Dear Anders,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any shortcomings you experienced during your stay.We're sorry to hear that the twin room did not meet your expectations and that the design of the room and bathroom wasn't functional. Your comments about the room cleanliness and towel change have been noted, and we sincerely apologize for any inconvenience caused. This is certainly not the level of service we aim to provide.On a positive note, we are pleased that you enjoyed the breakfast and found the staff to be friendly. Your feedback is valuable, and we will use it to address the areas of improvement mentioned.If you decide to stay with us again, we would like to assure you that your concerns will be taken seriously, and we will make every effort to enhance your experience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,

Dear Karen-Maria,Thank you for choosing our hotel for your transit stay, and for taking the time to share your feedback. We're delighted to hear that you had a pleasant experience during your single-night stay.It's great to know that you found our reception team to be welcoming and helpful. Providing excellent customer service is one of our top priorities, and we're pleased that we could assist you with your questions.We're also thrilled to hear that you enjoyed our kiosk and breakfast restaurant. We strive to offer a variety of amenities and dining options to ensure our guests have a comfortable and enjoyable stay.We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Sincerely,

Dear Louise,Many thanks for writing such a lovely review about your recent stay in our hotel. We really appreciate it.I am very happy to see that you had an overall good stay with us that our hotel met your expectations and that our staff made you feel welcome.Thank you again for sharing your experience, we hope to see you again in the future should your travel brings you back to London.Kind regards,Mechran AltafFront of House Team Leader

Thank you for providing us with your valuable rate following your recent stay with us here at the Ibis London Heathrow.