3 barer/lounger, bar på tagterrassen, cocktailbar
Tjek tilgængelighed

Anmeldelser af Freehand New York

4 out of 5
Freehand New York
23 Lexington Ave, New York, NY

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 517 af i alt 1016 anmeldelser" "
Bedømmelse på 8 − Udmærket. 237 af i alt 1016 anmeldelser" "
Bedømmelse på 6 − Okay. 143 af i alt 1016 anmeldelser" "
Bedømmelse på 4 − Dårligt. 77 af i alt 1016 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 42 af i alt 1016 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Theis

Forretningsrejsende
Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very loud room where some fan was running outside. Even with earplugs I could still clearly hear the noise. Would not recommend this hotel
Overnattede 2 nætter i oktober 2023
Svar fra james den 24. okt. 2023
Thank you for taking the time to give us feedback on your stay. We always try our best to provide the best experience. It looks like we have failed on this occasion. We would love for you to give us another chance next time. Your comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.Freehand New York

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Service og personale, værelsets komfort
Noisy room and lack of kindness
The crew at the front desk were not helpful nor nice. I had an issue with a lot of noise from a generator in my room, and this completely ruined my sleep. Then when I asked to be moved, they moved me to a room where there was no isolation on the window, so I could hear people walking on the street. A really disappointing experience - not coming back, nor recommending it to anyone.
Overnattede 3 nætter i september 2023
Svar fra Team Freehand den 5. okt. 2023
We are always working diligently to improve our product we apologize for not meeting your expectations this stay. I have passed on your issues and concerns to leadership. Thank you for your time in reviewing us and for letting us know about your concerns and issues.

4/10 Dårligt

Rasmus

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not worth visiting, not value for money
My partner stayed at Freehand for 4 nights in October. Overall a very disapointing experience. But first the positive experiences; The staff was friendly and helpful and the gym was fine. However being rated 4 star the rooms did not at all live up to the standards that can be expected. The pictures listed on hotels.com do not show the real experience of the rooms, I would even say they are false. Starting from the beginning: At check in we were assigned a very small room, tiny window, we could barely move around the bed - not four star and not at all worth the ca 300 USD per night. We asked for a new room and were assigned a larger room on 3rd floor (presented as an upgrade). At 1 AM the hotel nightclub downstairs started their party. Our bed was shaking. We asked for a new room again. We were assigned a new room (also presented as an upgrade). This was on 5th floor. I was not acceptable condition, but after switching to room number three after being on a flight for 9 hours we just wanted to sleep. There's no ammenities in the rooms (except shampoo/soap), the last rooms windows had gaps to the outside so wind came directly in and the general condition and room cleanliness is not satisfying. Having been to three rooms, I can honestly say that the standard is not as shown in the pictures. Book somewhere else.
Overnattede 4 nætter i oktober 2022
Svar fra James den 19. okt. 2022
Thank you for taking the time to share your Freehand New York experience! We’re disappointed to learn that we missed the mark in meeting your expectations and sincerely apologize.Please know that your feedback will be shared with our management team to ensure there is no reoccurrence of this nature in the future. We would greatly appreciate a second chance and hope to have you back in the future.All the best,James D

6/10 Okay

Mia

Rejste med familie
Synes godt om: Rengøring
Overnattede 6 nætter i september 2022
Svar fra Jonathan Rodriguez den 3. okt. 2022
Good Evening Mia,Thank you for taking the time to leave a review. If there is anything you would like to discuss further please let me know. You can reach out to me at jonathan.rodriguez@theFreehand.com Kind Rregards,

10/10 Fremragende

Irakli, New York

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cool
Overnattede 1 nat i maj 2024

8/10 Udmærket

Valentyn, Morganville

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place looking and located
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 26. maj 2024
Valentyn, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

6/10 Okay

Edgar

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room had a musty odor and had insects in bathroom. Won't stay here again.
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 26. maj 2024
Edgar, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

6/10 Okay

George

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Too noisy to get any sleep at all. We were on the 15th floor. They provided ear plugs but they didnt help. Very unfortunate.
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 24. maj 2024
George, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Fremragende

Harold

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 24. maj 2024
Harold, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Oleg

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I thought initially that the price would be reasonable for this deal. However, it was a mistake and I would not like to go to this hotel again.
Overnattede 3 nætter i maj 2024
Svar fra Team Freehand den 24. maj 2024
Oleg, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

8/10 Udmærket

Karina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel and the staff were nice. The only problem was that our lights in the room didn’t work. We were just very busy and we didn’t call for maintenance. However, I think that the rooms should be checked before guests check in.
Overnattede 3 nætter i maj 2024
Svar fra Team Freehand den 20. maj 2024
Karina, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 Fremragende

Emily

Overnattede 3 nætter i april 2024
Svar fra Team Freehand den 19. maj 2024
Emily, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

2/10 Forfærdeligt

Amy

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Unfriendly and unhelpful staff, very dark, noisy music, tiny unimpressive rooms.
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 17. maj 2024
Amy, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

8/10 Udmærket

Lauren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fun, quirky. Room VERY small.
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 16. maj 2024
Lauren, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 16. maj 2024
Kevin, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Mathieu

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Il y avait une odeur désagréable persistante dans la chambre. Nous avons mal dormi malgré le 17e étage parce que les plaque métallique sur la rue produisait un vacarme retentissant nous empêchant ainsi de dormir.
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 16. maj 2024
Mathieu, Nous sommes désolés de ne pas avoir répondu à vos attentes dans tous les domaines, mais nous vous remercions de vos commentaires et de votre sondage. Nous vous remercions d’avoir pris le temps de partager votre expérience lors de votre récent séjour dans notre établissement. Ce n’est certainement pas le niveau de service que nous souhaitons fournir à nos clients ici à Freehand New York. Toute l’équipe a été alertée des commentaires et des préoccupations que vous nous avez partagés, et soyez assurés que nous les traiterons tous en conséquence. Offrir une excellente expérience client est une priorité pour nous et vos commentaires nous aident à améliorer nos efforts, cela nous aidera à affiner nos opérations et à former notre équipe. Nous serions heureux de communiquer avec vous par téléphone ou par courriel si vous avez d’autres idées ou recommandations. Veuillez répondre avec les meilleures préférences en matière de date, d’heure et de contact. Merci pour votre temps, nous répondrons à vos préoccupations.

8/10 Udmærket

Alexis

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Freehand is in a convenient area to walk to many destinations and its also only one block from a subway line. The staff was all courteous and answered any questions we had. The rooftop bar is a nice option to spend time with a group. We also enjoyed the unique art and furniture in our room and the charm of the old renovated public areas.
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 16. maj 2024
Alexis, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Fremragende

Lilly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fun, clean, inventive hotel in a great location!
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 16. maj 2024
Lilly, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

Andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was fantastic!
Overnattede 3 nætter i maj 2024
Svar fra Team Freehand den 12. maj 2024
Andrea, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Joseph

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Felt like a dorm room. Horrible bathroom
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 11. maj 2024
Joseph, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Fremragende

Francesca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It would be great to have a bit more storage or a slightly larger bathroom, but other than that, this is my favorite place to stay when we’re in Manhattan.
Overnattede 3 nætter i maj 2024
Svar fra James den 10. maj 2024
Thank you for your review, Francesca! Really nice to see that you liked the Freehand New York atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Freehand New York

8/10 Udmærket

Wicky

Rejste med partner
Synes godt om: Rengøring, service og personale
Cute hotel with tiny rooms. Perfect for the price if you’re traveling solo or with a partner and don’t plan on spending too much time indoors. Not a bad walk from Penn station and so close to Union Square.
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 9. maj 2024
Wicky, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

6/10 Okay

Gary

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Expedia or this hotel should have told us that the city was working on Lexington Ave at night and that the road was covered with metal planks that when cars and trucks drove over the planks, the noise created was unbearable. Sleeping was impossible.
Overnattede 1 nat i maj 2024
Svar fra Team Freehand den 9. maj 2024
Gary, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Elevators are a little slow, but it is an older building and part of the aesthetic. The water in the restroom had a weird smell but nothing too overpowering; just when in the restroom. Staff are friendly, however, I called and left 2 or 3 voicemails trying to confirm my booking but no answer. Overall great stay.
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 9. maj 2024
Karen, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

8/10 Udmærket

Koji

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i maj 2024
Svar fra Team Freehand den 9. maj 2024
Koji, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 Fremragende

Rachael

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Team Freehand den 9. maj 2024
Rachael, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

2/10 Forfærdeligt

Alan

Overnattede 1 nat i april 2024
Svar fra Team Freehand den 26. maj 2024
Alan, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Fremragende

david

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Team Freehand den 12. maj 2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

Margot

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Well located, friendly & responsive with good quality accommodations. The two connected restaurants were perfect for what we needed. Would stay again ✅
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 6. maj 2024
Margot, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

Anna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
great location and friendly staff
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 3. maj 2024
Anna, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Chika

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
Overnattede 3 nætter i april 2024
Svar fra Team Freehand den 2. maj 2024
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Fremragende

David, Plymouth

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great appointments, dining and cocktailing options on site.
Overnattede 1 nat i april 2024
Svar fra Team Freehand den 2. maj 2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

CHRISTINA

Rejste med familie
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 29. apr. 2024
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

Katherine

Overnattede 1 nat i april 2024
Svar fra Team Freehand den 19. maj 2024
Katherine, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

Necati, Tampa

Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 16. maj 2024
Necati, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Fremragende

Sidney

Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 16. maj 2024
Sidney, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

4/10 Dårligt

Andrew

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Overnattede 1 nat i februar 2024
Svar fra Team Freehand den 26. apr. 2024
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

10/10 Fremragende

Ana Perez

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
Location
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 26. apr. 2024
Ana, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

8/10 Udmærket

Alison

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Overnattede 3 nætter i marts 2024
Svar fra Team Freehand den 26. apr. 2024
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Fremragende

Gregory

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 26. apr. 2024
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good stay except For continual Street noise because of Construction on 23rd street. Next time I would Stay facing 22nd street, much quieter
Overnattede 3 nætter i april 2024
Svar fra Team Freehand den 26. apr. 2024
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Okay

Chris

Rejste med partner
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Overnattede 3 nætter i april 2024
Svar fra Team Freehand den 26. apr. 2024
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

10/10 Fremragende

Khando

Rejste med familie
Synes godt om: Rengøring, service og personale
extremely tiny bathroom !!!
Overnattede 5 nætter i marts 2024
Svar fra Team Freehand den 19. apr. 2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Jared

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel but barely slept from the noise on the street
Overnattede 1 nat i april 2024
Svar fra James den 17. apr. 2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York

2/10 Forfærdeligt

Richard

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Overnattede 2 nætter i april 2024
Svar fra Team Freehand den 15. apr. 2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.

8/10 Udmærket

Nickie

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Overnattede 1 nat i april 2024
Svar fra Team Freehand den 18. apr. 2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Okay

Kirsten

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Team Freehand den 18. apr. 2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 Okay

Elisa

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Overnattede 1 nat i april 2024
Svar fra Team Freehand den 15. apr. 2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Okay

Jean

Synes godt om: Rengøring, service og personale, faciliteter
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Overnattede 1 nat i april 2024
Svar fra Team Freehand den 15. apr. 2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Okay

Amir

Synes godt om: Rengøring
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray. Street noise was extremely loud at night.
Overnattede 3 nætter i april 2024
Svar fra Team Freehand den 15. apr. 2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.