Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 284 af i alt 491 anmeldelser" "
10 - Fremragende
284
Bedømmelse på 8 − Udmærket. 91 af i alt 491 anmeldelser" "
8 - Udmærket
91
Bedømmelse på 6 − Okay. 53 af i alt 491 anmeldelser" "
6 - Okay
53
Bedømmelse på 4 − Dårligt. 31 af i alt 491 anmeldelser" "
4 - Dårligt
31
Bedømmelse på 2 − Forfærdeligt. 32 af i alt 491 anmeldelser" "
2 - Forfærdeligt
32
9,2/10
Rengøring
8,4/10
Service og personale
8,8/10
Faciliteter
9,0/10
Overnatningsstedets tilstand og faciliteter
8,6/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Rasmus
Rejste med familie
18. jul. 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnatning midt i vin marken
Enkelt overnatning i dejlige omgivelser. Hotel med super service. Hentede mad på en af de mange restauranter der er på hotellet og spiste på vores terrasse. Familie poolen er god
Rasmus
Overnattede 1 nat i juli 2022
Svar fra Joe Leinacker, General Manager den 25. jul. 2022
Dear Guest,
Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Joe Leinacker, General Manager
8/10 Udmærket
Araceli
Rejste med familie, Rejste i en gruppe
29. apr. 2024
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Araceli
Overnattede 2 nætter i april 2024
Svar fra Joe Leinacker den 29. apr. 2024
Thank you for sharing your feedback regarding your recent experience at our resort. We sincerely apologize for any inconvenience you encountered during your stay.Regarding the dining options, we regret that our current operational hours did not meet your expectations. We continuously strive to provide a variety of dining options for our guests, and we will certainly take your comments into consideration as we evaluate our offerings.We understand the importance of maintaining a peaceful atmosphere at our adult pool, and we apologize for any disruption caused by the presence of children. We will review our policies and procedures to ensure they are being enforced consistently.Furthermore, it deeply concerns us to hear that some members of our staff did not uphold our standards of hospitality. We pride ourselves on delivering exceptional service, and we will address this matter with our team to ensure that all guests are treated with the respect and professionalism they deserve.Your feedback is invaluable to us as we work to improve our guest experience, and we sincerely appreciate you bringing these issues to our attention. Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and hospitality for which we are known.
10/10 Fremragende
Todd, Vancouver
28. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todd
Overnattede 3 nætter i april 2024
Svar fra Guest Services den 11. maj 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon for another wonderful stay at The Meritage Resort and Spa.
2/10 Forfærdeligt
WAHIDULLA
28. apr. 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter
WAHIDULLA
Overnattede 1 nat i april 2024
Svar fra Joe Leinacker den 29. apr. 2024
Thank you for taking the time to provide feedback about your recent experience at The Meritage Resort and Spa. We are truly sorry to hear that your stay did not meet your expectations and that you rated us with only one star.Your satisfaction is of the utmost importance to us, and we would like to extend our sincerest apologies for any shortcomings you may have encountered during your visit. We are committed to providing exceptional service to all our guests, and we regret that we fell short of delivering that to you.Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
6/10 Okay
Michael
Rejste med partner
7. apr. 2024
Synes godt om: Rengøring, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We chose to pay at property and when we checked in we asked them to change the charge card on file. Which was easy. However on the morning of check out not only did they charge the card I had used to reserve the hotel when originally booked, but they also charged the card we gave them at check in. When we tried to resolve it at the front desk we were told they could not see the double charge and that because we booked through a third party. We explained that we did not “pay” through the third party (Expedia) that we asked them to charge a specific card which they did as well as the card on file with Expedia. I am not happy at all and will never book through a third party again. Now I have to wait to see what happens on my bank’s end as my account is negative AND I have prearranged payments hitting my account making it even more negative. I am very upset and frustrated!!!
Michael
Overnattede 2 nætter i april 2024
Svar fra WAEL GHARIB den 8. apr. 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.
10/10 Fremragende
Nitesh
7. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfortable stay
Nitesh
Overnattede 3 nætter i april 2024
Svar fra WAEL GHARIB den 8. apr. 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.
10/10 Fremragende
Carmen
13. mar. 2024
Carmen
Overnattede 4 nætter i marts 2024
Svar fra Amy den 4. apr. 2024
Thank you, Carmen! We look forward to seeing you again soon!
10/10 Fremragende
Jorge, Miami
3. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything fine
Jorge
Overnattede 3 nætter i december 2023
Svar fra WAEL GHARIB den 4. mar. 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.
8/10 Udmærket
Erika
Rejste med familie, Rejste med familie og småbørn
1. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Erika
Overnattede 2 nætter i februar 2024
Svar fra Joe Leinacker den 29. apr. 2024
Thank you for taking the time to share your experience at our resort. We're delighted to hear that you enjoyed your stay and that you found our property to be very nice.It's wonderful to hear that you appreciated the size of our pool and the spaciousness of your room, especially the added bonus of having a kitchen. We strive to provide our guests with comfortable and convenient accommodations, and we're thrilled that you found the amenities to your liking.We're especially pleased to hear that the bathroom was your favorite part of your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad that our attention to detail in the bathroom contributed to your overall enjoyment of your time with us.We sincerely appreciate your kind words and your decision to stay with us. We look forward to welcoming you back to our property in the future.
8/10 Udmærket
peshli-tza
Rejste med partner
19. feb. 2024
Synes godt om: Rengøring, service og personale
We enoyed our stay as always. I woild prefer mote notice of amenities are down.
peshli-tza
Overnattede 1 nat i februar 2024
Svar fra WAEL GHARIB den 1. mar. 2024
Thank you for choosing to stay at The Grand Reserve! We are happy to know that you enjoyed your stay and look forward to your return.
8/10 Udmærket
Vanessa
19. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Vanessa
Overnattede 2 nætter i februar 2024
Svar fra WAEL GHARIB den 1. mar. 2024
Thank you for choosing to stay at The Meritage! We are happy to know that you enjoyed your stay and look forward to your return.
10/10 Fremragende
Rhonda
Rejste med partner
18. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an overall excellent stay. The check in was easy and helpful. The room was welcoming and very comfortable. We did have one concerning negative experience with the valet who was very hostile and unbelievably rude. We did speak with the concierge regarding that experience. She was very apologetic. But as a significant first encounter , if I were s owner / managet I would definitely pay attention to his behavior and the impact on your guests
Rhonda
Overnattede 1 nat i februar 2024
Svar fra Amy den 21. feb. 2024
Dear Rhonda,Thank you so much for sharing your experience, both the positive and the negative.There is absolutely no excuse for rude behavior by our staff and we are taking swift action to address the issue you've described.Thank you so much again for your review and we hope to welcome you back again soon!
10/10 Fremragende
Moreen
12. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The best hotel in Napa ! The staff is amazing ! Even the house keepers help you ! They give bottles of wine as complimentary and truly impressed with the rooms ! Clean and spacious ! Nearby everything ! 10 min from Napa train ride! Free Netflix and you tube movies ! Super gorgeous rooms and THE BEST PART IS THE STAFF! Evelyn took care of us so well! Free valet parking was amazing ! Only hotel I will ever stay in Napa
Moreen
Svar fra WAEL GHARIB den 1. mar. 2024
Thank you for choosing to stay at The Grand Reserve! We are happy to know that you enjoyed your stay and look forward to your return.
10/10 Fremragende
Daniel
12. feb. 2024
Daniel
Overnattede 2 nætter i februar 2024
Svar fra WAEL GHARIB den 1. mar. 2024
Thank you for choosing to stay at The Grand Reserve! We are happy to know that you enjoyed your stay and look forward to your return.
10/10 Fremragende
GOAR
12. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
GOAR
Overnattede 1 nat i februar 2024
Svar fra Amy den 1. mar. 2024
Thank you! It was our pleasure to welcome you to Grand Reserve at The Meritage!
10/10 Fremragende
Philip
Rejste med partner
29. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First time at the Meritage and wouldn’t go anywhere else next time we’re in Napa. Everything was perfect for us and the staff goes above and beyond to ensure a memorable experience.
Philip
Overnattede 5 nætter i december 2023
Svar fra Amy den 21. feb. 2024
Thank you so much, Philip! We can't wait to welcome you back again soon!
10/10 Fremragende
Calencia
22. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Calencia
Overnattede 1 nat i januar 2024
Svar fra WAEL GHARIB den 1. mar. 2024
Thank you for choosing to stay at The Grand Reserve! We are happy to know that you enjoyed your stay and look forward to your return.
10/10 Fremragende
Christian
15. jan. 2024
Christian
Overnattede 2 nætter i januar 2024
Svar fra WAEL GHARIB den 1. mar. 2024
Thank you for choosing to stay at The Grand Reserve! We are happy to know that you enjoyed your stay and look forward to your return.
10/10 Fremragende
Matthew
Rejste med partner
7. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff in the property were excellent. Excellent service and hospitality. I would highly recommend the resort. Special shoutout to the valets and the staff at the Meritage Spa.
Matthew
Overnattede 5 nætter i december 2023
Svar fra Wael Gharib den 9. jan. 2024
Wow! Thank you for this terrific review and for writing about a few of our amazing associates. We hope your travels bring you back to stay with us in the near future.
10/10 Fremragende
Katy
Rejste med partner
4. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were exceptional, from the check-in when they worked to accommodate our complicated bookings to whenever we had a question or issue arise. You felt like they truly wanted to help you and make your stay as good as possible. Beautiful grounds and excellent food - so impressed!
Katy
Overnattede 1 nat i december 2023
Svar fra Wael Gharib den 9. jan. 2024
We love your feedback and thank you for the great comments about the resort and the staff. We were honored to host you on this trip and hope to see you again in the very near future.
2/10 Forfærdeligt
Vanessa
30. dec. 2023
Vanessa
Overnattede 1 nat i december 2023
Svar fra Wael Gharib den 9. jan. 2024
We're sorry to hear that we did not exceed your expectations and thank you for your feedback. We'll continue to work hard to deliver a better experience for our guests and hope that we may have another opportunity to host you in the future.
4/10 Dårligt
James
23. dec. 2023
James
Overnattede 1 nat i december 2023
Svar fra Wael Gharib den 9. jan. 2024
We're sorry to hear that we did not exceed your expectations and thank you for your feedback. We'll continue to work hard to deliver a better experience for our guests and hope that we may have another opportunity to host you in the future.
10/10 Fremragende
Tere
Rejste med familie
14. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This resort is the best in NAPA! Will come back for sure! All was great and excellent service.
Tere
Overnattede 2 nætter i december 2023
Svar fra Wael Gharib den 27. dec. 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
10/10 Fremragende
Sherill
4. dec. 2023
Sherill
Overnattede 1 nat i december 2023
Svar fra Wael Gharib den 27. dec. 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
8/10 Udmærket
Niyo
Rejste med partner
25. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this.
Otherwise, the location, room, and general service were great.
Niyo
Overnattede 1 nat i november 2023
Svar fra Wael Gharib den 28. nov. 2023
We agree with you that the line for checkin was long, we appreciate your patients while we are in the process of updating our resorts. We should have this project complete by Mid-March and would love to have the opportunity to host you again. At your earliest convenience, please contact me at wael.gharib@meritageresort.com so that I may resolve this to your satisfaction.
6/10 Okay
Payal
24. nov. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Its a good property but lots to improve on staff and dining options
Payal
Overnattede 3 nætter i november 2023
Svar fra Wael Gharib den 28. nov. 2023
We're sorry to hear that we did not exceed your expectations and thank you for your feedback. We'll continue to work hard to deliver a better experience for our guests and hope that we may have another opportunity to host you in the future.
10/10 Fremragende
Shesha Vishnu Sujana
23. nov. 2023
Synes godt om: Rengøring
Shesha Vishnu Sujana
Overnattede 3 nætter i november 2023
Svar fra Wael Gharib den 28. nov. 2023
e're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
2/10 Forfærdeligt
Satnam
14. nov. 2023
Synes ikke om: Service og personale
Front desk customer service is horrible.
They charge $75 for late check out even you late 20 minutes.
Satnam
Overnattede 1 nat i november 2023
Svar fra Wael Gharib den 15. nov. 2023
Thank you for sharing your direct feedback regarding our late checkout fee of 50 per hour. While we may be able to give some leniency on low occupancy days we unfortunately have to be very strict about our 11AM checkout on such high turnover days with 100% occupancy. We regret that our bringing the fee down for your 2pm checkout didn't make up for the negative experience. We will continue to work diligently to make future stays for all of our guests the best experience possible.
10/10 Fremragende
Michael
Rejste med partner, Rejste i en gruppe
13. nov. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Michael
Overnattede 3 nætter i november 2023
Svar fra Wael Gharib den 15. nov. 2023
Your words are music to our ears! Thank you for giving us such a great review and for promising to come back and stay with us again!
8/10 Udmærket
Tia
11. nov. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tia
Overnattede 2 nætter i oktober 2023
Svar fra Wael Gharib den 15. nov. 2023
We thank you for rating us 4 out of 5 stars based on your recent visit with us. We hope to host you once again on your next visit to Napa and will earn 5 out of 5 stars on that stay.
6/10 Okay
Alessia
Rejste med familie
7. okt. 2023
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The hotel is beautiful, clean, and renovated. The staff is disinterested and dismissive. At both check-in and check-out, staff was curt and unhelpful in answering questions. Housekeeping was inconsistent and incomplete. When we shared this feedback at check-out, it was dismissed.
Alessia
Overnattede 2 nætter i oktober 2023
Svar fra heidi Richter den 10. okt. 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I see you have requested to be contacted about your stay, someone from our management team will be reaching out to you very soon about your concerns. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
10/10 Fremragende
Frederick
Rejste med familie
7. okt. 2023
We were greeted with a welcome champagne and the front office person was very courteous.
Room was clean and great. Overall everything was great.
Frederick
Overnattede 2 nætter i september 2023
Svar fra heidi Richter den 10. okt. 2023
We love your feedback and thank you for the great comments about the resort and the staff. We were honored to host you on this trip and hope to see you again in the very near future.
10/10 Fremragende
Antonietta
3. okt. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Antonietta
Overnattede 3 nætter i september 2023
Svar fra heidi Richter den 10. okt. 2023
We love your feedback and thank you for the great comments about the resort and the staff. We were honored to host you on this trip and hope to see you again in the very near future.
10/10 Fremragende
Angela
Rejste i en gruppe
29. sep. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
AMAZING!!
My stay was amazing! Hotel is beautiful and very clean.
Angela
Overnattede 3 nætter i september 2023
Svar fra Heidi Richter den 4. okt. 2023
We love your feedback and thank you for the great comments about the resort and the staff. We were honored to host you on this trip and hope to see you again in the very near future.
10/10 Fremragende
Maarit
17. sep. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great one night stay to attend a concert on premises. Spacious room with balcony. Staff was amazing, warm and welcoming. Only exception was a manager who was rather rude when we asked for a one hour later checkout, which wasn’t granted. Hotel staff seemed a bit overstretched but all were courteous and friendly.
Maarit
Overnattede 1 nat i september 2023
Svar fra Heidi Richter den 20. sep. 2023
We are honored to receive a perfect review in regards to you most recent stay with us. We thank you for the kind words and look forward to your next visit with us.
6/10 Okay
JOSE
6. sep. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Manage your expectations
Even though the hotel was OK in terms of cleanliness and overall qualities of the facilities, I feel it is overpriced. I had a chance to see a friend's room in the non-Grand Reserve portion of the hotel, and the rooms were fairly comparable except for the size of the bathroom. Was a bigger bathroom worth twice as much in terms of the cost? Nope! I would consider staying here again, but the extra money for the Grand Reserve is not worth it.
JOSE
Overnattede 3 nætter i september 2023
Svar fra Wael Gharib den 8. sep. 2023
Thank you for sharing your feedback with us. We take all feedback as a tool to coach our team and continue to work towards our standard of providing outstanding service to all of our guests. I am saddened to see that we did not meet your expectations during your recent stay with us and I would like to take a moment to apologize for your issues regarding your room.Your experience with us does not meet those standards that we hold ourselves to. We are always looking to improve our rooms, as well as grow our staff. With your feedback we can continue towards our goal of outstanding service to all of our guests.Wael GharibDirector of Guest Services
6/10 Okay
Toby
4. sep. 2023
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Property was good. Not super fancy but was fairly nice. The price you pay is too much, so my expectations were high. Only complaint is the people staying in room next to ours had a barking dog and it wouldn’t shut up. I complained to front desk at midnight and they said it would be handled, which it was not. Beware of this
Toby
Overnattede 3 nætter i august 2023
Svar fra Wael Gharib den 4. sep. 2023
Thank you for sharing your feedback with us. We take all feedback as a tool to coach our team and continue to work towards our standard of providing outstanding service to all of our guests. I am saddened to see that we did not meet your expectations during your recent stay with us and I would like to take a moment to apologize for your issues regarding your room.Your experience with us does not meet those standards that we hold ourselves to. We are always looking to improve our rooms, as well as grow our staff. With your feedback we can continue towards our goal of outstanding service to all of our guests. Please reach out directly. Wael GharibDirector of Guest Experience
4/10 Dårligt
aleksey
3. sep. 2023
Not very helpful front desk
It took me more than an hour to get my luggage
With almost a dozen phone calls
aleksey
Overnattede 1 nat i september 2023
Svar fra Wael Gharib den 4. sep. 2023
Thank you for sharing your feedback with us. We take all feedback as a tool to coach our team and continue to work towards our standard of providing outstanding service to all of our guests. I am saddened to see that we did not meet your expectation during your recent stay with us and I would like to take a moment to apologize for the issues you encountered with our front desk team. Your experience with us does not meet those standards that we hold our associates in housekeeping to. With your feedback we can continue to coach our team and work towards our goal of outstanding service to all of our guests. Please do not hesitate to reach out directly. Wael GharibDirector of Guest Experience
6/10 Okay
Verificeret rejsende
31. aug. 2023
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Overpriced
In general a good hotel but the location close to a heavy trafficed road was no good. The traffic was disturbing at the room balcony. The room was well cleaned but the balcony was not. The information from the hotel tells there are 3 restaurants but only one of them was daily open for dinner and it was no good choice. The same restaurant was the only one serving breakfast but it hade a limited menu that didn’t suite us. In addition restaurants closed early. We hade to go downtown Napa to eat and that is not what we expected from a 4,5 star resort.
Verificeret rejsende
Overnattede 4 nætter i august 2023
8/10 Udmærket
Melissa
Rejste med partner
31. aug. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room only had decaf coffee. It was nice room
I did not receive champagne on arrival as advertised
Melissa
Overnattede 1 nat i august 2023
8/10 Udmærket
Sarah
Rejste i en gruppe
28. aug. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sarah
Overnattede 2 nætter i august 2023
Svar fra WAEL GHARIB den 1. sep. 2023
We are so happy you were able to enjoy your time in Napa, however, I notice that you scored the resort lower. In an effort to make every guest's stay with us a memorable one, I would love to know how we could have scored a 10 with you. It was a true pleasure to have you stay with us and we look forward to your next visit.WAEL GHARIB Director of Guest ExperienceGrand Reserve at The Meritage The Meritage Resort and Spa Vino Bello Resortwael.gharib@meritageresort.com
10/10 Fremragende
Kory
Rejste med partner
23. aug. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
Kory
Overnattede 3 nætter i august 2023
Svar fra WAEL GHARIB den 1. sep. 2023
We are so happy you were able to enjoy your time in Napa Valley!It was a true pleasure to have you stay with us and we look forward to your next visit. WAEL GHARIB Director of Guest ExperienceGrand Reserve at The Meritage The Meritage Resort and Spa Vino Bello Resortwael.gharib@meritageresort.com
8/10 Udmærket
natalie
Rejste med familie
21. aug. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There’s no place to admire the sunset.
natalie
Overnattede 1 nat i august 2023
Svar fra WAEL GHARIB den 1. sep. 2023
We are so happy you were able to enjoy your time in the Napa Valley, however, I notice that you the property lower. In an effort to make every guest's stay with us a memorable one, I would love to know how we could have scored a 5 with you. It was a true pleasure to have you stay with us and we look forward to your next visit. WAEL GHARIB Director of Guest ExperienceGrand Reserve at The Meritage The Meritage Resort and Spa Vino Bello Resortwael.gharib@meritageresort.com
4/10 Dårligt
Kevin
Rejste med partner
19. aug. 2023
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
Kevin
Overnattede 2 nætter i august 2023
Svar fra WAEL GHARIB den 1. sep. 2023
Thank you for sharing your feedback with us. We take all feedback as a tool to coach our team and continue to work towards our standard of providing outstanding service to all of our guests. I am saddened to see that we did not meet your expectations during your recent stay with us and I would like to take a moment to apologize for your issues regarding your room.Your experience with us does not meet those standards that we hold ourselves to. We are always looking to improve our rooms, as well as grow our staff. With your feedback we can continue towards our goal of outstanding service to all of our guests. I am available at the below email.WAEL GHARIB Director of Guest ExperienceGrand Reserve at The Meritage The Meritage Resort and Spa Vino Bello Resortwael.gharib@meritageresort.com
2/10 Forfærdeligt
Cheryl
15. aug. 2023
Cheryl
Overnattede 2 nætter i august 2023
Svar fra Heidi Richter den 16. aug. 2023
Thank you for taking the time to share your feedback. I apologize your room did not meet your expectations. We appreciate you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We would love to speak with you to make things right. We would love to speak with you to make things right. If you would like to discuss your stay more with management, please e-mail frontofficemanagement@meritageresort.com. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
8/10 Udmærket
Pooja
Rejste med familie
14. aug. 2023
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful location.
Pooja
Overnattede 1 nat i august 2023
Svar fra Heidi Richter den 16. aug. 2023
Thank you for taking time out of your day to share your experience and we're delighted to hear that it was a great one. We hope to see you and your family again on your next visit to Napa
10/10 Fremragende
ranjini, hayward
Rejste med partner
23. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful room with plenty of space. Excellent service with a glass of wine on arrival and a bottle waiting in the room. Enjoyed my stay wish it was longer.
ranjini
Overnattede 1 nat i juli 2023
Svar fra Heidi Richter den 16. aug. 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
10/10 Fremragende
Kelly
Rejste med familie, Rejste i en gruppe
20. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property! Comfortable rooms and lots of things to do.
Kelly
Overnattede 3 nætter i juli 2023
Svar fra Heidi Richter den 16. aug. 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
10/10 Fremragende
Carlos
19. jul. 2023
If I had to say anything negative it would be that the customer service at the pool could have been better. Not sure if it was due to understaffing or just lack of customer service but it definitely could improve.
Carlos
Overnattede 2 nætter i juli 2023
Svar fra Heidi Richter den 16. aug. 2023
We're thrilled to hear you had a great stay and thank you for giving us the highest rating possible. We will be looking forward to your next visit to Napa, so that we may host you once again.
4/10 Dårligt
Jacqueline
Rejste i en gruppe
17. jul. 2023
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Jacqueline
Overnattede 2 nætter i juli 2023
Svar fra Heidi Richter den 19. jul. 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I see you have requested to be contacted about your stay, someone from our management team will be reaching out to you very soon about your concerns. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.