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Anmeldelser af Mercure London Heathrow Hotel

4 out of 5
Mercure London Heathrow Hotel
Shepiston Lane, Hayes, England

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 264 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 295 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 172 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 127 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 150 af i alt 1008 anmeldelser" "

7,4/10

Rengøring

7,6/10

Service og personale

7,0/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Tony

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i februar 2024

8/10 Udmærket

Morten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2022
Svar fra General Manager den 3. maj 2022
Dear Morten, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to note that you enjoyed your stay with us in nearly all aspects. Please feel free to inform us if we can be of any further assistance. Regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good hotel
Good and clean hotel near supermarket (Asda) about 10 min walk. The station is about 20 min walk away. Room: clean and good size. Minus was one thing. The rooms are not soundproof
Overnattede 4 nætter i juli 2019
Svar fra swap den 8. jul. 2019
Dear Guest, Thank you for taking your time to write a review of your recent stay at The Mercure London Heathrow Hotel. We are delighted to hear that you enjoyed your stay with us and that you have found the location of our hotel convenient. We always aim to provide the highest level of service to our guests and create memorable experiences. We value your patronage and look forward to see you soon in the near future. Kind Regards, Pankaj Walia

4/10 Dårligt

Miss T

The rooms smell of damp, they are very narrow corridors, the rooms are crammed , the shower leaked all over the floor, no remote for TV when I arrived. Took over an hour to resolve. The food menu very limited and not healthy options. Staff tried their best in very tired conditions. Will not stay here again
Overnattede 1 nat i maj 2024

10/10 Fremragende

Neel, Rochester

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Robin singh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nice experience
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Lauren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel it’s self is lovely and quite. Room was a little too hot but my fault I put the heating on when I arrived as it was cold
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Ravinder

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Blood on the bedsheet
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

John

Forretningsrejsende
Room not clean and flies along window ledge, also noise was horrible so left a day early, limited food options so not great
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Salar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are very friendly and helpful
Overnattede 1 nat i maj 2024

6/10 Okay

Rakesh

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
Badkamer lekte water.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Narelle

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room is compact yet functional with room for a seating area. Bathroom was very small, but manageable for two night stay. Train station 20 min walk away. Breakfast was nice. Lady at check in counter when we arrived was very helpful despite being hectic with groups checking out. They were able to accommodate our early check in request which was much appreciated after an overnight long haul flight left us feeling exhausted and needing a shower.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

SHERMAN

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Needs better maps for buses andtrains
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Geoffrey

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Compact bathroom, everything worked but needed maintenance.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Lillian

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Receptionist very helpful, thank you so much! Would definitely recommend if it’s last minute
Overnattede 1 nat i maj 2024

8/10 Udmærket

Nardvalee, Huay Kwang

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s too far from subway train
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Nicolina, Winnipeg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was close to where I needed to be. Room was clean. Breakfast was good.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Anjali

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Vies, smerig en een vieze stank in bepaalde kamers
Overnattede 2 nætter i april 2024

10/10 Fremragende

Zaneta

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Thank you for changing for us a new much better room 🙏
Overnattede 1 nat i april 2024

10/10 Fremragende

Salar

Synes godt om: Rengøring, service og personale
Staff are friendly
Overnattede 2 nætter i april 2024

6/10 Okay

Daniel

Rejste i en gruppe
Synes godt om: Rengøring
If you’re a white person you’ll likely find this hotel uncomfortable. The staff are not very friendly and are not attentive to you unless you are from certain countries. The rooms are very basic and not that well maintained and there is 0 soundproofing. Would not book again.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Ajmal

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Worst place I’ve ever stayed at, Unprofessional Noisy And more of a shag place seems like With inappropriate noises coming from rooms etc
Overnattede 1 nat i april 2024

10/10 Fremragende

Rory

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place to stay has plenty of facilities gym restaurant and bar inside the hotel will stay again for sure 👍
Overnattede 1 nat i april 2024

10/10 Fremragende

Mohammed

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great.
Overnattede 1 nat i april 2024

10/10 Fremragende

Frank Gabriel

Synes godt om: Faciliteter
Good
Overnattede 1 nat i april 2024

10/10 Fremragende

miles

Rejste med partner
Great place to stay. Close to Heathrow
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Nandeep

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My toilet never flushed and shower water overflowed
Overnattede 1 nat i april 2024

6/10 Okay

Nicola

Rejste med familie
Synes godt om: Service og personale
Rubbish outside the window (on lower floor roof), bathroom tiny, corridor too narrow and needs decorating. Staff friendly and evening food good.
Overnattede 1 nat i april 2024

10/10 Fremragende

Sahra

Overnattede 2 nætter i februar 2024

8/10 Udmærket

Lauren

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was lovely
Overnattede 1 nat i april 2024

8/10 Udmærket

Terence

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Good airport hotel for one night only
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Azhar

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently stayed at the Mercure Heathrow hotel, and I must express my deep disappointment with the entire experience. From start to finish, my stay was marred by a series of issues that are simply unacceptable for a hotel of Mercure's reputation. Frankly, I am disgusted and this was made worse by a terrible response from the manager who failed to reply to the complaint issues specifically and simply told me to go to Expedia to raise complaint. Shocking. Upon entering the lobby, it was immediately apparent that the hotel was in need of refurbishment. It was dirty and worn. The outdated decor and worn-out furnishings created an atmosphere that was far from welcoming. However, it was upon entering the room that my dissatisfaction reached its peak. Moreover, I was deeply disturbed by the lack of adherence to basic health and safety standards. The bathroom facilities were unsanitary, with evidence of mold and limescale in the shower areas. There was huge pile of dirty mattresses in the parking which also posed a potential health risk to guests. As a guest, I expect a clean and hygienic environment, which unfortunately was not provided during my stay at your hotel. The room itself felt dingy and neglected, with mattresses so worn out that a comfortable night's sleep was out of the question. Literally, on all three mattresses, you sink in and they are extremely worn. Furthermore, the breakfast provided was of incredibly poor quality. The products tasted awful.
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

Christopher

Nothing about this hotel I liked. The room was dirty. The Smell was dreadful. The bathroom was very small. Shower was too small for regular sized people. The entrance door to the room was very narrow and was very hard to open. I would never recommend this Hotel and never stay there again.
Overnattede 1 nat i april 2024

8/10 Udmærket

Mario

Synes godt om: Service og personale
Generell in Ordnung" - Dieses Hotel bietet eine insgesamt akzeptable Erfahrung für Reisende. Die Einrichtungen und Dienstleistungen entsprechen den Erwartungen. Zimmer Sauber" Die Verkehrsanbindung ohne eigenes Fahrzeug ist etwas eingeschränkt. Der Fußweg zum nächsten Autobus beträgt etwa 7 Minuten, während es ungefähr 20 Minuten Fußweg zur U-Bahn sind (entspricht 3 Busstationen). Die Fahrzeit ins Stadtzentrum beträgt etwa 30 Minuten mit der Elizabeth Line von Hayes & Harlington, was berücksichtigt werden sollte bei der Planung von Ausflügen und Unternehmungen in der Stadt.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Bernadette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy access to Heathrow. Really clean, well maintained rooms and lovely, helpful staff.
Overnattede 1 nat i april 2024

10/10 Fremragende

Ataif

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Gary, Bishop Auckland

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay if your flying out of London
Overnattede 1 nat i april 2024

8/10 Udmærket

Sarbjot

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

2/10 Forfærdeligt

David

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is not a 4 star hotel. It is misleading to labeled it as such. The rooms are adated and you know that dated smell from an old property..Yes you smell that. Plus twice they knocked on my door before check out time. The second was telling. The manager said she wants to know if the room was clean...lol. I said to myself of course it is the kind of thing you expect from a 2 star hotel not a 4 star one but the Mecure name gives it that borrowed credibility. To be fair it is not far from terminal 5 so might work if your stay is short and not for relaxation.
Overnattede 1 nat i april 2024

10/10 Fremragende

Karolina

Overnattede 1 nat i april 2024

8/10 Udmærket

Lauren

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was tidy
Overnattede 1 nat i april 2024

4/10 Dårligt

Mia

Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We didn’t realize how long it would take to get to the airport and that the Heathrow Hoppa didn’t stop at this hotel. The drains in the hotel room didn’t work fully, so shower was very short! We will at the airport next time to avoid spending money on cabs!
Overnattede 1 nat i april 2024

10/10 Fremragende

Abdiaziz

Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Elryan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

8/10 Udmærket

Jamie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024

4/10 Dårligt

Eleanor

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I usually stay in a premier inn before my flight. Unfortunately they were booked up. I have stayed in multiple Mercure hotels in the past and the rooms have been very nice, this room however was shocking. The radiator was on full blast with a plug in radiator also on full blast. I obviously unplugged the plug in, then I went to turn the AC on and that was the oldest looking thing I’ve seen. It hardly worked. The bathroom was disgusting, dirty tiles and chunks of plastic missing from the bath. It smelled really damp in the bathroom. Also the plug didn’t work in the bath. I would never stay again
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Mel

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am disgusted by our stay in the Mercure Heathrow. The car park is terrible with broken machinery and water leaking everywhere. The corridors smell of sewage and have lots of flies and empty food containers. The room was ok except the bed was very uncomfortable and creaked everytime I moved which meant I didn't sleep well. Breakfast was crowded and the food was awful for a vegetarian. The food was over cooked on the outside and undercooked on the inside. Staff weren't interested and never asked if we were happy with our stay.
Overnattede 1 nat i marts 2024

4/10 Dårligt

Donna

Rejste med familie og småbørn
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast very limited and messy tables probably due to not enough staff hotel is tired and needs updating.
Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Cora

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel room was dirty, expected more from a Marriott hotel, and for £70. The car park was full of mouldy mattresses. Air con until was broken. The toilet seat was not attached to the toilet. Overall experience was poor
Overnattede 1 nat i marts 2024

8/10 Udmærket

Caroline

Overnattede 1 nat i marts 2024