6/10 Okay
PHIL
Rejste med familie
6. aug. 2025
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Running a boutique high end hotel in the second largest city in the US is hard, especially when your competition is famous international hotel brands.
The Cara Hotel falls short of the high expectations of its guests by repeatedly failing on basic needs and expectations.
My wife and I spent last weekend in the hotel while visiting family in town. This was our second stay.
The rooms are small, and as a result no complimentary coffee or small bottles of water are available in the room. This is frustrating for East Coast travelers who wake up early to find out no coffee or food service is available in the lobby until 7AM—making it necessary to walk 5 blocks to Starbucks.
During our recent stay, housekeeping took our towels and did not replace them, nor did they empty our trash containers. We came back to the room wanting to shower, but had to wait until replacement towels were located.
During our previous stay, we made reservations for 4 to entertain family for a special occasion. We were seated 45 minutes late after some beautiful people were seated before us. It wasn’t clear whether the restaurant had overbooked or just bumped us despite our having a reservation. We did not eat at the restaurant during our recent trip.
PHIL
Overnattede 2 nætter i august 2025
