Good Evening, thank you for your review.We have some corner unit facing the street and sometimes especially like the time you were here there was the boat show, the street became very busy and noisy.You can control the AC unit with 2 thermostats located in the living room and bed room, I see your temperature was set to 18C which it is cold but you can regulate by yourself.Thank you

The client never showed up .Requested refund ..Reservation was no refundable.

Thank you

Thank you very much NylaBest

Thank you

Good MorningWe deeply clean all our apartments at every check out. The bath mat is under the sink, maybe you didn’t notice.The glass unfortunately seems not clean from the outside due to heavy rain that usually affect South Florida during SummerBest

Thank you Gabriela BestRoberto, Manager

Thank you RacquelWe will improve our services for our Guests.We also have a free parking inside our property you could have use it.Best

Thank you Michael,you are always welcome to come back anytime Best

Dear Guest, thank you for your review,The apartment in which you stayed is exactly published on Expedia web site, it is with angular sofa and Zebra Art, please take a look carefully before book an apartment.Our apartment are sanitized with bleach and detergent to assure the maximum hygiene at every check out, maybe you are referring that scent.All our kitchen have a full set for 4 guests and arena perfect condition.We have a regular certified form State of Florida pest control that provide protection against bugs.Unfortunately as you can see awe have excellent reviews in our history, but of course if you are not satisfied with our property we are not going to miss you.Best

Thank you KennethBest

Thank you very much MicahBest Roberto, Manager

Good Morning thank you for your review.Best

Thank you very much LaShawnaBest

Gracias CarinaSaludos

Thank you very much DestinyBestRoberto, Manager

Thank you very much Nicholas.Best

Thank you Jeanineyou are welcome back anytime Best

Thank you Christop for nice review, answering your comments.We provide basic items to cook such a pan, pot, plates fork and knives, tea spoon.The water is very hot, on the tap is clearly indicated where you need to position the handle to get the hot water. Thank you again.Best

Tnank yoy Best

Good Afternoon, thank you for your review, sorry but I don't understand well your english. Trying to interpret what you are saying, we are located in the heart of South Beach, especially in the week end there are many people walking and sometimes loud. Of course we are surrounded by threes and palms inside our beautiful garden area.Thank you Best Roberto, Manager

Thank you

Dear Guest, Cable tv is working perfectly fine When I knock your door because at 12 noon you were still in the apartment and the check out is 11 am, I noticed a mess everywhere, chips and food on the floor. So don’t talk about our cleaning please, and you are not welcome back here.Best Roberto, Manager

Thank you Best

Thank you KimberlyBest

Thank you very muchBest

Good Afternoon Thank you for your review and sorry it was not you expectation.Our apartments are cleaned and sanitized with bleach to ensure the maximum clean for our guests. If any issue with the shower you can ask us we are always available.Our check in system is clearly displayed in our webpage, we send the access codes to all our Guest, kindly read our policy.Also you checked out without paying the parking fee that you have used, please send the payment. Thank you

We have basic and more than sufficiente tools in the kitchen, to cook. We have a water heater that start when you turn on the water, simply needs to let the water run couple of minutes, asking us is always the best solution.Best

Thank you TamikaBest

Thank you Marianne

Thank you WiktoriaBest

Dear Dieter, thank yin for your review.I am not quite sure what you do mean we change the name, this si our name since 2014.The bed and sofa are new and in excellent condition then. The apartment come with a wardrobe, also I ma not quite sure wha you do mean with a coat rack.Thank you

Thank you

Thank you very much Patrice Best

Thank you RobertBest

Thanks

Grazie e saluti

Thank you CristianBest

Thank you Noemi.Best

Hello thank you for your review.Our apartments are in the Arte Deco District, meaning these are historic buildings in the City of Miami Beach .However inside all our apartments are completely renewed with full kitchen, bedroom, bathroom and all the amenities. We have excellent reviews and dedicated customer service, in fact you forgot to mention that we gave you a free late check out until 6 pm.My very Best

Good Morning,thank you for your review.The unit number 9 in which you stay is exactly published on Expedia Web Page, kindly read what you book.Our beds are futons, so the boxspring site on the floor, it is the way our furniture are.We are in South Beach, Ocean drive and Lincoln Road are 10 minutes walking distance.During you stay it was un unexpected cold, I see that you put the AC on hot fun, that was probably the smell you were feeling, in Florida we never use heater, when that happen the AC unit may blow a different smell.For the parking you called me asking if you could park inside and I reply of course and a fee of 10 per day would have been charged.But you have preferred to park on our street spot for free, maybe the fee it was not in your budget.Thank you Best

Thank you for your review It looks like you stayed in another property which is not us.We have excellent reviews on our apartments.We do not have any bugs, and we do have instead a regular pest control. We also have two high speed internet connection. You called me once and I answer your request.Maybe next time you should leave the apartment in a better condition, upon your check out we discover a mess and trash everywhere.Have a nice dayRobert, manager