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Anmeldelser af Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 659 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 176 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 87 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 48 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 37 af i alt 1007 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

lars

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i oktober 2023
Svar fra Gilbert den 22. okt. 2023
Thank you for your review.

10/10 Fremragende

Nadia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect hotel for a visit to NYC. Beautiful decor, soundproof rooms, sweetest staff and great facilities/restaurants. Cannot recommend enough! Also, the surrounding Tribeca area is a treat
Overnattede 6 nætter i oktober 2022
Svar fra Gilbert den 19. okt. 2022
Dear Nadia,Thank you for your review. We are happy to hear that you enjoyed your visit with us. We look forward to welcoming you back. Best regards, Gilbert

10/10 Fremragende

Henrik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i maj 2022
Svar fra Alexis den 29. maj 2022
Thank you so much for your review! We look forward to welcoming you back.

10/10 Fremragende

Henriette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay!
Great hotel! Will come again.
Overnattede 2 nætter i april 2022
Svar fra Gilbert den 4. maj 2022
Thank you for your review.

6/10 Okay

Michelle

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastisk beliggenhed-ringe service og rengøring!
Vi ankom til hotellet sent den 26 december og blev mødt af den mest uimødekommende receptionist. Absolut ingen service! Værelset var fint men desværre beskidt og den daglige rengøring bestod kun af; sengen blev redt, skrald blev tømt. Gulvet blev aldrig rengjort - heller ikke på badeværelset. Dog ligger hotellet på en fantastisk location og tæt på alt. Vær obs på at vinduerne ikke er isoleret og der derfor er meget larm fra gaden (specielt om morgenen når skrald bliver tømt). Pris og kvalitet hænger ikke sammen her og jeg kommer derfor ikke igen. Der er alt for mange andre lækre hoteller i Soho til og vælge dette igen.
Overnattede 6 nætter i december 2021
Svar fra Kay den 4. jan. 2022
Dear Michelle, Thank you for your review. I'm sorry to hear that your stay wasn't positively memorable. We have shared your feedback with our team members and hope that the next time you are in town you will give us another chance to exceed your expectations and rectify the issues you outlined in your review.

10/10 Fremragende

August

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2021
Svar fra Gilbert den 27. dec. 2021
Thank you for your review.

8/10 Udmærket

Jacob

Overnattede 7 nætter i november 2021
Svar fra Gilbert den 23. nov. 2021
Thank you for your review.

10/10 Fremragende

Irina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The most convenient and loveliest of hotels in Soho, always a pleasure to stay, always our choice, huge thanks to all the staff who try very hard to make the entire process easy and seamless.
Overnattede 1 nat i maj 2024
Svar fra Andrew den 27. maj 2024
Irina - we appreciate your amazing feedback!Thank you for the acknowledgment. We look forward to having you back!

8/10 Udmærket

Carlos

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Andrew den 27. maj 2024
Hi Carlos - we would love to know more about your experience. How may we contact you?

10/10 Fremragende

Bianca

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel in NYC
Overnattede 2 nætter i maj 2024
Svar fra Alexis den 24. maj 2024
Aww, thank you so much! We have the best guests!Wishing you a safe holiday weekend. See you again in the near future.

8/10 Udmærket

alison

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable. Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded. Very nice room with a great view and amenities.
Overnattede 4 nætter i maj 2024
Svar fra Alexis den 20. maj 2024
Thank you for staying with us and for sharing your feedback. We do appreciate it. Our reception desk is indeed located the next level up, we are so sorry to hear that no one was there to direct you to our reception desk. We will certainly share your experience with our Grand Bar and Lounge staff as well as we are always aiming to deliver the best service possible. Should you wish to return please reach out to us directly so that we can have the pleasure of making the arrangements.

10/10 Fremragende

nikki

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed there over the years since its opening , at least 15 times. But for the last few years and since Covid,I have not , due to price mostly and to see other new hotels. The basic service was very good, definitely up a notch. Jose' , the doorman ALWAYS remembers us, which is amazing, and the whole door staff , especially is excellent. I like the jazz bar and I like the hotel lobby bar, although it has lost a little quaintness as it now is more like a nightclub at night as opposed to before, but I cannot hear it in my room on the 6th floor.
Overnattede 3 nætter i maj 2024
Svar fra Alexis den 20. maj 2024
Thank you so much for taking the time to review your stay. We are happy that you've returned to us and that even though it has been years, Jose remembered you. That is amazing and we will be sure to share your kind words with our team. We still have the live jazz, the club room has always been around but has become more popular post covid.

10/10 Fremragende

Man

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff. The Lounge restaurant needs a better menu and service. Same with the dinner, service was not very welcoming. The hotel staff was great!
Overnattede 6 nætter i maj 2024
Svar fra Alexis den 20. maj 2024
Thank you for taking the time to review your stay. We are so sorry to hear of your concerns with our Grand Bar & Lounge and Soho Diner. We will be sure to share your feedback with both outlets. Thank you again, we hope to welcome you back soon!

6/10 Okay

Jack

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Location was nice Other rooms had room service for breakfast and it didn’t get cleaned up until lunch time the next day
Overnattede 4 nætter i maj 2024
Svar fra Alexis den 14. maj 2024
Hello, thank you for taking the time to review your stay. We are so sorry to hear that your breakfast was not cleaned up in a timely manner, our team is just a phone call away 24 hours a day ready and willing to assist and expedite all requests. We hope to see you again.

6/10 Okay

Alberto

Rejste med familie
Synes ikke om: Service og personale
Location was good
Overnattede 7 nætter i maj 2024
Svar fra Alexis den 13. maj 2024
Thank you for staying with us. We would love to hear more details about your stay. Feel free to reach out to us anytime.

2/10 Forfærdeligt

James

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a really disappointing stay at the Soho Grand. We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans. The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit. We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast. In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped. The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that. If you’re considering staying here, I’d really suggest you look elsewhere.
Overnattede 2 nætter i maj 2024
Svar fra Alexis den 6. maj 2024
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
Overnattede 2 nætter i maj 2024
Svar fra Alexis den 6. maj 2024
Thank you so much! We look forward to welcoming you back to your Soho home

10/10 Fremragende

james

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
Overnattede 4 nætter i april 2024
Svar fra Alexis den 6. maj 2024
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.

10/10 Fremragende

Kent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 3 nætter i april 2024
Svar fra Alexis den 6. maj 2024
Thank you so much! See you again soon hopefully!

8/10 Udmærket

Nicole

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
Overnattede 5 nætter i april 2024
Svar fra Alexis den 1. maj 2024
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.

8/10 Udmærket

Laurie

Overnattede 1 nat i april 2024
Svar fra Alexis den 20. maj 2024
Thank you so much for reviewing your stay. Our management team would love to hear more about your experience. Please feel free to reach out to us anytime! We would love to turn that 4 into a 5.

8/10 Udmærket

Jeffrey, Paget

Overnattede 1 nat i april 2024
Svar fra Alexis den 20. maj 2024
Thank you so much for staying with us. We would love to welcome you back, feel free to reach out to us anytime so that we can wow you next time.

6/10 Okay

THOMAS

Overnattede 1 nat i april 2024
Svar fra Alexis den 20. maj 2024
Thank you so much for taking the time to review your stay. Our management team would love the opportunity to hear more about your experience from you directly. How can we make your stay a 5?

2/10 Forfærdeligt

Vishwas

Overnattede 2 nætter i januar 2024
Svar fra Alexis den 15. maj 2024
It sounds like you had some concerns during your stay. Our management team would appreciate to hear about them in more detail. Please feel free to reach out to us anytime.

10/10 Fremragende

Jennifer

Overnattede 1 nat i april 2024
Svar fra Alexis den 14. maj 2024
Thankyou! We appreciate you giving us a 5! We hope to welcome you back soon.

10/10 Fremragende

PANAGIOTIS, Farmington

Overnattede 1 nat i april 2024
Svar fra Alexis den 13. maj 2024
Thank you so much for taking the time to review your stay! We hope to see you again soon.

10/10 Fremragende

Mollie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
Overnattede 2 nætter i april 2024
Svar fra Alexis den 22. apr. 2024
Thank you so much! We look forward to welcoming you back.

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Andrew den 21. apr. 2024
Thank you for the amazing feedback, Jason.

10/10 Fremragende

Leslie

Overnattede 1 nat i april 2024
Svar fra Alexis den 9. maj 2024
Thank you so much for you taking the time to rate your experience with us. We hope to see you again soon!

10/10 Fremragende

Pablo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent option in Soho. Good size rooms and great location.
Overnattede 3 nætter i april 2024
Svar fra Alexis den 23. apr. 2024
Thank you so much! We hope to see you again soon.

10/10 Fremragende

Brett

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great value
Overnattede 4 nætter i april 2024
Svar fra Alexis den 15. apr. 2024
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 Fremragende

Dennis

Synes godt om: Rengøring, service og personale
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Overnattede 2 nætter i april 2024
Svar fra Gilbert den 15. apr. 2024
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 Fremragende

Maggie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Terrific stay. Incredible staff in every role.
Overnattede 1 nat i april 2024
Svar fra Gilbert den 13. apr. 2024
Thank you for your comments and review.

10/10 Fremragende

karla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
Overnattede 4 nætter i april 2024
Svar fra Alexis den 11. apr. 2024
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 Udmærket

Evan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Alexis den 10. apr. 2024
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 Udmærket

Sandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Alexis den 10. apr. 2024
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
Overnattede 2 nætter i april 2024
Svar fra Alexis den 8. apr. 2024
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 Dårligt

Jodi

Overnattede 3 nætter i april 2024
Svar fra Alexis den 8. apr. 2024
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 Forfærdeligt

Jose

Rejste med partner
Synes ikke om: Service og personale, faciliteter
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
Overnattede 1 nat i april 2024
Svar fra Alexis den 8. apr. 2024
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 Fremragende

Madeline, Long Beach

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
Overnattede 1 nat i april 2024
Svar fra Alexis den 8. apr. 2024
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 Fremragende

Tonja, New orleans

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved this hotel
Overnattede 3 nætter i marts 2024
Svar fra Alexis den 4. apr. 2024
Thank you so much.We look forward to welcoming you back.

10/10 Fremragende

JR

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Alexis den 5. apr. 2024
Thank you so much for giving us such a great score!See you again soon.

10/10 Fremragende

Dr Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent experience
Overnattede 3 nætter i marts 2024
Svar fra Andrew den 3. apr. 2024
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 Fremragende

Sarah

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was a lovely vacay.
Overnattede 4 nætter i marts 2024
Svar fra Alexis den 1. apr. 2024
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 Fremragende

Shelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Andrew den 1. apr. 2024
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 Forfærdeligt

Rabia

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loud - unhelpful staff
Overnattede 2 nætter i marts 2024
Svar fra Andrew den 31. mar. 2024
Hi Rabia,May we have your contact information to discuss your experience?

10/10 Fremragende

Luis, Aventura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Alexis den 1. apr. 2024
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 Fremragende

aindrais

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
Overnattede 3 nætter i februar 2024
Svar fra Andrew den 31. mar. 2024
Hi Aindrais - we look forward to welcoming you back!

6/10 Okay

Lindsey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
Overnattede 1 nat i marts 2024
Svar fra Alexis den 29. mar. 2024
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 Udmærket

John

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very small rooms. Arrogant staff but competent.
Overnattede 1 nat i marts 2024
Svar fra Alexis den 29. mar. 2024
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.