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Anmeldelser af Hyatt Centric Times Square New York

4.5 out of 5
Hyatt Centric Times Square New York
135 W 45th St, New York, NY

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 1035 af i alt 1476 anmeldelser" "
Bedømmelse på 8 − Udmærket. 275 af i alt 1476 anmeldelser" "
Bedømmelse på 6 − Okay. 104 af i alt 1476 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 1476 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 32 af i alt 1476 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 11 nætter i august 2023
Svar fra Reservations team den 23. aug. 2023
Dear Michael,Thank you for staying with us.Kind regards,

10/10 Fremragende

Flemming

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotel midt i new York - kan anbefales
Overnattede 4 nætter i januar 2022

10/10 Fremragende

Monica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service, room had an amazing view. Will be staying again. The only thing I would say was the breakfast not worth it. But for the most part had an amazing time.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Monica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, friendly staff and very close to Times Square. The only thing I would say was the breakfast not worth at all. But for the most part everything else was amazing
Overnattede 1 nat i maj 2024

10/10 Fremragende

ADELFO, PEARLAND

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Peter John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beware service charges.
Overnattede 6 nætter i maj 2024
Svar fra Reservations team den 24. maj 2024
Dear Peter John,Thank you for staying with us.Kind regards,

10/10 Fremragende

Nathan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property just off Times Square. Convenient to Broadway, shopping and the subway. Clean and up to date. Highly recommend.
Overnattede 2 nætter i maj 2024
Svar fra Reservations team den 22. maj 2024
Dear Nathan,Thank you for staying with us. So glad you enjoy your stay with us.Warm regards,

6/10 Okay

Yasmani

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i maj 2024
Svar fra Reservations team den 23. maj 2024
Dear Yasmani,Thank you for staying with us.Kind regards,

10/10 Fremragende

Frank

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and friendly
Overnattede 2 nætter i maj 2024
Svar fra Reservations team den 21. maj 2024
Dear Frank,Thank you for staying with us. So glad you enjoy your stay with us. Kind regards,

8/10 Udmærket

Cristina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Reservations team den 21. maj 2024
Dear Cristina,Thank you for staying with us. Kind regards,

10/10 Fremragende

Adelina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente lugar! Todo céntrico! Me volvería a hospedar
Overnattede 2 nætter i maj 2024
Svar fra Equipo de Reservas den 20. maj 2024
Estimada Adeline,Muchas gracias por quedarse con nosotros. Nos alegra saber que disfruto de la estadia.Cordialmente,

10/10 Fremragende

Jonathan, Manaus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Reservations team den 20. maj 2024
Dear Jonathan,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

8/10 Udmærket

Justin

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
We stay in Hyatt (and other hotels around the world). The view was amazing but the staff on the first floor was lacking in customer support. We asked a simple question like what do you recommend and what's in the building infront of us and we got a "I don't know" 3nd of conversation. The bar had a great view but service was slow and they never came back to ask if we wanted 2nds so we left. For the price of a simple drink you would think that service would be great...
Overnattede 2 nætter i maj 2024
Svar fra Reservations team den 20. maj 2024
Dear Justin,We apologize your experience was anything less than outstanding I will share your comments with upper management regarding the training with our front desk staff, we do appreciate you allowing us to care for you as our guest. Thank you for your feedback.Kind regards,

10/10 Fremragende

Marco

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me encantó la ubicación del hotel, lo recomiendo ampliamente.
Overnattede 4 nætter i maj 2024
Svar fra Equipo de Reservas den 13. maj 2024
Estimado Marco,Muchas gracias por sus comentarios. Nos agrada saber que disfruto de la estadia.Lo esperamos nuevamente en futuro cercano.Atentamente,

10/10 Fremragende

Stanley, Calgary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Reservations team den 14. maj 2024
Dear Stanley,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

2/10 Forfærdeligt

Hector

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently stayed at the Hyatt Centric in New York City and had a somewhat mixed experience. The hotel itself boasts a prime location, perfect for exploring the city. However, several issues during my stay marred the overall experience somewhat. Upon checking in, I was taken aback by additional charges that had not been mentioned during the booking process. This lack of transparency in pricing was disappointing, and I think all potential guests should be aware of this before booking. Noise was another significant concern. The bustling sounds of the city are to be expected in NYC, but the noise within the hotel was surprising. The walls seemed thin, and I could hear noises from the hallways and adjacent rooms quite clearly. For those sensitive to noise, this might be a considerable drawback. Additionally, while the central location is great for daytime exploration, venturing out in the evening proved to be uncomfortable at times. I encountered several aggressive individuals right outside the hotel, which made returning there at night a bit daunting. On the positive side, the hotel staff was courteous and helpful, doing their best to address any concerns. The rooms, although impacted by noise, were clean and well-maintained.
Overnattede 2 nætter i maj 2024
Svar fra Tony den 16. maj 2024
On behalf of the entire team here at Hyatt Centric Times Square, I want to extend my sincerest apologies for any confusion or inconvenience caused regarding the destination fee during your recent stay with us. I understand how important clear communication is, especially when it comes to additional charges. It's truly regrettable that we failed to provide you with the necessary information about the destination fee in advance. Please know that this oversight was unintentional, and we are taking steps to ensure it doesn't happen again in the future.I want to take this opportunity to clarify that while the destination fee may seem like an unexpected expense, it actually provides several benefits and discounts aimed at enhancing your overall experience with us. These benefits may include access to premium amenities, discounts on local attractions, complimentary services, and much more. We strive to make sure our guests feel valued and well taken care of, and the destination fee is part of that commitment to providing exceptional service. I also apologize for the loud noise during your stay. We will go over policies to ensure that these incidents do not happen again.

10/10 Fremragende

Yoel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, wide & convinient
Overnattede 5 nætter i maj 2024
Svar fra Reservations team den 13. maj 2024
Dear Yoel,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Fremragende

HELENE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Emplacement central, chambres propres et confortables
Overnattede 8 nætter i april 2024
Svar fra Reservations team den 9. maj 2024
Dear Helene,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

KIYOSHI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Reservations team den 7. maj 2024
Dear Kiyoshi,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Irwin

Overnattede 2 nætter i maj 2024

10/10 Fremragende

Judith, Ancaster

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Right in the heart of Times Square. Great location. Lots of restaurants close by. Staff are very friendly and helpful. Rooms are modern and spacious.
Overnattede 1 nat i maj 2024
Svar fra Reservations team den 6. maj 2024
Dear Judith,Thank you for staying with us. So glad you enjoyed your stay.Warm regards,

8/10 Udmærket

Janet

Rejste med familie, Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Very nice staying
Overnattede 4 nætter i april 2024
Svar fra Reservations team den 6. maj 2024
Dear Janet,Thank you for staying with us. So glad you enjoyed your stay.Warm regards,

10/10 Fremragende

Marco

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel magnifico, posizione perfetta. Camera con tutti i comfort, molto più grande di una tipica camera d’hotel a NYC. Tornerò sicuramente
Overnattede 7 nætter i april 2024
Svar fra Reservations team den 7. maj 2024
Dear Marco,Grazie mille. I am so glad you enjoyed your stay. We will be more than happy to welcome you again in the future.Warm regards,

10/10 Fremragende

Gerald

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very attentive staff. Very clean. Close to everything around Times Square
Overnattede 7 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Gerald,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

8/10 Udmærket

Jen chieh

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 6 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Jen,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and sweet front desk services. Extremely helpful as well.
Overnattede 5 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Andrew,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Jayne, Exeter

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just like all of the others Hyatts I’ve stayed at, it was super clean and quiet!!m
Overnattede 1 nat i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Jayne,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Ilan

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Must !!!
Overnattede 8 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Ilan,Thank you for staying with us. Glad you enjoyed your stay.Kind regards,

6/10 Okay

Haleema

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 6 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Haleema,Than you for staying with us.Kind regards,

10/10 Fremragende

James

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was exactly in the right place for everything we wanted to see and do. The staff was fantastic. Eve on the day shift helped us locate a wonderful place for a small birthday party for our brother-in-law. Made reservations and even surprised us with a special desert for the birthday party. No hotel, in all our years of traveling (50 ), have ever gone that far to insure guests had everything they needed for a fantastic visit. If we ever go back to NYC we will look forward to staying there again. If it was not for NYC's age, it would have been all 5's.
Overnattede 3 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear James,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

luz milena

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El hotel esta super bien ubicado, el personal muy amable y las habitaciones muy comodas
Overnattede 4 nætter i april 2024
Svar fra Equipo de Reservas den 3. maj 2024
Estimada Luz,Muchas gracias por habernos elegido durante su estadia en Nueva York.Cordialmente,

8/10 Udmærket

Von

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Good hotel near Times Square. Not far from Broadway, Grand Central, and subway stations. Decent size rooms and bathroom. Good customer service. I’m not sure if the hotel is trying to save energy, but the air conditioner would randomly turn on and off. This was particularly annoying at night because it would get warm and hard for me to sleep. It would be warm sometimes when we came in the room after site-seeing, although we had the air set on “Hi”, it would not actually come on. An Engineer came to look at it, but it was working when he came by. Also, we had two phones in the room, but they only worked sometimes.
Overnattede 4 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Von,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Sebastiaan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great, large rooms. Friendly staff. Location 10/10, 200m from Times Square.
Overnattede 7 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Sebastiaan,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Donald Magdiel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
VERY GOOD
Overnattede 3 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Donald,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Will be back
Overnattede 2 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Christopher,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Farahnaz

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We went there with my family for vacation and we had 4 rooms there. Rooms were nicely decorated modern and clean. Comfortable bed. Staff very attentive and nice and willing to help. When we checked in Dyann was there and she was super nice and helpful. Convenient to walk every where. Location is good but is time square and very busy and live. We’ll definitely stay there again.
Overnattede 3 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Farahnaz,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location and lovely rooftop bar.
Overnattede 3 nætter i april 2024
Svar fra Hyatt Centric Times Square den 24. apr. 2024
Thank Melissa. We look forward to the opportunity to welcome you as our guest again very soon.

8/10 Udmærket

Geri Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Reservations team den 3. maj 2024
Dear Geri Ann,Thank you for staying with us. So glad you enjoyed your stay.Kind regards,

6/10 Okay

LAURENT JEAN

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel tres bien situé, a 2 pas de time square. En revanche, assez brouillant la nuit, les poubelles passent a 2h du mat et ne sont pas tres discrètes. Le personnel d accueil n est pas tres ..accueillant , les clients sont un peu traités a la chaîne...
Overnattede 5 nætter i april 2024
Svar fra Hyatt Centric Times Square den 24. apr. 2024
Thank you for your feedback. It was a great pleasure to host your stay in our noisy but fantastic city and we hope that you will consider us again for your next exploration!

10/10 Fremragende

Beza

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personnel au top! Très gentille et à l écoute du client. Je recommande fortement cet hotel
Overnattede 7 nætter i april 2024
Svar fra Hyatt Centric Times Square den 24. apr. 2024
Thank you Beza! What a pleasure to hear we were able to exceed your expectations for your experience as our guest. We look forward to welcoming you again sometime very soon.

10/10 Fremragende

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and large comfortable rooms
Overnattede 4 nætter i april 2024
Svar fra Hyatt Centric Times Square den 22. apr. 2024
Thank you Susan! So happy to hear you enjoyed your experience as our guest and we look forward to hosting you again someday very soon.

10/10 Fremragende

Kate, Toronto

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent customer service from the Front desk to Shawn, at the door welcoming and helping us with directions. The room was very clean , quiet and comfortable. Great Housekeeping staff. Thank you, the service was appreciated.
Overnattede 3 nætter i april 2024
Svar fra Hyatt Centric Times Square den 22. apr. 2024
Thank you Kate! Dyshawn will be so happy to hear he was able to make such a positive impact on your experience as our guest. We appreciate you providing us the chance to recognize him and hope to welcome you as our guest again someday very soon.

10/10 Fremragende

Janet

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff and location was excellent. Bar 54 was not a great experience but you don't have to go to the bar. Overall our hotel stay was excellent!
Overnattede 4 nætter i april 2024
Svar fra Hyatt Centric Times Square den 22. apr. 2024
Dear Janet, Thank you for your kind review. We apologize that your experience in Bar54 was not equally as outstanding and hope that we will have a chance to welcome you as our guest again someday very soon.

10/10 Fremragende

Kristi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were surprised by how quiet and spacious our room was for a Times Square adjacent property.
Overnattede 5 nætter i april 2024
Svar fra Reservations team den 19. apr. 2024
Dear Kristi,Thank you so much for staying with us. Glad you enjoyed your stay.Kind regards,

6/10 Okay

SUK

깨끗하지않았어요
Overnattede 3 nætter i april 2024
Svar fra Hyatt Centric Times Square den 18. apr. 2024
We apologize that you did not find the cleanliness to be anything but outstanding and hope that we were able to address your concerns while here as our guest so you could enjoy your stay. We appreciate your feedback and will use it to be better for all of our future guests.

10/10 Fremragende

Adrián

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was great, good location just around Times Square and comfortable room and bathroom, staff was polite… the only complaint was at the checkout I was about to book an uber to the airport for $120 (total with tolls) and the lady in the staff told us we could use the taxi outside the hotel and they will charge us the same $120.. on the way to the airport the driver told us the tolls were not included nor the taxes and tip, we ended paying $145 instead of the $120 and I think the hotel staff knew it all the time.
Svar fra Jorge Lazo den 17. apr. 2024
Dear Adrian,Thank you for staying with us and gave a 5. We do appreciate your feedback. Please, accept my apologies on behalf of the hotel. I will bring this to upper management attention to correct the issue immediately. Thank you for letting us know.Kind regards,

10/10 Fremragende

RUWON

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Hyatt Centric Times Square den 18. apr. 2024
Thank you Ruwon we greatly appreciate your kind rating and look forward to the opportunity to welcome you as our guest again someday soon.

10/10 Fremragende

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
👍
Overnattede 4 nætter i april 2024
Svar fra Reservations team den 16. apr. 2024
Thank you Brian! We greatly appreciate you taking time out to share your experience with all. It was a privilege and a pleasure to host your visit to our great city and we hope to do so again very soon.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay in NYC
Overnattede 5 nætter i april 2024
Svar fra Hyatt Centric Times Square den 16. apr. 2024
Thank you Michael! We greatly appreciate you taking time out to share your experience with all. It was a privilege and a pleasure to host your visit to our great city and we hope to do so again very soon.

6/10 Okay

Christine

Quite noisy from Time Square on lower floors (we were 6th). Pull out couch was incredibly uncomfortable- not flat, big springs, thin mattress. Staff was very courteous and location near shows was good. Wouldn’t stay again, though.
Overnattede 3 nætter i april 2024
Svar fra Hyatt Centric Times Square den 16. apr. 2024
We are disappointed to hear that you would choose not to stay with us again in the future. We appreciate your feedback and thank you for allowing us to host your stay. We hope that you will change your mind and allow us to care for you as our guest again someday soon.