Arkitektur

Anmeldelser af Swissôtel Makkah

5 out of 5
Swissôtel Makkah
King Abdul Aziz Endowment, Ajyad Street, Makkah

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 570 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 236 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 106 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 45 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 49 af i alt 1006 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Anwar

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Flot hotel
Mega flot hotel. God service, stor morgenmads buffet. Det kan i travleperioder være lang ventetid på elevatoren når man skal op eller ned.
Overnattede 2 nætter i oktober 2023
Svar fra Hotel Management den 22. okt. 2023
Dear Anwar, may Allah accept your good deeds. Thank you for expressing your opinion, and we are glad that our services have reached your satisfaction. We look forward to serving you during your next visit.

6/10 Okay

Raja

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Service is slow. Checkin was 4pm, we arrived at 5pm and still had to wait for another 2 hours to get our room. Room was not in best condition. Bathroom sink had a leak. We asked to change to another room and paid for an upgraded room to get the full view. When we moved to the new room, we discovered that the air conditioning sensor was not working. We spent the first night in a freezing cold room trying to adjust the temperature to the highest temperature thinking it will work. Over all rating is three because of the location. Otherwise, this hotel based on its condition and service is surely a one star
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management team den 25. maj 2024
Dear guest, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback regarding our location. We would like to assure you that your concerns about service, check-in process, rooms, bathroom maintenance and air conditioner maintenance have been sent immediately to the concerned department. We always strive to maintain our highest standards of service, and promise to exceed your expectations on your next visit.

8/10 Udmærket

saad

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wifi was weak and interrupted
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management Team den 23. maj 2024
Dear Saad, thank you for your feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about internet service into our consideration to improve our services, waiting to serve you again soon.

8/10 Udmærket

Mohammed, Laurel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to haram
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management Team den 21. maj 2024
Dear Mohammed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fremragende

Asad, Frisco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly staff.
Overnattede 3 nætter i maj 2024
Svar fra Hotel Management Team den 21. maj 2024
Dear Asad, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff service and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Udmærket

Muhammad

Rejste med familie
Synes godt om: Rengøring, service og personale
Close proximity to Mosque. It has inside path to Mall. But bathrooms are not in good conditions. They charge for milk for tea or coffee in the room
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management Team den 20. maj 2024
Dear Muhammad, we are grateful for your kind feedback towards our location, it warms our hearts. Regarding your notes about bathroom and room service, we have forwarded your feedback to the concerned departments as we continuously work to provide excellent service. We look forward to welcoming you again soon.

10/10 Fremragende

Sharmeen Banoo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Luxouries of the hotel The priviledge to stay in TheTower Clock.
Overnattede 5 nætter i maj 2024
Svar fra Hotel Management Team den 20. maj 2024
Dear Sharmeen, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fremragende

rizwana

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
very close to Kaaba well maintained property definitely will recommend to others .
Overnattede 6 nætter i maj 2024
Svar fra Hotel Management Team den 20. maj 2024
Dear Rizwana, Thank you for your awesome feedback about location and service. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Fremragende

Nauman

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is at walking distance from Haram.
Overnattede 3 nætter i maj 2024
Svar fra Hotel Management den 17. maj 2024
Dear Nauman, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

10/10 Fremragende

Imad

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great option for walking distance hotel to the haram area.
Overnattede 6 nætter i maj 2024
Svar fra Hotel Management den 17. maj 2024
Dear Imad, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fremragende

Kamal, Irvine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management Team den 15. maj 2024
Dear Kamal, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

8/10 Udmærket

shahid, Waynesboro

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Very close to Haram, 5 minute walk, with direct access from the Lobby to the Street.
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management Team den 14. maj 2024
Dear Shahid, we are grateful for your positive feedback towards our location that faces the holy Kaaba. We look forward to seeing you again soon.

8/10 Udmærket

Rupia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel, good service, close to the haram
Overnattede 5 nætter i februar 2024
Svar fra Hotel Management Team den 14. maj 2024
Dear Rupia, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fremragende

Anwar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All round good
Overnattede 9 nætter i april 2024
Svar fra Hotel Management Team den 12. maj 2024
Dear Anwar, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

2/10 Forfærdeligt

Omar

Overnattede 1 nat i maj 2024
Svar fra Hotel Management Team den 23. maj 2024
Dear Omar, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

10/10 Fremragende

Farrukh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Reception service is slow as most staff appear to be new.
Overnattede 4 nætter i maj 2024
Svar fra Hotel Management den 10. maj 2024
Dear Farrukh, may Allah accept your good deeds. Because your peace of mind is our number one priority, we really appreciate your feedback regarding our services and staff. We assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

4/10 Dårligt

ossama

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management Team den 13. maj 2024
Dear Ossama, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Fremragende

Astana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had purchased tickets to for an exhibition, we were advised to go to reception to pay for the tickets. After waiting in line for a while, advised reception we were there to pay for the tickets. The person we dealt with had no idea, or perhaps did not understand, but she sent us back to the concierge, who ended up resolving payment
Overnattede 5 nætter i april 2024
Svar fra Hotel Management Team den 7. maj 2024
Dear Astana, thank you for your positive feedback towards our concierge service, we are always honored to welcome you at Swissotel Makkah, we take your comment about reception service into our consideration to improve our services, waiting to serve you again soon.

10/10 Fremragende

MANAWARU

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location
Overnattede 2 nætter i april 2024
Svar fra Hotel Management Team den 7. maj 2024
Dear Manawaru, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fremragende

Anwar

Synes godt om: Rengøring
Nice staff
Overnattede 9 nætter i april 2024
Svar fra Hotel Management Team den 7. maj 2024
Dear Anwar, we are delighted you took the time to thank our staff members and share your experience at Swissotel Makkah. We’ll make sure to share your positive feedback with them. We are waiting to serve you again soon.

10/10 Fremragende

rehan

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is perfect 10 on 10 Very close to haram. Outstanding brakefast. Mr. Fawaz is very well educated for check in sytem every on there very help full to make your stay very comfortable Guy
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management Team den 7. maj 2024
Dear Rehan, thank you for taking the time to share your positive feedback about location and breakfast buffet. We will make sure to share your feedback with Mr. Fawaz personally to keep up the amazing work. We are waiting to serve again soon.

10/10 Fremragende

khawar

Overnattede 3 nætter i april 2024
Svar fra Hotel Management Team den 26. maj 2024
Dear khawar, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fremragende

Elbashir

Overnattede 2 nætter i maj 2024
Svar fra Hotel Management team den 25. maj 2024
Dear Elbashir, thank you for the five-star rating. We are more than glad that you had a Swiss Vitality experience. We look forward to welcoming you again.

10/10 Fremragende

Hassan

Overnattede 3 nætter i april 2024
Svar fra Hotel Management team den 25. maj 2024
Dear Hassan, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Fremragende

Sal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff members were great
Overnattede 4 nætter i april 2024
Svar fra Hotel Management team den 4. maj 2024
Dear Sal, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff services and glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

8/10 Udmærket

Abdul

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dinner food options were really limited and not good at all
Overnattede 3 nætter i april 2024
Svar fra Hotel Management Team den 1. maj 2024
Dear Abdul, thank you for bringing this to our attention. We will take your comments regarding our food quality and menu options into consideration as we always work to provide our guests with the best possible service. It was a pleasure having you at Swissotel Makkah. We promise you a tasteful experience on your next visit.

2/10 Forfærdeligt

Mousa

Synes godt om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Hotel Management Team den 1. maj 2024
Dear Mousa, We take all reviews seriously to constantly improve our services. Your feedback have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

2/10 Forfærdeligt

Shakeel

Overnattede 2 nætter i april 2024
Svar fra Hotel Management Team den 19. maj 2024
Dear Shakeel, may Allah accept your good deeds. Because your peace of mind is our number one priority, we do appreciate your feedback, and we assure you that your opinion has been shared with the relevant department. We look forward to welcoming you again soon, and we promise you a revitalizing escape that allows you to experience the quality of life on your next visit.

10/10 Fremragende

M

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Clean hotel with great options for walking to the haram. You can choose to walk outside on the street or inside through the clock tower building to reach the Haram, both of which are reasonably quick. Bathroom was on the slightly small side but was clean and minimalistic. Breakfast options were reasonably good, the omlette station was very good and the guys working on that were really nice and helpful. Queues often built up quickly for this so get there early if you want to avoid queuing for too long. Multiple lifts are available which was great and meant waiting for one was a very short wait. Especially as it's a very large and busy hotel.
Overnattede 5 nætter i april 2024
Svar fra Hotel Management Team den 29. apr. 2024
Dear Guest, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our location that directly faces the holy Kaaba. Also, we are grateful for your positive feedback towards our bathroom cleanliness, restaurant staff service and breakfast buffet variety. Regarding your concerns about bathroom size and crowdedness, we have forwarded it to the concerned department. We promise you a revitalizing escape full of peace of mind on your next visit.

10/10 Fremragende

Fadi

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the great mosque
Overnattede 2 nætter i april 2024
Svar fra Hotel Management Team den 29. apr. 2024
Dear Fadi, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fremragende

Mohammad

Synes godt om: Faciliteter
Excellent
Overnattede 7 nætter i april 2024
Svar fra Hotel Management den 26. apr. 2024
Dear Mohammad, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

8/10 Udmærket

Amir

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was fine. Good location and service was good. However the bathroom left something to be desired. Tiny shower room and the water temperature could not be regulated in room 1809.
Overnattede 3 nætter i april 2024
Svar fra Hotel Management Team den 24. apr. 2024
Dear Amir, thank you for your positive feedback towards our location, service, and bathroom, we are always honored to welcome you at Swissotel Makkah, we take your comment about shower room size and water temperature into our consideration to improve our services, waiting to serve you again soon.

8/10 Udmærket

Abdullah, Fremont

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service and excellent location
Overnattede 4 nætter i april 2024
Svar fra Hotel Management Team den 24. apr. 2024
Dear Abdullah, thank you for your positive feedback towards our service and location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fremragende

Mohammed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hotel Management Team den 24. apr. 2024
Dear Mohammed, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. Our main goal is to provide you with a revitalizing escape so you can get a Swiss Vitality experience that satisfies your needs, can’t wait to welcome you again soon.

10/10 Fremragende

Mohammed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best hotel I stayed in.
Overnattede 2 nætter i april 2024
Svar fra Hotel Management Team den 24. apr. 2024
Dear Mohammed, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fremragende

Fadi, FALLS CHURCH

Overnattede 2 nætter i april 2024
Svar fra Hotel Management Team den 13. maj 2024
Dear Fadi, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fremragende

abdul

Overnattede 3 nætter i april 2024
Svar fra Hotel Management Team den 12. maj 2024
Dear Abdul, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fremragende

Mohammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything is excellent except that the rooms need to be equipped with USB outlets
Overnattede 3 nætter i april 2024
Svar fra Hotel Management Team den 22. apr. 2024
Dear Mohammed, thank you for your positive feedback, we are always honored to welcome you at Swissotel Makkah, we take your comment about room amenities into our consideration to improve our services, waiting to serve you again soon.

10/10 Fremragende

Ousman

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 4 nætter i april 2024
Svar fra Hotel management den 19. apr. 2024
Dear Ousman, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

2/10 Forfærdeligt

Ibrahima

Very nice
Overnattede 1 nat i april 2024
Svar fra Hotel Management Team den 15. apr. 2024
Dear Ibrahima, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Fremragende

Kazi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very well maintained and clean Hotel.
Overnattede 1 nat i april 2024
Svar fra Hotel Management Team den 12. apr. 2024
Dear Kazi, thank you for your awesome feedback about hotel maintainenece and cleanliness. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Fremragende

Nawaim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good place
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management Team den 7. apr. 2024
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Fremragende

Nawaim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Hotel Management Team den 2. apr. 2024
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

6/10 Okay

Imran

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
They didn’t provide shuttle service to the customers and the access to the hotel was terrible specially if you are coming outside of the city via taxi or any other transportation the cops closed all the roads towards the hotel. And we walked to the hotel from be far with all our luggage that was a terrible experience. And when we reached to the hotel they couldn’t give us the room which we booked online for some strange
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management Team den 28. mar. 2024
Dear Imran, We take all reviews seriously to constantly improve our services. Your comments about transportation and reservation service have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again with a promise to provide you with a better service and experience.

10/10 Fremragende

Roda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good experience
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 24. mar. 2024
Dear Roda, thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Fremragende

Ayah

Overnattede 5 nætter i marts 2024
Svar fra Hotel Management team den 6. apr. 2024
Dear Ayah, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

2/10 Forfærdeligt

Adham

Overnattede 1 nat i marts 2024
Svar fra Hotel Management Team den 3. apr. 2024
Dear Adham, We take all reviews seriously to constantly improve our services. Your feedback has been forwarded to the concerned department as your comfort is our top priority.Looking forward to serving you soon.

10/10 Fremragende

Ismael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recommend the kabba view rooms
Overnattede 2 nætter i marts 2024
Svar fra Hotel management den 15. mar. 2024
Dear Ismael, thanks for your positive reviews about Swissotel Makkah. We are proud to be part of the prominent Clock Towers complex that directly faces the holy Kaaba. Can’t wait to help you discover more life rewards on your next visit.

6/10 Okay

Hatem

Synes godt om: Rengøring
Synes ikke om: Service og personale
Location is great next to Haram
Overnattede 2 nætter i marts 2024
Svar fra Hotel management den 15. mar. 2024
Dear Hatem, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Fremragende

Momen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hotel Management team den 13. mar. 2024
Dear Momen, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.