Check in was welcoming and simple. Our room was run down and we requested a move the follwoing day, which worked out well. Kids club was doing by reservation only, 3hr blocks, and we were not imformed about this. That lead to massive disappointment for my girls. They switched back to first come first serve on our 4th day. So be fore warned, inquire with the kids club directly what policy they will be following during your stay, and asap if your kids are set on attending. All staff were kind and hard working. The property is large with a ton of stairs and only 2 old elevators at the back end of each lobby, not really usable. Calling for shuttle takes about 10 to 15 minutes and they are not freely around like other resorts we have visitied. Al a cartes were all tasty, made to order food in buffets were good. Food was plentiful, and replenished. Negril is the best buffet. Mojito cart outisde of the italian a la carte was wonderful! Dont have to worry about getting sick or bugs at thsi resort. The ocean is beautiful, pool is lively, and our premium experinece was excellent. Owen at the italian was the best service we encoutnered the whole trip! Overall it was a great family vacation. Solid 4 star resort and bang on for its price point