Dear Guest,Thank you for your Kind review.Kind Regards,

Dear Pia,I am delighted that the team went out of their way and contributed to a great stay in London. We hope to welcome you again in the future.Regards,Duty Manager

Dear Martin,Thank you very much for having taken the time to share this lovely review following your recent stay with us.I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Kensington Gardens the next time your travels take you to London.Thank you for recommending us on Expedia.With kindest regards,Rafael SanmartinFront Office Manager

Thank you for staying at Thistle Kensington Gardens Hotel.

Dear Helle,Thank you very much for your kind review. It is great to read you had an enjoyable stay with us and we look forward to welcoming you back in the future. Kind regards Reception Team

Dear Merete, Thank you so much for your feedback regarding your recent stay at Thistle Kensington Gardens. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valuable comments based on their individual experience that assist us in continually improving our service standards, so thank you again for taking the time to provide us with your feedback. We greatly look forward to welcoming you back in the near future.Kind RegardsReception Team

Dear Guest, Thank you for taking the time to give us your valuable feedback regarding your recent stay at the Thistle Kensington Gardens. I am very sorry to hear that your experience was below your expectations and I have shared your feedback with the relevant departments to ensure that these shortcomings in our service standards do not reoccur in the future. I hope you may give us a chance to provide better service when you are next visiting London. Kind Regards, Karina Sokolovska Front Office Manager

Dear Anne,Thank you for your review! We hope to welcoming you back in the future.Best wishesReception Team

Dear Valued Guest,Thank you for your review! We hope to welcoming you back in the future.Best wishesReception Team

Dear Michael,Thank you very much for your feedback. We are happy to read you enjoyed your stay with us and look forward to welcoming you back in the future.Kind regardsReception Team

Dear Nicole, Thank you for your review of your recent stay at the Thistle Kensington Gardens Hotel and your positive feedback. We do hope we can welcome you back in the near future. Kind Regards Roy Nardone Hotel Manager

Dear Helle, Thank you for your review of your recent stay at the Thistle Kensington Gardens Hotel. We do hope we can welcome you back in the near future. Kind Regards Roy Nardone Hotel Manager

Dear Lars,Thank you for your review of your recent stay at the Thistle Kensington Gardens Hotel.We do hope we can welcome you back in the near future.Kind Regards

Thank you for the wonderful review. We look forward to welcoming you back. Very Best Regards, Front of House Team

You can't just post 10/10 and not tell us why you loved our hotel so much Anders!!

Dear Dorte, Thank you for taking the time to share your feedback after your recent stay at the Thistle Kensington Gardens. I am truly happy to read that you enjoyed your stay. Hope to welcome you back soon. Kind Regards,

Dear Mette, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments. Hope we can welcome you in the near future Kind Regards

Dear Dorte Rauff, Thank you for your wonderful. We were pleased you enjoyed your stay and the location and hope we can welcome you back soon again. Kind regards,

Dear Jette Voigt, Thank you for your fantastic review, we were pleased you enjoyed your stay and we hope to see you soon again.

Thank you for your nice review we were pleased you enjoyed your stay and we hope we can welcome you back soon again.

Thank you for your nice review, we were pleased you enjoyed your stay and hope we can welcome you back soon again.

Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you enjoyed your experience at our hotel.We're delighted that you found your room to be clean and of a decent size, and that you appreciated the beautiful view of Hyde Park. Our location is indeed one of our highlights, and we're glad you found it convenient for your stay.We hope to have the pleasure of welcoming you back for another great stay in the future. If there's anything specific you'd like us to do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our staff to be very helpful during check-in and that they were accommodating to your early arrival.Your understanding regarding the speed of our elevators is greatly appreciated. We always strive to provide a smooth and comfortable experience for our guests, and we apologize for any inconvenience caused by this.We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay here again when in London. We look forward to welcoming you back for another pleasant stay in the future!If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Thank you for choosing to stay with us at the Thistle London Hyde Park Kensington Gardens Hotel once again, and for sharing your positive experience with us. We truly appreciate your loyalty and are delighted to hear that you had another enjoyable stay.It's fantastic to know that our staff's politeness and helpfulness made a positive impression on you. We strive to provide exceptional service to all our guests, and we're thrilled that you felt well taken care of during your visits.Our location, close to the Queensway tube station and within walking distance of Paddington train station, as well as the beautiful Kensington Gardens park just opposite the hotel, is indeed one of our highlights. We're glad you found it convenient for exploring the area.Thank you once again for your kind words and continued support. We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our staff to be very helpful during check-in and that they were accommodating to your early arrival.Your understanding regarding the speed of our elevators is greatly appreciated. We always strive to provide a smooth and comfortable experience for our guests, and we apologize for any inconvenience caused by this.We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay here again when in London. We look forward to welcoming you back for another pleasant stay in the future!If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

Dear Glenn,We're thrilled to hear that you had a great experience at our hotel! Our convenient location near the Tube, Hop on Hop off stops, and restaurants aims to provide ease of access and enhance your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can assist you with or if you have any further feedback, please let us know. We're here to help!

Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our hotel's excellent location near Hyde Park and found it to be good value, especially with the convenient parking option.However, we apologize for the delays you experienced during check-in and check-out. We understand the importance of efficient and prompt service, and we regret any inconvenience this may have caused you. Your feedback is valuable to us, and we will review our procedures to ensure that adequate staffing is in place to minimize waiting times for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know.

We're delighted to hear that you enjoyed our hotel's location near Kensington Gardens and Queensway tube station. Providing a convenient and accessible location for our guests is important to us, and we're glad that our proximity to these attractions enhanced your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.

I'm truly sorry to hear about the multiple issues you encountered during your stay with us. Your experience falls far below the standard of service we strive to provide to our guests. It's unacceptable that you had difficulties accessing the hotel due to the front door locking, and we apologize for any inconvenience this caused you. Additionally, the presence of mice in your room is completely unacceptable, and we understand the distress this must have caused your family, especially with a toddler and a pregnant wife. Rest assured, we are taking immediate steps to address this issue and ensure that it does not happen again.We apologize for the lack of suitable room alternatives provided by our front desk staff and the discomfort you experienced due to the room's lack of AC. Your feedback regarding the breakfast and payment options is also appreciated, and we will review our policies to ensure they better meet the needs of our guests.Please accept our sincerest apologies for the shortcomings you experienced during your stay. We understand the importance of providing a comfortable and hassle-free experience for our guests, and we deeply regret that we fell short of your expectations. If there's anything we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

We're delighted to hear that you enjoyed our hotel's central location, with close proximity to the tube and the beautiful Hyde Park. Providing convenient access to the city's attractions is a priority for us, and we're glad that our location enhanced your stay. Thank you for sharing your positive feedback, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know.

We sincerely apologize for the inconvenience you experienced with our staff's response time and the issue with honoring credits for declining linen service. Providing prompt and efficient service is a priority for us, and we regret that we fell short of your expectations in this regard.We take your feedback seriously and will address the issues you've raised with our team to ensure that necessary improvements are made. Additionally, we will ensure that credits for declining linen service are honored as advertised.Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to make it right and welcome you back for a more positive experience in the future.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's convenient location and accessibility to London's attractions, as well as our delicious breakfast offerings.We apologize if you encountered any inconvenience with the cleanliness of your room. Please rest assured that we take cleanliness very seriously, and we will address this matter promptly with our housekeeping team to ensure that all our rooms meet the high standards expected of a 4-star hotel.Regarding your comment about our staff speaking only English, we understand that multilingual support is important for our diverse guests. We are continuously working on improving our language offerings to better serve our international clientele.Additionally, we regret any disappointment caused by the proximity of the petrol station. We strive to accurately represent our hotel in our photos and descriptions, and we will take your feedback into consideration to provide a more comprehensive portrayal of our surroundings.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

得知您對房間的大小和佈局不滿意，我們深感抱歉。 您的舒適對我們來說很重要，對於有限的空間和佈局限制給您帶來的任何不便，我們深表歉意。 我們理解當住宿不符合預期時會多麼令人沮喪。 您的回饋非常寶貴，我們將在努力改善客人體驗時考慮這些回饋。 如果我們可以採取任何具體措施讓您的住宿更加舒適，請隨時告知我們，我們將盡力滿足您的需求。

We're delighted to hear that you enjoyed your stay with us! Being right across from the park does offer a lovely atmosphere, and we're glad you appreciated it. Thank you for mentioning the cleanliness and brightness of the hotel. We would be thrilled to welcome you back for another stay whenever you're in the area!

We're truly sorry for the inconvenience and frustration you experienced upon arrival. It's unacceptable that we couldn't accommodate you as planned and that you had to travel to another location, especially one that wasn't your preference. We apologize for the rude behaviour of our staff, which does not align with our standards of service. Your feedback is invaluable, and we will address these issues to prevent similar occurrences in the future. If there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

We're pleased to hear that you found the location satisfactory. We aim to provide convenience and accessibility to our guests, and we're glad it met your expectations. If there's anything else you'd like to share or if you have any further questions, feel free to let us know. We're here to help!

Dear Jessica,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We appreciate your kind rating and look forward to welcoming you back in the future!

Dear AlexandraOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

Dear NataliyaOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.We are delighted to hear that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon for another memorable stay.Warm Regards,

Dear KevinOn behalf of everyone here at Thistle Kensington Gardens Hotel, I wanted to extend our heartfelt gratitude for taking the time to review us. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.Warm Regards,

We're thrilled to hear that you had a positive experience during your stay with us! It's wonderful to know that you found our hotel well-priced, conveniently located next to Kensington Gardens, and within walking distance of Paddington station. We're glad you enjoyed the clean room and pleasant breakfast, and we're honoured that you consider us good value for money. We can't wait to welcome you back again on your next visit! If you need anything else or have any further questions, please feel free to reach out.

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

Dear Guest,Thank you for kindly choosing Thistle Kensington Gardens for your stay, we hope to welcome you next time if you're staying in the area.

We're pleased to hear that you enjoyed our hotel's convenient location with easy access to public transportation. However, we apologize for any inconvenience caused by slow service from our staff. Providing prompt and attentive service is important to us, and we will address this issue with our team to ensure a better experience for our guests in the future. Your feedback is appreciated, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us.

Dear Guest,Thank you for taking the time to review us, we hope to welcome you back soon.Kind Regards,

Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced during your time with us.We regret the oversight in assigning you a handicapped room when it wasn't requested. Your comfort is of utmost importance to us, and we apologize for any inconvenience this may have caused. Additionally, we apologize for the recurring issue with flushing the toilet. Please know that we have addressed this matter with our maintenance team to ensure it is promptly resolved.We understand that the softness of the mattress may not have suited your preference. Please don't hesitate to reach out to our reception team in the future, as we would be happy to provide additional bedding or explore alternative room options to better accommodate your needs.Thank you for bringing these matters to our attention, as it allows us the opportunity to improve and better serve our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.Warm regards,