Stayed at Hard Rock Los Cabos July 2025. Arrival requires booking your own transport; we used Cabo Airport Shuttle round-trip. Check-in was smooth but strictly at 3 PM with no early check-in or proper changing facilities, frustrating for our large group.
Rooms were spacious and comfortable, but king and two-queen rooms are same size (522ft) yet priced differently, which felt unfair. No two queen option for suites. Pools were excellent with varied atmospheres from lively main pool with DJs and dancing to peaceful swinging beds and a quieter family pool. Staff were attentive and managed towels, umbrellas, and seating well. The beach is beautiful but unsafe to swim due to strong waves and drop-offs.
Entertainment was lively with karaoke, Latin nights, and a Michael Jackson tribute. Shows were held in a small auditorium-style theater with snacks and a nearby bar, creating a fun, convenient experience. Escape room fun but we had a billing issue. Separate company; hotel tried to resolve.
Dining was good, especially Los Gallos for breakfast/lunch, but poolside food was average and desserts need improvement. Spa prices were very high, even compared to NYC, which discouraged use. Pricing overall felt excessive cabanas, transport, golfing, and other add-ons made the all-inclusive feel less inclusive.
Staff were exceptional friendly, attentive, and professional the true highlight of our stay. Despite pricing and check-in issues, I’d consider another Hard Rock resort in the future.