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Anmeldelser af London Marriott Hotel Canary Wharf

5 out of 5
London Marriott Hotel Canary Wharf
22 Hertsmere Road, Canary Wharf, London, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 663 af i alt 999 anmeldelser" "
Bedømmelse på 8 − Udmærket. 220 af i alt 999 anmeldelser" "
Bedømmelse på 6 − Okay. 59 af i alt 999 anmeldelser" "
Bedømmelse på 4 − Dårligt. 35 af i alt 999 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 999 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor customer service
Poor customer service. Very unprofessional managers. Hotel chain stuck in the 1950’s
Overnattede 2 nætter i februar 2024
Svar fra Sukanya den 9. feb. 2024
Thank you for sharing your honest feedback with us. We hope to welcome you back in the future and regain your trust. Please feel free to reach out directly to discuss any areas for improvement.

8/10 Udmærket

Albert Kindberg

Overnattede 1 nat i februar 2023
Svar fra Sukanya den 4. mar. 2023
Thank you very much for your feedback.We looking forward to welcoming you again soon.Sincerely

8/10 Udmærket

Alex Villiam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay
Very nice hotel - great rooms (with Bathtub) and the Steak restaurant was brilliant - Good location, close to shops and London underground. Breakfast was a bit hectic with only one coffee machine, but thats a minor thing.
Overnattede 2 nætter i april 2022
Svar fra Fanny Hanisch - Senior Guest Experience Manager den 3. maj 2022
Thanks for your lovely review, we really appreciate it.

10/10 Fremragende

Mette

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel. Fantastisk personale. Fantastisk træningslokale. Deres indgangsparti udenfor var meget trist at se på.
Overnattede 2 nætter i december 2019
Svar fra Maria De Angelis den 22. dec. 2019
Dear Mette, Thank you for your feedback! We look forward to welcoming you back. Best regards, Maria De Angelis Guest Services Manager

10/10 Fremragende

Asger, Copenhagen, Denmark

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service level is second-to-none. Nice and clean room with a good view from the executive floor over Canary Wharf.
Overnattede 2 nætter i april 2019
Svar fra Fanny Hanisch - Senior Guest Experience Manager den 13. apr. 2019
Dear Asger, thanks a million for your great feedback. We look forward to welcome you back soon.

10/10 Fremragende

Tommy, Køge

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel med super service
Ligger lige ved siden af DLR stationen “West India quay”, i et hyggeligt kvarter ved vandet. Fantastisk morgenmad og service, det kan varmt anbefales! Mariott lever endnu engang op til deres gode navn og ry.
Overnattede 1 nat i juni 2018

10/10 Fremragende

Jan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel med god service
Et super lækkert hotel , med en fantastisk beliggenhed
Overnattede 3 nætter i december 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2017

4/10 Dårligt

john

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Great location and normally very high standards but shower had an air lock and sounded like a kango was running and tv did not work
Overnattede 1 nat i maj 2024

10/10 Fremragende

richard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were all courteous and very helpful. very nice hotel in convenient location for tube to central London. And convenient to London City Airport.
Overnattede 6 nætter i maj 2024
Svar fra Front Desk Team den 18. maj 2024
Thank you for your feedback. Much appreciated.

10/10 Fremragende

Natalie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Kritika den 1. maj 2024
Thank you for the feedback. much Appreciated Warm Regards,Front desk

4/10 Dårligt

Jane

Rejste i en gruppe
Room key didn’t work 4 times to get into our room and we had to return to Reception each time! In the end someone had to come and reset it!
Overnattede 1 nat i april 2024
Svar fra Mari den 28. apr. 2024
Dear Jane, I am sorry to learn of your issues with the room keys. This must have been frustrating for you indeed. I am glad that this was resolved for you. I do hope this won't deter you from coming back to us. I wish you all the best in the meanwhile.Regards, Mari

10/10 Fremragende

Chantal

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The restaurant at the hotel needs to have more variety.
Overnattede 4 nætter i april 2024
Svar fra Mari den 28. apr. 2024
Dear Chantal, Thank you for taking the time to give us your feedback. This will be shared internally. We look forward to seeing you again very soon.Best wishes, Mari

10/10 Fremragende

Emika

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
clean
Overnattede 3 nætter i april 2024
Svar fra Mari den 28. apr. 2024
Dear Emika, Thank you for you lovely message and score. I am glad you had an enjoyable stay. Please come and see us again.Best wishes, Mari

10/10 Fremragende

Liqin

Overnattede 4 nætter i april 2024
Svar fra Mari den 11. maj 2024
Dear Liqin, Thank you for taking your valuable time to tell us about your experience.I am glad to learn you had an enjoyable stay. We look forward to welcoming you back.Regards,Mari

6/10 Okay

Jenny

I wouldn't rate this as 5 star, the rooms were tired, and grubby, reception staff weren't great, 4 of us stayed and onlY 2 towels in the room!
Overnattede 1 nat i april 2024
Svar fra Mari den 11. apr. 2024
Dear Jenny, Thank you for taking the time to give us your feedback. I am truly sorry to learn you had challenges on your arrival as the room was not ready for four of you and had to request additional towels. This was our oversight indeed.I am truly sorry that you found the room lacking as well. We work tirelessly to ensure our rooms are well looked after and maintained. I do hope your feedback was given to the front desk for us to look into it and rectify. We appreciate all feedback given to us as this allows us to improve our service. Thank you for bringing your concerns to our attention.Best wishes, Mari

8/10 Udmærket

Uwe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good access to London city via public transport
Overnattede 5 nætter i april 2024
Svar fra Kritika den 8. apr. 2024
Thank you for your feedback. Much appreciated Kind regardsFront Desk Team

8/10 Udmærket

daniele

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Lovely property but needed a little bit more care. Room very good but not a very nice stain on the couch . Carpet also had a stain beside bed side cabinet. Breakfast very good.
Overnattede 1 nat i april 2024
Svar fra Micah Altshuler den 5. apr. 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 Fremragende

KEIICHI

Forretningsrejsende
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice stay
Overnattede 1 nat i april 2024
Svar fra Micah Altshuler den 5. apr. 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards, Front Desk Team

10/10 Fremragende

Alejandro, Alexandria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location in Canary Wharf.
Overnattede 4 nætter i marts 2024
Svar fra Sukanya den 3. apr. 2024
Thank you for your kind feedback. Much appreciated.

10/10 Fremragende

Malkeet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good stay
Overnattede 2 nætter i marts 2024
Svar fra Mari den 1. apr. 2024
Dear Malkeet, Thank you for taking the time to give us your feedback. We are extremely happy to hear that you enjoyed your stay with us and we look forward to welcome you back in future. Best wishes, Mari

10/10 Fremragende

Don

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very enjoyable stay, excellent facilities and service.
Overnattede 1 nat i marts 2024
Svar fra Micah Altshuler den 20. mar. 2024
Thank you for your kind reply. We hope you had a wonderful stay with us here. Kind regards,Front Desk Team

10/10 Fremragende

Edwin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Sukanya den 15. mar. 2024
Thank you for your feedback. Much appreciated.

10/10 Fremragende

alice bonython

Overnattede 1 nat i marts 2024
Svar fra Kritika den 29. mar. 2024
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 Fremragende

Karen

Overnattede 1 nat i marts 2024
Svar fra Kritika den 29. mar. 2024
Thank you for your kind reply. Hope to see you soonKind regardsFront desk team

10/10 Fremragende

Cydonie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely stay in a modern and comfortable room.
Overnattede 1 nat i marts 2024
Svar fra Sukanya den 3. mar. 2024
Thank you for your kind feedback. Much appreciated.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Sukamya den 3. mar. 2024
Thank you for your kind feedback. Much appreciated.

8/10 Udmærket

Melanie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I stayed here with my 2 kids and the hotel was great. My only issue was how staff manage the check out process. There is no review of charges before you leave. After check out, i received my receipt which incorrectly charged me for another guest's bar tab. After exchanging over 8 emails with the hotel over several hours, i was told they had found the error and would refund the charge within 10 working days. Whilst they were apologetic, i do think it is cheeky to unilaterally charge guest's credit cards which are left with them on trust without checking with the guest first.
Overnattede 1 nat i februar 2024
Svar fra Sukanya den 27. feb. 2024
Thank you for your honest feedback. Kindly reach out directly to us for the areas of improvement.

10/10 Fremragende

Martin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location reception staff so friendly thankyou
Overnattede 2 nætter i februar 2024
Svar fra Micah Altshuler den 14. feb. 2024
Thank you for your kind reply. I hope you had a wonderful stay with us here. Kind regards,Front Desk Team

10/10 Fremragende

Anita, Beeton

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
close to the ICE conference
Overnattede 10 nætter i januar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Fremragende

Anita, Beeton

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close the conference I was attending
Overnattede 4 nætter i februar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Fremragende

Anita, Beeton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close to the conference I was attending
Overnattede 11 nætter i januar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Fremragende

Anita, Beeton

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close to the conference I was attending
Overnattede 12 nætter i januar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

4/10 Dårligt

Olly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a lovely stay at Marriott, the staff were very helpful & very pleasant too. However, I requested for help with my suitcases and a large weightless bag while checking out. During this process, the weightless bag that was totally intact all the way from Chicago to London got badly damaged, and the handle was ripped off. This experience ruined what could have otherwise been a 5 star experience for me.
Svar fra Mari den 13. feb. 2024
Dear Olly, I want to thank you for taking the time to five us feedback on your most recent stay.I am so glad to learn you had a comfortable stay and that the service offered by the team was helpful and pleasant. On the other hand, I am truly sorry that your suitcase was damaged. This is very unfortunate and disappointing for us as well. We would like to make amends and a guest services manager has already emailed you in this regard after your initial report. Kindly reply back to us to take this forward. I want to thank you for informing us and for your calm deminer and allowing us to look into this.We look forward to speaking to you very soon. Kind regards, Mari

8/10 Udmærket

Jonathan

Overnattede 1 nat i februar 2024
Svar fra Micah Altshuler den 12. feb. 2024
Thank you for your kind feedback. We hope you had a wonderful stay here with us. Kind regards,Front Desk Team

10/10 Fremragende

Monia

Overnattede 2 nætter i februar 2024
Svar fra Micah Altshuler den 6. feb. 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us and hope to see you again sometime soon. Kind regards,Front Desk Team

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Micah Altshuler den 31. jan. 2024
Thank you for your kind reply. We hope you had a wonderful time at the hotel. We look forward to hosting you sometime soon.Kind regards, Front Desk Team

10/10 Fremragende

Sean

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay
Very comfortable and nicely located.
Overnattede 3 nætter i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you for your kind feedback. We hope you had a wonderful stay with us. We look forward to hosting you again soon. Kind regards, Front Desk Team

8/10 Udmærket

Karyl

good
Overnattede 2 nætter i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 Fremragende

Jason

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Staff and Hotel
Amazing Hotel. If I’m ever back in London I would defiantly think about book this hotel again
Overnattede 1 nat i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you so much for your kind feedback. We hope you had a wonderful stay with us. We look forward to hosting you sometime soon. Kind regards,Front Desk Team

8/10 Udmærket

Claire

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Micah Altshuler den 29. jan. 2024
Thank you for your kind feedback. I hope you had a wonderful stay with us. We look forward to hosting you sometime soon.Kind regards,Front Desk Team

10/10 Fremragende

Christopher

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stop at the Marriott Canary Wharf
Second visit to the Marriott very friendly staff, and excellent service, recommended.
Overnattede 2 nætter i januar 2024
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your lovely feedback, much appreciated.

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel, friendly staff
Overnattede 2 nætter i januar 2024
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your lovely feedback, much appreicated.

10/10 Fremragende

Jamie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic stay.
On arrival the room we had booked was not available, but without even asking they upgraded us to another room and gave us free access to the executive lounge… For New Years Eve I think this was fantastic service especially as the hotel was full.
Overnattede 1 nat i december 2023
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your lovely feedback, much appreciated. Happy New Year to you and your loved ones.

10/10 Fremragende

Alan, Crewkerne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Fanny Hanisch, Asst. Front Office Manager den 9. jan. 2024
Thank you for your feedback, much appreciated!

8/10 Udmærket

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Sukanya den 25. dec. 2023
Thank you for your feedback. Much appreciated.

10/10 Fremragende

Vivienne

Overnattede 3 nætter i december 2023
Svar fra Sukanya den 25. dec. 2023
Thank you for your feedback. Much appreciated.

10/10 Fremragende

alice

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Sukanya den 25. dec. 2023
Thank you for your feedback. Much appreciated.

10/10 Fremragende

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff are amazing!
Lovely hotel in a great location. Bed was really comfortable and room was spacious. The staff are all amazing and really made our stay. Only couple of issues was the queue for breakfast and the wait for lifts but these were minor problems and didn't spoil our stay.
Overnattede 1 nat i december 2023
Svar fra Sukanya den 25. dec. 2023
Thank you for your feedback. Much appreciated.

10/10 Fremragende

Ronaldo, Edmonton

Overnattede 7 nætter i december 2023
Svar fra Sukanya den 9. dec. 2023
Thank you for your feedback. Much appreciated.