Dear Ms. Ellen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in providing a warm and welcoming atmosphere, and it's fantastic to know that our staff's hospitality made a positive impression on you.We're delighted that you found our location convenient and appreciated the lovely decor. It's always our goal to create a comfortable and enjoyable environment for our guests.It's especially rewarding to hear that you enjoyed the fantastic breakfast and cozy roof deck. We believe that these elements add to the overall experience, and we're glad they contributed to your positive impression of our hotel.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. At your Service, Alex BognotDuty Manager

Dear Mr. Benny,Thank you so much for giving us a perfect score review! We are absolutely delighted to hear that you had such a fantastic experience with us. Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Your satisfaction is incredibly important to us, and we are grateful for the opportunity to serve you. At your Service, Alex BognotDuty Manager

Dear Valued Guest,Thank you for choosing City Garden Grand Hotel on your recent visit. We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we look forward to welcoming you back soon.At your Service,Alex BognotDuty Manager

Dear Mr. Lars,It was an honor to receive a 10 out of 10 review from our valued guest. It gives us a big smile knowing that you have enjoyed your recent visit at City Garden Grand Hotel. Thank you so much and we look forward to welcoming you back again.Until then, Stay Safe!Clement SalantesDuty Manager

Kære Lars,Accepter venligst vores oprigtige tak for den vidunderlige feedback, og vi takker dig, fordi du valgte City Garden Grand Hotel på dit seneste besøg. Vi er glade for at vide, at du var tilfreds med den overordnede service på vores hotel. Det er dejligt at se en positiv vurdering af din anmeldelse.Ser frem til at byde dig velkommen igen.Indtil da, vær sikker!Clement SalantesVagtleder

Dear Mr./Ms. Rune,Please accept our sincere gratitude for the wonderful feedback and we thank you for choosing City Garden Grand Hotel on your recent visit. Thank you so much for the kind words and for highlighting that our rooms and swimming pool meet your standards. We truly appreciate it.We hope to be able to be of service to you once again in the near future.Sincerely,Alex BognotDuty Manager

Dear Mr. Beinir, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Dear Ms. Anna, Thank you for taking the time to review! Regret the noise from the road and that the bed comfort was not to your liking. Pleased to inform that a complimentary bed topper is available upon request with our Housekeeping, for those guests that find the comfort of our beds not to their liking. Rest assured that such a preference will be profiled for your future stays. Likewise, soon as we received your feedback regarding the noise, we invited the Engineering Team to check the room for any needed adjustments. I apologize for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Mr. Kim, Many thanks for taking the time to review! Regret the second-rate service that you experienced while dining in at Firefly Roof Deck Bar. Please allow me to raise this concern with our Food and Beverage Manager to further review the procedures in place as well as the continuous training of our staff. Nevertheless, I apologize for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Mr. Jesper, Many thanks for your review! Regret the inconvenience caused by the elevator. Our hotel had been running full and had been hosting multiple events almost on a daily basis, which explains the elevator traffic in the hotel. Likewise, we have already assigned an elevator operator to manage the foot traffic and to make the elevator more efficient. Nevertheless, we have done significant enhancements in our elevator service that many guests have seen the positive changes over time, given the elevator constraint. My apologies for any inconvenience and I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Mr. Kyuwhan,We extend our sincere gratitude for your wonderful feedback and for choosing City Garden Grand Hotel for your recent visit. We appreciate you taking the time to give us an excellent rating and for highlighting our clean and spacious rooms. We are truly heartened to receive your generous review and evaluation.Best regards,Leo CastilloDuty Manager

Dear Mr. Tatsunori,Thank you for choosing to stay at City Garden GRAND Hotel and for giving us an excellent rating! Our team works hard to ensure our guests have a comfortable and enjoyable stay, and we truly appreciate your positive review.We would be absolutely thrilled to welcome you again for another fantastic stay!Best regards,Leo CastilloDuty Manager

Dear Mr. Joseph,We would like to express our appreciation for taking time to share your delightful review and we are glad to know that you have enjoyed your stay. I understand that traffic can occasionally be inconvenient, especially in bustling areas like ours. Please know that we take all feedback seriously. Although we can't directly control the traffic, we're continuously striving to enhance our guests' experiences. Thank you for sharing your feedback with us. It's invaluable in our efforts to continually improve our guests' experiences.Once again we thank you for the top-notch score and we look forward to welcoming you back again.Best Regards,Leo CastilloDuty Manager

Dear Mr. RussellWe appreciate you taking the time to rate us with a perfect score. It was our pleasure to welcome you to City Garden GRAND Hotel. Thank you for your kind words and for recognizing our convenient location and the stunning views from the Firefly roofdeck. We truly value your feedback.Looking forward to welcoming you again.Best regards,Leo CastilloDuty Manager

Dear Ms. Debbie,Thank you for your kind review! We're delighted to hear that you found our hotel to be a safe and friendly place to stay. It's wonderful to know that you enjoyed the cleanliness of our pool area and appreciated our staff's efforts in keeping everything welcoming. We understand that the airport area can get busy, so your advice about allowing extra time is definitely helpful for future guests.We look forward to welcoming you back on your next visit!At your Service, Alex BognotDuty Manager

Dear Valued Guest,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff hospitable and that you felt comfortable during your stay. Being located near Burgos Street, a shopping mall, and numerous restaurants does indeed make our hotel very convenient for our guests. We're glad you enjoyed the area's amenities.We hope to have the pleasure of hosting you again in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Tatsunori,We appreciate your fantastic review! It brings us joy to hear that you had a great experience during your recent visit to City Garden Grand Hotel.Our team would like to take a moment to express our heartfelt gratitude for your continued patronage over the years. Your loyalty means the world to us, and we're honored to have you as our guest.We apologize for any inconvenience you experienced during your recent stay. Rest assured, we will pass on your comments to our Engineering Department as part of our ongoing commitment to improvement.Once again, we thank you for your continued patronage, and we eagerly look forward to serving you in the years to come.Best regards,Leo CastilloDuty Manager

Dear Mr. Aiden,Thank you for your review! We're thrilled to hear that you and your family enjoyed your stay with us, particularly the rooftop pool area and the beautiful view. We appreciate your feedback regarding the restaurant food. We're always looking for ways to improve, so we'd love to hear more about your experience. Could you let us know which dishes you tried and what you think could be improved? We would like to invite you to contact us at dutymanager@ citygardengrandhotel.com to further discuss this matter. Your input will help us make necessary adjustments to enhance our dining experience for future guests. We hope to welcome you back again soon!Sincerely, Alex BognotDuty Manager

Dear Ms. Maria,Thank you for choosing to stay at City Garden Grand Hotel during your recent visit. We're thrilled to learn that our rooms exceeded your expectations. It's also fantastic to hear that you found our staff helpful and friendly. Providing excellent service to all our guests is our priority, and we're pleased to have made your stay enjoyable.Thank you for your kind words, and we hope to welcome you back soon!Best Regards,Leo CastilloDuty Manager

Dear Mr. Steven,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. MichaelThank you for taking a moment to share your amazing experience with us. We are delighted to hear that Ivy, Dannah, and Darius delivered exemplary service to you and we are glad to know that you enjoyed your recent stay with us. We are truly heartened to receive your generous review and evaluation.We are looking forward to your next visit. Until then, Stay Safe!Leo CastilloDuty Manager

Dear Mr. GeorgeThank you for sharing your review and for awarding us a 4-star rating. We really appreciate your feedback and are glad to hear you had a positive experience during your stay.We're thrilled that you enjoyed your time at our rooftop bar, which offers a fantastic view of the city.At City Garden Grand Hotel, we're always working to improve our guests' satisfaction, and your feedback is invaluable in helping us achieve that goal.We look forward to welcoming you back in the future, and thank you again for choosing to stay with us.Best Regards,Leo CastilloDuty Manager

Dear Ms. Maria Leila,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. RachelThank you for choosing City Garden Grand Hotel during your recent visit. We are very glad to know that you enjoyed your stay with us. We sincerely appreciate your wonderful feedback. Thank you for your kind words and for highlighting the Firefly rooftop restaurant.Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager

Dear Ms. AndreaThank you for taking the time to give us an amazing review. It brings us joy to know that you were pleased with the overall service of our hotel. Thank you for your kind words and for highlighting that our rooms and beds met your standards.We hope to be able to be of service to you once again in the near future.Sincerely,Leo CastilloDuty Manager

Dear Mr. Mikio,Thank you for your review! We're thrilled to hear that you had a good experience with us.Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back soon!At your Service, Alex BognotDuty Manager

Dear Mr/Ms. AsubeThank you for sharing your experience with City Garden Grand Hotel. We appreciate your positive feedback towards our hotel. Providing excellent service and ensuring our guests' satisfaction is our top priority. We're glad to know that we met your expectations in this regard. Meanwhile, despite a few remarks, rest assured that the management is continuously finding ways to enhance the services in this facility. We will look into these as we always strive for improvement. Looking forward to welcoming you back here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager

Dear Mr. YutaGreetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Leo CastilloDuty Manager

Dear Mr. Michael,Thank you for awarding us with a perfect 5-star rating! We're absolutely thrilled to know that you had a fantastic experience during your stay at our hotel. Your positive feedback is a true testament to our dedicated team's commitment to providing top-notch service and a memorable environment. We appreciate your support and look forward to having the pleasure of welcoming you back for another exceptional stay.At your Service, Alex BognotDuty Manager

Dear Mr. Kwong,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Lawrence,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Tadashi,Greetings from City Garden Grand Hotel! Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Lei,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the lively atmosphere of our area and found the proximity to shops, bars, and massages convenient.We're also thrilled that our staff made a positive impression with their friendly service and diligent cleaning efforts. Your kind words are truly appreciated and will be shared with our team.Regarding the shower pressure, we apologize for any inconvenience this may have caused. We'll certainly look into this matter to ensure that all of our amenities meet the expectations of our valued guests.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Khavin,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Isaac,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel room itself to be nice. However, we apologize that the city view did not meet your expectations.We take your comments regarding the surrounding area seriously. While we strive to provide a safe and clean environment for our guests, we understand that external factors may impact your experience. Rest assured, we continuously work to improve the surroundings and ensure the safety and comfort of our guests.Your feedback is valuable to us, and we will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Andrew,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. ScottGreetings from City Garden Grand Hotel! We're grateful for your excellent rating. Your feedback means a lot and inspires us to maintain the GRAND experience for all our guests. We're looking forward to welcoming you back in the future.Best regards,Leo CastilloDuty Manager

Dear Mr. Hisashi,Thank you for taking the time to share your feedback and We're pleased to know that you had an overall positive experience during your stay at our hotel.We're committed to delivering exceptional service and ensuring that every aspect of your stay meets or exceeds your expectations. We look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for your review! We're thrilled to hear that you enjoyed the high-floor location and the fantastic view from your room. Providing our guests with memorable experiences and stunning vistas is always our goal, and we're delighted that we could deliver on that during your stay. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Juanito,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return in the future. We look forward to welcoming you back and ensuring another wonderful experience.At your Service, Alex BognotDuty Manager

Dear Ms. Erika,Thank you so much for awarding us a 5-star rating! We are absolutely delighted to hear about your fantastic experience with us. It's our mission to provide top-notch service, and we're thrilled to know we hit the mark for you.We can't wait to welcome you back for another exceptional stay.At your Service, Alex BognotDuty Manager

Dear Ms. Michaela,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the beauty of our surroundings and that our roof terrace stood out as a highlight during your stay. We take great pride in providing a serene and picturesque environment for our guests to relax and unwind. Your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back soon for another memorable stay!Sincerely,Ria DimlaDuty Manager

Dear Ms. Tenisha,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Margarita,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. IluminadaLorna,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Joel,Greetings from City Garden Grand Hotel! Please accept our sincere gratitude for the top-notch rating, we're glad to know that you have enjoyed your stay especially you found our rooms amazing with a great view. Our team truly appreciates it. Your positive feedback serves as a validation of our efforts, and we are truly humbled by your appreciation. We look forward to welcoming you back in the future.Keep safe!Sincerely,Ria DimlaDuty Manager