Overnatningsstedets facade

Anmeldelser af Novotel London Canary Wharf Hotel

4 out of 5
Novotel London Canary Wharf Hotel
40 Marsh Wall, London, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 632 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 236 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 65 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 34 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 1003 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 15. feb. 2024
Thank you for this fantastic rating!

10/10 Fremragende

Susanne

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra The Novotel London Canary Wharf Family den 7. dec. 2023
Thank you Susanne for this 10/10 review! See you again soon

10/10 Fremragende

Martin

Overnattede 1 nat i oktober 2021
Svar fra The Novotel London Canary Wharf Family den 28. okt. 2021
Thank you Martin for this great rating! We hope to see you soon

8/10 Udmærket

Morten

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2020

10/10 Fremragende

Louise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2019
Svar fra Novotel London Canary Wharf Team den 23. okt. 2019
Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us!

10/10 Fremragende

Mie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top klasse hotel. Alle pengene værd.
Fantastisk hotel. Alle pengene værd. Lækre omgivelse specielt der hvor man spise morgenmad . Top klasse
Overnattede 4 nætter i september 2019
Svar fra Novotel Canary Wharf den 10. okt. 2019
Thank you very much for your kind feedback !

8/10 Udmærket

Verificeret rejsende

Overnattede 2 nætter i august 2019
Svar fra Novotel Canary Wharf den 7. aug. 2019
Thank you for choosing to stay with us!

10/10 Fremragende

Anders

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2019
Svar fra Novotel Canary Wharf den 29. jun. 2019
Thank you for choosing us as your home away from home Anders!

10/10 Fremragende

Birthe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2019
Svar fra Novotel Canary Wharf den 22. maj 2019
Thank you for rating your stay with us 10 out of 10!

10/10 Fremragende

Mathias

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2019
Svar fra Novotel Canary Wharf den 16. maj 2019
Thank you for rating your visit 10 out of 10 Mathias! We hope to welcome you back again soon!

10/10 Fremragende

Kefing

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
In addition to the the views from the room and restaurant, the entire experience was amazing.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Tanya

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Thae room was not cleaned for three nights we had to go down to front desk ad complain. THey did fially come and clea room at 4:30 in the evening. They did not romove dirty coffe cUps or water glass.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Henrietta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms very clean and tastefully decorated, perfect for 2 and staff was very pleasant and helpful
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Tolulope

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice staff!
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Gerard Joseph

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was fine overall.
Overnattede 5 nætter i april 2024
Svar fra Hristina den 16. maj 2024
Dear Gerard, Thank you for your feedback it is highly appreciated.We are pleased to know you had a good experience overall and hope to welcome you back soon.Warmest Regards,Hristina and The Novotel London Canary Wharf Family

10/10 Fremragende

Taimoor, Oswego

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Hristina den 9. maj 2024
Dear Taimoor,Thank you for taking the time to leave us such an excellent review. I am delighted to know you had a great experience and we look forward to welcoming you back for another wonderful stay.

8/10 Udmærket

Sofiya

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall, a very good room but..if you don't offer the slippers, the carpet should be much cleaner
Overnattede 1 nat i april 2024
Svar fra The Novotel London Canary Wharf Family den 30. apr. 2024
Thank you Sofiya for this positive and constructive feedback. We hope to see you again soon.

10/10 Fremragende

Gerard

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was fine about my run and my stay at the Novotel Canary Wharf. The room was very clean, very sizable. On occasion, the elevators could be quite a wait, but that’s not too surprising for a high-rise hotel. I would definitely stay there again.
Overnattede 3 nætter i april 2024
Svar fra The Novotel London Canary Wharf Family den 30. apr. 2024
thank you Gerard for this fantastic feedback. We hope to welcoming you back soon!

10/10 Fremragende

Nathaniel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean facility. Staff were helpful and made me feel comfortable
Overnattede 2 nætter i april 2024
Svar fra Hristina den 1. maj 2024
Dear Nathaniel, Thank you for taking the time to share your lovely experience with us. I am delighted to hear the team has been helpful and you had a comfortable stay. We hope to welcome you back for another wonderful experience.

10/10 Fremragende

Arunah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, perfect room.
Overnattede 2 nætter i april 2024
Svar fra The Novotel London Canary Wharf Family den 30. apr. 2024
Thank you Arunah for this great review. We hope to see you again soon.

10/10 Fremragende

Samuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good and great rooftop bar
Overnattede 1 nat i april 2024
Svar fra The Novotel London Canary Wharf Family den 26. apr. 2024
Thank you Samuel for this fantastic feedback. We hope to welcoming you soon again.

10/10 Fremragende

Emmanuel

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
N/a
Overnattede 1 nat i april 2024
Svar fra The Novotel London Canary Wharf Family den 26. apr. 2024
Thank you for this 5/5 rating Emmanuel! We hope to see you again very soon.

10/10 Fremragende

Tina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay at the Novotel Canary Wharf. This started from the welcome we got at reception when we arrived. The staff make this hotel. The views from the bar and restaurant are amazing. Dining here although expensive was excellent. They catered for the London Marathon runners perfectly, pre race pasta, earlier breakfast and other little motivational tips around the hotel. My only slight negative is the hot buffet breakfast wasn’t particularly hot. We loved our stay, we love the location and will definitely stay again.
Overnattede 3 nætter i april 2024
Svar fra The Novotel London Canary Wharf Family den 26. apr. 2024
Thank you for your wonderful review Tina! We're thrilled to hear that you had a great experience with us and that our reception staff set a welcoming tone for your stay. It's fantastic to know that you found them to be friendly, helpful, and informative. We're also glad that you enjoyed our hotel's location and the excellent views from our bar and restaurant.We appreciate your feedback regarding the hot buffet breakfast, and we apologize for any inconvenience you experienced. Rest assured, we will address this issue with our team to ensure improvements are made for future guests.We're delighted that you appreciated our support for London Marathon runners, and we would be honored to welcome you back for another stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. We look forward to seeing you again soon!

6/10 Okay

Tousif

There was no guest parking. No restaurants near by.
Overnattede 3 nætter i april 2024
Svar fra The Novotel London Canary Wharf Family den 19. apr. 2024
Thank you for your feedback Tousif. We'd like to clarify that we have an on-site restaurant and bar available for your convenience. Additionally, just steps away from our hotel, you'll find both Italian and Turkish dining options. Moreover, Canary Wharf, a vibrant hub with numerous restaurants, is only a 5-minute walk away. We hope this information helps, and we look forward to welcoming you back soon!

10/10 Fremragende

Jodie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a wonderful stay. Me and my partner have stayed a few times now but we are more of a last minute type of couple and we wish it wasn’t as expensive but worth it. Pool is incredible as well as the gym. Roof terrace lovely for late or early views and drinks. Staff were very accommodating and nice, when we stayed we were give a free upgraded room and two free drinks. Will return soon!
Overnattede 1 nat i april 2024
Svar fra The Novotel London Canary Wharf Family den 17. apr. 2024
Thank you so much Jodi for this great feedback. We hope to welcoming you again soon!

10/10 Fremragende

Chris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is in quite neighborhood but convenient access to subways and train services.
Overnattede 4 nætter i april 2024
Svar fra The Novotel London Canary Wharf Family den 17. apr. 2024
Thank you Chris for this lovely review. We hope to see you again soon!

8/10 Udmærket

Obinna

Overnattede 2 nætter i april 2024
Svar fra The Novotel London Canary Wharf Family den 7. maj 2024
Thank you Obinna for this positive rating! See you again soon!

10/10 Fremragende

Heiko

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Der Aufenthalt war insgesamt hervorragend, unsere Mitreisenden hatten allerdings nicht so viel Glück mit dem Zimmer.
Overnattede 3 nætter i marts 2024
Svar fra The Novotel London Canary Wharf Family den 15. apr. 2024
Thank you heiko for this 5/5 review. We hope to welcoming you again soon.

10/10 Fremragende

Stefan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooftop bar, small coffee bar, comfortable room, city view
Overnattede 3 nætter i marts 2024
Svar fra The Novotel London Canary Wharf Family den 4. apr. 2024
We're thrilled to hear that you enjoyed our rooftop bar, cozy coffee bar, and comfortable room with a city view! Thank you for sharing your positive experience, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Udmærket

Kerren, New York

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The 38th floor bar and restaurant has magnificent views - a lovely place to relax with friends. And the pool and saunarium are a nice bonus. However, on the negative side, the service on the TV in my room did not work properly during my entire stay, and also the mattress on the bed is thin.
Overnattede 4 nætter i marts 2024
Svar fra The Novotel London Canary Wharf Family den 4. apr. 2024
We're delighted to hear that you enjoyed the magnificent views from our 38th-floor bar and restaurant, as well as the relaxing amenities like the pool and saunarium. However, we apologise for the inconvenience with the TV service in your room and for any discomfort caused by the mattress. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. Thank you for sharing your thoughts with us, and we hope to welcome you back again soon.

4/10 Dårligt

Florina

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Novotel London Canary Wharf Family den 4. apr. 2024
We are sorry that you didn't enjoy your stay with us Florina. We hope you'll give us another chance in the future.

10/10 Fremragende

Sally

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Very comfortable. Light rooms. Great view across the river and city. Will be my go-to in Canary Wharf for now on for sure!
Overnattede 1 nat i marts 2024
Svar fra The Novotel London Canary Wharf Family den 4. apr. 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words and for making us your go-to hotel in Canary Wharf. We look forward to welcoming you back again soon!

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra The Novotel London Canary Wharf Family den 22. mar. 2024
Great 5* rating Thomas! Thank you so much for taking time to share your feedback.

10/10 Fremragende

Megan-rose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A lovely hotel to stay at in the Canary Wharf area, we was upgraded from a standard room to a suite and had the best stay. The staff was super friendly and helpful!
Overnattede 1 nat i marts 2024
Svar fra The Novotel London Canary Wharf Family den 18. mar. 2024
Thank you so much Megan-rose for this great feedback. We're happy to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Fremragende

Helen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
attending an event at the 02 , perfect location for easy access
Overnattede 2 nætter i marts 2024
Svar fra The Novotel London Canary Wharf Family den 11. mar. 2024
We are delighted to hear you found The O2 to be the perfect location for easy access to your event! We hope to see you again soon!

10/10 Fremragende

Annette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Executive-Suite absolut empfehlenswert, toller Blick auf London, kurzer Weg zur Themse führ eine Fahrt zu Tower Bridge/Westminster
Overnattede 1 nat i marts 2024
Svar fra The Novotel London Canary Wharf Family den 11. mar. 2024
Thank you Annette for your glowing review! We're thrilled to hear that you enjoyed our Executive Suite and the breathtaking views of London. It's fantastic that our location allowed you easy access to the Thames and iconic landmarks like Tower Bridge and Westminster. We appreciate your recommendation and look forward to welcoming you back soon!

8/10 Udmærket

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The hotel is good and nice, the room felt a little tired, threadbare carpet and scuffed wallpaper. Great location Would stay again
Overnattede 2 nætter i marts 2024
Svar fra The Novotel London Canary Wharf Family den 5. mar. 2024
Thank you James for you feedback. We Hope to welcoming you again soon!

2/10 Forfærdeligt

Lito

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Rude receptionist!
Overnattede 1 nat i marts 2024
Svar fra The Novotel London Canary Wharf Family den 5. mar. 2024
We're surprised to hear about your experience and apologise for any inconvenience. Providing exceptional service is our priority, and we'll address this immediately Lito. We hope to see you again in the future.

10/10 Fremragende

Karey Anne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is one of the best I’ve stayed at in London. Quiet with a boutique feel, the rooftop bar on the 38th floor has amazing views of the London skyline. We had a room on the 10th floor and requested a bathtub. The room had a sofa, fridge and very comfortable beds. I slept incredibly well and never heard anything from other guests. There’s also a Tesco at the bottom of the street for buying essentials. We also had lots of day trips to London and by using our bank card to sign in on the machines managed to reach London within a few minutes and was only charged £8.10 for a whole day on public transport (remember to use the same card to tap in and out each time). The Canary Wharf station was walking distance and we always felt safe. Would highly recommend and I will most definitely be returning.
Overnattede 3 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 26. feb. 2024
Thank you Karey Anne for this fantastic feedback. We hope to see you again soon!

6/10 Okay

Jacob

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean & good size . Bed was comfy. Fridge in the room had a note saying complimentary water , which there was no water in it or in the room?
Overnattede 1 nat i februar 2024
Svar fra The Novotel London Canary Wharf Family den 26. feb. 2024
Thank you Jacob for sharing your feedback.We apologise if your complimentary water was not refilled.We hope to see you again soon.

4/10 Dårligt

Shasy

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
In the rooms there is nothing to watch other than tv. No Netflix or YouTube which made the stay very boring.
Overnattede 1 nat i februar 2024
Svar fra The Novotel London Canary Wharf Family den 26. feb. 2024
Thanks for your feedback Shasy. We hope you'll give us another chance in the future.

4/10 Dårligt

Adam

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
There was no WiFi connection since early from the morning. I didn’t have no plans for the day since it was raining outside. So I decided to stay in and it made it extra hard with no WiFi connection and bad service which therefore made it not enjoyable
Svar fra The Novotel London Canary Wharf Family den 26. feb. 2024
Thank you Adam for sharing your feedback. We deeply apologise for the wifi issue. We experienced an unexpected outage totally out of our control which affected everyone at the hotel.We hope you'll give us another chance in the future.

10/10 Fremragende

Siantel

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thanks Siantel for this fantastic rating!We hope to welcoming you back soon.

8/10 Udmærket

Greg

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will stay again
Will stay again. Great location in the heart of Canary Wharf. Modern hotel, comfy rooms and great sky bar / restaurant with fantastic breakfast. Only complaint is the slow lifts, often just taking guests too/from sky bar and neglecting hotel guests
Overnattede 4 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Greg for your feedback. It's great to hear that you enjoyed your time with us.We allocate one lift on Saturday night for guests visiting the bar to avoid long queue at reception. Sorry if this has caused you to wait a bit longer than expected.See you again soon!

10/10 Fremragende

Cecilia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Cecilia for this 10/10 rating! See you soon!

10/10 Fremragende

Victoria, Brooklyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My favorite hotel ever ! I always get the studio !
Overnattede 2 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Victoria for this beautiful review. It's great to hear that we are your favourite hotel. See you again soon!

10/10 Fremragende

Keisha

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Keisha for your great rating! See you again soon!

8/10 Udmærket

Imani

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Imani for this positive rating.We hope to see you again soon.

10/10 Fremragende

amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
amazing
had an amazing stay and all the staff were so friendly and informative. room was spotless and the view was unreal - extra points for the lady in reception who managed to get hold of something very sentimental that i’d left in the room and only realised 8 hours after we’d left the hotel! will definitely be returning
Overnattede 2 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Amy for this fantastic feedback.We are glad that our staff managed to find your belongings.We hope to see you again soon.

10/10 Fremragende

Aaliyah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful views from the room.
Overnattede 2 nætter i februar 2024
Svar fra The Novotel London Canary Wharf Family den 21. feb. 2024
Thank you Aaliyah for this 5/5 rating! We hope to see you again soon.