Thank you for your review. You were sent the villa instructions via your e-mail address and were supplied a few days before you traveled. You are informed of this via your booking agent message system and via SMS on your phone as well. As it is obvious you did not read these,l complaining about not having information is a folly of your own making. You were also informed via e-mail, text etc. and when you phoned me that the entry time is not before 17:00 on changeover days. Nowhere is 16:00 hours mentioned. You are instructed to phone our representative on landing for the latest availability information as per all the above contact methods, again you did not do this. The person you treated somewhat unkindly when you turned up at the villa was our cleaning lady and she does not speak any language other than Portuguese. We would kindly repeat the warning in the information we send you that we operate a no tolerance procedure to any abuse, this could result in cancellation of your booking. If you do not read the supplied instructions for which you had many contact methods employed to inform you they have been sent to you. You are on a folly of your own making and responsible for your own actions. When paying for a holiday we would expect guests to travel with all the supplied information but alas many do not follow our information to read the supplied instructions and have a printed version with them as well.

Thank you

Thank you for your review. Anyone reading this we suggest double cable car booking for the Palace and Botanical gardens as this is the cheapest way to visit these attractions. You need to start early as this would be a full day.

Thank you for your review.

Thank you

Thankyou.

Hello Thank you for your review. One must consider that the rural environment is not as quite as one thinks. The location is very quiet with little to no background noise that you would get in a city or suburb so you hear noises you do not usually hear at night. In late spring you can even hear the toads calling from the water way and pools about 200M further up the hill.

Hello Thank you for your review. We do remind guests that this is a subtropical island in the Atlantic ocean, humidity will be an issue all year round and effects the inside of most buildings, unlike a lot of properties we do not use scented products to hide the natural smells due to guest allergy problems. We do state that the property is in a rural environment and guest coming from cities and large towns just do not realise due to the quiet of this environment how much more you can hear. We always leave the windows open and have no problems. You can even hear the frogs croaking in the local stream 400M up the road in spring.

This guest lost their deposit and is therefore not happy. Damage to villa and service costs total 700 Euros Villa was not left in clean condition. Rubbish in all bins, toiletry products in toilet bins, clothes dryer unclean and not serviced full of water etc , Oven dirty, specialist cleaner had to be arranged etc etc Door frame to one of the bedrooms had a large long deep scratch almost top to bottom. Wiring removed from sound system, internet, left speaker had wires pulled/removed out, damaged socket requiring speaker to be replaced. Guest reported that the kitchen sink was blocked and the family toilet was not functioning on a Saturday afternoon. It took our representative, cleaner and us back in the UK some time to sort a plumber to attend. Guests then cancelled the repair Saturday evening saying nothing was wrong everything was OK nothing to worry about just our representative panicking, and they were going out. Guests then reports the same fault late on Sunday and demands a plumber to be sent out on Monday morning. Plumber now not interested so our representative and cleaners husband attended Monday evening. Sink blocked with food waste, foul drain blocked with excessive toilet tissue, foul water above ground. Guest denies this but was not actually there, again, but a friend (stranger) who was in the villa was unable to communicate. Organising this cost money and all of our late afternoon and evening family time. Then to cancel it and cry wolf again the next day is not suitable. Guest requested more heaters as cold, on supplying heaters (they had 2 villas worth) villa was found with windows and main doors all open?? We also had continuous sightings of strangers arriving and leaving the villa with suitcases, and unknown people found in the villa. One excuse was they were having a party (which are not allowed). Guest was also conducting a business during there stay lots of guests work on the computers, but the strange people were a worry. Guests were notified of broken basket ball hoop (3rd one in a year) this item was also so dangerous the guests tapped it to the railings on the lower terrace. (Photographs, video evidence, communications logs available). Guest also assumes we control the weather. Do we need to say more.

Thank you for your review. Hope you enjoyed the pool and its new heating system.

Thank you for your review.

Thank you Adrian. Guest visitor book in the villa has years worth off praise. pity we cannot put that on here.

Thank you for your review we have translated it to english for all to see below. "Ribeira is the best place to visit the island, the House is full of amenities, spacious and well maintained. Definitely recommended".

Hello Thank you for your nice review. When there is pin drop silence you can hear all sorts of things you do not usually hear and the bark is designed to travel a long way. I remember once while camping an irritating buzz noise came in short repeated succession's we tracked it down to a large grey slug eating a dandelion. John

Thank you for your review. With regards to internet contact re arrival all instructions were sent to you 7 days before you departed but for some reason you did not view them. If there are problems you are instructed to to tell us so that we can help you. Extra heaters were available on request etc.

Thank you for review. Mr Pizza is great and good value for the pizzas you get. They also have a shop on the site.

The villa is not advertised as sleeping 8 or being suitable for 8 people it clearly states SLEEPS 6, there is an option when asked to add up to two portable beds/cots if required (usually for younger children). Please read the advert carefully and ask if you have any questions. Our representative would have told you that the water is powered by solar and there is an electrical override to heat the water if required. This gives 350L of hot water ( We have had one other guest complain that the hot water runs out after standing in the shower for about an hour) The pool is heated and has always been heated. The pool heating is via heat exchanger and you are told to replace the heat retaining cover at night. No outdoor pool will be warmer than about 22-24 degrees (ours runs at this temperature when heating is required), unless you heat by direct electrical heaters which would considerably push the cost of renting the villa up by 150-450 euros/week plus added maintenance costs. You may get a few dogs barking it is a rural setting, that means the countryside. We stay at this villa and never find the rural noise a problem and we always sleep with the bedroom doors left fully open. It is not good practice for the guests or the villas security to give out the exact GPS position, it is a known fact that undesirables (few on the island of Madeira) look at this information, we do supply you with the name of the village and general location so you can find the area on a map. Fail to see why you need to use GPS when on holiday your there to see the island not travel from A to B in the quickest possible time (bet you used all the tunnels and missed half of the island). We have no idea why you consider the site or the view a problem you have a full 160+ degree view of the sea and local valley very nice sun rise or sun set depending on the time of year. There is also a great variety of wildlife that can be spotted from the villa in the air on the land and at sea. There is ample parking behind locked electric gates. This is a great villa at a great price on the sub tropical, sunny island of Madeira. (May we suggest that you rent one of the 8 bedroom villas that have 6 hectors of there own garden and open land with a fully electrically heated indoor outdoor swimming pool, they can be found on the site for about 5500 Euros/week in the off season)