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Anmeldelser af Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 1889 af i alt 3043 anmeldelser" "
Bedømmelse på 8 − Udmærket. 646 af i alt 3043 anmeldelser" "
Bedømmelse på 6 − Okay. 274 af i alt 3043 anmeldelser" "
Bedømmelse på 4 − Dårligt. 121 af i alt 3043 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 113 af i alt 3043 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lissi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Alessandro Mortillaro den 20. nov. 2023
Dear Lissi,Thank you for your recent review. We do hope you enjoyed your stay with us. And we look forward to welcoming you back soon.Kind regardsAlessandro MortillaroGeneral Manager

10/10 Fremragende

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Alessandro Mortillaro den 5. jun. 2023
Dear Thomas, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Berit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Var et overnight stay i Heathrow. I gåafstand til terminal 5.
Overnattede 1 nat i april 2023
Svar fra Alessandro Mortillaro den 22. apr. 2023
Dear Berit, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Alessandro Mortillaro den 23. feb. 2023
Dear guest, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 Fremragende

Brian

Overnattede 1 nat i oktober 2022
Svar fra Alessandro Mortillaro den 19. okt. 2022
Dear Brian, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

10/10 Fremragende

Lene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel med meget nem adgang til terminal 5 og Heathrow ekspressen
Overnattede 1 nat i juli 2022
Svar fra Alessandro Mortillaro den 15. jul. 2022
Dear Lene, Thanks for your review, we are pleased you enjoyed your overall recent stay. Kind regards. Alessandro Mortillaro General Manager.

6/10 Okay

Johnny

Overnattede 1 nat i april 2022
Svar fra Guest Relations Team den 2. maj 2022
Dear Valuable Guest, Many thanks for sharing your experience and constructive feedback following your stay with us. On behalf of the entire team please accept our apologies for a less satisfactory experience and rest assured that we will follow up on your notes. We hope to have another opportunity to welcome you back and make it right for you. Best Regards

8/10 Udmærket

Nina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
The hotel is convenient only 5 min walk from Heathrow Terminal 5 arrival. Service is great - very friendly and helpful staff. Furniture is a bit old especially in the restaurant. Good hotel for business or lay over.
Overnattede 1 nat i januar 2022

10/10 Fremragende

Babar

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quick check in and out process. Service was great !
Overnattede 1 nat i maj 2024

8/10 Udmærket

Jason

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great for airport stay
Overnattede 1 nat i maj 2024

10/10 Fremragende

Judith

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to terminal. It was expensive but very well run.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Dale

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very helpful and friendly staff. Very comfortable room and restaurant was excellent.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We thoroughly enjoyed your hotel! So so nice, clean, great food! Was even more impressed when we got there. GREAT way to end our trip!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Liane

Synes godt om: Rengøring, faciliteter
Excellent location. Staff were friendly.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best airport hotel. Convenient and amazingly comfortable bed. I always go there if I have to stay overnight at Heathrow.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Susan

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very disappointing for a Sofitel. Brusque receptionist. On checking in after 10pm, I was not informed that room allocated had disability bathroom, that sole lift to reach it was through Convention and Events area, nor that room key activation of lights was unusually configured - after dark I had to use my own torch to work out that the key slot was horizontal. Bathroom basin and mirror low for wheelchair access; shower not enclosed leading to flooding; no hairdryer discoverable. On arrival, bathroom floor had dirty shoeprint marks. Request after finding state of bathroom to change rooms was met with "none available" as hotel fully booked. This room had been booked more than 5 months before this stay. Have stayed at several other airport hotels in other cities, all much cheaper and better experiences. Only good point was that bed was comfortable.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Maria

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kurt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's a relatively new and modern hotel that is accessible directly from Heathrow Terminal 5. For a traveler who is in and out of London within a day or two, it's super convenient. It's easy to travel in and out of the city via Paddington Express (15-20 minutes)or the Picadilly Subway Line, though that ride takes a good 45 minutes. Otherwise, it's an excellent, clean, well run, well kept hotel that feels very comfortable.
Overnattede 1 nat i maj 2024

10/10 Fremragende

TARLOCHAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
EXCELLENT, In every way
Overnattede 1 nat i maj 2024

6/10 Okay

Ann Marie, Minocqua

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very rude hostess at restaurant.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Guy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Superb
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 22. maj 2024
Dear Guy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

MORVEN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had another lovely stay at the Sofitel. Swift check in, a complimentary upgrade and a spacious and comfortable room were gratefully received by us. A very early start meant we couldn’t manage dinner but maybe next time!
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 21. maj 2024
Dear Morven, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Slow checking in. No phone charging by the bed. Otherwise it was super.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 20. maj 2024
Dear Brian, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy walk from airport terminal to hotel. Convenient for our overnight layover.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 20. maj 2024
Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Triscilla

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best airport hotel I’ve stayed in . . , clean and modern. Very well maintained despite the significant traffic in and out of this hotel. The only area of improvement would be a lack of staff friendliness in the bar restaurant. Our waiter was a bit rude. No complaints about the rest of the staff we encountered.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 20. maj 2024
Dear Temasz, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I have addressed your comments about the rude waiter with the restaurant team to remind the team of the importance of guest satisfaction.I do hope to welcome you back soon. Kind regards. Mohammed Serhan Hotel Manager

2/10 Forfærdeligt

Arronveer

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had to sleep in lounge with my family including 3 year old son because the hotel over booked, despite me paying for my reservation weeks in advance
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 21. maj 2024
Dear Arronveer, Thank you for your recent review. I have since made direct contact with you via email. I look forward to hearing back.Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Dale

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sofitel is a great hotel and the staff very friendly and helpful.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 20. maj 2024
Dear Dale, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
V convenient
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 20. maj 2024
Dear Susan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Sheena

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel to us for terminal 5, staff are all so helpful and friendly always use for my USA flights.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 20. maj 2024
Dear Sheena, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Frederico

Rejste med partner
Synes godt om: Service og personale
Great Staff service. However the price for what you get is not the best.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 16. maj 2024
Dear Frederico, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Teri, Cortez

Rejste i en gruppe
We enjoyed our stay. I plan to stay there the next time I fly in to T5 Heathrow. Much better than the hotel at T3.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 15. maj 2024
Dear Teri, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

Jeremy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms starting to look a little tired
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 14. maj 2024
Dear Jeremy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

THEODORE

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 14. maj 2024
Dear Theodore, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Joanna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel at the airport, next to terminal 5. Clean, comfortable, good dining options, bar. Very nice stuff. Great breakfast. It’s a little more expensive than other hotels in the Heathrow area but if you value comfort and quality, this hotel is for you.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 14. maj 2024
Dear Joanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Rhonda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
So wonderfully and peacefully quiet!
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 14. maj 2024
Dear Rhonda, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

4/10 Dårligt

Colin Scott

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The housekeeping staff needs work. We called for towels having arrived after 22:00, and no one delivered the towels. I then called the Reception, Housekeeping Guest Services, and the Concierge, and no one answered the telephone. We had to dial the hôte from the outside.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 13. maj 2024
Dear Colin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Doug

Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 14. maj 2024
Dear Doug, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Colin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was late and the check in was smooth. Excellent room and an easy check out
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 13. maj 2024
Dear Colin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Patricia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mmm
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 13. maj 2024
Dear Patricia, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Tim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Tim, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Rouiza, Canoga Park

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable from terminal 5 of Heathrow Airport
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Rouiza, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Udmærket

Mehran

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed at the LHR Sofitel many many times. The property is well maintained and the location is ideal for travelling through LHR with one or more night stays. I was somewhat disappointed this visit as I had booked a room with two double beds and instead they gave us a room with one queen bed and one twin roll a bed which had cramped the space in the room to the extent that the comfy chair, ottoman and the coffee table had to be shoved under the work desk. We had to request the removal of the roll a bed which they did. Nevertheless I was disappointed to see Sofitel not giving me the room that I had actually booked.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Mehran, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Derek, Katy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Extremely good for Trrminal 5 flights
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Derek, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

2/10 Forfærdeligt

DAVID

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were indifferent - room was dirty no lights until someone came up to explain how to use them. The elevator was not explained. The staff did not want to listen to my concerns and just blew me off! I would like a refund!!!!!! How do I take care of getting the refund started. In the meantime I will contact the credit card company to dispute the entire charge for this one night stay.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 16. maj 2024
Dear DavidThank you for your recent review. It is disappointing to hear of your experience. We will shortly reach out to address your concerns.Kind regards Mohammed Serhan. Hotel Manager

8/10 Udmærket

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Mark, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 Udmærket

CATHERINE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Catherine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Victoria

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent access for airport
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Victoria, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 Okay

Todd, Valley Center

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Convenient to gate 5 at Heathrow, but bathroom was disappointing. Shower door scraped floor and could not be closed, which let water into bathroom, as there is no basin to catch water. There was no soap at the sink. They had put shampoo or other container, with broken spout. The rooms have a strange lighting system. You have to insert your card and control most lights with a central controller. The problem… you can’t read the controller in the dark. So finding the bathroom light button on a little control panel, which requires insertion of the security card, is inconvenient and potentially dangerous at night.
Overnattede 1 nat i maj 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Todd, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Fremragende

Lesley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Lesley, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Fremragende

Carla

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very handy at Heathrow T5 and easy access to London good business hotel!
Overnattede 1 nat i april 2024
Svar fra Mohammed Serhan den 12. maj 2024
Dear Carla, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager