During our recent stay at Riu Sta.Fe, we had an unexpected emergency when my son had a minor accident. What could have been a stressful and chaotic situation was handled with exceptional care and professionalism, all thanks to the hotel’s access to a resident doctor.
It’s not something you usually think about when booking a hotel, but having medical support on-site turned out to be absolutely critical for us. The doctor arrived quickly, assessed my son’s condition with calm expertise, and provided the necessary first aid before recommending further steps. The staff were incredibly supportive throughout, helping us stay calm and ensuring we had everything we needed.
Beyond that, the hotel itself was wonderful—comfortable rooms, attentive service, and great amenities. But what truly sets it apart is its commitment to guest well-being. I can't express how grateful we are for the medical support during such a stressful moment. It’s rare to find a hotel that goes above and beyond in this way.
Highly recommended—not just for the comfort, but for the peace of mind they provide.