We arrived (2 adults and 3 children) 14:20, but was told that check in was not until 15:00 (come on, stayed at 200 hotels never met this before) when the clock turned 15:05 we returned with 100 other people to check in, waiting 45 minutes (be a little flexible)
Positive thing was the always really helpful guy downstairs both with bags and room service, great service.
Overall a little disappointing stay.. and it is located far from centrum. But next to a nice shopping center