Værelse - 1 kingsize-seng - balkon | Udsigt fra værelset

Anmeldelser af Hilton Garden Inn New York Times Square South

3 out of 5

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 1935 af i alt 2983 anmeldelser" "
Bedømmelse på 8 − Udmærket. 664 af i alt 2983 anmeldelser" "
Bedømmelse på 6 − Okay. 207 af i alt 2983 anmeldelser" "
Bedømmelse på 4 − Dårligt. 76 af i alt 2983 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 101 af i alt 2983 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Michael

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hotelværelserne fremstår slidte. Sengetøj m.m. Virker ligeledes af ældre dato
Overnattede 7 nætter i februar 2024
Svar fra Customer Service den 16. feb. 2024
Michael, vi sætter pris på din feedback. Det ser ud til, at nogle områder på dit værelse virkede slidte for dig. Vær sikker på, vi arbejder konstant på forbedringer for at holde vores miljø indbydende og opdateret for vores gæster. Og med hensyn til vores sengetøj, sigter vi efter at levere komfortable faciliteter, der overgår forventningerne. Vi sætter pris på dit input, da det hjælper os i disse bestræbelser. Vi håber virkelig at få mulighed for at overgå dine forventninger i fremtiden.

8/10 Udmærket

Mustafa Boran

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good location and clean room
A good hotel. We stayed there for 8 nights. Great location close to Times Square and other cafees and restaurants, but there are a lot of homeless people close to Times Square and the hotel. Clean and comfortable beds and room. Nice staff. The only bad thing is that the door to the bathroom couldn’t close properly.
Overnattede 8 nætter i september 2023
Svar fra Customer Service den 16. sep. 2023
Mustafa, thank you for choosing Hilton Garden Inn New York Times Square South and dedicating some time to share your thoughts. We're glad you appreciated our prime location, cleanliness, and comfortable accommodations. We are happy to hear you found our team members to be friendly. We regret to hear about your issue with the bathroom door, rest assured, we take your feedback seriously and will address the matter. We look forward to your next visit.

8/10 Udmærket

TORBEN

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Nice and great hotel in the center of the city.
Overnattede 2 nætter i september 2023
Svar fra Customer Service den 8. sep. 2023
Torben, it's wonderful to hear that you enjoyed your stay at Hilton Garden Inn New York Times Square South. We're delighted you appreciated our prime location in the heart of the city. We strive to provide a delightful experience for all our guests. We look forward to welcoming you back for another memorable stay.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Udmærket city-hotel mmed god beliggenhed.
Et udmærket hotel med en rigtig god beliggenhed. Værelserne er pæne og med et velindrettet badeværelse. Forvent dog ikke nogen udsigt fra værelserne, selv fra 19. etage. Det var en streg i regningen, at hotellets restaurant var lukket året ud, hvad der ikke var tilfældet, da vi bestilte. Det er vi noget ærgerlige over. I receptionen er der et fint udvalg af drikkevarer og lidt til morgenmad på værelset og staben i receptionen er venlige og imødekommende. Specielt Brenda var fantastisk.
Overnattede 4 nætter i september 2023
Svar fra Customer Service den 7. sep. 2023
Michael, vi er glade for at læse om din positive oplevelse på Hilton Garden Inn New York Times Square South, herunder din påskønnelse af vores velindrettede værelser og førsteklasses beliggenhed. Vi beklager dog ulejligheden som følge af den midlertidige lukning af vores restaurant. Vi er opmærksomme på sådanne ændringer og søger altid at kommunikere dem proaktivt. Dine venlige ord til vores receptionsteam, især Brenda, er meget værdsat. Vi håber snart at få fornøjelsen af at byde dig velkommen tilbage.

6/10 Okay

Daniela

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Homeless people that make you feel a little unsafe
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Vareesha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a good property in a central location. Rooms are clean and have all necessary amenities. The street felt a little unsafe.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kimberly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel! Getting a balcony in NYC is priceless!!! Great property great staff!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Kimberly, the team at the Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay! We're delighted that you appreciated the balcony and found our property and team members to be wonderful. We look forward to welcoming you back!

8/10 Udmærket

Tamara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unfortunately, i didnt notice anything unique or standout with this property. However, it is in a good location for getting around and seeing sights. The lack of onsite dining is very inconvenient
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Tamara, thank you for sharing your feedback. It’s great to hear you found the location convenient for sightseeing. We appreciate your input regarding the onsite dining options and hope to improve in this aspect. Safe travels!

8/10 Udmærket

Haruna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
電子レンジと冷蔵庫が備え付けで便利でした。フロントスタッフはフレンドリーで親切でした。主要な駅から徒歩圏内で大きな荷物を持っていてもアクセスしやすく助かりました。ホテルから通りに出るまでの道は少し清潔感に欠けますが、特にトラブルなく通行することができたので許容範囲内です。次回もまた利用することを検討したいです。
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
ハルナ様、ヒルトン ガーデン イン ニューヨーク タイムズ スクエア サウスのスタッフ一同、客室内のアメニティが便利で、スタッフもフレンドリーで親切だったとお褒めいただき、大変嬉しく思っております。立地が便利だったと伺い、大変嬉しく思います。周辺エリアに関するご意見は大変ありがたく、改善のために検討させていただきます。またのお越しを心よりお待ちしております。

8/10 Udmærket

Divya

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the walkable distance to all the attractions from here. The staff was extremely polite and helpful. I only wished that there was better in room services for complimentary coffee. The coffee machine seems to have been broken. Other than that it was a overall good experience
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Divya, thank you for your feedback. The team members at the Hilton Garden Inn New York Times Square South are pleased to hear you appreciated the convenient location and their courteous service. We regret that you experienced an issue with the in-room coffee amenities. Your input is valuable, and we're glad it didn't overshadow your overall positive experience. We're looking forward to welcoming you back.

10/10 Fremragende

Deborah

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The check in desk Maria was a gem, so helpful and friendly . Also the manager David was always so available and helpful when we had questions about getting around the city. Rooms were spotless, quiet, small but big enough for the 3 of us ! Had everything we needed. My only concern is that we thought it would be closer to Times Square than it was.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Deborah, thank you for your glowing review of the Hilton Garden Inn New York Times Square South. Maria and David will be thrilled to hear your kind words. It's great to hear the room met your needs and you found it spotlessly clean and quiet. We appreciate your feedback about the location and hope it didn't detract from your overall experience. We're looking forward to welcoming you back soon!

10/10 Fremragende

Jess

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Area a bit sketchy
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 26. maj 2024
Jess, thank you for your feedback. We're delighted to hear you enjoyed your stay at the Hilton Garden Inn New York Times Square South. The surrounding area is bustling, and we strive to ensure our guests feel comfortable. We hope to welcome you back soon!

10/10 Fremragende

Abhishek

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good and comfortable stay, neat and clean room and common area. Located conveniently near times square and penn station.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Abhishek, thank you for sharing your experience at the Hilton Garden Inn New York Times Square South. We're delighted you found the room and common areas neat and clean and appreciated our convenient location. We're glad you had a comfortable stay and look forward to welcoming you back in the future!

6/10 Okay

Natalia

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
When we turned down our bedding for the night we found blood and hair in our sheets. Maintenance came to swap bedding.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Natalia, thank you for sharing your feedback. We're disheartened to hear about the condition you encountered with your bedding. Our team promptly addressed the issue. We hope the rest of your stay met your expectations.

10/10 Fremragende

Christie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was incredibly welcoming and kind
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 25. maj 2024
Christie, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you felt welcomed and appreciated. We're looking forward to your next visit!

10/10 Fremragende

Jayne, Langley

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at this hotel were exceptionally helpful, kind and friendly always taking an extra step!!
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 25. maj 2024
Jayne, thank you for your kind words. The team at Hilton Garden Inn New York Times Square South is delighted to know you found them exceptionally helpful and friendly. We're glad you enjoyed your stay and look forward to welcoming you back again!

4/10 Dårligt

Mark

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel was fine. Clean, convenient, etc. Elevators were fast. Baggage check was great. Staff was great. Only downside was that the registration desk had only one Hilton clerk handling all incoming customers at 3pm on a weekday - and the customer in front of me in line wanted adjoining rooms and then got into a debate with the clerk about Hilton loyalty points - which meant I had to wait for about 20 min in line behind him to get the key to my pre-paid room - which took maybe 2 min total when my turn finally came - while lots of other Hilton folks wandered around behind the counter but did not help. They looked at me but seemed to be saying “not my job”. I had just walked 25 blocks on a hot day after a long train ride and was exhausted and it took all my strength to resist the urge to scream at the Hilton staff.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Mark, Hilton Garden Inn New York Times Square South appreciates your feedback. We're pleased you found the hotel clean and convenient, and that you enjoyed the fast elevators and efficient baggage check. It's great to hear our team members made a positive impression on you.However, your experience at the registration desk was clearly frustrating. We understand how important it is to streamline check-in processes, especially after a long journey. We aim to ensure such experiences are minimized in the future.We value your insights and hope to have the chance to offer you a smoother experience next time.

10/10 Fremragende

Caleb

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were friendly, my room was very nice and everything was clean. Great place !
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Caleb, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and found everything to your satisfaction. We hope to have the pleasure of welcoming you back soon!

10/10 Fremragende

Anh

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel in a good location. Staff is very friendly and helpful. We checked in at almost midnight. The doors to lobby are locked and accessible only with key card. We were checking in and had no card key and the street hotel located on has shady people around that time. No bell/buzzer to alert the front desk someone was there. We got lucky some guests were entering and let us in. There is no parking at the hotel. Public garage with discounted parking rates for hotel guests available but closes by midnight or earlier if full. Overall, we had a pleasant stay and wouldn’t mind staying here again.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 24. maj 2024
Anh,Thank you for your thoughtful review. We're delighted that you appreciated the location and found our team members to be friendly and helpful. Your feedback regarding late-night access and parking options is valuable and will be taken into consideration. It's wonderful to hear that you had a pleasant stay overall. Hilton Garden Inn New York Times Square South looks forward to welcoming you back on your next visit.

10/10 Fremragende

Amy, ventura

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed here for one Saturday night. The employees were very nice and the property was nice. The room was a very good size with a nice view! (Paid extra for that of course) Snacks and drinks at the front desk for purchase were great! It is a very convenient location to everything in NYC! Very walkable! Thank you Hilton!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Amy, thank you for your wonderful feedback! The Hilton Garden Inn New York Times Square South is delighted to hear that our team members and convenient location made your stay enjoyable. We're glad you appreciated the extra amenities and the lovely view from your room. We look forward to welcoming you back for another great stay!

10/10 Fremragende

Victoria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was amazing, very close to everything. You just need to be mindful of the sidewalks close to the hotel at night and even in the afternoons.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Victoria, thank you for your fantastic feedback. Hilton Garden Inn New York Times Square South is indeed conveniently located near many attractions. We appreciate your observation about the surroundings and hope it didn't impact your overall experience. We're looking forward to welcoming you back!

8/10 Udmærket

Catharine zettler

Rejste med familie
Synes godt om: Faciliteter
Nice hotel. Small rooms and housekeeping every other day which is new for me. However, extra towels and pillows supplied upon request. Nice clean bright lobby and great happy staff
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Catharine,Thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It was wonderful to hear that you appreciated our clean, bright lobby and the friendly team members. We're glad you found the additional towels and pillows helpful. We hope to welcome you back soon for another enjoyable stay.

10/10 Fremragende

Dante

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a great option for tourist or visitors to stay at on vacation. Great staff and hospitality as well as many dining and shopping options and ease of transportation.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Dante, thank you for your wonderful feedback. The team members at Hilton Garden Inn New York Times Square South are delighted to hear that you enjoyed the hospitality and found the location convenient for dining, shopping, and transportation. We're looking forward to your next visit!

10/10 Fremragende

Christine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personnel accueillant, très bien situé.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Christine, le Hilton Garden Inn New York Times Square South est ravi d'apprendre que vous avez trouvé notre équipe sympathique et l'emplacement excellent. Nous espérons vous accueillir à nouveau lors d'une prochaine visite !

10/10 Fremragende

Pearl Ann Gorriceta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Pearl Ann,Thank you for your review! The Hilton Garden Inn New York Times Square South team is delighted to know you had a great stay. We hope to welcome you back soon!

10/10 Fremragende

Gerika

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I traveled with my daughter and it was 15 mins walking from the Times Square, a lot of restaurants and the lobby and the room looks very descent. Helpful staff as well. Make sure you choose south. Since there is another Hilton garden and people on the street look scary. We were there by mistake around 4pm and cannot imagine that street at night.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Gerika, thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It is wonderful to hear that you and your daughter enjoyed the convenient location and found the surroundings to be pleasant. We're glad our attentive team members contributed positively to your stay. Thank you for highlighting the importance of choosing our location, and we hope to welcome you back for another enjoyable visit.

10/10 Fremragende

Royers

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful told place and safe for families
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 21. maj 2024
Royers, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and felt safe with your family. We look forward to welcoming you back on your next visit!

8/10 Udmærket

Caitlin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Caitlin, thank you for your positive feedback! The team at Hilton Garden Inn New York Times Square South is pleased you had a good experience. We're looking forward to welcoming you back for an even better stay!

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Carlos, thank you for your excellent rating! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

10/10 Fremragende

Joyce

It’s midtown NY City which has become a nightmare to navigate both on foot and by car. I was born, raised, and educated in Brooklyn NY and spent a lot of time midtown and near Times Square. As much as I love my hometown, I wouldn’t come back if I didn’t have to!
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Joyce, thank you for sharing your thoughts. Moving around midtown Manhattan can indeed be challenging. Despite these external challenges, the Hilton Garden Inn New York Times Square South appreciates your stay. We hope to see you again under better circumstances.

10/10 Fremragende

Leanna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was clean and staff was so friendly. A quality place to stay in Mid-Town.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Leanna, thank you for your lovely feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit.

10/10 Fremragende

Dianeishka

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente service and friendly
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 20. maj 2024
Dianeishka, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear you enjoyed the excellent service and friendliness. We look forward to welcoming you back soon!

10/10 Fremragende

Tammy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was a group that were just to the right of the hotel as you started to walk to the corner of the street. It was nasty, they were smoking weed, every time, the area was dirty and the smell, the smell was atrocious and the men made us feel very uncomfortable, so much so we would go out of our way to walk up another street and come down the opposite way. I know the hotel cannot help what they do, but it has made my friends and I not want to stay on that block, in any of those hotels on that block, due to that group of people. The hotel itself was amazing though and the staff was very helpful.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Tammy,Thank you for sharing your experience. It is unfortunate that the surrounding area detracted from your stay. Please know that the comfort and safety of our guests are our top priorities. It is wonderful to hear that you found the Hilton Garden Inn New York Times Square South and our team members amazing and helpful. We hope you'll consider visiting us again in the future, as we strive to provide a pleasant stay despite external factors.Safe travels!

10/10 Fremragende

Hung

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Hung, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear that you found the accommodations nice and clean. We're looking forward to welcoming you back for another enjoyable stay.

6/10 Okay

GUILLERMO

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
It seemed unbelievable that did not make the beds every day but every other day. That makes it not worthy for a long stay as I had
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
GUILLERMO, thank you for taking the time to share your feedback. The frequency of housekeeping services can vary, and we understand it may have not suited your expectations. Your input helps us improve, and we hope you’ll consider staying with us again.

8/10 Udmærket

Igor

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was really nice however hotels restaurant is not available since COVID-19. Also, there are a lot of homeless people doing drugs around the hotel. Needless to say there’s significant police presence so we didn’t feel unsafe.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Igor, thank you for sharing your feedback. Hilton Garden Inn New York Times Square South values your positive comments about the hotel itself. The hotel is sorry to hear about your concerns regarding the surrounding area and the restaurant. The hotel's team is always working to enhance the guest experience. They hope to welcome you back again soon.

8/10 Udmærket

Glen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good property overall, just i an area thats a little dirty with quite a bit of construction close by.. but overall good hotel..
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Glen, thank you for sharing your thoughts. It's great to know you enjoyed your stay at the Hilton Garden Inn New York Times Square South. The nearby construction and surrounding area are outside our control, but we appreciate your understanding. We look forward to welcoming you back in the future.

8/10 Udmærket

Swapnil

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
NA
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 19. maj 2024
Swapnil, thank you for choosing Hilton Garden Inn New York Times Square South. We're delighted to see you had a pleasant experience and look forward to welcoming you back on your next visit to New York City!

2/10 Forfærdeligt

Tinh Le

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
On March 10, 2024, I booked the hotel located at 326 W 37th St, New York, NY 10018, Hilton Garden Inn NY Times Square, room 706. Initially, my family and I immensely enjoyed our moment here, but right after I checked out and left the hotel. They charged me $54 with the reason “ dog stay in.” HOW FUNNY. I don’t even have a dog! After all, I tried to contact the front desk and realized how rude they were, impatient, and “racist.” I just wanted to talk with the manager, but they seemed afraid to solve my problem and never showed up, either “in the meeting, busy or already left.” No take any responsibility at all! After a while, the front desk woman told me to contact the “Hilton” and immediately hung up my phone. Where? How can I contact? No even give me a phone number. Anyway, they ruined my trip. I wonder if this hotel has a lousy service like that, how long can they survive?
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 22. maj 2024
Tinh Le, your feedback is important, and it's concerning to hear about the difficulty you encountered with the charge and subsequent interactions. The experiences you described do not meet the standards we aim for. We take guest concerns seriously and would like to address this matter further. Please contact our customer service team directly for assistance. Thank you for bringing this to our attention.

10/10 Fremragende

Jairo

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 18. maj 2024
Thank you for the fantastic rating, Jairo!It's outstanding you had such a wonderful experience at Hilton Garden Inn New York Times Square South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Fremragende

Mellissa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I went along be and felt pretty safe, staff was great rooms are very clean.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Mellissa, thank you for sharing your positive experience at the Hilton Garden Inn New York Times Square South. It's wonderful to hear that you felt safe and were pleased with the cleanliness of the rooms. We're delighted our team members contributed to your enjoyable stay. We look forward to welcoming you back in the future!

8/10 Udmærket

Oscar

Synes godt om: Rengøring, service og personale, faciliteter
good for the price and good customer service!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 17. maj 2024
Oscar, thank you for your positive feedback! The team members at Hilton Garden Inn New York Times Square South are delighted to hear you enjoyed your stay and appreciated the value and service provided. We're looking forward to welcoming you back in the future.

10/10 Fremragende

Allen George

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, staff and hotel were great.
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 17. maj 2024
Allen, thank you for your kind words about the Hilton Garden Inn New York Times Square South. The team is delighted to hear you enjoyed the location and had a pleasant stay. We're looking forward to welcoming you back!

6/10 Okay

Maria

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
The room smell like feets. I think they don t clean the rugs very often
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Maria, thank you for sharing your feedback. Our team strives to maintain a high level of cleanliness, and we will ensure your comments are addressed. We hope you consider staying with us again in the future.

8/10 Udmærket

woonli, PRAIRIE VILLAGE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I wish they provide slippers and disposal shaver
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 16. maj 2024
woonli, thank you for your feedback. The suggestion about additional amenities is appreciated and will be reviewed. Hilton Garden Inn New York Times Square South is always looking for ways to enhance guest comfort. We hope to welcome you back soon!

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tres bon sejours,personnel à notre écoute et parle le français c'est super
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Catherine, merci pour votre belle critique. L'équipe du Hilton Garden Inn New York Times Square South est ravie que vous ayez passé un très bon séjour et ait apprécié les membres de notre équipe francophone. Nous espérons vous revoir bientôt!

10/10 Fremragende

Christoffer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Thank you for sharing, Christoffer!At Hilton Garden Inn New York Times Square South, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Udmærket

Delrease

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Customer Service den 16. maj 2024
Delrease, thank you for sharing your experience with Hilton Garden Inn New York Times Square South. We are delighted you had a pleasant stay. We look forward to your next visit!

4/10 Dårligt

Darlene

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very small rooms if you are more than 1 traveller. “Fitness room” was a treadmill and a couple barbells. No dining options on site. Rude front desk workers Location felt like a dirty alley with garbage and homeless packed in front all hours of day and night.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Darlene, thank you for your feedback. We are sorry that you found your room size to be limiting and that you were not satisfied with the fitness amenities. Your observations about the dining options and the front desk team members have been noted. Regarding the surrounding area, we understand your concerns and will take them into consideration. Thank you for staying with us and providing your input.

10/10 Fremragende

Amrutha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff was great, and property was clean.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Amrutha, it's delightful to hear that you appreciated the exceptional service provided by our team at Hilton Garden Inn New York Times Square South and enjoyed the cleanliness of our premises. We're grateful for your support and look forward to seeing you again.