Udendørs pool
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Anmeldelser af Oaks Mackay Rivermarque Hotel

4 out of 5
Oaks Mackay Rivermarque Hotel
55-63 River Street, Mackay, QLD

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 199 af i alt 477 anmeldelser" "
Bedømmelse på 8 − Udmærket. 163 af i alt 477 anmeldelser" "
Bedømmelse på 6 − Okay. 66 af i alt 477 anmeldelser" "
Bedømmelse på 4 − Dårligt. 31 af i alt 477 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 477 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Helle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel - ønsk dog ikke ekstra opredning
Vi kom sent og havde en dejlig overnatning på stedet. Vi gjorde brug af den restaurant, der lå i tilknytning til stedet. Maden var dejlig der men der var simpelthen så koldt, at vi skyndte os at blive færdige. Det eneste der virkelig ikke spillede, var den ekstra opredning. Det var en forfærdelig seng. Men er man 4 personer, er der intet at komme efter.
Overnattede 1 nat i december 2023
Svar fra Oaks Team den 30. jan. 2024
Dear Helle,Thank you for providing your feedback, we are pleased to read you enjoyed your stay and we met most of your expectations.We hope to welcome you back in the future.Warm Regards,

6/10 Okay

Derek

Rejste med familie, Rejste med familie og småbørn
While the staff were friendly and very helpful they were let down by the facilities. We had a standard room so don’t expect the world but in a twin room there were only 4 coat hangers and 2 small bedside draws. No other draws or storage. A microwave wave is provided but no cutlery, plates or bowels so unless you can heat in a cup and eat with your fingers - good luck. The internet was nonexistent. Able to connect in the hallway but lost connection on entering the room. Able to get a perfect connection while out walking one street over though! Somewhat disappointing I must say.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Sherona

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic stay here and lovely south african lady at reception.
Svar fra Oaks Team den 29. feb. 2024
Dear Sherona,Thank you for your feedback, we are delighted to read you had a excellent stay.We will pass your kind comments onto our front desk team and look forward to welcoming you back soon.Warm Regards,

6/10 Okay

Linda

Synes godt om: Service og personale
Overnattede 1 nat i januar 2024
Svar fra Oaks Team den 30. jan. 2024
Dear Linda,Thank you for providing your feedback.We hope to welcome you back in the future.Warm Regards,

4/10 Dårligt

Cherrie

Rejste med familie
Furniture was ripped in lounge-tv in lounge didn’t work - paint peeling in ensuite- this was meant to be an executive apartment- certainly significantly below standard.
Overnattede 1 nat i januar 2024
Svar fra Oaks Team den 18. jan. 2024
Dear Cherrie,Please accept our sincere apologises your stay did not live up to our high expectations.Rest assured your comments have been shared with our maintenance team to investigate and rectify.We hope you will choose to stay with us in the future so we can improve on this experience.Warm Regards,

10/10 Fremragende

Andries, Moranbah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, clean and safe
Overnattede 4 nætter i december 2023
Svar fra Oaks Team den 18. jan. 2024
Dear Andries,Thank you for your glowing review, we are thrilled to learn you enjoyed your stay.We will be sure to share your feedback with our team to continue to inspire them to provide exceptional service.Warm Regards,

2/10 Forfærdeligt

Venesa

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The receptionist was lovely. The room was sub standard for the price. It stunk of bleach, coming from bathroom sink. The tiles had dirty work boot prints all over them. The fans were covered in thick dust. The room was hot upon arriving and didn't seem to cool down. The bedrooms had better aircon. The balcony had 2 chairs and 1 small table. Room was booked for 3 people and slept 4. The dining table had rust and long time grim under glass. Only one of the 2 keys given to us worked. The pool has rubbish all around it. Loads in the garden beds. On the plus side the beds were comfortable. For the price, I would stay elsewhere.
Overnattede 1 nat i december 2023
Svar fra Oaks Rivermarque Team den 1. jan. 2024
Dear Venesa,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.

8/10 Udmærket

Tricia

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Myself and my family find the oaks very comfortable and ideal to convenience But each time we had been there the quality of furniture and repairs needed makes it quite questionable for the value of money I spend to stay there
Overnattede 1 nat i december 2023
Svar fra Oaks Mackay Rivermarque Team den 12. dec. 2023
Dear Tricia,Thank you for taking the time to provide your feedback. We apologise you left the hotel feeling disappointed. Your comment regarding the quality of the furnishing have been shared with our management team to investigate and rectify.We hope you may choose Oaks again so that we can provide a memorable experience.Warm Regards,

6/10 Okay

CJ

Overnattede 3 nætter i november 2023
Svar fra Oaks Mackay Rivermarque Team den 19. nov. 2023
Dear CJ,Thank you for taking the time to complete a review and share your feedback.We hope you will choose to stay with Oaks again in the future.Warm Regards,

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Proximity to Canelands, Great bathroom. Spotlessly clean
Overnattede 2 nætter i november 2023
Svar fra Oaks Mackay Rivermarque Team den 14. nov. 2023
Dear Robert,Thank you for taking the time to provide your feedback, we are delighted to read you had an enjoyable stay.We will pass along your feedback to our housekeeping team to inspire them to continue deliver exceptional cleaning standards.We hope to welcome you back soon.Warm Regards,

8/10 Udmærket

Sheree

Synes godt om: Rengøring
Synes ikke om: Service og personale
.
Overnattede 2 nætter i oktober 2023
Svar fra Oaks Mackay Rivermarque Team den 1. nov. 2023
Dear Sheree,Thank you for providing your feedback, we are pleased to see you had an enjoyable stay.We look forward to welcoming you back for a memorable experience in the future.Warm Regards,

8/10 Udmærket

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023
Svar fra Oaks Mackay Rivermarque Team den 30. okt. 2023
Dear Nancy,Thank you for providing a review, we are pleased to see you had an enjoyable stay.We look forward to welcoming you back when you are next in Mackay.Warm Regards,

8/10 Udmærket

Robyn

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale, faciliteter
The lounges in reception really need replacing - doesn’t give a good first impression. Carpet in room very worn. Housekeeping is hit and miss. Sometimes bed made but not always and missed us completely one day (as we returned late we couldn’t tell anyone reception was closed). Restaurant isn’t always open so forget room service. The room we were in was extremely hot for October and the Aircon doesn’t go lower than 19 so rather uncomfortable and doesn’t cool down until late evening. Rather disappointed as we often stay at Oaks (and are away usually 200-300 nights per year) and this isn’t their usual standard.
Overnattede 6 nætter i oktober 2023
Svar fra Oaks Mackay Rivermarque den 25. okt. 2023
Dear Robyn,Thank you for providing a review. We value feedback as this gives us insight to areas which can improve on.I apologise your stay did not meet expectations. It is never out intention for guests to leave disappointed and I apologise we fell short in this instance.Our couches in reception are due for replacement. The replacements have been ordered, we are waiting on delivery. We agree these don't provide the best impression on arrival.Our restaurant was open during your stay for breakfast and dinner services and room service is possible during these times. I apologise this was not communicated to you during your stay.Our contractors have checked the air conditioning unit in your room and found it to be working. The temperature can be lowered to 16 degrees as well as the speed turned up to cool the room more efficiently. Our reception is manned from 6am - 10.30pm and we have a caretaker available overnight for any issues. We have passed on your feedback concerning the housekeeping team to the relevant manager. We thank you for bringing this to our attention.We hope you may choose to stay with us again so that we can turn this around.Warm Regards,

6/10 Okay

Katie

Synes ikke om: Overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i oktober 2023
Svar fra Oaks Mackay Rivermarque Team den 15. okt. 2023
Dear Kaite,Thank you for providing a review, we value all feedback.We hope you will choose to stay with Oaks again.Warm Regards,

8/10 Udmærket

Naomi

Rejste med partner
Synes godt om: Rengøring, service og personale
Room had a few issues, cracks in the walls in 3 places, very noisy dryer and exhaust fan in bathroom, tv issues but overall very handy to retail and dining outlets.
Overnattede 2 nætter i oktober 2023
Svar fra Oaks Mackay Rivermarque Team den 9. okt. 2023
Dear Naomi,Thank you for providing your feedback.We apologise for the issues in your room. Our maintenance manager has been advised and is rectifying these problems. We thank you for bringing it to our attention.We hope to welcome you back on your next visit to Mackay.Warm Regards,

8/10 Udmærket

Quinnton

Synes godt om: Rengøring, service og personale
Good stuff
Overnattede 1 nat i september 2023
Svar fra Oaks Mackay Rivermarque Hotel den 4. sep. 2023
Dear Quinnton,Thank you for feedback, we are pleased to see you enjoyed your stay!Warm Regards,

10/10 Fremragende

Kisita

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and modern rooms with kitchenette, everything you need to prepare a simple meal and also a great restaurant downstairs with excellent food and live music.
Overnattede 3 nætter i august 2023
Svar fra Oaks Mackay Rivermarque Team den 17. aug. 2023
Dear Kisita,Thank you for your wonderful review, we are thrilled you enjoyed your stay!We hope to welcome you back soon.Warm Regards,

10/10 Fremragende

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Oaks Mackay Rivermarque Team den 16. aug. 2023
Dear Adam,Thank you for you 10 out of 10 review. We are thrilled you had a wonderful stay.We look forward to seeing you again soon.Warm Regards,

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Oaks Mackay Rivermarque Team den 10. aug. 2023
Dear Anonymous,Thank you for your ten out ten review, we are thrilled you had a great stay!We look forward to welcoming you back soon.Warm Regards,

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very easy to get around.
Overnattede 2 nætter i august 2023
Svar fra Oaks Mackay Rivermarque Team den 3. aug. 2023
Dear Scott,Thank you for your review, we are thrilled you enjoyed your stay.We hope to see you back soon!Warm Regards,

8/10 Udmærket

Homayoun, Norman Gardens

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to shopping centre
Overnattede 2 nætter i juni 2023
Svar fra Oaks Mackay Rivermarque Team den 27. jun. 2023
Dear Homayoun,Thank you for providing your feedback, we are pleased to see you enjoyed your stay.We look forward to welcoming you back soon.Warm Regards,

8/10 Udmærket

Brett

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2023
Svar fra Oaks Mackay Rivermarque Team den 20. jun. 2023
Dear Brett,Thank you for providing your feedback, it is wonderful to see you enjoyed your stay.We look forward to welcoming you back soon.Warm Regards,

8/10 Udmærket

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff nice atmosphere
Overnattede 2 nætter i juni 2023
Svar fra Oaks Mackay Rivermarque Hotel den 18. jun. 2023
Dear Robert,Thank you for providing a review, we are pleased to see you enjoyed your stay.We will pass along your comments to our front desk team.We wish you safe travels and hope to see you back soon.Warm Regards,

8/10 Udmærket

Alana

Synes godt om: Service og personale
Overnattede 1 nat i juni 2023
Svar fra Oaks Rivermarque Team den 15. jun. 2023
Dear Alana,Thank you for providing a review, we value all feedback.We are pleased to see you had a nice stay and we hope to welcome you back soon. Kind Regards,

8/10 Udmærket

Angela

Overnattede 1 nat i maj 2023
Svar fra Oaks Mackay Rivermarque Hotel den 12. jun. 2023
Dear Angela,Thank you for providing a review.We hope to see you again soon.Warm Regards,

8/10 Udmærket

Tania

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2023
Svar fra Oaks Mackay Rivermarque Team den 21. maj 2023
Dear Tania,Thank you for providing your review, we value all feedback.We are pleased to see it looks like you enjoyed your stay. Hopefully we will see you back soon.Warm Regards,

10/10 Fremragende

Akemi

Overnattede 1 nat i april 2023
Svar fra Oaks Mackay Rivermarque Team den 21. apr. 2023
Dear Akemi,Thank you for providing a 10 out of 10 review, we are delighted to receive such high praise. We look forward to welcoming you back soon.

6/10 Okay

Prabjot, Cannon Hill

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were good with easy checkin and checkout. Room carpets need a clean and bathroom door lock doesn't line up so it can't be locked or stay closed.
Overnattede 1 nat i marts 2023
Svar fra Oaks Mackay Rivermarque Team den 8. apr. 2023
Dear Prabjot,Thank you for providing your feedback, we will pass along your comments to our front office team.We apologise for the issues in your room and have passed these comments along to the relevant departments to rectify.We hope to see you again soon, safe travels.Kind Regards,

10/10 Fremragende

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Oaks Rivermarque Team den 8. apr. 2023
Dear Adam,Thank you for giving us a 10 out 10, we are delighted to see you enjoyed your stay.We hope to welcome you back soon!Kind Regards,

10/10 Fremragende

Steaven

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2023
Svar fra Oaks Mackay Rivermarque Team den 8. apr. 2023
Dear Steaven,Thank you for providing your feedback, we are so pleased you had a 5 out of 5 stay!We hope to see you again soon.Warm Regards,

2/10 Forfærdeligt

Jason

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
Very noisy, bed was uncomfortable hardly slept.

10/10 Fremragende

Alice

Overnattede 1 nat i december 2022

6/10 Okay

Tracey

4/10 Dårligt

Nancy B

Overnattede 1 nat i december 2022

8/10 Udmærket

Brett

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2022

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
満足。でもWi-Fiは弱い
都心部ではないこともあり半ば諦めていましたが、やはりWi-Fiの通信は遅く、PCの作業にはとても使えませんでした。 それを除けば部屋も清潔でとても快適に過ごすことができました。
Overnattede 1 nat i november 2022

8/10 Udmærket

Cameron, Yatala

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property, very close to town and restaurants. Easy walk to town
Overnattede 2 nætter i november 2022

6/10 Okay

Magda

10/10 Fremragende

Lindsay

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It felt like we had the place to ourself. It was a brilliant room opening straight to the pool.
Overnattede 1 nat i september 2022

10/10 Fremragende

Leonard

Overnattede 2 nætter i september 2022

10/10 Fremragende

Craig

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Modern, well looked after. close to everything around town
Overnattede 4 nætter i juli 2022
Svar fra Oaks Mackay Rivermarque Team den 24. sep. 2022
Dear Craig,Thank you for staying with us and providing your feedback.We strive to give all our guests a great stay and are pleased to see we delivered!We hope to welcome you back soon.Warm Regards,

8/10 Udmærket

Sarah-Jane

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2022

10/10 Fremragende

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022
Svar fra Oaks Mackay Rivermarque Team den 31. aug. 2022
Dear Adam, Thank you for staying with us, we are thrilled you had a wonderful stay! We look forward to seeing you again. Kind Regards, Oaks Mackay Rivermarque Team

10/10 Fremragende

Samantha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was great. Secure parking a bonus and close to everything!
Overnattede 1 nat i august 2022
Svar fra Oaks Mackay Rivermarque Team den 13. aug. 2022
Dear Samantha, Thank you for providing your feedback. We are so pleased to see you enjoyed your stay! We hope to welcome you back in the future. Warm Regards,

8/10 Udmærket

Dean Mervyn

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i juni 2022
Svar fra Oaks Mackay Rivermarque Team den 23. jul. 2022
Dear Dean, Thank you for your feedback. We hope to welcome you back in the future. Kind Regards,

10/10 Fremragende

Robert

Overnattede 1 nat i juni 2022
Svar fra Oaks Mackay Rivermarque Team den 25. jun. 2022
Thank you for your feedback Robert, we look foward to welcoming you back in the future. Kind Regards,

8/10 Udmærket

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was an overnight stay on our way to Airlie Beach and was adequate for that.
Overnattede 1 nat i juni 2022
Svar fra Oaks Mackay Rivermarque Team den 23. jul. 2022
Dear Michael, Thank you for providing feedback on your recent stay with us. We do hope we are able to welcome you back in the future. Kind Regards,

6/10 Okay

Marcia

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter
Reception had only one staff on duty. & guests waiting 20 plus minutes to check in.We were 3rd of 7 waiting. Only 1 key available. No compendium in room. No instructions for phone, reception, air con etc. Lounge had several tears in seating.Very noisy at night Bedding was comfortable. Shower hot.
Overnattede 2 nætter i maj 2022

8/10 Udmærket

Melissa

Overnattede 2 nætter i maj 2022

8/10 Udmærket

Martin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2022
Svar fra Oaks Mackay Rivermarque Team den 23. jul. 2022
Dear Martin, Thank you for providing your feedback, we are pleased you enjoyed your stay with us. We look foward to welcoming you back in the future. Kind Regards,