Suite - 1 kingsize-seng - ikke-ryger | Facilitet på overnatningsstedet
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Anmeldelser af The Palmer House Resort, Ascend Hotel Collection

3 out of 5
The Palmer House Resort, Ascend Hotel Collection
5383 Main St, Manchester Center, VT

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 350 af i alt 704 anmeldelser" "
Bedømmelse på 8 − Udmærket. 227 af i alt 704 anmeldelser" "
Bedømmelse på 6 − Okay. 82 af i alt 704 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 704 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 704 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Gino

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful, sprawling property. Friendly, accommodating staff. Jackie was fantastic! Thank Jackie!
Overnattede 1 nat i maj 2024

10/10 Fremragende

William, Highland Mills

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wish we had a chance to use more of the amenities. Staff was really friendly and helpful. Definitely plan on coming back with the whole family.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Susan, Williamstown

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
...
Overnattede 1 nat i maj 2024

6/10 Okay

Bethany

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
Hot tub had a layer of dirt/grime at the top that could be wiped off pretty cleanly. Didn't try the indoor pool due to the lack of upkeep in the hottub. Suite was clean and jetted tub in room was nice.

10/10 Fremragende

Dmitry

Overnattede 1 nat i marts 2024

10/10 Fremragende

Frederick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great placee nice and clean
Overnattede 1 nat i februar 2024

10/10 Fremragende

Marcin

Very kind staff
Overnattede 1 nat i marts 2024

8/10 Udmærket

Alissa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stayed for one night with family before a ski day at Stratton. Room was very clean and newly renovated. Great simple affordable motel style accomodations.
Overnattede 1 nat i februar 2024
Svar fra Stephanie L. den 18. mar. 2024
Alissa, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Greg

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Hot tub was dirty. Indoor pool too cold to use. Gas fireplace wouldn’t start.
Overnattede 1 nat i februar 2024
Svar fra Stephanie L. den 18. mar. 2024
Greg, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fremragende

gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Decent stay for a fair price
The king bed room was big and spacious and the bed was very comfortable. The bathroom had a great design and lots of space. Temp was comfortable. The hot tub was a great option after a day of skiing…although it could use a cleaning
Overnattede 2 nætter i februar 2024
Svar fra Stephanie L. den 18. mar. 2024
Gary, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Fremragende

Shannon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome ski trip
The staff was so friendly and helpful. We were 10 minutes away from the mountain and the price was perfect. Our only complaint which is complete personal preference was the bed was a little hard. Again that's personal preference.
Overnattede 3 nætter i januar 2024
Svar fra Stephanie L. den 18. mar. 2024
Shannon, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

4/10 Dårligt

Jill

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Check out was at 11 but we got a knock on the door at 10:30 & 10:50 from a housekeeper. I told him we would be out at 11 yet we were still bombarded. We left the room at 11 and the housekeeper was waiting outside the door for the whole 30 mins we were trying to get our things together to leave.
Overnattede 1 nat i januar 2024
Svar fra Stephanie L. den 18. mar. 2024
Jill, thank you for choosing the Palmer House Resort and for taking the time to provide feedback about your experience. I’m sorry to hear that you had any issues at check-out. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fremragende

Glenna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good stay. Very quiet.
Overnattede 1 nat i januar 2024
Svar fra Stephanie L. den 18. mar. 2024
Glenna, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Udmærket

Don

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i januar 2024
Svar fra Stephanie L. den 18. mar. 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Udmærket

Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Stephanie L. den 18. mar. 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

MARK, MASSAPEQUA PK

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Svar fra Stephanie L. den 18. mar. 2024
Thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Stephanie L. den 18. mar. 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Fremragende

Ying

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Jackie den 10. jan. 2024
Thank you for your time in your review. We are glad to see you had a great stay with us. We appreciate your choosing us for your stay

2/10 Forfærdeligt

Brock

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room wasn’t even clean, heat didn’t work , staff was unpleasant ice machine was broken , kept getting locked out of room key pad wasn’t working. Breakfast was awful. Light bulbs were out. It was awful. Bathroom floor was falling apart. Shower was dirty. When I brought my concerns to staff they weren’t accommodating what’s so ever. Coffe machine in room was extremely dirty . Place is trash wouldn’t stay there ever again. Stayed there New Year’s Eve 2023 Not happy at all. I highly deserve a credit. When I asked for one. They said take it up with Expedia!!
Overnattede 1 nat i december 2023
Svar fra Jackie den 11. jan. 2024
Hello Brock, I am sorry to see your review. I was wondering at first what property you stayed at for such a poor review. I know with our property, 1 time we had to redo your key. While we were all talking in the lobby the next morning, the only thing you mentioned was the coffee maker was not working right and I apologized. All your other supposedly issues were non exhistent as there were no issues with heat, lights or flooring in your room. The room was cleaned and inspected prior to your check in. Our ice machine is working and the staff that was working would not be rude like that.

10/10 Fremragende

AKIRA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice stay
Overnattede 2 nætter i december 2023
Svar fra Stephanie L. den 18. mar. 2024
Akira, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Fremragende

john

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Very close to center of town and restaurants
Overnattede 2 nætter i december 2023
Svar fra Jackie den 10. jan. 2024
We appreciate your time for your review. We are glad to see you had a great stay with us.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First time at this hotel very good.
Overnattede 2 nætter i november 2023
Svar fra Jackie den 21. nov. 2023
We're glad to see you had a great stay with us. We want all our guests to have pleasant stays with us. Thank you for your review.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Jackie den 18. nov. 2023
Thank you for taking the time for your review. We are glad that you had a good stay with us.

10/10 Fremragende

JoEllen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent staff. Very accommodating. Nice breakfast. Very clean.
Overnattede 2 nætter i november 2023
Svar fra Jackie den 16. nov. 2023
We appreciate your time for your review. We are glad to see that you had a great stay with us.

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I haven't stayed at the Palmer House in many years, but not much had changed. Very nice property with a pool and a pitch and put golf course. Very convenient to walk into town. The room was large but a little dated. Front desk assistance was always great and the limited breakfast was great if in a hurry to get going. Very peaceful and always felt very safe.
Overnattede 6 nætter i oktober 2023
Svar fra Jackie den 9. nov. 2023
We're glad that you had a good stay with us. Thank you for your review.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 9. nov. 2023
Thank you for your review scoring. We hope your stay was pleasant.

6/10 Okay

Judith

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property was an old motel that was somewhat redone. However, it was showing its age - closet doors that didn't slide and bare amount of furniture for storage. Not what was expected.
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 9. nov. 2023
Thank you for taking the time for your review. We hope overall you had a pleasant stay with us.

10/10 Fremragende

Marion

Overnattede 1 nat i oktober 2023
Svar fra Jackie den 21. okt. 2023
We appreciate your time for your review. It's good to see you had a great stay with us which is our goal that all our guests have a pleasant stay.

10/10 Fremragende

Marion

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Jackie den 20. okt. 2023
We're glad to see you had a great stay with us. We appreciate your taking the time for your review.

8/10 Udmærket

thomas

Rejste med familie
Synes godt om: Service og personale
Check in was very easy, nice staff, the only disappointment is the room was dusty in some areas
Overnattede 1 nat i oktober 2023
Svar fra Jackie den 19. okt. 2023
Thank you for the review and we will definately remind staff regarding dusting. We're glad that you had a pleasant stay with us.

8/10 Udmærket

Grace

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 17. okt. 2023
We're glad to see you had a good stay with us. We appreciate your review.

10/10 Fremragende

William, Manchester

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 16. okt. 2023
We are glad to see that you had a great stay with us. Thank you for your review.

10/10 Fremragende

Anne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was opened in 1951 - it has a 9 hole (small) golf course that was fun to use, along with shuffle board etc. Very nicely decorated outside with pumpkins, mums, etc. - the staff were very friendly and helpful. Great location - while an older property, the room was clean and functional. Thank you!!
Overnattede 1 nat i oktober 2023
Svar fra Jackie den 17. okt. 2023
Thank you for your review. We are glad to see you had a great stay with us and was able to utilize our games

10/10 Fremragende

Carlos

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Muy buena atención y muy profesionales
Overnattede 1 nat i oktober 2023
Svar fra Jackie den 16. okt. 2023
Thank you for your review. We are glad that you had a great stay with us.

6/10 Okay

Marsha

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Dirty. Dirty. Dirty.
This is a nice old property with comfortable rooms in a convenient location. The issue is cleanliness. There was an empty PBR beer can in the garden outside our room. The floor made socks filthy. The bathroom hadn’t been dusted in at least a month. The bathtub was stopped up so that when you take a shower, you’re standing in 6 inches of water.
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 13. okt. 2023
We are sorry to hear you had issues during your stay. we appreciate your taking the time for your review. We found that the tub stopper needed to be put in the down position for draining. You left it in the up direction.

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 7. okt. 2023
We're glad to see you had a great stay with us. Thank you for taking the time for your review.

6/10 Okay

Adi

Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
It’s a cute hotel and has lots of potential but in terms of comfort and cleanings it wasn’t amazing at all! The bed was extremely uncomfortable (very cheap springs mattress) and wasn’t really clean, definitely doesn’t give value for the money we spent on it. It’s barely a 7 on a good day only because of their service, otherwise I would give it 6.
Overnattede 2 nætter i oktober 2023
Svar fra Jackie den 6. okt. 2023
Thank you for your review. I am sorry that your stay wasn't as it should be. Overall, I'm glad that you had a pleasant stay

10/10 Fremragende

Martine

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Jackie den 3. okt. 2023
Thank you for your review. We are glad you had a great stay with us. We appreciate your time for your review.

10/10 Fremragende

Pamela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The setting is beautiful. The hotel was quaint. The staff was friendly and helpful. The location was within walking distance to the town. The hotel was very clean. We were in town for a wedding. I would love to visit in the fall sometime. Very peaceful!
Overnattede 2 nætter i september 2023
Svar fra Jackie den 29. sep. 2023
Thank you for taking the time for your review. We are glad that you had a great stay with us.

10/10 Fremragende

CARL

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
As expected, comfortable, convenient, warmly recei
Overnattede 2 nætter i september 2023
Svar fra Jackie den 28. sep. 2023
We appreciate your time for your review. We are glad to see you had a great stay with us.

8/10 Udmærket

Nikkia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Jackie den 28. sep. 2023
We're glad you had a good stay with us. Thank you for your review.

10/10 Fremragende

Kenneth

Rejste med partner
Great location for walking into Manchester Village. Lots of great restaurants close by. Golf course and indoor and outdoor pool are wonderful to have at the facility.
Overnattede 2 nætter i september 2023
Svar fra Jackie den 15. sep. 2023
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

8/10 Udmærket

Lorene

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that it was a ground floor hotel. I also liked how spacious our room was. The hotel staff were very nice. The indoor pool was nice. It was quiet at night too.
Overnattede 1 nat i september 2023
Svar fra Jackie den 10. sep. 2023
Thank you for your review and the time to do so. We are glad that you had a good stay with us. It was a pleasure.

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Kind of a hidden gem. Clean, spacious. Indoor/outdoor pools, w/Jacuzzi - very nice breakfast bar.
Overnattede 2 nætter i august 2023
Svar fra Jackie den 30. aug. 2023
Thank you for taking the time for your review. We are glad to see that you had a great stay with us.

10/10 Fremragende

Joe

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Jackie den 29. aug. 2023
We are glad to hear you had a great stay with us. Thank you for taking the time for your review. We appreciate it.

8/10 Udmærket

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale
Place is pretty old but in decent shape. Would definitely stay there again.
Overnattede 2 nætter i august 2023
Svar fra Jackie den 26. aug. 2023
We appreciate your time for your review. We are glad to see that you had a good stay.

10/10 Fremragende

Lori

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent, we loved the peacefulness, access to back and front of the very spacious room. A very comfortable stay. Thank you.
Overnattede 1 nat i august 2023
Svar fra Jackie den 23. aug. 2023
We are glad that you had a great stay. Thank you for taking the time for your review.

8/10 Udmærket

Kristen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Jackie den 17. aug. 2023
Thank you Kristen, we are glad you had a good stay with us. Thank you for your review.

10/10 Fremragende

Elinor

Synes godt om: Service og personale
Overnattede 1 nat i juli 2023
Svar fra Jackie den 17. aug. 2023
We're glad you had a great stay with us. Thank you for taking the time for your review.

2/10 Forfærdeligt

Anya, Newtonville

Overnattede 1 nat i august 2023
Svar fra Stephanie L. den 9. aug. 2023
Anya, we're sorry to see that you have chosen to leave a 1 out of 5 rating for us, even though you cancelled your reservation in advance of arrival. We do understand that you may have been upset after cancelling your reservation with Expedia and realizing that you had booked a non-cancellable/refundable reservation. However, we do not feel that that should have reflected poorly on our hotel and the rating which prospective guests consider when choosing a hotel. We hope you will reconsider your rating and that we'll have the opportunity to be your host in the near future.