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Anmeldelser af Royal Plaza Montreux

5 out of 5
Royal Plaza Montreux
Avenue Claude Nobs 7, Montreux, VD

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 387 af i alt 805 anmeldelser" "
Bedømmelse på 8 − Udmærket. 240 af i alt 805 anmeldelser" "
Bedømmelse på 6 − Okay. 102 af i alt 805 anmeldelser" "
Bedømmelse på 4 − Dårligt. 52 af i alt 805 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 805 anmeldelser" "

8,8/10

Rengøring

8,4/10

Service og personale

8,4/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Bo

Overnattede 1 nat i december 2022
Svar fra L'Equipe de Direction den 6. dec. 2022
Cher Bo, Nous sommes navrés que vous n'ayez pas apprécié votre séjour. Avec nos salutations les plus sincères,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk udsigt og beliggende ved søen
Overnattede 2 nætter i september 2022
Svar fra The Management Team den 19. sep. 2022
Thank you very much for your review !

10/10 Fremragende

Peter M. H.

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot udsigt
Skønt hotel i 1. række til søen. Hurtig check-ind ved ankomst, store værelser og flotte drinks :-) Kort gåtur ind til centrum langs søen.
Overnattede 1 nat i august 2022
Svar fra The Management Team den 8. aug. 2022
Dear Peter, Thank you very much for your review. We are very happy to read that everything went well during your stay. Kind regards,

10/10 Fremragende

Hannah

Overnattede 1 nat i juli 2021
Svar fra The Management Team den 17. sep. 2021
Thank you very much !

8/10 Udmærket

Martin

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i september 2020
Svar fra The Management Team den 24. nov. 2020
Thank you very much for your feedback !

10/10 Fremragende

Steffen, Værløse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful but expensive
Wonderful but expensive hotel. We had a large room with a large balcony providing perfect view of the lake. Excellent service but (of course since it is in Switzerland) quite expensive.

8/10 Udmærket

Camilla, Århus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flotte omgivelser, dejligt værelse
Bookede værelse med søudsigt, hvilket indfriede vore forventninger. Dejligt værelse med minibar, balkon, toiletartikler og gode senge. God service hele vejen. Lækker gårdhave med gode drinks. Benyttede ikke restauranten, men fik morgenmad (kostede ekstra). Savnede måske et lidt større udvalg, fx i æg og pålæg. Derudover kunne ønskes udendørs spafaciliteter som fx en pool. Indendørs faciliteter i top Lydmæssigt var der støjende havearbejde på nabohotellet en hel dag, hvilket var ret irriterende Alt i alt er 5 stjerner nok lige i overkanten - 4 er mere rimeligt.

8/10 Udmærket

David

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hôtel assez vieux et désuet, mais superbe vue sur le lac Leman et les montagnes. Nous avions l’option balcon avec vue sur le lac et nous avons adoré. Décoration datant des années 1980 au maximum. Possibilité de marcher tout le tour du lac. Bien situe
Overnattede 1 nat i maj 2024
Svar fra L'Equipe de Direction den 16. maj 2024
Cher David, Nous vous remercions d'avoir pris le temps d'évaluer notre hôtel. Nous ne sommes effectivement pas rénovés mais sommes ravis de lire que vous avez tout de même apprécié votre séjour chez nous. Avec nos salutations les plus sincères,

10/10 Fremragende

Shilpa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful! View and facilities. friendly staff
Overnattede 1 nat i maj 2024
Svar fra The Management Team den 14. maj 2024
Thank you very much for your kind review. Best regards,

10/10 Fremragende

Mike

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Situated right on the lakeside.
Overnattede 3 nætter i maj 2024
Svar fra The Management Team den 7. maj 2024
Thank you very much for your positive review. Best regards,

10/10 Fremragende

Ambica

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lovely hotel in a spectacular location. The staff is very friendly and the hotel amenities top class.
Overnattede 1 nat i maj 2024
Svar fra The Management Team den 6. maj 2024
Dear Ambica, Thank you very much for your nice feedback about our hotel and staff. With our best regards,

10/10 Fremragende

Keith

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely three night stay. Hotel is old school but in a positive way. All the staff are very attentive and helpful. The public areas are immaculately maintained and our room was spotless. The hotel has direct access onto the lakeside promenade. It's a fifteen minute walk into the town centre and about 1 hour walk to Chateau Chllon.
Overnattede 3 nætter i april 2024
Svar fra The Management Team den 30. apr. 2024
Dear Keith, Thank you so much for having taken the time to review our property. We are very happy to read that you enjoyed your stay very much. With our kindest regards,

10/10 Fremragende

Malva

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful views across the lake. Friendly staff, well appointed room. The build site next door was a little noisy, but nothing that spoiled our stay.
Overnattede 3 nætter i april 2024
Svar fra The Management Team den 30. apr. 2024
Dear Malva, Thank you so much for your nice review. We sincerely hope to welcome you back very soon. Kind regards,

10/10 Fremragende

Lauren

Overnattede 1 nat i marts 2024
Svar fra The Management Team den 30. apr. 2024
Thank you very much for your review. Best regards,

10/10 Fremragende

Rachel

Excellent
Overnattede 1 nat i marts 2024
Svar fra The Management Team den 28. mar. 2024
Thank you very much for your positive review !

10/10 Fremragende

simon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location.
Overnattede 2 nætter i marts 2024
Svar fra The Management Team den 25. mar. 2024
Thank you very much Simon for your positive review. Kind regards,

4/10 Dårligt

Oliver

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Management Team den 19. mar. 2024
Thank you for your review. We are very sorry to read that our hotel was not up to your expectations. Best regards,

10/10 Fremragende

Jeancharles

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Ok tout est bien, a part 1 ou w amel Ioration
Overnattede 2 nætter i marts 2024
Svar fra L'Equipe de Direction den 11. mar. 2024
Merci beaucoup pour votre évaluation positive ! Au plaisir de vous accueillir à nouveau,

10/10 Fremragende

Rochdi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Personnel au top j’ai aimé le spa et surtout très bien citée sur montreux
Overnattede 2 nætter i februar 2024
Svar fra L'Equipe de Direction den 26. feb. 2024
Cher Rochdi, Un tout grand merci pour votre commentaire sympathique et positif envers notre établissement et nos équipes. Avec nos salutations les plus sincères,

8/10 Udmærket

Erwin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Likes: Room had nice views of Lake Geneva and mountains; Breakfast was very good with a lot of variety. Hotel was close to Bus Stop (but far from train station and main part of town). Needs Improvement: In one room the thermostat did not work properly and was very hot. The other rooms fan was very loud – got a headache from constant noise and needed a Motrin.
Overnattede 2 nætter i januar 2024
Svar fra The Management Team den 26. feb. 2024
Dear Erwin, Thank you for sharing your experience with us. We're glad you enjoyed the views and breakfast. Your compliments will be passed on to our team. We've noted the issues with the thermostat and fan noise; our maintenance team has been informed and will address these concerns promptly. For any immediate discomforts, please don't hesitate to reach out to our reception for assistance. We hope to welcome you back in the future for an even more comfortable stay. Best regards,

10/10 Fremragende

Kevin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra L'Equipe de Direction den 19. feb. 2024
Merci beaucoup pour votre avis positif ! Cordialement,

10/10 Fremragende

Stephane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra The Management Team den 12. feb. 2024
Thank you very much for your positive review ! Best regards,

8/10 Udmærket

Philipp

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra The Management Team den 12. feb. 2024
Thank you very much for your positive review ! Best regards,

10/10 Fremragende

Damaris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Traumhafte Aussicht
Die Sicht auf den See von den Restaurants und Zimmern aus ist fantastisch. Das Personal ist freundlich, das Frühstück sehr gut. Einzig das Wellness ist etwas in die Jahre gekommen und im Verhältnis zur Hotelgrösse klein. Die Preis-Leistung stimmt aber.
Overnattede 2 nætter i februar 2024
Svar fra The Management Team den 5. feb. 2024
Dear Damaris, Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the view and our friendly staff, along with the breakfast offerings. Your feedback about the wellness area has been noted, and we're looking into updates to enhance our guest experience. We'll be sure to pass on your kind words to our team, and we hope to welcome you back in the future. Best regards,

10/10 Fremragende

Valariia

Overnattede 1 nat i januar 2024
Svar fra The Management Team den 29. jan. 2024
Thank you very much for your positive review ! Best regards,

8/10 Udmærket

Yan

Overnattede 1 nat i januar 2024
Svar fra The Management Team den 22. jan. 2024
Thank you very much for your positive review !

10/10 Fremragende

Sebastiano

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Toppppppp
Overnattede 3 nætter i januar 2024
Svar fra The Management Team den 15. jan. 2024
Dear Sebastiano, Thank you very much for your positive review ! Best regards,

10/10 Fremragende

Tomas, Cairo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well appointed rooms with wonderful view over the lake.
Overnattede 1 nat i januar 2024
Svar fra The Management Team den 9. jan. 2024
Dear Tomas, Thank you for your feedback! We're thrilled to hear you enjoyed the room and the view. We'll definitely share your compliments with our team. Looking forward to welcoming you back in the future!

8/10 Udmærket

Nastasia

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra The Management Team den 9. jan. 2024
Thank you very much for your review. Best regards,

10/10 Fremragende

bobae

Overnattede 1 nat i december 2023
Svar fra The Management Team den 9. jan. 2024
Thank you very much for your positive review !

10/10 Fremragende

Howard

Overnattede 6 nætter i december 2023
Svar fra The Management Team den 22. jan. 2024
Thank you very much for your positive review !

4/10 Dårligt

Isabelle

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Déception assurée
Déception gigantesque. Chambres du côté rue sont extrêmement bruyantes, insonorisation inexistante hôtel un peu vieillissant Personnel de réception très professionnel
Overnattede 1 nat i december 2023
Svar fra L'Equipe de Direction den 9. jan. 2024
Chère Isabelle, Nous sommes désolés d'apprendre que vous étiez déçue de votre séjour et que celui-ci a été perturbé par le bruit. N'hésitez pas à signaler ce genre de désagrément à la réception lors de votre prochain séjour, afin que nous puissions vous apporter une solution en temps réel. Nous sommes toutefois ravis que le professionnalisme de notre personnel de réception ait été à la hauteur de vos attentes et nous ne manquerons pas de leur transmettre vos compliments. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience améliorée. Cordialement,

4/10 Dårligt

GUADALUPE

Overnattede 2 nætter i december 2023
Svar fra The Management Team den 9. jan. 2024
Dear Guadalupe, We are sorry to understand that your stay was not up to your expectations. Best regards,

10/10 Fremragende

Fadi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra The Management Team den 9. jan. 2024
Thank you very much for your positive review !

8/10 Udmærket

Fiona Jane Louise

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property it self , has the most fabulous rooms and views, in a fantastic location, but the staff were a bit hit and miss
Overnattede 2 nætter i december 2023
Svar fra The Management Team den 9. jan. 2024
Dear Fiona Jane, Thank you for your feedback. We're thrilled you enjoyed our rooms, views, and location. Your comments about the staff have been noted, and we'll work on ensuring a more consistent service. We hope to welcome you back in the future for an even better experience. Best regards,

10/10 Fremragende

Cheyu

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
風景好、空間大
Overnattede 2 nætter i december 2023
Svar fra The Management Team den 9. jan. 2024
Dear Cheyu, Thank you so much for your positive review ! Best regards,

8/10 Udmærket

Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great view
The view from the hotel if you are blessed to have a lake view room is amazing. The hotel does appear a little tired in places. The bed was firm for a side sleeper. The staff were very helpful and friendly. Not all amenities were open at the time of our stay. The bar was expensive. While the hotel is at the other end of the lake promenade from the centre, it is a nice walk and not too far.
Overnattede 1 nat i december 2023
Svar fra The Management Team den 19. dec. 2023
Dear Caroline,Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the view and found our staff helpful and friendly – I'll be sure to pass on your kind words to the team. We've noted your comments about the hotel's condition and the amenities; rest assured, we're working on improvements and updates. We hope to welcome you back for another stay in the future!

10/10 Fremragende

Kath

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra The Management Team den 18. dec. 2023
Thank you very much for your positive review !

10/10 Fremragende

Giovanni

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra The Management Team den 18. dec. 2023
Thank you very much for your positive review ! Best regards,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra The Management Team den 15. dec. 2023
Thank you very much for your positive review. Best regards,

10/10 Fremragende

Julien

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra L'Equipe de Direction den 14. dec. 2023
Merci beaucoup pour votre avis positif. Avec nos salutations les plus sincères,

10/10 Fremragende

Minho

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra The Management Team den 14. dec. 2023
Thank you very much for your positive review ! Best regards,

2/10 Forfærdeligt

Cecilia

Overnattede 1 nat i december 2023
Svar fra The Management Team den 14. dec. 2023
Dear Cecilia, We are very sorry to receive such a review as you didn't stay in our property. You booked a non-refundable rate for 1 night. Even in case of emergency, we cannot cancel this kind of booking free of charge. As we said, you should check directly with your insurance as they should take this stay in charge. We are very sorry for your accident. Best regards,

10/10 Fremragende

Adrian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra The Management Team den 12. dec. 2023
Thank you very much for your positive review !

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra The Management Team den 12. dec. 2023
Thank you very much for your positive review !

8/10 Udmærket

Samuel

Overnattede 1 nat i december 2023
Svar fra The Management Team den 12. dec. 2023
Thank you very much for your positive review !

8/10 Udmærket

Catherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Would Stay Here Again
Although the Royal Plaza Montreux is a little dated we thoroughly enjoyed our stayed. The service was fantastic, room was very comfortable and location perfect!
Overnattede 2 nætter i november 2023
Svar fra The Management Team den 12. dec. 2023
Dear Catherine, Thank you for sharing your experience at the Royal Plaza Montreux. We're delighted to hear that you enjoyed your stay overall. Your kind words about our service, comfort, and location are much appreciated, and we'll be sure to pass on your compliments to our staff. We hope to welcome you back in the future for another pleasant visit!

10/10 Fremragende

Kenneth

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra The Management Team den 23. nov. 2023
Thank you very much for your kind review !

4/10 Dårligt

Lara, Kensington London

Rejste med familie
Synes ikke om: Service og personale
We are travelling with a service dog. On their website it clearly states that service animals are welcome at no cost. When we checked in one of the ladies in reception was telling the man who was checking me in that I need to pay. When I questioned her she said that you are in Switzerland and the service animals ID is issued in the UK. I said so if someone is disabled in the UK does that mean that they are not in Switzerland? She was incredibly rude. After checking with her manager of course she didn’t charge us. The check in process took around 30 minutes because of this. I also spend my birthday there where I was promised something special for my birthday. Unfortunately that didn’t happen. The whole experience was very disappointing. I’ve stayed at this hotel several times before but this is the first time I felt the need to write a review. When I asked for the manager when I checked out I was told by another lady that there was no manager on site. This was not true the manager was on a break however she lead me to believe that no manager was working on Sunday. I was very disappointed with the whole experience. The staff need training on how to be polite to people and stop mentioning the obvious that we are in Switzerland!!!
Overnattede 2 nætter i november 2023
Svar fra The Management Team den 20. nov. 2023
Dear Lara, Thank you very much for your comment. We are sorry to read that you were disappointed of your stay with us. On the contrary it is written on our website and on Expedia that we welcome pets but the charge remains in supplement, even if it is a service dog. My colleague only wanted to tell you that we do not know the specific rules in the UK but here in Switzerland, the charge remains for all the pets. For your next stay, be sure to book a room mentioning that you are coming with a dog and explain in advance the situation. I confirm that a in-room welcome was placed in your room especially for your birthday, with sme chocolate and macarons, it is very unfortunate that you didn't see it. We sincerely hope that you were able to enjoy Montreux despite the deception. Best regards,

10/10 Fremragende

Dorothée

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
excellent séjour
très bon accueil, personnel souriant, accueillant , vue sur lac magnifique, literie de qualité, nous y retournerons avec grand plaisir
Overnattede 1 nat i november 2023
Svar fra L'Equipe de Direction den 16. nov. 2023
Chère Dorothée, Nous vous remercions sincèrement pour votre commentaire positif qui nous fait chaud au cœur. Au plaisir de vous accueillir prochainement,