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Anmeldelser af Remota Hotel

4.5 out of 5
Remota Hotel
Ruta 9 Norte, km 1.5, Huerto 279, Natales, Magallanes

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 65 af i alt 96 anmeldelser" "
Bedømmelse på 8 − Udmærket. 17 af i alt 96 anmeldelser" "
Bedømmelse på 6 − Okay. 5 af i alt 96 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 96 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 96 anmeldelser" "

9,6/10

Rengøring

9,0/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i oktober 2018

8/10 Udmærket

margarita, lic

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

4/10 Dårligt

Vasily

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
I had a terrible experience with this hotel. We had to wait for more than 3 hours before we could check-in because the check-in time is only at 3pm. The staff didn't seem to care. Usually, hotels try to help with early check-ins and because the hotel was almost empty, but this was not the case. I cannot recommend this hotel. Also this hotel has no wifi in the room, sauna was cold, there are no usb chargers or US electric outlets - it was impossible to charge phone or my laptop.

10/10 Fremragende

Elizabeth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is impressive! -one of those rare occasions when you get what it says in the tin!! The building is impressive, the spaces are well-lit, comfortable, facilities are good, staff is super-helpful, the food is amazing, the rooms are spacious. The views are great, short walking distance into town; and you are the doorstep of Torres del Paine!
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Austin c

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024

10/10 Fremragende

Dennis

Rejste med partner
Really beautiful and staff very friendly.
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Rebecca

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
There are a lot of good things about Remota. The rooms are beautifully designed and thought about. Some reviews mention staff not being friendly, but everyone I met was really helpful. The communal spaces are great for lounging around. The food was tasty and the bar is very good. There are things I would like to see improved: - Places to refill water bottles without having to ask the kitchen - Better advertising of snacks and drinks being available from the bar outside of meal times - The pool needs a shoe area before people come in, so outdoor shoes aren't being worn round the pool itself. - A wifi booster so that wifi works in all rooms. There are a couple of issues I had. The website advertises airport transfers from Punta, but when I tried to book I was told it is only during the day and I was on my own. The website also advertises excursions, but again when I actually went to book I was told these are only for guests on the packages. This wasn't an issue because there are lots of tours available locally, but it wasn't what I expected from the website. So I think the website should be updated to make these things clear. The pool is really nice but was only actually working properly for two of my five days - the others there was unspecified 'maintenance' which meant it was cold and not full to the top as it should have been. This should be advertised better at reception (or ideally avoided!). I would stay again if some of these things are improved!

4/10 Dårligt

Mark

Synes godt om: Rengøring
Synes ikke om: Service og personale
Hot tub was not working.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Gordon

Synes godt om: Overnatningsstedets tilstand og faciliteter
Nice architecture and rooms Interesting town with lots of restaurants and a good base for excursions
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Teja

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Kim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Inconsistency of wi-fi was a disappointment. Couldn’t even access it in some parts of the hotel.
Overnattede 3 nætter i januar 2024

2/10 Forfærdeligt

Anny

Overnattede 3 nætter i januar 2024

10/10 Fremragende

Hugo, Genève

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice, and comfortable hotel.

10/10 Fremragende

Antonio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023

6/10 Okay

Alex

Synes godt om: Overnatningsstedets tilstand og faciliteter
Great location, great view. Another reviewer put it well: “staff were attentive but not friendly”
Overnattede 1 nat i december 2023

10/10 Fremragende

Holly, Edmond

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent experience all the way around!
Overnattede 3 nætter i november 2023

10/10 Fremragende

leavy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023

2/10 Forfærdeligt

Dante

Overnattede 1 nat i september 2023

10/10 Fremragende

Rafael

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Todo muy bien
Overnattede 1 nat i februar 2023

10/10 Fremragende

Rafael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Todo muy bien, llegamos un poco antes y nos brindaron early check im
Overnattede 2 nætter i februar 2023

8/10 Udmærket

Daniella

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022

2/10 Forfærdeligt

Luis An

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, værelsets komfort
Nefasto y caro
Wifi no llega a habitaciones. Desayuno sin agua, leche, fruta, jugo... No reponen nada. Y si lo pides, ponen todo tipo de pegas. Las mesas sin limpiar de un cliente a otro. Servicio de bar pésimo. Sin amenities. Muy caro
Overnattede 3 nætter i december 2022

10/10 Fremragende

Chrystal, Chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Remota hotel was absolutely gorgeous and and the views are stunning. The staff is exceptional. Rooms are spacious, modern and offer comforts of home such as robes, slippers and a tub to soak after a long hike in Patagonia. The breakfast included has a variety of American and Chilean options. They even had oatmilk! I highly recommend staying here if you are using this as your base hotel for day trips to Patagonia. The only thing is location, it’s on the outskirts of downtown Puerto Natales. Getting a taxi from the hotel is easy it’s getting one back that was a bit challenging.

4/10 Dårligt

mauricio

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Experiência frustrada
Tivemos um problema na recepção, que, embora com direitos a upgrade de quarto e check-in antecipado, nos colocaram no pior quarto disponível, e mesmo com o hotel vazio, somente após o horário do check-in. O cofre do quarto não tinha baterias, só foi resolvido depois de dois dias. Não tinha banheira, chinelos e roupoes, como prometido na reserva. Somente depois de algumas reclamações, a gerente do hotel nos compensou com uma refeição no buffet do restaurante, na última noite. Destaque somente foi o atendimento do pessoal do restaurante, que atendem muito bem. Já o pessoal da recepção, sem empatia alguma. Acho que falta treinamento e conscientização da equipe. Fora isso, o hotel é bonito, um dos lados tem uma vista incrível para a cordilheira Paine, porém com erros graves de projeto de arquitetura. As iluminações do quarto e banheiro são insuficientes, o único espelho do banheiro é escuro, o piso não é aquecido e as escadas nos corredores são um risco à segurança. Você pode bater a cabeça se andar distraído e se machucar bem.
Overnattede 4 nætter i november 2022

10/10 Fremragende

Maria angelica

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Viaje sola x una semana, lo pasé increíble, las instalaciones de 1era, la arquitectura hermosa, con exposición de diferentes artefactos antiguos precolombinos y de la zona.todo insertado en el ambiente. Comida exquisita, destacó al barman Rodolfo con los mejores tragos!!. Realicé todas las excursiones con el hotel " lo recomiendo 200% en transportes del mismo hotel. Jacuzzi y piscina techada impecable . Te pasaban bicicletas para conocer la ciudad. Regsloneada a más no poder. Lo unico que no tenían pantunflas ni batas. Muchas graciasssss
Overnattede 7 nætter i februar 2022

10/10 Fremragende

ERNESTO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2022

10/10 Fremragende

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the hotel– beautiful architecture and has a very calming ambiance. Service was amazing and the staff were very friendly and accommodating. They gave us everything we needed and the bartender even treated us to a free local bottle of sparkling wine for our first night! The hotel was perfect for unwinding and relaxing after our 4 night W trek in the park. We stayed here for 3 nights and the breakfast and dinner were impressive. Lots of cozy nooks to lounge and relax in as well if you wanted to some alone time with a book. I got a 1hr massage and enjoyed a beer by their outdoor jacuzzi as well. It was overall a lovely place to relax and unwind. About 5 mins and 3000 chilean pesos away from Puerto Natales by taxi, you just have to call the front desk and ask them to grab it for you 10 mins in advance. I chose this hotel because I wanted a quiet, remote place to recharge after my hike that still felt like we were connected to nature and wasn't in the center of the city. I'm glad I did my research and chose this place it was exactly what I wanted and more!
Overnattede 3 nætter i december 2021

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay! Not to mention with my trip mishaps going to this place - truly a nightmare however, the hotel staff made my negative events into a POSITIVE & memorable one! Front desk: Lorena, Vale, Fernando & Claudio very helpful with my travel endeavors. Restaurant Crew: Jessica, Rudolf (Mr. Bartender-Suave!), Angelo, Camilla & Jose. Always welcoming, attentive and wears a smiling eyes. 😘 Housekeeping: ensures my room are nice and tidy. Making it like a home for me.🥰 Mr. Fernan (the Tour Guide): EXCELLENT guy and went above and beyond in taking care of me! 🙌👏❤️… making it truly a MEMORABLE EXPERIENCE to cherish! I can’t THANK YOU enough Remota HOTEL crew! S A L U D !!!
Overnattede 7 nætter i december 2021

10/10 Fremragende

Pierce

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice middle ground
The stay overall was good. The food is pretty good worth eating at in this town. One major gripe about the hotel is the very slow internet speeds. Also do not expect much in terms of additional amenities. However staff speaks English and is extremely helpful. The guides we hired through the hotel as well were very pleasant and knowledgeable.
Overnattede 5 nætter i januar 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Volver al Sur
Hermoso hotel, como y con excelente servicio. Lo mejor para desconectarse, relajarse y disfrutar Ultima Esperanza.
Relajo desde la habitación
Overnattede 5 nætter i december 2021

10/10 Fremragende

carla

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really liked the decor, breakfast, service
Overnattede 1 nat i december 2021

10/10 Fremragende

Cristián

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2021

6/10 Okay

Julio

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Mal servicio del Staff, buena infraestructura.
Buena infraestructura, limpieza, SPA y lugares comunes. El Staff dejó mucho que desear, muy poco colaborativo, poca amabilidad, sin entrega de soluciones. Adicionalmente no recibimos los beneficios por ser Silver que venían en la confirmación de reserva como botellas de cortesía, etc. Staff cero relacionado con la entrega de estos beneficios. Adicionalmente no entregaban las cortesías propias del hotel y ponían en duda si es que correspondía hacerlo.
Overnattede 3 nætter i november 2021

10/10 Fremragende

jose Miguel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Increíble hotel
Todo perfecto. Excepto la regadera me parece un poco peligrosa en su acceso.
Overnattede 1 nat i marts 2020

6/10 Okay

Erum

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
Poor WiFi. Restaurant has limited menu. No room service. Location far from city center.
Overnattede 3 nætter i februar 2020

10/10 Fremragende

antonio

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Um dos melhores hotéis da Patagonia
Estadia excelente, localização privilegiada, serviço impecável e gastronomia estrelada
Overnattede 4 nætter i februar 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2020

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay in Puerto Natales
We stayed at Remota hotel for 5 nights. It was a very spacious and clean room - WiFi didn’t reach but not a big issue. Hotel has a cool style with really helpful staff members. Food was delicious and the spa was a nice touch. Would definitely return to this accommodation.
Overnattede 5 nætter i januar 2020

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Remota pros & cons
A unique lodging experience. Pros: great breakfast, nice lounging area, rainfall shower, comfy bed. Cons: poor lighting in bathroom and, due to glass piece in wall, whole bedroom illuminated if someone turns on bathroom light. Also pricey.
Overnattede 3 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i november 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parfait du début à la fin : l’hôtel, le lieu, le personnel, la cuisine ! Un merveilleux séjour !
Overnattede 5 nætter i september 2019

10/10 Fremragende

Rodrigo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Unique romantic hotel
Amazing and very unique hotel. Just a few minutes outside downtown, makes you feel like you are in the countryside. It has beautiful views of the waterfront and the mountains. The hotel is beautifully decorated and it is very original. The architecture of the hotel is fascinating and the views from the rooms and restaurant and amazing. The food was delicious and was included with our stay. Service was outstanding. It was a perfect and very romantic place to stay.
Overnattede 1 nat i april 2019
Svar fra Reservations Clerk den 23. apr. 2019
Thank you very much for your comments, we are very happy that you enjoyed your stay, I take this opportunity to tell you that we also have all-inclusive programs, so that you can consider us again

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Remota is a very good value. The accommodations are unique and very comfortable and the staff was great.
Overnattede 4 nætter i april 2019
Svar fra Reservations Clerk den 23. apr. 2019
Thank you very much for your comments, we are very happy that you enjoyed your stay, I take this opportunity to tell you that we also have all-inclusive programs, so that you can consider us again

10/10 Fremragende

Dr.JH

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location. Great view. Very good architecture. Excellent breakfast. The floor of the corridor was slightly sloped, so be careful with the luggage.
Overnattede 1 nat i marts 2019
Svar fra Reservations Clerk den 23. apr. 2019
Thank you very much for your comments, we are very happy that you enjoyed your stay, I take this opportunity to tell you that we also have all-inclusive programs, so that you can consider us again

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Remota is a fantastic property just outside of Puerto Natales. The whole experience was fantastic. The room, which was huge and keeping with the property, overlooked the Fjord with views towards town. The food in the restaurant was exceptional, the service fantastic and the spa was a great place to relax after a day exploring the area. The tours offered by the hotel were great. The tour manager was very informative and helpful in recommending the best excursion for the days weather conditions. Remota was so good that I booked to stay again after my trip to Torres del Paine.
Overnattede 2 nætter i april 2019
Svar fra Reservations Clerk den 23. apr. 2019
Thank you very much for your comments, we are very happy that you enjoyed your stay, I take this opportunity to tell you that we also have all-inclusive programs, so that you can consider us again

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Place to Start TdP Trip
Great place to start / end a trip at Torres Park. Hotel is a 5 minute drive outside of downtown Puerto Natales and has excellent dining options and facilities. Would actually have preferred to stay here one additional day vs. in the park.
Overnattede 1 nat i april 2019
Svar fra Reservations Clerk den 23. apr. 2019
Thank you very much for your comments, we are very happy that you enjoyed your stay, I take this opportunity to tell you that we also have all-inclusive programs, so that you can consider us again

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2019

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a unique property and is absolutely beautiful. The views from every angle are wonderful, the breakfast is fantastic, and the indoor pool is a bonus. Unfortunately, the jacuzzi was not working when we were there.
Overnattede 2 nætter i november 2018