Dear Guest, Thank you so much for choosing the TUI Sensimar Savoy Gardens Hotel on your recent visit to our beautiful Madeira Island and we appreciate you taking the time to leave your kind feedback on this website. We were all most happy to know that you thoroughly enjoyed your stay with us and we do hope to welcome you back again in the near future when we will be sure to strive to exceed you expectation once again. Warm regards and Muito Obrigado Aida Nunes Hotel Manager

Dear Guest, Thank you for kindly taking the time to write a review on this website. We were extremely pleased to read you had a wonderful stay us at the TUI Senismar Savoy Gardens Hotel, you appreciated the good atmosphere, the hotel’s location, which is enhanced by the stunning views and of course the charming service from our attentive and dedicated team. Thank you again for sharing your experience. We all hope to welcome you back to the TUI Senismar Savoy Garden Hotel in the not too distant future to enjoy our warm Madeiran hospitality once again. Warm regards and Muito Obrigado Aida Nunes Hotel Manager

Dear Guest, We were most concerned to read your feedback following your recent stay with us at the TUI Senismar Savoy Gardens Hotel. We very much regret to learn that your stay was not as you had fully anticipated on this occasion, in particular due to the room type you had booked. However, due to our high occupancy and limited availability during the time you were with us, we weren’t able to offer you a change of room category and we apologise for the disappointment caused. Also we are terribly sorry for the experience of the ants you found in your room. This is certainly an isolated incident and we will of course addressed your findings with our housekeeping department to ensure our usual high standards are maintained at all times. With regard to the half board option, please be aware our evening buffet dinner costs 29€ per person and for guests on BB basis we offer the following meal packages: Minimum 3 dinners the cost is 26€ per Person/per dinner. Purchasing the package of 5 dinners the cost is 23€ per Person/dinner and the package for 7 dinners costs 21€ per Person /dinner. Despite these comments, we are pleased to read that you found our restaurant excellent and received good service from our restaurant team. Although we understand your frustration and disappointment on this visit, we still hope one day you will allow us the opportunity to show you that this unfortunate experience is not the true reflection of the TUI Sensimar Savoy Garden Hotel. We all look forward to welcoming you back to provide you with a wonderful holiday experience and make your next stay even more comfortable. Warmest regards and Muito Obrigado. Aida Nunes Hotel Manager

Dear Abilio,Thank you for taking a moment of your time to review your recent stat with us.We are delighted that you enjoyed your stay with us and thank you for your kind words towards our staff. It is comments like yours that we find motivation to work harder in order to exceed your customers' expectations. We look forward to welcoming you back to our hotel soon.Warm regards, Nuno XavierHotel Manager

Estimado Sr Pedro, Saudações calorosas do hotel Sensimar Savoy Gardens no Funchal! Agradecemos a sua excelente avaliação sobre o nosso hotel e serviços. De igual modo registámos as suas observações construtivas, as quais servirão para melhorar os nossos serviços. Esperamos voltar a recebê-lo num futuro próximo e, entretanto, apresentamos os nossos calorosos cumprimentos e um Muito Obrigada! Aida Nunes Diretora do Hotel

Estimado Sr. Leonardo Saudações calorosas do Funchal! Agradecemos ter escolhido o Hotel Sensimar Savoy Gardens para a vossa recente estada no Funchal, e aproveitamos esta oportunidade para lhe agradecer o tempo que despendeu para avaliar a sua experiência. Agradecemos os elogios sobre a boa localização do nosso hotel assim como o serviço atencioso prestado pela nossa equipa, com quem partilharemos o vosso elogio. Na expetativa de voltar a recebê-lo no nosso hotel num futuro próximo, apresentamos os nossos calorosos cumprimentos e muito obrigada. Aida Nunes Diretora do Hotel

Dear Valued Guest, Lisa, Warm greetings to you from the Sensimar Savoy Gardens in sunny Funchal! We are delighted that you had a good overall experience and we appreciate your kind words on our nice facilities and the attentive service you received from our team plus our location suited your needs. We equally welcome your constructive comments on the carpeted floors and wifi and please rest assured that your observation will certainly be raised in discussion at our next meeting for future renovations and development plans. We hope we have the pleasure of welcoming you back on your next trip to our beautiful Madeira Island destination. With best wishes and Muito Obrigado. Aida Nunes Hotel Manager

Dear Valued Guest, Warm greetings to you from Funchal! Thank you very much for your review following your visit to the Sensimar Savoy Gardens Hotel and for choosing to stay with us for your special 20th Wedding Anniversary. We are delighted you enjoyed your time here and very much we appreciate you highlighting the many qualities that define our hotel and services. We will be sure to share your positive feedback with the entire team who will be very pleased with your kind words. From all of us, our renewed Congratulations on your anniversary and we hope to welcome you again for another enjoyable holiday experience. With best wishes and Muito Obrigado. Aida Nunes Hotel Manager

Dear Valued Guest, Warm greetings from the Sensimar Savoy Gardens in Funchal! Thank you for taking your time to provide us with your valuable feedback relating to your stay at our hotel and we are pleased to note overall you enjoyed your holiday experience with us. The entire team here look forward to welcoming you back soon when we will be sure to strive to meet and indeed exceed your expectations. With best regards and Muito Obrigado. Aida Nunes Hotel Manager

Dear Valued Guest, Warm greetings from the Sensimar Savoy Gardens in Funchal! Thank you for being our guest and providing us with your valuable feedback following your stay with us. We all look forward to welcoming you back on many more occasions to enjoy our warm Madeiran hospitality. Best wishes and Muito Obrigado. Aida Nunes Hotel Manager

Estimados Sr. Alvaro, Saudações calorosas do Funchal! Agradecemos a vossa preferência pelo nosso hotel Sensimar Savoy Gardens e ter dispensado o seu tempo em deixar-nos comentários sobre a vossa experiência no nosso Hotel. Ficámos agradados em saber que tiveram uma agradável estadia e que na generalidade ficaram satisfeitos. Consideramo-nos um hotel internacional que é composto de visitantes de várias nacionalidades; entre outubro ao junho os nossos hóspedes são composto de nacionalidades mais nórdicos e com grupo etário mais sénior, e no verão bem como na Páscoa, orgulhamo-nos em receber mais visitantes nacionais e também espanhóis numa faixa etária mais jovem. Efetivamente o Hotel Sensimar Savoy Gardens é comercializado como hotel exclusivamente para adultos. Nesta oportunidade gostaríamos de sublinhar que este conceito reflete apenas uma estratégia de segmentação e não de exclusão. O Grupo Savoy possui outros hotéis onde não há restrição de idades e todos os hóspedes são bem-vindos. Agradecemos igualmente as vossas observações sobre o estado do hotel. Esta questão será devidamente considerada aquando do próximo projeto de renovação e desenvolvimento. Teremos imenso gosto em voltar a recebê-los como nosso hóspede no futuro próximo. Melhores cumprimentos e muito obrigada. Aida Nunes Diretora do Hotel

Dear Guest, Warm greetings from the Sensimar Savoy Gardens Hotel! Thank you for your preference as well as your kind feedback following your stay with us. We are happy to know that we were able to provide you a good holiday experience. Also, your comment has been taken into consideration for our continuous effort in improving our service and facilities that we offer our guests. We hope to have the pleasure of welcoming you again for another enjoyable holiday on our beautiful Madeira Island destination. Best wishes and Muito Obrigada, Aida Nunes Hotel Manager

Dear Guest, Warm greetings from the Sensimar Savoy Gardens Hotel in sunny Funchal! Thanks for staying with us. We strive to provide all our guests an enjoyable holiday experience and appreciate your feedback! Warm regards and Muito Obrigada. Aida Nunes Hotel Manager

Dear Mr Christian Watzel, Greetings from the Sensimar Savoy Gardens and sunny Funchal! Thank you for kindly taking the time to share your experience on this website. After you having communicated on Expedia real-time feedback that you were unhappy with the room which was assigned to you, we immediately replied to your real-time feedback and our receptionist personally contacted you to offer an alternative room, which was available only the following day. We are happy to hear that our reception team were able to resolve this situation swiftly and to your full satisfaction, enabling you to enjoy your holiday and stay with us. Equally, we appreciate your positive comments on the cleanliness of your room, our facilities, in particular our stunning rooftop facility as well as the excellent quality of our food offerings. On this opportunity we inform you that we are able to arrange ‘early bird’ continental breakfasts, upon advance request at the reception desk. We would like to further inform you that at our hotel all guest rooms are equipped with a small fridge, rather than the standard mini-bar. Generally guests prefer the fridge to the mini-bar and we sorry for any disappointment this may have caused you. It was a pleasure having you stay with us, and we all look forward to welcoming you back for your next visit to beautiful Madeira Island and hopefully in the not too distant future. Warm regards and Muito Obrigada Aida Nunes Hotel Manager

Cher Client, Nous vous remercions de votre visite, ainsi que de vos gentils commentaires sur notre Hôtel, qui ont étés bien notés et seront partagés avec l’équipe. Nous espérons vous recevoir à nouveau au Sensimar Savoy Gardens. Salutations et Muito Obrigada. Aida Nunes Directrice de l'hôtel

Dear Guest, Warm greetings from Funchal! Many thanks for taking the time to provide us with your valuable feedback following your recent stay with us at the Sensimar Savoy Gardens Hotel. We are pleased to note that you enjoyed our services and facilities and do regret to learn that you were not aware of the works taking place close to the hotel. On this opportunity, we inform you the construction is of a low-story block of deluxe residential apartments and completion is due for late 2018. The works have now reached the final phase of fittings and finishes and we have liaised with the builders to ensure any sporadic noise is only carried out at certain times of the day and of less inconvenience to our guests. We are sorry to hear that this has affected the full enjoyment of your stay on this occasion. We hope to have the opportunity of welcoming you back and to be of service to you again with our warm Madeiran hospitality. Warmest regards, Aida Nunes Hotel Manager

Dear Guest, Thank you for staying with us during your recent visit to Madeira Island destination and for taking the time to evaluate our hotel and services. We hope to have the pleasure of welcoming you back on a future visit and to serve you again. Warm regards and Muito Obrigada. Aida Nunes Hotel Manager