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Anmeldelser af Hampton Inn & Suites Napa

3 out of 5
Hampton Inn & Suites Napa
945 Hartle Court, Napa, CA

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 593 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 276 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 77 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 33 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 25 af i alt 1004 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Dennis

Rejste med familie
Synes ikke om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 22. feb. 2024
Thank you for review!We thrive to make every stay as comfortable as possible. I see we have fallen short in providing you with the best service possible. I would love to hear about your stay so that we can improve our service for you and others in the future.Would you mind sharing with me what we can do better in the future to make your stay more enjoyable?

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nyt hotel med meget værdi for pengene
Nyt hotel - lækker indretning - gode senge. Gratis parkering og opvarmet pool med pool håndklæder. Rigtig god morgenmad inkluderet.
Overnattede 1 nat i juli 2018
Svar fra Kalah Williams (Front Desk Supervisor) den 26. jul. 2018
Thank you for choosing to stay with us. We are happy to hear that you enjoyed your stay with us and all the amenities we have to offer. We hope to see you back at our hotel in the near future.

10/10 Fremragende

Ernest

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Convenient
Overnattede 1 nat i maj 2024

10/10 Fremragende

erika

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 2 nætter i maj 2024
Svar fra Darian Dickerson ||Operations Manager|| den 26. maj 2024
Thank you for your feedback!We are glad to here you had an excelent experience with us.We hope to see you again soon!

10/10 Fremragende

Josh

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice property, the location is fantastic. If you're searching take the time to look what's around the property itself. So many restaurant chains, Home Depot if needed, a movie theater 200 hundred feet away. The hotel will not disappoint, I will stay again.
Overnattede 4 nætter i maj 2024
Svar fra Darian Dickerson ||Operations Manager|| den 22. maj 2024
Thank you for your feedback!We are glad to hear that you enjoyed the fantastic restaurants that surround us and hope to see you again soon!

8/10 Udmærket

Bianka

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Darian Dickerson ||Operations Manager|| den 22. maj 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Fremragende

Sebastian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Although the stay started off a bit, the staff at this location were helpful in attending to the situation. The stay overall was great very clean facility and very close to walking trail, stores, and food/movie.
Overnattede 3 nætter i maj 2024
Svar fra Darian Dickerson ||Operations Manager|| den 19. maj 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Fremragende

Francis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and clean
Overnattede 2 nætter i maj 2024
Svar fra Melissa Samonte | Director of Sales den 13. maj 2024
Hi Francis, thank you for your feedback! We hope to get the opportunity to host you again. Cheers,

10/10 Fremragende

Juan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo al 1000
Overnattede 1 nat i maj 2024
Svar fra Darian Dickerson ||Operations Manager|| den 11. maj 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Fremragende

Alberto, Bakersfield

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient
Overnattede 1 nat i maj 2024
Svar fra Darian Dickerson ||Operations Manager|| den 11. maj 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Fremragende

Pedro, doral

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 2 nætter i april 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 7. maj 2024
Hello and thank you!We are glad to hear you enjoyed your stay with us.We hope to see you again soon!

8/10 Udmærket

timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Darian Dickerson ||Operations Manager|| den 7. maj 2024
Thank you for completing the post-stay review! Any feedback is greatly appreciated. We hope to see you again soon!

10/10 Fremragende

Rena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Too close to the overpass where there were homeless people in tents walking through the hotel parking lot which made us feel nervous.
Overnattede 2 nætter i april 2024
Svar fra Darian Dickerson ||Operations Manager|| den 7. maj 2024
Thank you for your sharing your stay experience with us.We are sorry to hear about your experience and hope to see you again soon for another chance at providing a comfortable stay!

10/10 Fremragende

THERESE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I ultimately enjoyed my stay. Our check in was perfect and was met with friendly staff. I was a little uncomfortable during breakfast since it appeared like myself and my partner were being followed and focused on by a female staff member while we were getting food. We were a little concerned with surrounding area. There is a bridge with a small homeless encampment by where our room and car was. We had no incident and otherwise have no complaints. It was a nice little get away and would definitely stay again.
Overnattede 1 nat i april 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 7. maj 2024
Thank you for sharing your experience with us!We are glad to hear that you enjoyed your stay with us and we appreciate your feedback!!We hope to see you again soon.

4/10 Dårligt

Jose

Rejste med familie
Synes ikke om: Faciliteter
The hotel is 20yds from a homeless shelter where people sleep, eat, shower, pee and poop where they can. I felt unsafe and was forced to pay parking fee not previously disclosed at the time of booking. I don’t recommend this hotel.
Overnattede 1 nat i april 2024
Svar fra Darian Dickerson ||Operations Manager|| den 7. maj 2024
Thank you for providing feedback on your stay with us.We are sorry to hear that you felt unsafe during you stay due to the issue of encountering nearby homeless persons.We hope to see you again for another chance to provide a comfortable and relaxing stay!

10/10 Fremragende

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean quiet hotel near everything. Staff were excellent and friendly. Easy parking.
Overnattede 1 nat i april 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi John, thank you for your feedback. We hope to host you again in the future. Cheers!

6/10 Okay

Barbara Ann

Rejste med familie
Breakfast was fine/what we expect from Hampton Inn. Room wasn’t as clean as expect from a Hampton Inn. Worst view from hotel room we have experienced…close freeway overpass, graffiti visible on overpass support, etc.
Overnattede 2 nætter i april 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Barbara, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to host you again in the future. Cheers!

6/10 Okay

Sy

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter
Could not used the pool or hot tub due to remodeling.. should have post that on the website..
Overnattede 1 nat i marts 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Sy, thank you for your feedback. We hope to host you again in the future once our pool and hot tub has been reopened.Cheers!

2/10 Forfærdeligt

Mehrdad

Synes ikke om: Rengøring, service og personale, faciliteter
We stayed at the hotel for 3 nights in March 2024. Although the hotel was newly renovated, we were disappointed to find that the pool and hot tub were closed during our stay. Additionally, we encountered a bed bug in our room on the last night, which was concerning. Despite bringing this issue to the staff's attention, it was not addressed satisfactorily. We reached out to Expedia for assistance with a refund or partial refund, but unfortunately, there was no resolution. Overall, our experience was marred by these issues, and now we have to take extra precautions to ensure we don't bring any critters home.
Overnattede 3 nætter i marts 2024
Svar fra Aprill Taylor den 31. mar. 2024
Subject: Thank You for Your Feedback on Your Stay at Hampton Inn & Suites NapaDear [Guest's Name],I wanted to personally express my gratitude for choosing Hampton Inn & Suites Napa and for sharing your feedback regarding your recent stay with us. Your opinion is invaluable to us as it helps us gauge our performance and identify areas where we can enhance our services to better meet the needs of our guests.I understand from your review that you were disappointed by the unforeseen closure of our pool and hot tub area during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all our amenities are available for our guests to enjoy, and we regret that we fell short in this instance. Rest assured, we are addressing this matter internally to prevent similar occurrences in the future.Additionally, I would like to address your concerns regarding bed bugs mentioned in your review. As per our conversation, our team thoroughly inspected the room following your report, and we were unable to find any evidence of bed bugs. However, your feedback is taken seriously, and we will continue to monitor the situation closely to maintain the highest standards of cleanliness and comfort for our guests.Your comments will be shared with the relevant departments within our team, and we are committed to making the necessary improvements based on your feedback.Once again, thank you for taking the time to share your thoughts with us. If you have any further feedback or questions, please feel free to reach out to me directly. It would be my pleasure to assist you in any way I can.Best regards,Aprill TaylorAssistant General ManagerHampton Inn & Suites, Napa945 Hartle Ct.Napa, CA 94559Phone: (707) 255-4000 x 2003Direct: (707) 690-3073

10/10 Fremragende

Gabriel

Synes godt om: Overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 1 nat i marts 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 31. mar. 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Fremragende

Ailene

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like this hotel, all staff are very helpful and friendly. i will come back and stay here again. recommend this place to my friends and family. thank you all.
Overnattede 2 nætter i marts 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 7. maj 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 Udmærket

Eduardo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not a good insulation you can hear every close and open of the doors around you
Overnattede 2 nætter i marts 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Eduardo, thank you for your feedback. We hope to host you again in the future. Cheers!

10/10 Fremragende

Nicole

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
small but clean rooms, fairly modern, cute boutique like feel
Overnattede 1 nat i marts 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 21. mar. 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

10/10 Fremragende

Parimal, Sunnyvale

Overnattede 1 nat i marts 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 31. mar. 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 Fremragende

Ma Sonia

Overnattede 1 nat i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 27. mar. 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 Fremragende

I Chun

Overnattede 2 nætter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 21. mar. 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

6/10 Okay

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
reservation did not explained the pool and the sauna were closed for renovation.
Overnattede 3 nætter i februar 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Juan, thank you for your feedback! We hope to host you again in the future once our pool and sauna has reopened. Cheers!

8/10 Udmærket

Alejandra

Synes godt om: Service og personale
Need lots of improvements
Overnattede 1 nat i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Thank you for your feedback!We thrive to make every stay as comfortable as possible. I see we have fallen short of providing the best service.Would you mind sharing what we can improve on so that we can better serve you and others in the future?

10/10 Fremragende

Roberto

Overnattede 3 nætter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 27. mar. 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 Fremragende

Analyn, Irvine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay was great. One thing I can say though is that the doors to the room has a big gap from the floor. You can see light shine through at night and hear conversations from the hallway.
Overnattede 2 nætter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Thank you for your feedback!We are glad to hear that your stay was great! Rest assured we will address the issue with the door. Thank you for making us aware of this!We hope to see you again!

10/10 Fremragende

Josef

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wet Napa comfortable stay!
Nice and comfortable stay from the reception to departure with helping and accommodating service-oriented staff. Cherri at the reception desk was, is a star.! Planning for next year visit. Thank you, Josef.
Overnattede 2 nætter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Thank you for your feedback! We are glad to hear that you enjoyed your stay here with us at the Hampton Inn & Suites, Napa. We hope to see you again soon!

8/10 Udmærket

Francisco

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Francisco, thank you for your feedback! We hope to host you again in the future. Cheers!

8/10 Udmærket

Elvis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value. Breakfast was good
Overnattede 1 nat i januar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 12. feb. 2024
Thank you for your feedback!I am glad to hear that you enjoyed the complimentary breakfast during your stay! We hope to see you again soon and provide another delicious breakfast experience for you.

8/10 Udmærket

Timothy, Las Vegas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Reasonable, good hotel. Rooms and beds are a little tired and bathroom was not cleaned. Staff, however, very friendly and helpful. Breakfast staff in particular.
Overnattede 2 nætter i januar 2024
Svar fra Darian Dickerson | Front Desk Supervisor den 29. jan. 2024
Thank you for your feedback, Timothy!We appreciate your input as it helps us to provide optimal service to you, our guest. I'm sorry to hear that the bathroom was not cleaned during your stay. We try our best to make your stay feel as comfortable as possible and hope to have the opportunity to host you in the future.

4/10 Dårligt

Michael

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel is in a good location. The hotel is currently under construction for renovation.
Overnattede 1 nat i januar 2024
Svar fra Darian Dickerson den 24. jan. 2024
Thank you for taking the time to provide feedback to us about your recent stay experience. Feedback like this helps us recognize areas of improvement and to provide exceptional service to our guests.I understand that your experience here at the Hampton Inn & Suites, Napa, was not as comfortable as possible due to the current refreshing of our property. We do our best to maintain comfortable spaces for our guests and with this refresh we will be able to provide comfortable, stylish, and clean rooms for future stays.Thank you for your feedback!

10/10 Fremragende

Regina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Under construction but not obstrusive. Very friendly staff.
Overnattede 1 nat i januar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 12. feb. 2024
Thank you for your feedback!We are glad to hear that your stay was comfortable while we are experiencing a refresh. We hope you enjoyed the new look and hope to host you again soon!

10/10 Fremragende

Dannie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

Junhan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Jamie

Synes ikke om: Rengøring
Location was not the best
Overnattede 1 nat i januar 2024

4/10 Dårligt

mariecon, Merced

Rejste med familie og småbørn
Synes ikke om: Faciliteter
Our shower water was scalding hot even when you turn it to cold. We asked the front desk for a maintenance but she said that she's the only one right now. Not even offered a solution.. So we asked for another room, and she gave a room next to our previous one.. Same thing! So we called again and we got another one but different floor.
Overnattede 1 nat i januar 2024
Svar fra Darian - Front Desk Supervisor den 20. jan. 2024
Hello and thank you for your feedback as it helps us to better ourselves to provide high quality service to you, our guest.I understand from your feedback that we have fallen short of providing you with exceptional service. Please accept my sincerest apologies for us not taking the initiative to resolve the scalding water issue and for not ensuring that the room we moved you to was sufficient and free of any issue. Our goal is for every guest to feel at-home and as comfortable as possible.

10/10 Fremragende

CARMEN

Overnattede 1 nat i december 2023

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I could have given 5 but the bed needs to be check , if I turned from side to side , I hear the mattress spring making sounds as well as the heater making noise disturbing our sleep.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Jose

Overnattede 1 nat i december 2023

8/10 Udmærket

Andrey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is very good
Overnattede 2 nætter i december 2023
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Hello and thank you for your feedback!We are happy to hear that you enjoyed your stay with us here at the Hampton Inn & Suites, Napa. We hope to see you again soon!

10/10 Fremragende

Silvia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 21. mar. 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

8/10 Udmærket

Gregory

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

8/10 Udmærket

Celestino

Overnattede 1 nat i december 2023

10/10 Fremragende

Desiree

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay here!!! It’s awesome
Check in was so easy. The woman at the front desk greeted me with a huge smile and upgraded our room for free. She was a gem! The room was clean and cozy and quiet. Nice view from the balcony and got to watch air balloons in the morning with coffee. Would stay again for sure!
Overnattede 1 nat i december 2023
Svar fra Melissa Samonte | Director of Sales den 27. dec. 2023
Hi Desiree, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

2/10 Forfærdeligt

arthur

Rejste med familie
Synes ikke om: Rengøring
First we got there and they gave us a room where the noise from some type of fan sounded like a jet taking off. It was not the air, it was turned off. Then we asked to be moved. They moved us to the second floor which unknown to us was under the 3rd floor which was being totally gutted and remodeled. The noise was incredible but we were going to dinner so off we went. The next morning which was Xmas EVE, the noise started at 7am. We complained but some noise still existed and by 9am it was full speed ahead. Obviously to us, the hotel just didn't care and the staff had no common sense. FORGET STAYING HERE!
Overnattede 1 nat i december 2023
Svar fra Melissa Samonte | Director of Sales den 27. dec. 2023
Hi Arthur, thank you for your feedback! I am sorry to hear that you did not have a great experience with us. Your comments have been shared with the appropriate staff. We hope to get the opportunity to host you again once our refresh has been completed.