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Anmeldelser af Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 2219 af i alt 3603 anmeldelser" "
Bedømmelse på 8 − Udmærket. 708 af i alt 3603 anmeldelser" "
Bedømmelse på 6 − Okay. 328 af i alt 3603 anmeldelser" "
Bedømmelse på 4 − Dårligt. 172 af i alt 3603 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 176 af i alt 3603 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super
Overnattede 2 nætter i september 2022
Svar fra Michael Garcia den 12. okt. 2022
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Magnus

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ligger super godt. Men er har noget slidte værelser de trænger til en renovering. Døren til vores værelse kunne dårlig lukkes, uden den skulle smækkes i. Så dette på flere andre værelser, hvor man kunne se at døren ikke var lukket ordentligt.
Overnattede 2 nætter i august 2022
Svar fra Michael Garcia den 6. aug. 2022
Thank you for choosing to stay with us and providing your honest feedback. Please allow us to take this opportunity and extend our warmest and most sincere apology for the inconvenience you experienced during your last visit with us. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

10/10 Fremragende

line marie laursdahl

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med yderst venligt personale. Rent og pænt poolområde.
Overnattede 1 nat i juni 2022
Svar fra Michael Garcia den 6. jul. 2022
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Michael

Overnattede 5 nætter i marts 2022
Svar fra Michael Garcia den 8. apr. 2022
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Udmærket

Jomit

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The universal studio shuttle was very convenient.
Overnattede 2 nætter i maj 2024

6/10 Okay

Dong

Rejste med familie og småbørn
Bathroom is not well maintained
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Dekeidra

Rejste med familie
Synes godt om: Rengøring, service og personale
The staff at the hotel were amazing! However I expected the room to be a little better for $400 a night. I didn’t have a microwave and I was. Unable to heat my pizza.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Valter

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The parking lot never worked, U pay 42 Uds per night tax, and the room key for opening it beber worked, and the help button sometimes they just don’t answer , so I had to leave the car in garage and go to front desk for some help and anyway it didn’t worked one single time .
Overnattede 3 nætter i maj 2024

10/10 Fremragende

jing feng, Smyrna

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Like the staff as well
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Leyla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff is great! They are very friendly and helpful!
Overnattede 2 nætter i maj 2024

6/10 Okay

Shicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Paul

Rejste med partner, Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Had a late check in due to delayed 8 hour travel day. Once I was near the hotel, I called for directions due to roadwork closures and GPS not recognizing the access issues into the hotel. The front desk kept transferring me to a concierge desk that was closed. I drove in circles for 30 min. Finally arrived at the hotel at 10:30pm to check in to my room. Had to immediately order food and sleep due to a 7am wake up call for work. Went to bed at 12:30am and at 1:30am I was ripped out of sleep to an excruciating and startling fire alarm. I jumped out of bed panicked and ran out of my room to see what was happening. The entire floor was flashing lights and the alarm was screaming through out the halls and all rooms on my floor. A few startled guests were also out of their rooms at this time. I decided to take the stairs 9 floors down to the lobby to see what was happening. When I finally made it down, no one was in sight. Not one employee was at the front desk. I ran outside the hotel to look at the building to see if there was smoke or a fire and I saw from the windows that just my entire floor was flashing emergency lights. I went back inside to the front desk and finally someone was coming out from a side office. I explained what was happening and they had no no idea. I was assured that there was no emergency. I went back to my room and 10 min later the electricity was shut off completely. Pitch black on my entire floor. Power went back on 20 min later. I got 3 hours sleep.
Overnattede 1 nat i maj 2024

10/10 Fremragende

David James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful building and grounds. Shuttle a bit slow to arrive, and elevators get a bit overwhelmed at times, but otherwise all was great! Well appointed rooms, pool and hot tub were great too.
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Udmærket

Tamra

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Kris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Greg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
First room was noisy from traffic, but the next day we requested a quieter room, which was provided. Then the stay and concierge was excellant.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful location to Universal Studios, free shuttle from hotel and Metro station nearby to get to Hollywood Blvd. Staff was wonderful and helpful. Hotel was so nice and reasonable in price.
Overnattede 3 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

ERIK

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay. Friendly staff.
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

ERIK

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay. Friendly staff. Will stay here again
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Udmærket

Spencer

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Julia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Fahria

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If you are planning to visit universal studio then this is the place to be. You can walk to the universal studio in 8 min. Shuttle runs every 15 min. View of the mountain from the room is amazing. Staff is very friendly and attentive. We enjoyed the stay a lot. Will stay here again.
Overnattede 4 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Courtney

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So nice it is so close to the theme park. Friendly staff, clean room and overall good experience
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Lily

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When we first got there, they gave us a room was that half of a joint room. Nothing like the photo on here. You walk into the room and there is a bed and walls. That’s it. My partner and I found it unacceptable considering the price we paid. So we went to the front desk to ask for an upgrade. The staff was awesome. They gave us a room on the 9th floor (no charge), the room looked exactly like the picture of the traditional king size room. Really happy at the end!
Overnattede 3 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Luis

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente ubicación
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

kellye

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great hotel with amazing staff. The courtesy bus to Universal Studios was awesome, but the hotel itself was walking distance (~10min). Complimentary water, drinkable in room coffee, comfortable and nothing was too hard for any staff member. As a family with 2 children, it was a fantastic hotel!!!
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 25. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Megan, Rohnert Park

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It sucks that we have to pay for parking when we’re already paying for the room, but the rooms are nice and clean and everything is very upscale
Overnattede 1 nat i februar 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Jose

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

JEFFREY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Ashley

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walking distance from universal
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Udmærket

Jacqueline, San Antonio

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I didn’t realize this hotel was part of universal studios. If you have children it’s great. If your looking for quiet this is not your hotel. Children were running upstairs in the room above me hours a day which is normal for children. I had only noticed that the hotel was close to my son who was graduating from a local university.
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Cesar

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Parking is to expensive and the bathroom door don’t close and no body fix it
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fremragende

Michael, Fremont

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As someone who has never stayed here I wasn’t sure what to expect. The key cards were cool a Super Nintendo Mario themed one. They worked with no issues for the room. I didn’t need it but they had a desk where you could order tickets to universal which saves time or any other info you would need. There’s an elevator should you miss to shuttle to city walk don’t walk up hill it’s a pain in the ass but instead take the elevator to the Hilton. The Starbucks is open to 11 am and they sell everything at fair price while other stuff is hotel price. Everything is very convenient and easy. I didn’t use the 24 hour gym but it’s great they have that and i also didn’t use the pool but you don’t need to bring your towels. I would definitely stay here and recommend the hotel to people. I had one minor issue that wasn’t the hotels fault but the former guest and they handled it right away. They made sure I was the priority.
Overnattede 4 nætter i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

VIVIAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently stayed at the Sheraton Universal City and overall had a pleasant experience with a few notable points.First off, the location is fantastic—being so close to Universal Studios was incredibly convenient. It made our trip much easier and more enjoyable. Additionally, the beds were very comfortable, providing a good night's sleep after a long day at the park.However, there were a couple of areas that could use some improvement. The hallways leading to the rooms had a musty smell, and unfortunately, the rooms themselves didn't have that fresh, clean scent you'd expect. This was a bit disappointing. Furthermore, the main shower head in our bathroom didn't work, which was quite inconvenient.Despite these issues, the staff were friendly and attentive, which made our stay more pleasant. I hope the hotel addresses these concerns because it has the potential to be an even better place to stay.I would recommend the Sheraton Universal City for its excellent location and comfortable beds, but I also hope they make some improvements to enhance the overall guest experience.
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Kristina

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff and prompt delivery of requests. Accommodating with early check in. Very clean
Overnattede 3 nætter i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Catarino

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a great experience with excellent staff on hand.
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Pawel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such a comfortable room, and the location is perfect for accessing City Walk and the theme park. I liked the hotel pillows so much that I ordered some when I got home!
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Udmærket

Josephina

Rejste med familie
Synes godt om: Service og personale, faciliteter
Great place to take your family.
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Nicholas J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The cost to self park was $44 / night.
Overnattede 2 nætter i april 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Lisa Christine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer service and staff are outstanding! It was very clean and the food was good. Easy to get to Universal. They have a shuttle to transport you and comes around about every 15 min or you can walk it in 10 min. Would stay here again.
Overnattede 3 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Udmærket

Susan, Auckland

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Forfærdeligt

Sukwon

Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Udmærket

Rachel

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Next to freeway, loud traffic. Patio was dirty
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Dårligt

Benjamin

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
No
Overnattede 4 nætter i maj 2024
Svar fra Michael Garcia den 22. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fremragende

Ximena Paola

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cómodo
Overnattede 4 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Aloha, American Canyon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Forfærdeligt

TERESA

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Clara

Rejste med partner
Synes godt om: Rengøring, service og personale
Close to everything, and transportation didn't like it been outdated.
Overnattede 1 nat i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale
Great place ,rooms were very clean and comfortable . Staff were very friendly and polite
Overnattede 3 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fremragende

Lourdes

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to universal with free shuttle to the park
Overnattede 3 nætter i maj 2024
Svar fra Michael Garcia den 17. maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!