Udendørs pool

Anmeldelser af The Westin Bonaventure Hotel and Suites, Los Angeles

4 out of 5

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 1627 af i alt 2895 anmeldelser" "
Bedømmelse på 8 − Udmærket. 576 af i alt 2895 anmeldelser" "
Bedømmelse på 6 − Okay. 312 af i alt 2895 anmeldelser" "
Bedømmelse på 4 − Dårligt. 179 af i alt 2895 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 201 af i alt 2895 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Yolandra L

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i april 2024

10/10 Fremragende

Filiberto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente y el personal muy profesional.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Filiberto, gracias por tus amables palabras. El Westin Bonaventure Hotel & Suites, Los Ángeles está encantado de saber que los miembros de nuestro equipo fueron muy profesionales. ¡Esperamos su próxima visita!

10/10 Fremragende

Liz

Synes godt om: Rengøring
Happy with everything
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
Liz, it is wonderful to hear that you were happy with everything during your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Our team members strive to create exceptional experiences, and your feedback is truly appreciated. We're looking forward to welcoming you back!

10/10 Fremragende

Matthew

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property and great location
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
Matthew, thank you for your kind words! The Westin Bonaventure Hotel & Suites, Los Angeles, is delighted you enjoyed our property and location. We're looking forward to your next visit!

10/10 Fremragende

Ismael, San Jose

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place is clean and safe easy access the rooms is really confortable I like because they are friendly pets.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 25. maj 2024
Ismael, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles! We're delighted you found the rooms comfortable and appreciated our pet-friendly atmosphere. Our team members strive to make every stay enjoyable. We look forward to welcoming you back!

10/10 Fremragende

Juan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Coo
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Juan, thank you for sharing your feedback! The Westin Bonaventure Hotel & Suites, Los Angeles, is delighted that you had a great stay. We're looking forward to welcoming you back soon.

4/10 Dårligt

Jiaqi

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
So much noise from rooms next to me
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Jiaqi, thank you for sharing your feedback. The issue you encountered with the noise from neighboring rooms is noted, and it will be reviewed to ensure future stays are more comfortable. We hope to have another opportunity to better serve you in the future.

8/10 Udmærket

timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
First time in downtown, enjoyed the hotel and surrounding area.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Timothy, The Westin Bonaventure Hotel & Suites, Los Angeles is elated to hear that you enjoyed your stay and the surrounding area. We hope to welcome you back soon for another great experience!

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cafe workers very nice and helpful. As was the restaurant workers. Food was excellent. Thai girl extremely pretty.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 21. maj 2024
Mark, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles. The team members at our cafe and restaurant will be delighted to hear your compliments. We're glad you enjoyed the food and had a pleasant experience with us. We look forward to your next visit!

10/10 Fremragende

Luis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great hospitality and service.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Luis, the team at The Westin Bonaventure Hotel & Suites, Los Angeles greatly appreciates your kind words. They are delighted to hear you enjoyed the hospitality and service. They look forward to welcoming you back soon!

10/10 Fremragende

Marco

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
na
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Marco, thank you for your review. The Westin Bonaventure Hotel & Suites, Los Angeles is delighted to have met your expectations. We hope to welcome you back for another memorable stay.

10/10 Fremragende

Levon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel. Would go again
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 12. maj 2024
Levon, it's fantastic to hear that you enjoyed your stay at The Westin Bonaventure Hotel & Suites, Los Angeles and are considering a return visit. We are thrilled to have made a lasting impression and look forward to welcoming you back in the future. Thank you for sharing your positive experience.

2/10 Forfærdeligt

Junshin, Okazaki-shi

Overnattede 4 nætter i april 2024

10/10 Fremragende

Chastity

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the dining options as well as the spa, gift shop and hair/nail salon.
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Chastity, it's delightful to learn that you enjoyed various amenities at The Westin Bonaventure Hotel & Suites, Los Angeles. We strive to provide a wide range of conveniences and services for our guests to make their stay more luxurious. Next time you visit, do explore the rest of our excellent facilities as well!

4/10 Dårligt

shannon, seattle

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The hotel was totally unprepared for our convention of 2000 people. There were hour long waits for food service. They were understaffed. They consistently ran out of food and beverages. The LA Prime restaurant overcooked the sea bass and the drinks were poorly made. The only saving grace was that the rooms were comfortable.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Shannon, we regret that your experience during the convention did not meet expectations. We acknowledge the delays in service and appreciate your patience. The issues with the food and beverages at our restaurant are concerning and we will aim for improvements. It’s encouraging to hear, however, that you found the rooms to be comfortable. We're committed to offering a better service for future conventions. Thank you for your feedback.

10/10 Fremragende

Sheri

Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. maj 2024
Sheri, thank you for your stellar rating! The Westin Bonaventure Hotel & Suites, Los Angeles, is delighted to hear you had a great experience. We hope to welcome you back for another memorable stay.

10/10 Fremragende

Mercedes

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
convenient location
Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Mercedes, it's terrific to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be conveniently situated. We're grateful for your feedback and look forward to welcoming you back in the near future.

10/10 Fremragende

Ana

Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. maj 2024
Ana, thank you for rating your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. The team is delighted you had a wonderful experience. We're looking forward to welcoming you back!

8/10 Udmærket

Keping

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Good location close to Metro Union Station, the bed is terrific, very comfortable. The building is a bit old.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Keping, thank you for choosing The Westin Bonaventure Hotel & Suites in Los Angeles and taking time to share your positive review. We are thrilled to know you found our location convenient and appreciated the comfort of our beds. As for our hotel's style and architecture, while it carries an element of distinct charm, we constantly strive to maintain and update our facilities for the optimal guest experience. Looking forward to your next visit.

10/10 Fremragende

Caitlin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby was gorgeous! The rotating restaurant at the top was so cool! The staff was incredibly helpful and kind.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Caitlin, it's delightful to hear about your wonderful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you appreciated our stunning lobby and unique restaurant at the top. It's also fantastic that our team members were able to assist you and provide kindness throughout your stay. We hope to serve you again in the future.

10/10 Fremragende

Jeira

Overnattede 3 nætter i april 2024
Svar fra Customer Service den 22. maj 2024
Jeira, thank you for your positive rating of The Westin Bonaventure Hotel & Suites, Los Angeles. We are delighted you enjoyed your stay and hope to welcome you back soon!

8/10 Udmærket

Jade

Overnattede 2 nætter i april 2024
Svar fra Customer Service den 22. maj 2024
Jade, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles! We're glad to see you had a positive experience and we look forward to welcoming you back on your next visit.

2/10 Forfærdeligt

Raenisha

Synes ikke om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 3. maj 2024
Raenisha, we're genuinely sorry to hear that your recent experience with us did not meet expectations. We would appreciate any details you could provide about what could have been better during your stay, as we're always looking for ways to improve our services. Thank you.

10/10 Fremragende

Patty

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Patty, it's wonderful to hear you had a memorable experience at The Westin Bonaventure Hotel & Suites, Los Angeles! We appreciate your fantastic rating and look forward to the opportunity to serve you again in the future. Safe travels!

4/10 Dårligt

Kashif

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
The place is good to stay but the restaurants did not have good service and food!
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 1. maj 2024
Kashif, it's disappointing to hear that you were not entirely satisfied with your dining experiences. We constantly aim to deliver exceptional service and quality at our eateries. Your feedback helps us focus on what needs improvement. We hope to have another chance to make a better impression on you in the future.

10/10 Fremragende

Armando

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay again!!
Overnattede 7 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Armando, it's wonderful to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles was enjoyable enough to have you consider returning. Our team appreciates your kind review and we're already looking forward to your next stay!

10/10 Fremragende

CARLOS LUCIANO MARTINEZ

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excel rente muy recomendable Solo que el precio del estacionamiento es muy elevado en eso podrían mejorar mucho
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Carlos, es fantástico saber que tuvo una estadía recomendable en The Westin Bonaventure Hotel & Suites, Los Ángeles. Le agradecemos que nos indique áreas en las que podemos mejorar nuestros servicios, en particular, analizar nuestras tarifas de estacionamiento. Su satisfacción es nuestra prioridad y sus comentarios son parte integral de nuestros esfuerzos de mejora continua. Esperamos ansiosamente su regreso.

10/10 Fremragende

jianhui, Brooklyn

Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. maj 2024
jianhui, thank you for your excellent rating! The Westin Bonaventure Hotel & Suites, Los Angeles appreciates your feedback. We're delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Fremragende

Veronica A

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Thanks for the outstanding rating, Veronica!We're delighted your time at The Westin Bonaventure Hotel & Suites, Los Angeles was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Fremragende

JAMES

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Came for the restaurant as well! La prime, great service!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 29. apr. 2024
James, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're delighted to know that you enjoyed dining at La Prime and appreciated our friendly team members. We hope to have the pleasure of welcoming you back soon.

2/10 Forfærdeligt

Lady

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite was horrible. The couch bed had no sheets and a dirty mattress. The shower drain was severely clogged and filling up with water. Disgusting
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 27. apr. 2024
Lady, it's regrettable to learn about the inconveniences you encountered during your stay. We strive to offer our guests a great experience, and it's clear that we fell short in this instance with cleanliness and maintenance. This feedback has been noted and brought to the attention of our team so improvements can be made. We value your input and are hopeful we'd have the opportunity to serve you under better circumstances in the future.

8/10 Udmærket

Matthew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall it was a decent stay. Only stayed for one night but didn’t have any issues
Overnattede 1 nat i april 2024
Svar fra Customer Service den 26. apr. 2024
Matthew, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles during your visit. We're glad to know that you had a trouble-free stay, even though it was brief. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for a more extended stay in the future.

6/10 Okay

Fernando

Parking fees
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 25. apr. 2024
Fernando, it appears there was discontent regarding parking fees. Please note, our aim is to provide competitive rates while maintaining superior services. We appreciate your input and take all feedback seriously for future improvements. We hope to welcome you back soon for a better overall experience.

10/10 Fremragende

Anna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite was wonderful, and the view at night was AMAZING. All staff employees were friendly, especially those is the Bonaventure brewery. It was a great was to celebrate my husband’s 50th birthday!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Anna, it's wonderful to know that The Westin Bonaventure Hotel & Suites, Los Angeles lived up to your expectations for your celebrations. It's heartening to hear that the suite and stunning night views added plenty to your experience. We're glad our team members, particularly at the Bonaventure brewery, added warmth and friendliness to your visit. We hope to see you again in the future for more memorable celebrations.

10/10 Fremragende

Simran

Overnattede 4 nætter i februar 2024
Svar fra Customer Service den 25. apr. 2024
Simran, it's wonderful to hear you had a fabulous stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We immensely appreciate your stellar rating and are thrilled that your experience left a positive mark. We're keen to provide the same delightful experience on your future visits. Safe travels!

8/10 Udmærket

Matthew, New York

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel, the area is not the hotel’s fault but was very unsafe with a too many homeless people.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Matthew, we're pleased to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be satisfactory. Your remarks about the external surroundings are regrettable. While this falls outside our control, we understand your concerns. We trust that inside the hotel, our dedicated team ensured you felt secure. Your feedback is greatly appreciated.

6/10 Okay

Stephen

Overnattede 1 nat i april 2024
Svar fra Customer Service den 11. maj 2024
Stephen, we notice your recent visit yielded a middle-of-the-road rating. We'd like to understand better so we can work on enhancing your future stays. Please feel encouraged to share any specific feedback or details about your stay. We look forward to enhancing your experience with us in the future.

10/10 Fremragende

Otis

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Thanks for the perfect rating, Otis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Westin Bonaventure Hotel & Suites, Los Angeles.Have a wonderful day!

10/10 Fremragende

Melanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 20. apr. 2024
Melanie, thank you for leaving a top-rated score for The Westin Bonaventure Hotel & Suites, Los Angeles. We are pleased to learn that your stay met your expectations. Please consider us for your future visits to Los Angeles, as we would be delighted to continue providing top quality service.

10/10 Fremragende

Slaton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely place
Overnattede 1 nat i april 2024
Svar fra Customer Service den 19. apr. 2024
Thank you for this excellent rating, Slaton!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Westin Bonaventure Hotel & Suites, Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 Fremragende

Kyla

Overnattede 1 nat i april 2024
Svar fra Customer Service den 7. maj 2024
Kyla, it's wonderful to see you rated your stay at The Westin Bonaventure Hotel & Suites, Los Angeles so highly. We hope to have the opportunity to welcome you back in the near future.

10/10 Fremragende

Sahana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean property with comfortable beds near downtown LA.
Overnattede 1 nat i april 2024

4/10 Dårligt

Kimberlee

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Service og personale
My experience was terrible. The hotel cancelled my reservation even though Expedia had it confirmed on their end. No one had proper reasoning as to why it was cancelled and I had to rebook the day of and pay extra. No one as helpful. Wifi was terrible and made me go downstairs to get the "password" and when I got downstairs, they stated I could dial '0' on the phone and it would have been given to me. Everything had been such a hassle and inconvenience to me that day. I would never come back.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Kimberlee, your experience of reservation issues and inconsistent communication is not reflective of the smooth service we aim to deliver. While it's disappointing to hear about the trouble you had with obtaining the Wi-Fi password, we can assure you that we are taking your comments seriously. We would appreciate a chance to make your next stay free from complications and to deliver the hassle-free experience you expect from us.

10/10 Fremragende

Marco

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Daily fine to park valet
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Marco, it's wonderful to hear that you had a positive experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We take note of your feedback about valet parking services. We strive to offer a balance between premium services and cost-effectiveness. It is our hope this service brings added convenience to your stay. We look forward to your next visit.

10/10 Fremragende

Giselle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel
Overnattede 1 nat i april 2024
Svar fra Customer Service den 15. apr. 2024
Giselle, it's wonderful to hear that you found the Westin Bonaventure Hotel & Suites, Los Angeles, to be a great choice for your stay! We hope to have the opportunity to welcome you back soon for another pleasant experience.

10/10 Fremragende

Dilip

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Dilip, it's fantastic to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles met your expectations. We hope to be your choice of accommodation on future visits to Los Angeles.

10/10 Fremragende

Charles, Middlesex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 14. apr. 2024
Charles, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles, and for taking the time to rate us. We're delighted to see we met your expectations and look forward to your next visit.

8/10 Udmærket

Anand

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Decent hotel. Good location
Overnattede 1 nat i april 2024
Svar fra Customer Service den 14. apr. 2024
Anand, it's wonderful to hear you found the location of The Westin Bonaventure Hotel & Suites, Los Angeles advantageous. We appreciate your feedback and hope we can welcome you back in the near future. Thanks for choosing us!

2/10 Forfærdeligt

Amal, South ozone Park

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property is old and smells
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 13. apr. 2024
Amal, thank you for sharing your insights. It's unfortunate that your experience didn't meet your expectations. We continually strive to maintain and improve our facilities, ensuring we meet the diverse needs of our guests. Your comments about the property will guide us as we aim to enhance our guest experience.

10/10 Fremragende

Christian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Elegant lobby, only downside was the price for overnight parking.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 12. apr. 2024
Christian, we're glad to hear you appreciated the sophistication of The Westin Bonaventure Hotel & Suites, Los Angeles' lobby. We understand your concern about the overnight parking costs. Rest assured, we continually assess this part of our hotel services to make sure we provide the best balance of quality and cost-effectiveness for our guests. We look forward to serving you again in the future.