Hoteller nær Municipal Garden and Arts Center

"The property was great for this price range, I will definitely come back. It was clean, staff was nice, breakfast was good. The walls are thin, so you will hear your neighbors."

"Very helpful front desk personnel. Rooms were clean."

"The pool was very warm so not very enjoyable. Breakfast was good...had a wide variety. "

"Perfect place to stay"

"Possibly new management. Pool was not open - half full of green water. Very old"

"An older, dated property. The refrigerator did not work. What amenities? Breakfast just ok, no bagels. What was most irritating was dynamic pricing. $206 for a room that normally would be $78. Capitalism working at it’s finest."

"Very filthy hotel . Piss stained old mattresses and uncomfortable. Linens were all stained. Pillows old, stained and uncomfortable. Broken light fixtures, filthy refridgerator, filthy floors, trim missing on floor. Shameful for such a well known company."

"The elevator did not work. All ice machines were broken, no ice was available. The building was run down and NOT in the condition shown online. Even the fountain in front was dry and shut down. Due to a name change, my Expedia reservation could not be found. I had to spend almost an hour trying to get Expedia to communicate with the hotel and find my booking (even though the confirmation had both the old and new hotel name.) Ultimately, did not enjoy this stay!"

"This property is a gem for sure. The suite was a good size with separate living, bathroom and bedroom areas. Very nice stay and comfortable bed! There is no on site staff, they text you the room code. That was nice too."

"The hotel is like brand new and very classy. Great staff, beautiful and clean rooms. Pool area super cool with towels. They treated me very well on my birthday. This is a trendy top hotel and can’t wait to get back. "

"Nice, spacious room with good amenities. Check in is by texted code as the hotel consists of a few rooms on the 3rd floor of Pioneer Condos, so there were no interactions with staff and no daily housekeeping, which was absolutely not a problem for our short stay. Location in downtown is very quiet, but there is a restaurant in the building, a brewery in the building, and an excellent coffee shop (Nashwell) across the street. Parking was easy as was getting around Lubbock. "

"great location and excellent facility"

"Clean and consistent!"

"Everything was clean and they have great customer service. "

"Breakfast was great! And the staff was very friendly and helpful. The only thing I'd improve is that there was no way to lock the bathroom from inside. "

"Very clean , friendly and helpful staff, very good breakfast"

"The overall stay was great. No complaints w the room or amenities. The general manager however was very rude at check in. I asked if the deposit was refundable she rudely said yes it would be refunded within 48 business hours. It has been 10 business days of 05/23/26 && I still have not received my $100 deposit that she guaranteed would be refunded. I have stayed at this location several times in the past and I have never spoken with her for any reason because I’ve never had issues or...

"Loved the staff and the suite was great. The only issue is that this property needs major renovation. I believe they are already preparing for that according to the staff we spoke to. Otherwise, it was great!"