Los Patos Strand

I hope you are having a pleasant week. I am writing to share some feedback regarding my family's recent stay at your resort this July 7th thru 13th. Overall, we found the property to be well-maintained, the grounds were lovely. The swimming pools were great especially the largest one. Now in July thr seaweed was an issues but I did notice the staff doing there best to manage it the best they could. I especially want to commend your staff for being wonderful; the team at the pool bar and the dining attendants were consistently attentive and professional. However, I would like to bring a few concerns to your attention. As it is currently the peak summer season, the high volume of guests has made the resort feel quite hectic. Additionally, our experience at the Italian restaurant was disappointing. My family of five found the food quality to be lacking, as several dishes appeared to be pre-cooked and reheated, resulting in a rubbery texture that was not enjoyable. Since it's a family resort, I think there should be more activities late in the night for thr adult crowd, parent's that usually cant do grown up fun and dance. The RUI party was nice but on certain nights but not too late and not every night. We appreciate the hard work of your team and hope this feedback is helpful for maintaining the high standards of your dining and guest experience.

House Keeping Excellent!

First off, this resort is massive! They have trolleys going around about every 5 mins which helped out with all the walking. We arrived 2 hrs early but was allowed to check in early. Right after checking in, we went to concierge to make reservations for the restaurants but they told us that every restaurant was already fully booked til the 14th and were leaving on the 13th. We went the next day to see if we could at least find a restaurant to go to on the 9th since it was my daughter's birthday. Thanks to Katherine for getting us reservations to Coral restaurant and was also able to get my daughter a cake. Heidy at concierge was also helpful and got us reservations to Santa Fe Steakhouse and Kyoto after being told that all the restaurants were fully booked. The room is a little outdated and needs a little TLC. Our shampoo/ conditioner holder fell off the wall and the light fixture in the shower also fell off on our 1st day. We told front desk and someone came to check it out but didn't fix it. The room was cleaned daily and mini bar was filled daily as well. Overall, our stay was ok but if I'm ever back in the DR, I'd probably try out a different resort.