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Anmeldelser af The Bank Hotel

3 out of 5
The Bank Hotel
1 Ripple Road, Barking, England

Anmeldelser

4,8
Bedømmelse på 10 − Fremragende. 5 af i alt 39 anmeldelser" "
Bedømmelse på 8 − Udmærket. 4 af i alt 39 anmeldelser" "
Bedømmelse på 6 − Okay. 7 af i alt 39 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 39 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 39 anmeldelser" "

5,0/10

Rengøring

5,4/10

Service og personale

3,6/10

Faciliteter

4,8/10

Overnatningsstedets tilstand og faciliteter

4,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Roman

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rather stay in a cave than visit The Bank hotel
Worst hotel I've ever stayed in. The room was faling apart. Every fixture in the bathroom had been tried to repair with silicone. The bed was at least 10 years old, I have slept better on the ground. The drain in the shower couldn't handle a shower longer than 2 minutes without it almost overflowing. They charged a 50£ security fee. A fee that could replace everything in the room.That fee should have been refunded within 10 days of departure. A month later and I still haven't received anything. Would never recommend anyone staying here.
Overnattede 5 nætter i april 2023

2/10 Forfærdeligt

Dominic

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely disgusting, floor was filthy and full of stains. Beds were full of stains & hairs so bed sheets/covers were not changed. Toilets didn’t work. Broken glass around the room and worst part was the bed were full of bed bug. They told me they had no more room so I had to go sleep in the car with my 2 kids because I wasn’t letting my kids sleep in that room.
Overnattede 1 nat i februar 2024

6/10 Okay

Sandip

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
No lift but clean room.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

lakhveer

Overnattede 1 nat i september 2023

6/10 Okay

Jithu

Rejste med partner, Rejste i en gruppe
Synes ikke om: Service og personale
No housekeeping and laundry service
Overnattede 5 nætter i september 2023

4/10 Dårligt

T

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tanni
I booked deluxe double room but they gave us another. No one came for cleaning.Their look like old and dirty.Their small table fan's front part is broken.They tried to fix up but after some moment it was happeing the same incident.Shower room had no water protected glass.Overall I am feeling fade up.
Overnattede 2 nætter i september 2023

2/10 Forfærdeligt

Tafadzwa

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Poor service delivery, they changed my booking to a basement room without my consent only to find out upon arrival and the hygiene leaves a lot to be desired as sewage was flowing all over the floors, maintenance issues so they said
Overnattede 1 nat i september 2023

10/10 Fremragende

lakhveer

Overnattede 1 nat i september 2023

8/10 Udmærket

Sean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bank Hotel
Comfortable
Overnattede 2 nætter i september 2023

10/10 Fremragende

Mrithiga

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023

2/10 Forfærdeligt

Ari

Synes ikke om: Rengøring, værelsets komfort
Bad experience
It was a one of the terrible night I have been ever the bed was not clean and all my body is red spot I take the tablets for it to go away hopefully soon .
Overnattede 1 nat i august 2023

10/10 Fremragende

Muhammad Khurram

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff members are very cooperative.
Overnattede 1 nat i juli 2023

6/10 Okay

Terry

Overnattede 1 nat i juli 2023

2/10 Forfærdeligt

Justin

Overnattede 1 nat i juli 2023

6/10 Okay

Pei Fang

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The real room and the photo is totally different. And it's impossible for a hotel without hangers in the room. Where can we hang our clothes???
Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Mahesh

Overnattede 1 nat i juni 2023

10/10 Fremragende

Petya

Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Anala

Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Emily

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cheap place to stay.
Not the nicest of hotels I'm afraid. Staff were friendly and helpful, but the room was not clean and very tired looking. Very little in the way of fixtures and fittings, not even a tv in the room. Won't be going back.
Overnattede 2 nætter i maj 2023

2/10 Forfærdeligt

Stuart

Overnattede 1 nat i maj 2023

2/10 Forfærdeligt

Encina

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2023

4/10 Dårligt

Joshua

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room it’s self , was very bare and empty , a lot of dirty furniture and towels , the bathroom window was broken meaning we couldn’t close it , the shower had a door missing , so when you take a shower the water goes everywhere , beds we’re really old and uncomfortable and we had some dirty sheets and towels when we arrived , overall would not stay again very very poor

8/10 Udmærket

Vasilica

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023

2/10 Forfærdeligt

Bilal

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty
Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Lyndsey

Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Oluwatosin

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The hotel is not comfy.. the walls are not well maintained, the bathroom shower is broken and there was no apology after reporting it upon arrival. £50 damages fee was collected but it was returned after checking out. I feel it’s too much for a room that is not standard. The room door and lock are ancient and super weak, and it compromises security.
Overnattede 1 nat i april 2023

2/10 Forfærdeligt

marian

Overnattede 3 nætter i april 2023

2/10 Forfærdeligt

Matt

Rejste i en gruppe
Synes ikke om: Service og personale
Had to pay a deposit for the room 6 weeks later it still has not been received even though they said it has been released
Overnattede 1 nat i februar 2023

6/10 Okay

Meandra

Overnattede 1 nat i marts 2023

2/10 Forfærdeligt

Marissa

Overnattede 1 nat i februar 2023

4/10 Dårligt

Michelle

Overnattede 2 nætter i juli 2022

2/10 Forfærdeligt

Conor

Overnattede 1 nat i oktober 2021
Svar fra Ash den 3. nov. 2021
Thank you for taking the time to leave us a review.

2/10 Forfærdeligt

Rosie

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disgusting
First off, we arrived and we told our booking had been cancelled. I checked my email inbox to find an email from Hotels.com, to say the hotel had sent me a direct message - "Your booking has been cancelled". Not an official cancellation, no refund, nothing - just a direct message. The man behind the desk argued with us for ten minutes before I eventually just agreed to pay (again) by card as we were late for a family event nearby. Secondly, the whole place was grotty and dirty, there were dirty handprints all over the walls, hair in the sink and everything smelt of cigarette smoke. Thirdly, the lady in the room opposite us seemed to have a stream of visitors throughout the night, banging the door hourly and waking us up. The hotel has to buzz everyone in so was clearly aware of these men coming and going. Fourth, we were charged £10 for parking, then directed to a service yard full of lorries. Basically paid double for a vile room in a vile hotel, we would have just driven back home instead only the street was declared a crime scene whilst we were there and we werent able to retrieve our car for several days.
Overnattede 1 nat i september 2021
Svar fra Ash den 5. okt. 2021
Hi Rosie. We are sorry to hear that you had such a bad experience with us. Please speak with Expedia regarding your refund. We are having some maintenance work done at the moment so hopefully if you decide to visit us again, you will find it much pleasing here. Regards, The Bank Hotel Team

6/10 Okay

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly staff but definitely not worth the money. Not very clean. Bed uncomfortable. No where to hang clothes
Overnattede 1 nat i juli 2021
Svar fra Ash den 4. aug. 2021
We appreciate your review, thank you. We hope to see you again.

4/10 Dårligt

EMT, London

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room too tiny, not cleaned properly . I think hygiene needs to be more on point.
Overnattede 1 nat i september 2020
Svar fra Staff den 12. sep. 2020
Hi EMT, Thank you for taking your time to leave us a review. We apologise for the room not meeting your standards. Have you spoken to a member of staff in regards to this? We would have made sure to allocate you in a different room. Kind Regards,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring
Overnattede 1 nat i juli 2020
Svar fra Staff den 11. aug. 2020
Hi, Thank you for taking your time to leave us a review. We are happy to see you have enjoyed your stay with us and are looking forward to seeing you again! Kind Regards,

8/10 Udmærket

Eliane

Rejste med familie
Synes godt om: Rengøring, service og personale
mes impressions de 3 nuits !
Rudimentaire le lavabo dans la chambre Je suis restée 3 nuits le ménage n’a pas été fait J’ai réclamé deux cintres car il n’y a pas de chaise pour poser ses habits
Overnattede 3 nætter i juli 2020
Svar fra The Bank Hotel Team den 27. jul. 2020
Hi Eliane, Thank you for taking your time to write us a review. We apologies for the inconveniences caused and we are glad you had spoken to a member of staff to rectify the situation. Room service is done daily following a schedule, however, after the program has ended, you could have asked a member of staff to provide you with anything needed and we have gladly assisted you. Kind Regards,

6/10 Okay

K

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2020
Svar fra Mel den 25. apr. 2020
Thank you! We appreciate your feedback and hope you was satisfied with your stay, it would be great if you could point out on what we need to improve to ensure guests enjoy their stay at The Bank Hotel as we are always thriving to be better.