fotini
Forretningsrejsende
7. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great atmosphere, would definitely go back.
Fotini
Overnattede 1 nat i maj 2024
Svar fra General Manager den 8. maj 2024
Dear Fotini, Thank you for reviewing your stay with us at Virgin Hotels New York. We are delighted to read you enjoyed the atmosphere during your stay with us. It is wonderful to know you had such a positive experience and that you would consider returning in the future. We look forward to welcoming you back for another great visit.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Brehan Elizabeth
Forretningsrejsende
7. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great spot.
Brehan Elizabeth
Overnattede 4 nætter i april 2024
Svar fra General Manager den 8. maj 2024
Dear Brehan Elizabeth, Thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Virgin Hotels New York.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Elizabeth
6. maj 2024
Elizabeth
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 27. maj 2024
Dear Elizabeth, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Virgin Hotels New York. Our Exhale Spa is now welcoming reservations! We look forward to your return and wish you all the best with your future travels.Sincerely,Denise Luna,General Manager
4/10 Dårligt
JOSELAINE
Rejste med familie, Forretningsrejsende
5. maj 2024
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
I didn’t have a good experience with the service in the lobby and restaurant.
JOSELAINE
Overnattede 4 nætter i maj 2024
Svar fra Denise Luna General Manager den 7. maj 2024
Dear Joselaine,Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Denise LunaGeneral Manager
10/10 Fremragende
Lee
5. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, great staff
Lee
Overnattede 3 nætter i april 2024
Svar fra General Manager den 6. maj 2024
Dear Lee, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Virgin Hotels New York. It is nice to see you liked our service and that our location was perfect for your needs. We hope you are already planning another visit our way. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation.Sincerely,Denise LunaGeneral Manager
6/10 Okay
IAN
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was great and the hotel was clean and comfy but it’s not a 5 star luxury hotel as it’s advertised.
IAN
Overnattede 1 nat i april 2024
Svar fra General Manager den 6. maj 2024
Dear Ian, Thank you for being our guest and for the feedback. We are glad to read you liked your clean accommodations and the service provided by our staff. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,Denise LunaGeneral Manager
10/10 Fremragende
Khadee
4. maj 2024
Khadee
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 25. maj 2024
Dear Khadee, We are delighted you enjoyed your stay at Virgin Hotels New York. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you will come back whenever your travels bring you to our area.Sincerely,Denise Luna,General Manager
10/10 Fremragende
Kelly
3. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kelly
Overnattede 4 nætter i april 2024
Svar fra General Manager den 6. maj 2024
Dear Kelly, It was a pleasure having you as our guest at Virgin Hotels New York. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. While planning your next stay with us, don't forget to reserve some time at Exhale Spa; the perfect complement to your city escape.Sincerely,Denise LunaGeneral Manager
2/10 Forfærdeligt
abdullah
3. maj 2024
Synes godt om: Rengøring
abdullah
Overnattede 1 nat i maj 2024
Svar fra General Manager den 4. maj 2024
Dear Abdullah, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager