Hoteller i Lubowa

"I had a problem with the water system in my room and they upgraded my room with no extra fees. I love the reception stuff, the facility is great, their kitchen is so slow and the the team as well."

"This place is a 5-star hotel. It's a true boutique hotel. It is very quiet, very private, but you have access to everything. The view from the hilltop outside of the property is simply amazing. The food is excellent, fresh, and made on spot 24/7. The wifi is fast, so you can do your business just fine. It is a gated property so it's very safe. The staff is the friendliest staff you can ever encounter on your trips. They make you feel at home and are ready to provide anything you need. I could...

"Very bad acces road especially after rain. Away from main road and any big shop. Breakfast was always late and room next to kitchen is a nightmare. No night time so no good sleep for you (noises). Owners are friendly but they need to be more serious about guests. No hot water in shower. Heater broken? No bin bags. Doors and windows are not soundproof like stated on www. Good view on the city may compensate above issues. I would come back but this time only on top floor."

"Vi elsker Serena hotel. Måske det smukkeste hotel i Uganda og helt sikkert i Kampala. Denne gang havde vi dog problemer ved indtjekning. Vi blev tjekket ind i et forkert værelse. Fejlen blev dog rettet forholdsvis hurtigt. Room service var også en skuffelse denne gang. Eggs Benedict var gennemkogt og hollandaise sovsen helt fraværende. Igen blev fejlen rettet. Men man forventer ikke dette på et hotel af dette niveau. Men alt i alt en god oplevelse og vi kommer bestemt igen. Morgenmaden er...