Dear Guest, Thank you for your review of our hotel. We hope see you soon.

Dear Michal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely,

Sehr geehrter Peter, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Madrid Centro. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Clara García-Jiménez Front Office Manager

Dear Randi, thank you very much for your comments. We hope to see you soon in our hotel!! Best regards Mercure Madrid Centro

Takk for din vurdering. Vi håper å se deg i vårt !! Takk og vennlig hilsen Mercure Madrid Centro (Lope de Vega)

Dear Eric,Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Hanna,Thank you very much for your comments regarding your stay at ibis Styles Madrid Prado. It is always a pleasure to receive positive comments.We will pass on your nice remarks to our team. I am sure that these comments will serve as an encouragement to all our team as they continually strive to improve the quality of our services.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Best regards,

Dear Chad, Thank you very much for your punctuation about our Hotel. It is a pleasure for us to receive positive reviews as the entire team of the Hotel continuously strives to meet the expectations of each of our guests. We hope that we can continue to count on your trust and that you will give us the opportunity to offer you our services again. Kind regards,

Dear Emma, Thank you very much for your comments regarding your stay at our hotel. We are delighted to have been able to make your stay a pleasant one.Thanking you once again for sharing your experience with us and hoping that your next visit will be as pleasant as the previous one.Best regards,

Dear Joseph,Thank you for your positive comments, we hope to see you again soon.

Dear Jesus,Thank you for your positive comment, we hope you choose Mercure Madrid Centro again soon.

Dear Henrique,Thank you for the positive comments. We're so glad that your stay at Mercure Madrid Centro was comfortable and we hope to see you again soon.

Estimada Martha,Nos alegra enormemente que su estancia en Mercure Madrid Centro haya sido agradable. Esperamos verla de nuevo y que se anime a probar nuestra comida.

Estimada Ana,Nos alegra que esté contenta tras su estancia en Mercure Madrid Centro, esperamos verla de nuevo pronto.

Estimado Gerardo,Muchas gracias por su comentario positivo y la recomendación. Esperamos verle de nuevo pronto.

Dear Sarah,Thank you of taking time answering our review. The morning you arrive at the hotel we had an emergency water problem thats why we had to find another hotel to all guest arriving the same day.I really sad you coulnt enjoy your experience at Mercure Madrid Centro, I am happy you did like Ibis Styles Madrid Prado.I hope we could have a second chance to receive you at the hotel as you deserve.Best regards,Rosario OrtegaFront Desk Manager

Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Hotel Mercure Madrid Centro. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experincia diferente y memorable. Un cordial saludo,

Siempre nos resulta agradable saber que nuestros huéspedes han regresado a sus casas con grandes recuerdos de sus vacaciones y estamos muy agradecidos por el tiempo que se ha tomado para puntutarnos de forma online y recomendarnos a otros usuarios de la plataforma.Le deseamos un feliz fin de semana.Un cordial saludo,

Muchas gracias por su positiva puntuación con respecto a su última estancia en el Hotel Mercure Madrid Centro.Esperamos que en su próxima visita podamos conseguir un 10 como puntuación, ya que la satisfaccción de nuestros clientes es nuestra mejor recomensa.Le deseamos un feliz fin de semana.Un cordial saludo,

Dear Eloy,Thank you very much for sharing this great review of your recent stay at Hotel Mercure Madrid Centro. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards,

We would like to express our gratitude for your 10/10 points you made about your recent visit. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards,

Buenas tardes Maria Isabel,Muchas gracias por dedicarnos unos minutos a responder a nuestra encuesta de satisfacción y ayudarnos a mejorar.Haré extensibles sus comentarios con respecto al personal del hotel, estoy segura de que al equipo le hará especial ilusión.Con respecto al precio de la habitación, entiendo su comentario, únicamente me gustaría comentarle que el mes de Octubre es uno de los meses de la temporada alta del hotel, quizás por éso haya encontrado precios más elevados.Esperamos poder verla de nuevo por el hotel en su próxima visita a Madrid.Que tenga un buen fin de semana.Un cordial saludo,Rosario Ortega