Reception
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Anmeldelser af Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 432 af i alt 923 anmeldelser" "
Bedømmelse på 8 − Udmærket. 308 af i alt 923 anmeldelser" "
Bedømmelse på 6 − Okay. 106 af i alt 923 anmeldelser" "
Bedømmelse på 4 − Dårligt. 39 af i alt 923 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 38 af i alt 923 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Henning

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra GM den 15. aug. 2023
Thank you for staying with us.

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient for us.
Overnattede 1 nat i maj 2024

8/10 Udmærket

William G

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
Overnattede 1 nat i maj 2024
Svar fra G. den 4. maj 2024
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 Dårligt

Deborah

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Overnattede 2 nætter i april 2024
Svar fra GM den 28. apr. 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 Fremragende

Linda

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was in a convenient location to my meeting.
Overnattede 1 nat i april 2024
Svar fra GM den 28. apr. 2024
Thank you for completing the survey and staying with us.

6/10 Okay

Brandy

Rejste i en gruppe
Synes ikke om: Service og personale
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Overnattede 1 nat i april 2024
Svar fra GM den 28. apr. 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 Fremragende

Abdelaziz

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Its quite and nice but the only bad thing is the say 50 bucks deposit
Overnattede 1 nat i april 2024
Svar fra GM den 28. apr. 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 Udmærket

john

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Once we got the TV figured out everything else was fine
Overnattede 1 nat i april 2024
Svar fra GM den 28. apr. 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 Okay

Deb

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The place was quiet. They are doing construction work around there so should be nice when they are done.
Overnattede 1 nat i april 2024
Svar fra GM den 20. apr. 2024
We appreciate your feedback and thank you for staying with us.

4/10 Dårligt

Laura

Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Overnattede 1 nat i april 2024
Svar fra GM den 20. apr. 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 Okay

Michael

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra GM den 28. apr. 2024
Thank you for sharing your experience.

2/10 Forfærdeligt

Sandy

Overnattede 1 nat i april 2024
Svar fra GM den 10. maj 2024
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 Fremragende

Abby, Wisconsin Rapids

Overnattede 1 nat i marts 2024
Svar fra GM den 20. apr. 2024
Thank you for sharing your feedback.

10/10 Fremragende

Erica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Overnattede 1 nat i april 2024
Svar fra GM den 20. apr. 2024
Thank you for staying with us.

10/10 Fremragende

Erica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Overnattede 1 nat i april 2024
Svar fra GM den 20. apr. 2024
Thank you for staying with us

10/10 Fremragende

Lori

Overnattede 1 nat i april 2024
Svar fra GM den 28. apr. 2024
Thank you for completing survey.

6/10 Okay

Alexa

Rejste med familie, Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Overnattede 1 nat i marts 2024
Svar fra GM den 7. apr. 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 Okay

Gina

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Overnattede 3 nætter i marts 2024
Svar fra GM den 25. mar. 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 Dårligt

HAYWARD

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Overnattede 1 nat i marts 2024
Svar fra GM den 31. mar. 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 Dårligt

Keith, Mesa

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was dirty.. hair in the shower ..will not stay here again
Overnattede 1 nat i marts 2024
Svar fra GM den 24. mar. 2024
We apologize for any inconvenience thank you for staying with us.

10/10 Fremragende

Wesley

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Great staff. Could us a little better cleaning. Breakfast was good.
Overnattede 1 nat i marts 2024
Svar fra GM den 23. mar. 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 Udmærket

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a very comfortable stay
Overnattede 1 nat i marts 2024
Svar fra GM den 23. mar. 2024
Thank you for sharing your feedback.

8/10 Udmærket

Patricia

Rejste med familie
Nothing fancy but was clean and good one night stay while in QC.
Overnattede 1 nat i marts 2024
Svar fra GM den 21. mar. 2024
Thank you for sharing feedback.

4/10 Dårligt

Kim

Synes ikke om: Rengøring, service og personale
Overnattede 3 nætter i marts 2024
Svar fra GM den 21. mar. 2024
Thank you for sharing your feedback.

2/10 Forfærdeligt

Kimberly, Walclott

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Overnattede 1 nat i marts 2024
Svar fra GM den 21. mar. 2024
We apologize for any inconvenience.

4/10 Dårligt

Kim

Rejste med familie
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Overnattede 1 nat i marts 2024
Svar fra GM den 15. mar. 2024
We apologize for any inconvenience

2/10 Forfærdeligt

Amir

Overnattede 1 nat i februar 2024
Svar fra GM den 21. mar. 2024
Thank you for sharing your feedback.

10/10 Fremragende

Kim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean comfortable stay
Overnattede 1 nat i februar 2024
Svar fra GM den 5. mar. 2024
Thank you for sharing your experience.

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very helpful and nice. They took time to answer my questions and have great customer serice skills.
Overnattede 1 nat i februar 2024
Svar fra GM den 23. feb. 2024
I’m glad that your questions were answered. We appreciate your feedback and thank you for staying with us.

10/10 Fremragende

Harry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great, clean room. Excellent breakfast. Reasonably priced.
Overnattede 4 nætter i februar 2024
Svar fra GM den 23. feb. 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 Fremragende

ERDEM, Miami

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
conveniently close to the airport
Overnattede 1 nat i januar 2024
Svar fra GM den 23. feb. 2024
Thank you for completing survey and staying with us.

10/10 Fremragende

Julie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Overnattede 1 nat i februar 2024
Svar fra GM den 19. feb. 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Does Not Meet Expectations
No Internet and They spend more time on the phone than taking care of what need to be done. For the 4 days that I was there the front entrance door was not working
Overnattede 3 nætter i februar 2024
Svar fra GM den 19. feb. 2024
We apologize that you couldn’t connect to the internet. Our front desk couldn’t have done much with your equipment (laptop) when security settings are applied. Our staff did verified with Wi-Fi management services and they requested that you unlock your settings to be able to connect with the internet. We also made sure that with WiFi management services company and verified that all equipment for guest network was up and running without any faults and everything was online.

10/10 Fremragende

ed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Overnattede 2 nætter i februar 2024
Svar fra GM den 19. feb. 2024
We’re glad that my staff took care of you during your stay.

8/10 Udmærket

Teresa

Rejste med familie
Over all was a decent stay the first room they put us in was dirty but they switched us rooms right away . Kids went swimming it was decent .
Overnattede 2 nætter i februar 2024
Svar fra GM den 19. feb. 2024
We apologize for any inconvenience this caused you. There could have been miscommunication between house keeping and front desk on update of clean rooms. We’re glad that we were able to assist you immediately.

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra GM den 15. feb. 2024
We appreciate your feedback and thank you for staying with us.

6/10 Okay

Laurie

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Overnattede 1 nat i februar 2024
Svar fra GM den 15. feb. 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 Udmærket

Carol

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Overnattede 1 nat i februar 2024
Svar fra GM den 15. feb. 2024
Thank you for sharing your thoughts.

10/10 Fremragende

Carol

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra GM den 15. feb. 2024
Thank you for completing this survey.

10/10 Fremragende

Ronald

Synes godt om: Rengøring, service og personale
Very clean room
Overnattede 4 nætter i januar 2024
Svar fra GM den 15. feb. 2024
Thank you for sharing your experience and staying with us.

2/10 Forfærdeligt

James

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Overnattede 1 nat i januar 2024
Svar fra GM den 3. feb. 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 Udmærket

Nicole

Rejste med familie og småbørn
Synes godt om: Rengøring
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Overnattede 2 nætter i januar 2024
Svar fra GM den 22. jan. 2024
Thank you for your feedback.

2/10 Forfærdeligt

Douglas

Overnattede 1 nat i januar 2024
Svar fra GM den 15. feb. 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 Okay

Janell

Forretningsrejsende
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Overnattede 1 nat i januar 2024
Svar fra GM den 15. feb. 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 Okay

Diane

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Overnattede 2 nætter i januar 2024
Svar fra GM den 15. feb. 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 Udmærket

Andrea

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Overnattede 2 nætter i januar 2024
Svar fra GM den 15. feb. 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 Udmærket

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra GM den 4. jan. 2024
Thank you for completing survey

6/10 Okay

henry

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pool was dirty water was cloudy Room was dirty
Overnattede 1 nat i december 2023
Svar fra GM den 4. jan. 2024
Thank you for staying

6/10 Okay

Jacob

Overnattede 2 nætter i december 2023
Svar fra GM den 4. jan. 2024
Thank you for staying

10/10 Fremragende

Todd

Synes godt om: Rengøring, service og personale, faciliteter
Rooms were clean. Dated, but clean.
Overnattede 1 nat i december 2023
Svar fra GM den 4. jan. 2024
Thank you for completing survey