Dear Kathy, thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your first night. We're pleased to hear that our team was able to promptly address your concerns and provide you with a more peaceful room, ensuring you had a restful stay. Our guests' comfort is of utmost importance, so we hope your subsequent nights were restful. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Best Regards, Customer Care Team

Dear Dennis, we are happy to have served you well at Sunset West Hotel. It is our pleasure that our rooms match up to the standards you were expecting. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to West Hollywood, with all our facilities running at their best.Best Regards, Customer Care Team

Dear Thomas, thank you for your kind words about our friendly and helpful staff, good breakfast, and lovely pool facility. We apologize for any inconvenience caused by the noise from the A/C unit. We'll look into this issue to ensure a more peaceful environment for our guests. Your feedback is valuable, and we appreciate you sharing your honest feedback. We hope you had a great time during your stay, and we look forward to hosting you again for another cozy vacation.Best Regards, Customer Care Team

Dear Karina, thank you for reaching out to us. We regret the extreme inconvenience caused to you and are quite saddened to learn you had such a negative experience. Please let us know about any improvements we can introduce to enhance the overall guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards, Customer Care Team

Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards, Customer Care Team

Dear Emily, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Customer Care Team

Dear Guadalupe, thank you for your positive review! We're thrilled that you had a very good experience with us and appreciated our convenient location. We apologize for any inconvenience you experienced with the internet connection and assure you that we are continually working to improve it. Your satisfaction is our priority, and we look forward to hosting you again soon.Best Regards, Customer Care Team

Dear Jonathon, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Sunset West service in the future!Best Regards, Customer Care Team

Dear Klaous, we are happy to have served you well at the Sunset West Hotel. It is our pleasure that you were immensely satisfied with our lovely location, renovated accommodations, ample breakfast options, and the supermarket across the street. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our rooms, and we're thrilled to hear you admire the value we offered. We shall be delighted to host you on all your visits to Hollywood, with our facilities running at their best.Best Regards, Customer Care Team

Dear Kelly, thank you for taking the time to positively rate your recent stay at our hotel. We are sorry that the inadequate parking facility marred your time with us. Please know that we will be looking into this and working on imporvements. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to Sunset West Hotel.Best Regards, Customer Care Team

Dear George, thank you so much for taking the time to review your stay at the Sunset West Hotel. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city and easily access other areas of interest. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what Hollywood offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards, Customer Care Team

Dear Lacey, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issue mentioned in your review. We are sorry that the presence of bed bugs in the room severely affected your stay. We have informed the administration to review your feedback and assess this matter carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services.Best Regards, Customer Care Team

Dear Ana, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad our clean accommodations and lovely customer service impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear Melissa, we are saddened and shocked to hear that you did not have a good time at our hotel. While we are pleased to know that you appreciated our helpful staff team and convenient location, it is hugely disappointing that your time at the Sunset West Hotel was let down by the room's unsatisfactory layout, bedding, and other guests smoking in common areas. Our team has been notified of this negligent state of your room and reprimanded for their lack of awareness before allocating a room to our guests. We shall soon be upgrading the quality of our rooms, beds, and pillows with excellent housekeeping and regular maintenance services to ensure that such incidents do not occur again. We are sorry to hear about the discomfort you faced in our common grounds, so we would like to make it up to you. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back here on your next holiday to Hollywood to make up for the impeccable service we failed to provide this time.Best Regards, Customer Care Team

Dear Evangelina, we appreciate your positive feedback on our convenient location, breakfast options, and friendly hotel manager. However, we apologize for any shortcomings you experienced with some of our staff members and high noise levels. Your feedback has been shared with our team for immediate improvement. We are committed to providing excellent service to all our guests and will take steps to ensure a more pleasant experience for you. As a hotel dedicated to offering a satisfying guest experience to all, we continually try to improve the variety and quality of services that we offer, so thank you for sharing your feedback. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Customer Care Team

Dear Isaac, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Customer Care Team

Dear Guest, we're grateful for your positive feedback and are pleased to hear that you found our hotel clean and enjoyed our satisfactory service. Your comments regarding parking have been noted, and we apologize for the inconvenience caused. We strive to provide a comfortable and convenient experience for all our guests, and we appreciate your praise for our breakfast options and security measures. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at the Sunset West Hotel many more times.Best Regards, Customer Care Team

Dear Ghanashyam, thank you for staying with us and sharing gracious feedback on your visit. While we acknowledge your appreciation for our great location, we understand that you were unimpressed with your check-in experience. We are disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our services to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Brent, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Sunset West Hotel!Best Regards, Customer Care Team

Dear Oskar, thank you so much for sharing such a glowing review of your stay. We are delighted that you found our property convenient for visiting the attractions and other spots of your liking. Your compliments about your experience at the hotel and our well-maintained accommodations are our most valued assets. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. We gladly hope for the chance to host you again and provide you with a superior guest experience at the Sunset West Hotel!Best Regards, Customer Care Team

Dear Vince, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Customer Care Team

Dear Anna, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Claire, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad the property impressed you and our room conditions met your expectations. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear Arunee, we are happy to have hosted you and served you well at the Sunset West Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care Team

Dear Franziska, thank you for sharing a sweet review about your stay at the Sunset West Hotel. We're glad that our clean and comfortable accommodations made your stay pleasant and that you especially enjoyed our convenient location. We apologize for the limited parking situation and assure you we'll take action to improve the facilities. Thank you for taking the time to share feedback. We hope to have you back on your next trip to West Hollywood!Best Regards, Customer Care Team

Dear Emily, thank you for rating and reviewing your stay at the Sunset West Hotel. Providing our guests with our most excellent facilities and hearing their positive feedback makes our day. Our team contributes their best efforts to ensure that our guests receive the value of a premium hotel experience, and we're delighted to have done that for you. We are also glad to learn that our hygiene standards and tasty breakfast service worked out perfectly for you. Thank you for your honest customer feedback. You had the experience we strive to provide for each of our guests, and we hope to welcome you back many more times.Best Regards, Customer Care Team

Dear Igor, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sunset West Hotel guest experience on your next visit to Hollywod.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Alma, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad our beautiful property and lovely accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear Tasha, thanks for sharing your feedback and appreciating our incredible location. We apologize for the issues you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret falling short of your expectations in this regard. Let us take a detailed look at the issues you raised to see what can be accommodated for the comfort of our customers. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular Sunset West guest experience in all aspects!Best Regards, Customer Care Team

Dear Philip, thank you for sharing your thoughts with us. We're glad to hear that you found our location convenient for exploring the tourist spots and appreciated the complimentary parking, although we apologize for any inconvenience caused by the size of our parking lot. Your feedback regarding the room amenities and water pressure in the shower is duly noted, and we'll work on improving these aspects and making repairs to ensure a more comfortable stay for our guests. We understand your point about the ambiance and will work on updating our property accordingly. We hope to have the opportunity to welcome you back for another pleasant stay should your travels bring you our way again.Best Regards, Customer Care Team

Dear Karsten, we appreciate your detailed feedback on your recent stay with us. It's great to hear that you found our location convenient for accessing Hollywood Boulevard, enjoyed the free parking facility, and that you found our hotel suitable for backpackers and young travelers. We apologize for any inconvenience you experienced during breakfast due to limited seating, and we'll look into improving this aspect of our service. We're pleased you appreciated the complimentary parking and the dining options nearby. Should your travels lead you back to the area, we'd love to welcome you again for another enjoyable stay.Best Regards, Customer Care Team