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Anmeldelser af Mandarin Oriental Hyde Park, London

5 out of 5
Mandarin Oriental Hyde Park, London
66 Knightsbridge, London, England

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 128 af i alt 199 anmeldelser" "
Bedømmelse på 8 − Udmærket. 30 af i alt 199 anmeldelser" "
Bedømmelse på 6 − Okay. 20 af i alt 199 anmeldelser" "
Bedømmelse på 4 − Dårligt. 12 af i alt 199 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 199 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2017
Dear guest, Thank you for your fantastic feedback! We look forward to welcoming you back to Mandarin Oriental Hyde Park London in the future. Kind regards, Reservations Team

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Staff were simply amazing and made the stay all the more memorable
Overnattede 1 nat i maj 2024

10/10 Fremragende

Thiago

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ótimo hotel
Overnattede 6 nætter i maj 2024

10/10 Fremragende

emel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Sara

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
Overnattede 4 nætter i marts 2024

8/10 Udmærket

Kenan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i marts 2024
Svar fra Jonathan den 19. mar. 2024
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,

10/10 Fremragende

Carolina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incrível, hotel maravilhoso
Overnattede 1 nat i januar 2024

6/10 Okay

Ugur

Overnattede 5 nætter i december 2023

6/10 Okay

Necmettin

Synes godt om: Service og personale
Overnattede 4 nætter i december 2023

10/10 Fremragende

JESUS

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best of the Best
Overnattede 2 nætter i december 2023

10/10 Fremragende

Faris

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best of London hotels!
Amazing hotel, amazing people!
Overnattede 1 nat i november 2023

10/10 Fremragende

Esther

Synes godt om: Rengøring
It’s the best hotel..!
Overnattede 5 nætter i oktober 2023

10/10 Fremragende

feroz

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
top class, better than bulgari
Overnattede 1 nat i august 2023

10/10 Fremragende

Felipe

Overnattede 4 nætter i juli 2023

4/10 Dårligt

Marco

Overnattede 1 nat i april 2023

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2023

10/10 Fremragende

hamad, pasadena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

4/10 Dårligt

Lindsey, Slough

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Great hotel but room was very poor for the price!
Overnattede 1 nat i april 2023

4/10 Dårligt

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Overnattede 1 nat i marts 2023

10/10 Fremragende

David

Overnattede 1 nat i januar 2023

10/10 Fremragende

Chung Wah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2023

10/10 Fremragende

Allison

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
早餐服務很好,飯店房間寬敞及乾淨
Overnattede 6 nætter i december 2022

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 Fremragende

Mary

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 Fremragende

Antony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022

10/10 Fremragende

Ekaterina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i oktober 2022

10/10 Fremragende

Rohit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022

10/10 Fremragende

Benjamin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Excellent
Overnattede 1 nat i august 2022

6/10 Okay

Jose Eduardo

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2022

8/10 Udmærket

Hei Fung Maggie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
房間舒服
Overnattede 1 nat i august 2022

4/10 Dårligt

Oi Lin

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
酒店服務質素普通，共住了四天，第一天房間好差，沒有窗戶的，不見天日。最後一天，未夠時間check out 就鎖房咭等你沒法搭升降機回房間，12:00 Check out , 10:30 就鎖門咭，最後，check out 付款已經2 天，想要聽收音機電源燈
Overnattede 3 nætter i august 2022

10/10 Fremragende

Hei Fung maggie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hype park room非常好
Overnattede 5 nætter i juli 2022

2/10 Forfærdeligt

Eric

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Overnattede 4 nætter i juli 2022

10/10 Fremragende

Andrew

Overnattede 1 nat i juni 2022

4/10 Dårligt

Thaise S

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2022
Svar fra Mandarin Oriental Hyde Park, London den 20. feb. 2022
Dear Thaise On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent visit to Mandarin Oriental, Hyde Park, London. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, Whilst we can see that your rating was very high in most service areas I was disappointed to learn your overall rating was only 4 out of 10. I would be delighted to further investigate any concerns you may by reaching out to me directly at the hotel. Thank you and we look forward to hearing from you shortly Best Wishes Denny Lane Director of Rooms

8/10 Udmærket

JL

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2022
Svar fra Mandarin Oriental Hyde Park, London den 20. feb. 2022
Dear JL Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. If I may kindly ask for some additional feedback on what could have scored is 10 out of 10 it would be a pleasure to know. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future and I look forward to hearing back from you in return. Wishing you a lovely week ahead Thank you Denny Lane Director of Rooms

10/10 Fremragende

Chetan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2022
Svar fra Mandarin Oriental Hyde Park, London den 3. feb. 2022
Dear Chetan Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Carlos

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2022
Svar fra Mandarin Oriental Hyde Park, London den 9. jan. 2022
Dear Carlos Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Incredible Stay
Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.
Overnattede 1 nat i januar 2022
Svar fra Mandarin Oriental Hyde Park, London den 9. jan. 2022
Dear Guest Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Patrick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great except that it is extremely noisy if you happen to be on the street side
Overnattede 5 nætter i december 2021
Svar fra Mandarin Oriental Hyde Park, London den 21. dec. 2021
Dear Patrick Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. I am sorry if you felt that rooms on our Knightsbridge side are a little noisy, we will have your room checked to ensure that there is no fault with the soundproofing of the room. Our courtyard and park view rooms can be very quiet, perhaps on your next stay we can look at one of these for you offering the same comfort but away from the hustle and bustle of Knightsbridge. We hope to have the pleasure to welcome you back in the near future and wishing you the best over the festive period. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel, impeccable service.
Overnattede 1 nat i december 2021
Svar fra Mandarin Oriental Hyde Park, London den 13. dec. 2021
Dear Julie Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is such a pleasure to welcome our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale
Incredible LACK of consideration from the Manager.
Please reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ??? We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.
Overnattede 4 nætter i november 2021
Svar fra Mandarin Oriental Hyde Park, London den 22. nov. 2021
Dear Guest On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent experience with Mandarin Oriental, Hyde Park, London. I am so sorry that you were unable to travel and visit our hotel. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, I am so sorry that we were unable to answer any of your calls and allow your reservation as a result in a no show status due to the poor handling of your booking from our side. As luxury hoteliers it is our aim to fully exceed your expectations, which on this occasion we clearly failed. I would be delighted to look further into your comments, as such if you would like to reach out to me directly at the hotel in order to further understand how this terrible situation went so wrong, and more importantly how I can make it right for you. I am so sorry that you were unable to travel and visit our hotel. In the meanwhile I wish you a pleasant day ahead and look forward to hearing from you in due course. Kind regards & renewed apologies Denny Lane Director of Rooms

8/10 Udmærket

jaroslaw

Overnattede 4 nætter i oktober 2021
Svar fra Mandarin Oriental Hyde Park, London den 22. nov. 2021
Dear Jaroslaw Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope that on your next stay we would be able to achieve a 10 of our 10. if you don't mind dropping us a few words on where we could have fully delighted you on your most recent visit. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Hina

Rejste med partner
Synes godt om: Service og personale
Stunning hotel with amazing service.
Overnattede 1 nat i oktober 2021
Svar fra Mandarin Oriental Hyde Park, London den 22. nov. 2021
Dear Hina Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

abdulla

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2021
Svar fra Mandarin Oriental Hyde Park, London den 22. nov. 2021
Dear Abdulla Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 Udmærket

helena

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2021

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2021
Svar fra Mandarin Oriental Hyde Park, London den 22. nov. 2021
Dear David Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worth the price
The entire staff is exceptionally nice and goes out of their way to help.
Overnattede 1 nat i september 2021
Svar fra Mandarin Oriental Hyde Park, London den 22. nov. 2021
Dear Anne Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2021
Svar fra Mandarin Oriental Hyde Park, London den 23. nov. 2021
Dear Richard Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Fremragende

Carmen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2021
Svar fra Mandarin Oriental Hyde Park, London den 23. nov. 2021
Dear Carmen Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms