Hoteller nær Marine Corps Air Station New River

"Stayed at this hotel numerous of times and every time that I've been there everything has been OK"

"Ant infestation"

"Beautiful hotel! Staff was so nice, bar was great and the room was excellent. "

"The room was dirty. The pull out couch was convenient however when the cushions were pulled off there was dirt/crumbs as well as 3 small plastic bags that had a small amount of white crystal like powder in them. The blanket/cover was dirty. When I brought to the attention of the man at the counter he didn’t seem to care. And brushed it off. I had children with me. I asked for a partial refund and a different room but comparable room i was told there were no more rooms to accommodate me. I am...

"I was met by a friendly staff member, who was very helpful. The room I was given was dirty. The staff member quickly changed my room to a room in the back of this hotel that is on the ground floor. In this area the rooms are all on the ground floor. There were a few problems that are not worth mentioning, but not being able to get the water warm enough to shower was concerning. My main and most upsetting concern was at 9 PM on the night of March 24. A truck was running in that area out in front...

"Clean room, great breakfast options, great staff, shops all around, restaurants all around. Overall a great place to stay. We stay here just about every time we come to Jacksonville to visit our son who is stationed at camp Lejeune."

"Great staff, clean rooms and comfy beds"

"I so enjoyed all accommodations! Thank you! Warm, clean and cool!! Perfect!! All staff that I fe"

"Bathroom needs updating. Accessible shower/tub needs repair. Staff were great and very helpful!"

"In my room, the large burner on the stove top did not work really limited my ability to cook. The ice machine did not work. All the plugs on the kitchen wall did not work. The tub area on the outside had mold on it. They do not advertise that they’re gonna charge for your pet to stay in the hotel so they hit me with a charge of $100 for my cat to stay for seven days. And the added bonus if you went out past 9 o’clock at night or all the prostitutes milling about the hotel, looking for customers...

"The hotel staff is the property’s greatest asset. They are friendly, accommodating, professional, and consistently deliver great customer service. The Challenges: The property is outdated, which could be overlooked if the maintenance and stocking were proactive, but unfortunately, they weren't. Essential items like creamer were unavailable and never restocked during the stay. Beyond the shortage of towels and blankets, the items provided were in poor condition. The extra blankets were thin,...

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