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Anmeldelser af The Trafalgar St. James London, Curio Collection by Hilton

5 out of 5
The Trafalgar St. James London, Curio Collection by Hilton
2 Spring Gardens, Trafalgar Square, London, England

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 760 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 189 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 24 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 15 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 13 af i alt 1001 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

9,4/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jesper

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Varm anbefaling
Dejligt og meget centralt hotel. Uovertruffen serviceniveau fra personalet. Morgenmad var helt i top. Kan varmt anbefales.
Overnattede 2 nætter i marts 2023

8/10 Udmærket

Rasmus

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
perfect location and comfort
Nice hotel with perfect location at Trafalgar Square. 5 min walk to Soho, or a run around Buckingham. Good service and comfort, breakfast was good - best part is the roof top! small, so make sure to reserve, but the view is great
Overnattede 2 nætter i oktober 2021
Svar fra Laura, Front Office Supervisor den 24. okt. 2021
Dear Rasmus, Thank you for your recent feedback about your experience with us. Your feedback is very much appreciated. We are glad to read that you had a pleasant stay with us! We very much look forward to welcoming you again soon. Kind Regards,

10/10 Fremragende

Maria

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
High standard
Great location! Lovely hotel and a very good standard in the room and the hotel bar. Would for sure visit again.
Overnattede 3 nætter i marts 2020

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Godt og flot
Dejligt tæt på alt og flot.
Overnattede 4 nætter i marts 2020

10/10 Fremragende

Morten

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2019

10/10 Fremragende

anette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2019
Svar fra Marta den 17. jun. 2019
Dear Anette, Thank you for taking the time to review your experience! We were thrilled to see a 10 scores review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Marta Kerenyi Guest Relations Manager

10/10 Fremragende

Feride Soysal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig god beliggenhed med gå afstand til mange seværdigheder og spisesteder, hyggelig rooftop med god morgenmad. Flotte værelser og badeværelse
Overnattede 2 nætter i marts 2019
Svar fra Marta den 17. apr. 2019
Good Afternoon, Thank you for taking the time to review your experience! We were thrilled to see a 10 scores review and your lovely comments. We hope we will have the pleasure to welcome you back in the near future! Kind Regards, Marta Kerenyi, Guest Relations Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2019
Svar fra Maria Tenorio den 29. jan. 2019
Dear Guest, Thank you for taking the time to review your experience! We were thrilled to see that you evaluated our hotel with 10 out of 10 and I trust that we will have the opportunity in the future to welcome you back in the near future! Kind Regards, Maria Tenorio Guest Relations Manager

10/10 Fremragende

Johansen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel med rigtig god beliggenhed
Fantastisk beliggenhed og super serviceminded personale. Værelserne er nyrenoverede og stiligt indrettede. Kan kun give mine varmeste anbefalinger
Overnattede 2 nætter i januar 2019
Svar fra Marta den 8. jan. 2019
Dear Johansen, Thank you for taking the time to review your experience! We were thrilled to see a 5-star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Marta Kerenyi Guest Relations Manager

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel
Fantastisk lækkert ophold på Trafalgar Square St. James hotel. Super service, og smukt stort værelse. Perfekt beliggenhed. Klart anbefalingsværdigt..
Overnattede 1 nat i december 2018
Svar fra Marta den 6. dec. 2018
Dear Michelle, Thank you for taking the time to review your experience! We were thrilled to see a 5-star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Marta Kerenyi, Guest Relations Manager

8/10 Udmærket

Joachim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Et dejligt hotel, men næste gang ville jeg nok vælge et andet område. Der er intet galt, bare ikke min stil
Overnattede 3 nætter i november 2018
Svar fra Miklos den 10. nov. 2018
Dear Joachim, Thank you for taking the time to review your experience! We were happy to see a 4-star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Miklos Jocskov Front of House Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Supper lækkert og centralt.
Super centralt og meget lækkert. Husk en tur på tagterrassen, hvis vejret er til det.
Overnattede 2 nætter i maj 2018
Svar fra Suzaan den 2. jun. 2018
Thank you for your recent feedback about your experience with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Suzaan Evans Guest Relations Manager

10/10 Fremragende

Gwen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, great location!
Overnattede 4 nætter i maj 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

St. Clare

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel that was undergoing renovation. Room was on the 1st floor but was quiet despite the ongoing renovations. Beautiful and spacious room. Service was first rate: complimentary water and soda was replenished upon request and room was always cleaned by the time we returned. Close to everything! Would stay again in the future to see the result of the renovations.
Overnattede 4 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 24. maj 2024
Dear St Clare,Thank you for leaving such a fantastic review of your recent stay at the Trafalgar St. James! We're delighted to hear that you enjoyed your time with us, especially considering the ongoing renovations.We appreciate you highlighting the beautiful and spacious room on the first floor, and we're glad it remained quiet despite the construction. It's wonderful to know our first-rate service made a positive impact – complimentary water and soda being replenished and the room being consistently cleaned are all part of our commitment to your comfort.The hotel's central location is a major advantage, and we're thrilled it was convenient for your explorations.We're so glad you'd consider returning to experience the completed renovations! We're working hard to create an even more comfortable and luxurious space for our guests. In the meantime, we hope to welcome you back soon!Sincerely,

10/10 Fremragende

Joanne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff! Beautiful hotel! Rooftop restaurant is nice and convenient but not too many choices in the menu and room service. Our food was delicious. Some construction is going on but not a concern. Room Is heavily perfumed and there is no option to open a window. Centrally located. Nice hotel but small.
Overnattede 1 nat i maj 2024
Svar fra Lidia Camacho, Guest Relations Manager den 24. maj 2024
Dear Joanne,Thank you for taking the time to share your feedback about your recent stay at the Trafalgar St. James! We're thrilled to hear you had a positive experience overall, especially regarding our fantastic staff and the beautiful hotel itself.We appreciate you mentioning the convenience of the rooftop restaurant, and we're happy to hear you enjoyed the delicious food. We understand your feedback about the menu options, and we'll certainly take that into consideration as we review our offerings.We apologize for any inconvenience caused by the ongoing construction in the lobby area. We're working hard to expand the space and create a more comfortable environment, and we expect the renovations to be completed soon.We appreciate you understanding that the lack of openable windows is due to the building's design. However, your feedback about the strong room perfume is valuable. We'll investigate ways to offer fragrance-free options for future guests who may have sensitivities.Thank you again for choosing the Trafalgar St. James. We're glad you enjoyed the central location and the overall experience despite the minor drawbacks. We hope to welcome you back again once the renovations are complete and we can offer an even better stay.Sincerely,

10/10 Fremragende

Michaela

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Leider gerade im Umbau
Overnattede 3 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

8/10 Udmærket

Sally

Synes godt om: Rengøring, service og personale
Close to central London
Overnattede 2 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Fen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helpful staff. Terrific location. Five stars all around!
Overnattede 4 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Boris

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location walkable to Buckingham Palace
Overnattede 6 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Jacki

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love their roof top patio! Clean rooms, great breakfast, friendly staff and close to a lot of the sites.
Overnattede 4 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed at the Trafalgar St. James for 4 nights in April. I will 10/10 recommend and will stay here again. The hotel is well maintained, the location is perfect for convenience and location in the city. Most places are walkable or a quick Uber or taxi ride. The staff are very friendly and helpful. The rooms are clean and sizeable, the beds were comfortable and a well stocked mini bar. Management did a wonderful job communicating about the events going on outside the hotel in Trafalgar Square to avoid commuting delays. I am very pleased with my experience and stay here.
Overnattede 4 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 24. maj 2024
Dear Nicole, Thank you so much for taking the time to leave such a fantastic review of your stay at the Trafalgar St. James! We are thrilled to hear that you had a 10/10 experience and would recommend us to others.Your kind words about the hotel's maintenance, location, and staff are truly appreciated. We take great pride in ensuring our guests have a comfortable and convenient stay, and it's wonderful to know we achieved that for you. We're especially glad you found the rooms spacious and comfortable, with the added bonus of a well-stocked minibar!We also appreciate your recognition of our proactive communication regarding events in Trafalgar Square. It's important to us that our guests have a smooth and enjoyable experience in London, and clear communication is key.We are delighted to hear you plan to stay with us again, and we look forward to welcoming you back to the Trafalgar St. James in the future!Sincerely,

10/10 Fremragende

Addiel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great!
Overnattede 3 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

miguel

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Una gran ubicación y ahora que terminen la remodelación va a estar más bonito
Overnattede 3 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Anson Peter

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Trafalgar St. James London, Curio Collection by Hilton was amazing all around. The staff was very friendly and helpful. Mohit and Toni were always around to give a helping hand. The property was very close and convenient to all of the london attractions. My family and I enjoyed our stay.
Overnattede 4 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 24. maj 2024
Dear Anson,Thank you so much for choosing the Trafalgar St. James London, Curio Collection by Hilton, and for sharing your wonderful feedback! We're delighted to hear that your stay with us was amazing "all around."It truly means a lot to know that our staff made such a positive impression. We'll be sure to pass on your kind words to Mohit and Toni – they'll be thrilled to hear they were able to assist you throughout your stay.The Trafalgar St. James' location is perfect for exploring all that London has to offer, and we're so glad it proved convenient for your family.We're happy to hear you enjoyed your time with us, and we hope to welcome you back again soon!Sincerely,

6/10 Okay

James

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Tracy, Plano

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a short but amazing stay at St James. Every employee was so kind, friendly, super helpful and on top of their game. The only downside of the hotel was that it’s very small. The rooftop bar view was amazing but again a very small space. Either way I would stay here again bc of the convenience of the hotel’s location! I do think they’re under construction in the lobby area so maybe it’s going to be bigger eventually.
Overnattede 2 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 24. maj 2024
Dear Tracy,Thank you so much for taking the time to share your feedback about your recent stay at St. James! We're thrilled to hear that you had a short but amazing experience with us. It's truly rewarding to know that every employee you encountered was kind, friendly, and helpful – that's exactly what we strive for.We appreciate your honest feedback regarding the size of the hotel and rooftop bar. While we can't change the current footprint, we are constantly looking for ways to improve the guest experience. We're happy to hear you noticed the construction in the lobby area – that's exactly right, we're undergoing renovations to expand the space and create a more comfortable environment for our guests. We can't wait to unveil the new look soon!We're so glad you would consider staying with us again, and especially appreciate you acknowledging the convenience of our location. If you do decide to return, we hope the expanded lobby area will enhance your next stay.Sincerely,

10/10 Fremragende

Meredith Ann

Overnattede 4 nætter i april 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Carlyle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel in the heart of Trafalgar
Overnattede 2 nætter i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

10/10 Fremragende

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was AMAZING! Great location next to Trafalgar Square. Can walk to some of the attractions in London if you don’t mind getting your steps in. The room was fantastic. The subtle touches of leather and gold throughout really highlighted the design details. Room was well appointed with everything a traveler would need. Staff was great, wouldn’t let me touch my bags! Great hotel, great location.
Overnattede 1 nat i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 21. apr. 2024
Dear Christopher,Thank you so much for your glowing feedback! We're thrilled to hear that you had an amazing experience at our property. We take pride in our prime location next to Trafalgar Square, making it convenient for our guests to explore London's attractions on foot. It's wonderful to know that you appreciated the design details of your room, especially the touches of leather and gold that added to its elegance. Our team is dedicated to providing exceptional service, and we're delighted that you found them attentive and helpful. We hope to welcome you back soon for another great stay!

10/10 Fremragende

minerva

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excellent place to stay, the rooms were very beautiful and roomy. There is always at least 4 people at the front desk. The staff is amazing! They are engaged with each customer and excited to help the patrons. I was very impressed with how professional everyone was. the location is perfect transportation to anywhere you need to go steps away. I would stay here again and again!
Overnattede 3 nætter i marts 2024
Svar fra Reservations Team den 10. apr. 2024
Dear Minerva,Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff, amenities and perfect location. It was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team

10/10 Fremragende

Alexa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service
Overnattede 4 nætter i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 4. apr. 2024
Dear Alexa,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

2/10 Forfærdeligt

Jeffrey

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is under construction and sounds like a war zone. We got to our room and it was literally shaking from the jackhammers above us. Nowhere in the listing on Expedia did it mention construction we asked to cancel our reservation so we could go to a different Hotel. They didn't want us to cancel so they offered us a junior suite with one bed. I was traveling with another person and neither of us were interested in sharing a bed. They refunded one room for two of the three nights. The other room which we booked for one night which was the following night not the night we arrived they refused to cancel. We ended up having to spend money at a different Hotel even though we couldn't stay at the one we paid for. The Hotel needs to be shut down during construction it's completely unacceptable. I have recorded the construction noise from our room and have submitted a claim with Visa.
Overnattede 1 nat i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 4. apr. 2024
Dear Jeffrey,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. We understand that the construction noise and vibration caused significant disruption to your stay, and we deeply regret any discomfort it may have caused. Your feedback is valuable to us, and we're taking steps to ensure better communication and minimize disruptions. Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. Best Wishes,

10/10 Fremragende

vahid

Overnattede 7 nætter i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 23. maj 2024
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,

8/10 Udmærket

Bonghan

Overnattede 2 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 2. apr. 2024
Dear Bonghan,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Fremragende

Evelyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful stay.
Overnattede 1 nat i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 5. apr. 2024
Dear Evelyn,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. Best wishes,

8/10 Udmærket

Burkhard

Synes godt om: Rengøring, service og personale
ok
Overnattede 2 nætter i marts 2024
Svar fra Lidia Camacho, Guest Relations Manager den 25. mar. 2024
Dear Burkhard,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 Fremragende

Andrew

Overnattede 6 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 25. mar. 2024
Dear Andrew,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 3. mar. 2024
Dear David,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us!

8/10 Udmærket

Fatih

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 26. feb. 2024
Dear Faith,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us!

10/10 Fremragende

Taline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff and location was perfect
Overnattede 3 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 25. feb. 2024
Dear Taline,Thank you very much for your kind words regarding our staff and the convenient location of our hotel. We're delighted to hear that you had a positive experience with us in these aspects.Your recognition of our team's efforts is truly appreciated, and we will be sure to share your feedback with them. Additionally, we're thrilled that our location met your needs and enhanced your overall stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience.

6/10 Okay

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The property is being renovated and so are buildings next door so very noisy. Lovely hotel, but wait for the building work to end before booking
Overnattede 2 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 25. feb. 2024
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel lovely despite the ongoing renovations.We sincerely apologise for any inconvenience caused by the noise from the renovations. We understand how disruptive this can be to our guests' experience. Please know that we are actively working to minimise the disturbance and complete the renovations as swiftly as possible.Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience during this transitional period. Should your travels bring you back to the area in the future, we would love the opportunity to provide you with a seamless and enjoyable stay.Thank you again for your valuable feedback.

10/10 Fremragende

Marcel

Vriendelijk personeel !!!
Overnattede 2 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 26. feb. 2024
Dear Marcel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Udmærket

Luis

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Contruction works at the property including lobby and bar…Expedia should let travelers know in advance when property is in poor condition.
Overnattede 3 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 22. feb. 2024
Dear Luis,Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused by the construction works during your stay, especially in the lobby and bar areas. We understand the importance of providing our guests with a pleasant and comfortable experience, and we regret that we fell short in this regard.We hope to have the opportunity to welcome you back in the future under more favourable circumstances.

10/10 Fremragende

Sev

Overnattede 1 nat i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 19. feb. 2024
Dear Sev,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

2/10 Forfærdeligt

Ülev

Overnattede 1 nat i februar 2024
Svar fra Best wishes, Lidia Camacho Guest Relations Manager den 17. feb. 2024
Dear Ulev,We're truly sorry to hear that your experience fell short of expectations. Your feedback is invaluable to us, and we'd like to extend our sincerest apologies for any aspects of your stay that did not meet your standards. We're committed to continually improving and ensuring all our guests have a positive experience. If there are specific areas where we can address your concerns or make things right, please don't hesitate to let us know. We hope for the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 11. feb. 2024
Dear David,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Fremragende

Ulrich

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super
Overnattede 4 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 11. feb. 2024
Dear Ulrich,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 Udmærket

Jan, Neftenbach

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Hotel ist im Umbau und das Restaurant ist vorübergehend geschlossen. Dies haben wir aber erst bei Ankunft erfahren. Tagsüber gab es deshalb Baulärm und gewisse Einschränkungen bzgl Infrastruktur.
Overnattede 4 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 9. feb. 2024
Dear Jan,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our ongoing renovations and the temporary closure of our restaurant during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand the frustration that comes with unexpected construction noise and limitations on certain amenities. Please know that we are actively working to minimize any disruptions and ensure that our renovations are completed as swiftly as possible to enhance the overall experience for our valued guests.We truly appreciate your understanding and patience during this transitional period. Should your travels bring you back to the area in the future, we would welcome the opportunity to provide you with a more seamless and enjoyable stay.Thank you again for bringing your concerns to our attention.

10/10 Fremragende

shatpyul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 9. feb. 2024
Dear Shatpyul,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 Fremragende

Joon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Lidia Camacho, Guest Relations Manager den 7. feb. 2024
Dear Joon,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,