Udendørsområde

Anmeldelser af Novotel London Greenwich

4 out of 5
Novotel London Greenwich
173-185 Greenwich High Road, London, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 405 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 379 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 121 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 38 af i alt 1004 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Rune

Overnattede 3 nætter i september 2023
Svar fra Nora E den 7. okt. 2023
Hello Rune, We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards,Nora E.- Front Office

10/10 Fremragende

Martin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel.
Clean rooms and kind service. Breakfast was as great. The hotel was peacefull anf quiet. You need to use the dlr line to get to the tube and central london. The dlr line is just 1 minut away from the hotel.
Overnattede 4 nætter i juni 2023
Svar fra Nora E den 4. jul. 2023
Hello Martin,We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Nora E.- Front Office

8/10 Udmærket

Heinrich

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Vi boede på et værelse med opredning på sovesofa til børnene. Det var ikke meget plads, men vi betalte selvfølgelig heller ikke for mere. Vi var glade for elkedel og det lille køleskab, så vi ku lave en kop kaffe om morgenen. Vi fik ikke ordnet værelser daglig, men det er jo småting. Det ligger virkelig lige op af tuben, hvilket er enormt praktisk.
Overnattede 7 nætter i juni 2023
Svar fra Front Office Team den 3. jul. 2023
Hello Heinrich,We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Regards, Nora E.- Front Office

8/10 Udmærket

Erik Christian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i april 2023
Svar fra Nora E den 2. maj 2023
Hello Erik,Thank you for taking out time in leaving us a review. We very much appreciate your feedback. We are pleased you had a satisfactory stay and we do hope to welcome you back in the nearest future.Kind regards, Nora E.- Front Team Member

8/10 Udmærket

Deniz

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Centralt og serviceminded Hotel
God beliggenhed i roligt kvarter, tæt til alting med offentlig transport. 10 minutter gåafstand fra de hyggelige caféer og restauranter ved cutty sark
Overnattede 3 nætter i maj 2022

10/10 Fremragende

Carl Henning

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ophold for at besøge datters familie
Vi boede på hotellet 6 nætter for at besøge vores datter og børnebørn, som bor i Crayford. På grund af Corona var morgenmaden lavet om til bestilling og servering ved bordene, hvilket fungerede fint. Morgenmaden var fin, uden at være overdådig - typisk engelske retter. Værelset var absolut rent og pænt med rengøring hver dag. Man får kun skiftet håndklæder, når man Beder om det, hvilket også fungerede fint. Hotellet ligger lige ved siden af stationen, hvilket gør det nemt at komme til London City. Der er parkeringskælder under hotellet, hvilket er dejlig nemt. Pris for parkering pr nat 18£. Dejlig tæt placering ved park og museer. Absolut anbefalelsesværdigt.
Overnattede 6 nætter i november 2021

8/10 Udmærket

Lene

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
God morgenmadsrestaurant og dejlig seng
Morgenmadsrestauranten var usandsynlig velassorteret, og personalet var helt fantastiske. Sengen var lige tilpas. De havde ikke altid styr på alt i receptionen, men nogle medarbejdere var rigtig gode til at hjælpe. Rigtig god beliggenhed lige ved togstation og bus.
Overnattede 6 nætter i oktober 2021

4/10 Dårligt

Bettina

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, service og personale
Super morgenmad og tjenere, frygtelig reception
Overnattede 13 nætter i september 2021

8/10 Udmærket

Jannie

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Mixed feelings
The service was great, very friendly people. The hotel had a nice reception and restaurant. Unfortunately, the room I had was worn. The carpet needed a good deep clean as it was full of spots and felt dirty, some of the furniture had stains and spots as well - it needs replacement or a good clean. The room was spacious and the bed comfortable. The location of the hotel was good for my purpose, but if you want to see London it might feel a bit too far.
Overnattede 1 nat i oktober 2021

8/10 Udmærket

henrik

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good
Price and standard very good
Overnattede 3 nætter i november 2019

10/10 Fremragende

Tine

Rejste med familie
Synes godt om: Rengøring, service og personale
Dejligt hotel med fantastisk beliggenhed
Det mest fantastiske var beliggenheden. Dejligt dejligt område med skønne butikker og restauranter. Lige ved stationen så man nemt kommer til London. Vi ville klart bo der igen.
Overnattede 3 nætter i oktober 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super ophold tæt på London
Vi kom fra et dårligt hotel til dette sted. Servicen er i top, morgenmaden er super, og det er nemt at komme ind til London. Kun 10 min med toget. Sovesofaen til børnene havde ikke en god madras, men det er også det eneste der ikke var godt. Alt andet var i top.
Overnattede 3 nætter i juli 2019

10/10 Fremragende

san phi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i juli 2019

8/10 Udmærket

Jean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super fint til prisen
Super fint hotel til pengene, man kan dog køre togene køre på værelset..
Overnattede 4 nætter i juni 2019

8/10 Udmærket

Jens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel, med god beliggenhed i roligt område, tæt på transportmidler. Dejlig morgenmad og venligt personale.
Overnattede 3 nætter i december 2018

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt
Det var en positiv oplevelse fra ankomst og udtjekning. Alt var som det skulle være. Godt værelse, god morgenbuffet, sød betjening og lige ved stationen.
Overnattede 4 nætter i november 2018

8/10 Udmærket

Karina

Fint hotel til god pris 1/2 time fra Londen C
Fint "ok" hotel med hvad der skal være. Dejligt med kaffe og the på værelset. Standard morgenmad og høfeligt personale. Hovedpuderne kunne ønskes bedre. Ligger perfekt lige ved siden af togstationen og en 1/2 times kørsel til det centrale London. Masser af lækre spisesteder i Greenwich og et skønt område.
Overnattede 3 nætter i oktober 2018

10/10 Fremragende

Mette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel i et hyggeligt område!
Overnattede 4 nætter i oktober 2018

8/10 Udmærket

Lasse, Køge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2018

8/10 Udmærket

Marianne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2018

10/10 Fremragende

Johnny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tæt på pulserende liv, men med lokal charme!
Super service på virkelig godt hotel - og som man siger: kun et stenkast fra Themsen og med lokale jernbaner som nabo. Både observatoriet højt over byen og lokale pubber er et besøg hver - både havd angår øl og lokale retter - og er lokaltid i overskud, så besøg det Maritime museum med store vidder eller Cutty Sark. Nyd også sejlturen til London Eye. Tæt på det pulserende liv - men alligevel med det lokale islæt.
Overnattede 3 nætter i september 2018

10/10 Fremragende

Lone Kjaer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
fantastisk service på skønt hotel
Det var mit 2. ophold på dette fantastiske hotel, hvor servicen er i top - har aldrig andre steder mødt så hjælpsomt personale uanset om det drejede sig om at finde vej og få udskrevet rejseplan, hjælp til udskrivning af boarding pass eller bare gode ideer til fantastisk spisesteder. Jeg rejste med 2 døtre på hhv 15 og 21 år - vi brugte fitness rummet en del - de sov længe, og sengene var fantastiske. Vores yngste kunne bo gratis i rummet og det var en stor hjælp i ferie budgettet, de fleste hoteller har en aldersgrænse på 10-11 år, men her er den 15. Beliggenhed er fantastisk ift toig og seværdigheder. Kun kaffen ved morgenmadsbufetten var vi ikke fan af
Overnattede 4 nætter i juli 2018

8/10 Udmærket

Thom

Rejste med partner
Synes godt om: Service og personale, faciliteter
The hotel is in a great location for Greenwich and right next to the train station for transport links.
Overnattede 2 nætter i maj 2024
Svar fra bani yadav team leader den 23. maj 2024
Dear guest , Thank you for your review! We're delighted to hear that you appreciated our prime location in Greenwich and the easy access to transport links. We look forward to welcoming you back on your next visit!Kind regards Bani yadavFront office team leader Novotel greenwich

10/10 Fremragende

Tracey

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Warm welcome by staff. The room was a good size, clean and had ample facilities. Perfect location for onwards travel, close to transport links.
Overnattede 1 nat i maj 2024
Svar fra Bina Gurung den 20. maj 2024
Dear Tracey,Thank you for your wonderful review. We very much appreciate your feedback.We are delighted to know that you had a warm welcome by our team. You found the room size a good one with ample facilities. The location was perfect for your onwards travel and that you found it convenient being close to transport links.Your positive comments works as a motivation for us to provide better quality of service.We look forward to your next stay with us and hope it will be as pleasant as the previous one.Regards,Bina Gurung- Front Office Team Member

10/10 Fremragende

Tina

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
I think the rooms are a bit tired but they are clean and comfy
Overnattede 2 nætter i maj 2024
Svar fra bani yadav den 17. maj 2024
Dear Esteemed Guest,Thank you for sharing your feedback with us. We appreciate your kind words regarding the cleanliness and comfort of our rooms.We understand your concern about the condition of the rooms, and please know that we take such feedback seriously. Rest assured, we are continuously working on upgrades and renovations to ensure that our accommodations meet the highest standards of comfort and style.Your satisfaction is our top priority, and we hope that despite this, you were able to enjoy your stay with us. We look forward to the opportunity to welcome you back and provide you with an even more rejuvenating experience.Warm regards,

8/10 Udmærket

Rene

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was complete and well taken care of. The room was complete and clean. We missed a friendly ´hello´ when entering the lobby of the hotel.
Overnattede 2 nætter i april 2024
Svar fra bani yadav team leader den 17. maj 2024
Dear Esteemed Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our complete and well-taken-care-of breakfast, as well as the cleanliness and completeness of your room.We apologize for any oversight in providing a warm welcome upon your arrival in the lobby. Guest satisfaction is our top priority, and your comment will certainly be shared with our team to ensure that all guests receive a friendly greeting upon entering the hotel.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay with us.Warm regards,

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was extremely kind and helpful in so many ways. First timer in London, so I got help with practical things around the city like travel. The hotel is literaly next to the Greenwich Metro station and a short walk to Greenwich park. At breakfast people helping with a little extra's and bringing it to the table. So loved it.
Overnattede 3 nætter i april 2024
Svar fra Namita -Front Office Team den 2. maj 2024
Thank you for staying with us. We truly appreciate your feedback.

8/10 Udmærket

Antoine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra bani yadav team leader den 17. maj 2024
Dear Guest,Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to see that you had a positive experience overall.If there are any specific areas where you feel we could improve and earn that extra star, please don't hesitate to share your insights with us. Your input is invaluable as we continuously strive to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

10/10 Fremragende

Kenric

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Needed one night near public transport. Nice little restaurant inside. Perfect location and received free upgrade to an executive suite. Highly recommended.
Overnattede 1 nat i april 2024
Svar fra Bani front of house team leader. den 29. apr. 2024
Dear Guest , Thank you so much for choosing to stay at [Hotel Name] and for sharing your wonderful feedback with us! We are absolutely thrilled to hear that you had such a fantastic experience during your recent stay.It's fantastic to know that our hotel's location near public transport met your needs perfectly. We're also delighted that you enjoyed dining at our little restaurant and that you found it to be a pleasant addition to your stay.Furthermore, receiving a free upgrade to an executive suite must have been a delightful surprise! We're thrilled that we were able to enhance your experience with this gesture.Your recommendation means the world to us, and we truly appreciate your kind words. Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's incredibly rewarding to hear that we succeeded in doing so during your visit.We hope to have the pleasure of welcoming you back to [Hotel Name] in the future for another outstanding stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you once again for your glowing review and recommendation. We can't wait to see you again soon!Warm regards,

10/10 Fremragende

Geoff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I really liked this hotel very much and I stay in a lot of hotels. Loved the ‘executive’ room. The whole hotel is such a great design. Excellent foyer.
Overnattede 1 nat i april 2024
Svar fra bani yadav den 26. apr. 2024
Dear guest , Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us and that our executive room met your expectations. It's fantastic to know that you appreciated the design of our hotel and found the foyer to be excellent. We strive to provide our guests with a memorable experience, and we're delighted that we succeeded during your visit. We look forward to welcoming you back on your next trip! Novotel Front office team leader

8/10 Udmærket

Delia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good feel of pillows
Overnattede 3 nætter i april 2024
Svar fra Merina Manandhar den 24. apr. 2024
Dear Delia,Warm Greetings of the Day!Thank you for sharing your feedback with us! We're delighted to hear that you had a positive experience during your stay and that you enjoyed the feel of our pillows. Providing a comfortable and restful experience for our guests is important to us, and we're thrilled that we could contribute to your overall satisfaction.If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out to us. We look forward to welcoming you back for another great stay in the future!Warm Regards,Merina ManandharFront Office Team MemberNovotel London Greenwich

8/10 Udmærket

Nancy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Aufenthalt als Familien mit 2 Kindern (11/14), direkt am Bahnhof gelegen und damit sehr zentral, die Bahn hat uns nicht gestört. Restaurants, Cafés, Pubs usw in unmittelbarer Nähe, ebenso Park, Thamse fußläufig in wenigen Minuten erreichbar. Zimmer sauber, aber etwas in die Jahre gekommen. Toiletten nichts für korpulentere Personen, sehr eng. Frühstücksbuffet für uns ausreichend (von jedem etwas), aber leider täglich genau das gleiche. Matratze im Bett (nicht Zustellbetten) sehr bequem.
Overnattede 7 nætter i april 2024
Svar fra Novotel Greenwich Team den 18. apr. 2024
Sehr geehrte Familie Vielen Dank, dass Sie sich die Zeit genommen haben, um Ihre Erfahrungen während Ihres Aufenthalts bei uns zu teilen. Es freut uns zu hören, dass unsere zentrale Lage direkt am Bahnhof für Sie als Familie mit zwei Kindern von 11 und 14 Jahren ideal war und Sie sich von der Nähe zu Restaurants, Cafés, Pubs und dem Park sowie der Themse positiv beeindruckt haben.Wir bedauern, dass Sie mit einigen Aspekten Ihres Zimmers nicht vollständig zufrieden waren. Wir nehmen Ihr Feedback zur Kenntnis und werden prüfen, wie wir unseren Gästen mit Toiletten für mehr Komfort entgegenkommen können.Es freut uns, dass Sie unser Frühstücksbuffet als ausreichend empfunden haben, obwohl wir verstehen, dass eine tägliche Variation wünschenswert ist. Ihre Anmerkung bezüglich der Matratze werden wir gerne an unser Team weitergeben, da es uns wichtig ist, dass unsere Gäste einen erholsamen Schlaf genießen können.Wir danken Ihnen nochmals für Ihre Rückmeldung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen einen noch angenehmeren Aufenthalt bieten zu können.

10/10 Fremragende

Wenxin

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to train station and park Stuff very nice
Overnattede 1 nat i april 2024
Svar fra Alex Rodrigues den 3. apr. 2024
Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed your stay and that our team was able to exceed your expectations. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's fantastic to know that we hit the mark during your visit.It was a pleasure having you as our guest, and we hope to welcome you back for another fantastic stay in the future. If there's anything more we can do to enhance your experience next time, please don't hesitate to let us know.Thank you again for choosing to stay with us and for sharing your positive feedback. We can't wait to host you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

10/10 Fremragende

Joerg

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Xyz
Overnattede 3 nætter i marts 2024
Svar fra Bani front of house team leader. den 28. mar. 2024
Dear Guest,Thank you for your outstanding review and for awarding us a perfect rating! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.Best regards,Novotel Greenwich

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Bani front of house team leader. den 27. mar. 2024
Dear GuestThank you for awarding us a perfect score! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your support. We can't wait to welcome you back for another fantastic stay!Best regards,NOVOTEL Greenwich

8/10 Udmærket

kim

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Alex Rodrigues den 19. feb. 2024
Dear Kim,Thank you for your kind review of your stay with us.Kind regardsAlex RodriguesFront Office Team LeaderNovotel London Greenwich

10/10 Fremragende

Tracey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stay reasonable price
Perfect base if you want a night out in London. Hotel is very modern, clean and the room we had was spacious with everything you need and the bed was comfy. Paid the extra for breakfast which was delicious and lots of variety. Will definitely book again in the near future.
Overnattede 1 nat i februar 2024
Svar fra Alex Rodrigues den 19. feb. 2024
Dear Tracey,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our hotel served as the perfect base for your night out in London.It's wonderful to know that you found our facilities to be modern and clean. We take pride in providing spacious rooms equipped with everything you need for a comfortable stay, and we're delighted that you enjoyed the comfy bed.We're also glad to hear that you enjoyed the breakfast! Our team works hard to offer a delicious and varied selection to meet the diverse preferences of our guests.We truly appreciate your kind words and are honored that you're considering booking with us again in the near future. We look forward to welcoming you back for another enjoyable stay.If you have any specific feedback or suggestions on how we can further enhance your experience, please feel free to share. Your input is invaluable to us.Thank you once again for choosing us, and we can't wait to have the pleasure of hosting you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

8/10 Udmærket

Phil

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Booked two rooms, asked to be close but ended up on different floors (and inexplicably BOTH given disabled rooms even though we didn't ask for them)! Rooms were large, big TV, fridge, tea making facilities, plenty of toiletries, free WiFi with a very comfortable arge bed but a bit worn and one bedside light was completely broken. Staff were helpful and friendly, although we parked in the underground car-park (£25 a day) and needed to press a buzzer to be let in AND out and once when leaving waited a very long time before being let out! But location very good (close to O2 and Up The Creek comedy club) and we would return again.
Overnattede 1 nat i februar 2024
Svar fra bani front of house team leader den 13. feb. 2024
Thank you for your fantastic review! We're delighted to hear that you had a brilliant experience. We can't wait to welcome you back for another enjoyable stay

2/10 Forfærdeligt

Dafydd

Overnattede 2 nætter i februar 2024
Svar fra Alex Rodrigues den 15. feb. 2024
Dear Dafydd,Thank you so much for your review for your stay with us.Kind regards Alex RodriguesFront Office Team LeaderNovotel London Greenwich

8/10 Udmærket

James

Synes godt om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra Bani front of house team leader. den 13. feb. 2024
Thank you for your fantastic review! We're delighted to hear that you had a brilliant experience. We can't wait to welcome you back for another enjoyable stay.

10/10 Fremragende

Sidra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The whole experience at Novotel was amazing. The staff are very welcoming and helpful. Only issue we had was the toilet not being connected to the rest of the bathroom which was annoying when washing hands. The room was clean and the beds comfortable
Overnattede 1 nat i februar 2024
Svar fra Novotel Greenwich Team den 6. feb. 2024
hank you for your positive feedback! We're thrilled you enjoyed your stay at Novotel. Apologies for the inconvenience with the toilet setup; we'll address that promptly. We look forward to welcoming you back for another comfortable experience.

10/10 Fremragende

Craig

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant. Will book again
Overnattede 2 nætter i februar 2024
Svar fra Novotel Greenwich Team den 6. feb. 2024
Thank you for your fantastic review! We're delighted to hear that you had a brilliant experience. We can't wait to welcome you back for another enjoyable stay.

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Greenwich London
2 night stay - room clean - beds could be a bit more comfy - coffee and croissant very nice - we stayed bed only so cannot comment on breakfast - but overall a very pleasant experience. Hotel is literally next door to train station which was super convenient for getting around London. 10 min walk to the Cutty Sark and surrounds.
Overnattede 2 nætter i januar 2024
Svar fra Alex Rodrigues den 31. jan. 2024
Dear David,Thank you for taking the time to share your feedback on your recent 2-night stay with us. We're delighted to hear that you found our rooms clean and enjoyed the convenience of our location next to the train station, making your exploration of London more accessible.Your insights regarding the comfort of the beds are valuable, and we appreciate your honesty. We'll certainly take this into consideration as we strive to enhance our guests' overall comfort.It's wonderful to know that you enjoyed our coffee and croissants – we're glad they contributed positively to your experience. We're sorry you couldn't experience breakfast, but we hope that next time you stay with us, you'll have the opportunity to try it.We're thrilled that you explored the Cutty Sark and the surrounding areas, and we hope you had a fantastic time.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and exceeding your expectations.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay. Room was mostly very clean, bed very comfortable. Infant cot provided as requested. Close to stations.
Overnattede 1 nat i januar 2024
Svar fra Alex Rodrigues den 29. jan. 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found the room to be clean and comfortable. It's great to know that the infant cot met your needs and that our proximity to the stations was convenient for you.We appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved or any areas where we can improve, please don't hesitate to let us know.Safe travels and warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

10/10 Fremragende

PATRICIA HELENA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel muito bem localizado, ao lado da estação de metrô. Limpo, confortável, funcionários da recepção cordiais e o café é pago à parte, mas uma refeição maravilhosa. Quarto com tamanho ótimo para 3 pessoas. Amamos a estada!
Overnattede 3 nætter i januar 2024
Svar fra Alex Rodrigues den 29. jan. 2024
Dear Patricia,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our hotel's location, cleanliness, and comfortable accommodations contributed to a great stay for you. It's always heartening to know that our friendly reception staff made a positive impression on our guests.We're also thrilled to learn that you enjoyed the wonderful meals during your stay. Our team works hard to provide a delightful dining experience, and we're glad it resonated with you.We appreciate your feedback about the room size, especially catering to three people. It's wonderful to know that the room met your expectations and added to the overall enjoyment of your stay.Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience. If there's anything specific you'd like to share about your stay or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we hope to see you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

6/10 Okay

Kevin

Synes ikke om: Rengøring, service og personale, værelsets komfort
Great location but not the best accom
Not the best service. Only time we spoke to someone was on checkout day where there was a knock on the door asking what time we were leaving. Checkout was officially noon. Also the heat of the room was ridiculously hot. Tried to put to 5 degrees to cool it down but it did nothing. Had to keep window open but next to train station and bars so not the best on an evening.
Overnattede 3 nætter i januar 2024
Svar fra Alex Rodrigues den 24. jan. 2024
Dear Kevin,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your input as it helps us to enhance the overall experience for our guests.We sincerely apologize for the issues you encountered during your stay. It is disheartening to learn that the service did not meet your expectations, and we regret any inconvenience caused by the temperature in your room. Our team is currently looking into the heating system to ensure it is functioning properly and effectively.We also apologize for the disturbance from the nearby train station and bars. We understand the importance of a peaceful environment for a good night's sleep. Please rest assured that we are exploring potential solutions to minimize external noise for our guests.Regarding the communication on checkout day, we apologize for any confusion. We will review our procedures to ensure a more proactive and accommodating approach in the future.Your feedback is invaluable to us, and we genuinely hope to have the opportunity to welcome you back, providing you with a more enjoyable and comfortable stay.Warm regards,Alex RodriguesNovotel London Greenwich

6/10 Okay

John

Overnattede 1 nat i januar 2024
Svar fra Alex Rodrigues den 19. jan. 2024
Dear John,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your valuable input as it helps us understand the guest experience and continually improve our services.At Novotel London Greenwich, we strive to create a comfortable and enjoyable environment for our guests, and your feedback is very important for us We genuinely value your input and hope to have the opportunity to welcome you back in the future.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

10/10 Fremragende

Daiva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Alex Rodrigues den 15. jan. 2024
Dear Daiva,Thank you so much for taking the time to share your wonderful review of your recent stay with us! We are thrilled to hear that you had a perfect 10/10 experience at our hotel.It's truly rewarding to know that our efforts to provide exceptional service and a comfortable environment have made your stay memorable. Our team works hard to ensure that every guest feels welcomed and has everything they need for a fantastic stay.We look forward to welcoming you back in the future and providing another outstanding stay. Thank you again for choosing our hotel.Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

6/10 Okay

WILLIANS

Rejste med familie
Synes godt om: Service og personale
Frigobar muito pequeno e com refrigeração fraca. Camas confortaveis e localização muito boa com onibus e trem.
Overnattede 6 nætter i januar 2024
Svar fra Alex Rodrigues den 12. jan. 2024
Dear Willians,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your honest review.We're pleased to hear that you found our beds comfortable and enjoyed the convenient location with easy access to buses and trains. Your comfort and convenience are top priorities for us.We apologize for any inconvenience caused by the size and performance of the fridge in your room. We take your feedback seriously, and we will look into improving the refrigeration in that particular room to ensure a more satisfactory experience for our guests.We appreciate your constructive criticism, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you for choosing us, and we look forward to serving you again.Best regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich

8/10 Udmærket

KYLE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The stay was great in general, super comfortable. Can't complain It would be good to have milk and stirrers for the tea, apart from that it was all good.
Overnattede 1 nat i januar 2024
Svar fra Alex Rodrigues den 12. jan. 2024
Dear Kyle,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your overall stay was great and that you found the accommodations super comfortable.Your suggestion about having milk and stirrers for tea is much appreciated, and we'll certainly take that into consideration for future improvements. We always aim to enhance our guests' experience, and your insights play a crucial role in helping us achieve that.We look forward to welcoming you back for another enjoyable stay. If there's anything else you'd like to share or if there are specific amenities you'd like to see in the future, please feel free to let us know.Safe travels, and we hope to see you again soon!Warm regards,Alex RodriguesFront Office Team LeaderNovotel London Greenwich