Hoteller nær Louise Hopkins Underwood Center for the Arts

"The hotel is like brand new and very classy. Great staff, beautiful and clean rooms. Pool area super cool with towels. They treated me very well on my birthday. This is a trendy top hotel and can’t wait to get back. "

"Nice, spacious room with good amenities. Check in is by texted code as the hotel consists of a few rooms on the 3rd floor of Pioneer Condos, so there were no interactions with staff and no daily housekeeping, which was absolutely not a problem for our short stay. Location in downtown is very quiet, but there is a restaurant in the building, a brewery in the building, and an excellent coffee shop (Nashwell) across the street. Parking was easy as was getting around Lubbock. "

"Everything was clean and they have great customer service. "

"Very clean , friendly and helpful staff, very good breakfast"

"great location and excellent facility"

"Breakfast was great! And the staff was very friendly and helpful. The only thing I'd improve is that there was no way to lock the bathroom from inside. "

"Staff was exceptional, and the place was perfectly clean amazing awesome wood"

"The room was clean and breakfast was delicious. People at check in and check out were very friendly!"

"This property is old and somewhat outdated, however it was clean and suitable. A star off for the lobby scent that was overwhelming and off-putting. Not a fan of that, so if you are sensitive to smells this place might not be for you. (We laughed and wondered if they were trying to mask another smell) Husband said his breakfast omelette was very good; entire staff seemed friendly and helpful. Room was clean and comfortable."

"Yes it was great"

"Did not like that price was raised two times more for just one night due to an event in the area."

"Perfect place to stay"

"The staff was very helpful and the room was very clean. We will definitely stay again"

"Clean room but skimpy on the thin towels."

"The room had dead and live roaches on arrival. There was one towel and no extras available. There was no trash can nor bags. No toilet paper in the room. Only one working lightbulb and no extras to spare. Clerk was on her phone with her boyfriend while I checked in. Room smelled like strong cigarette smell and it even made my scrubs smell for work, worst stay ever in my life."

"Noise level was loud due to interstate, breakfast consisted of muffins and coffee. Was charged double rates due to graduation, disappointment, family should be able to enjoy their child graduating not worry about if they can afford the stay to see their accomplishments."

"great value, nice room"

"Very clean room EXCELLENT breakfast."

"The overall stay was great. No complaints w the room or amenities. The general manager however was very rude at check in. I asked if the deposit was refundable she rudely said yes it would be refunded within 48 business hours. It has been 10 business days of 05/23/26 && I still have not received my $100 deposit that she guaranteed would be refunded. I have stayed at this location several times in the past and I have never spoken with her for any reason because I’ve never had issues or...