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Anmeldelser af Hyatt Regency London Blackfriars

5 out of 5
Hyatt Regency London Blackfriars
19 New Bridge Street, London, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 14 af i alt 23 anmeldelser" "
Bedømmelse på 8 − Udmærket. 4 af i alt 23 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 23 anmeldelser" "
Bedømmelse på 4 − Dårligt. 0 af i alt 23 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 23 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Synes ikke om: Service og personale
For det første var værelsets standard ikke, hvad jeg forventede af et hotel, der præsenterer sig selv som 5-stjernet. Med slidt indretning, en ubehagelig seng og et badeværelse, der trængte til en kærlig hånd, mindede det mere om, hvad jeg ville forvente af et 3-stjernet etablissement. Desuden var renligheden ikke i top, hvilket straks satte en dæmper på min ankomst. Serviceoplevelsen fortsatte med at underbygge min skuffelse. Selvom personalet var venligt, manglede der en opmærksomhed, som jeg forbinder med 5-stjernede hoteller. Faciliteterne, som blev rost højt på hotellets hjemmeside, levede heller ikke op til forventningerne. Faktisk var der Mere fokus på det handicapvenlige - hvilket er okay, men så bør det beskrives.
Overnattede 3 nætter i februar 2024
Svar fra Hyatt Regency London Blackfriars den 19. feb. 2024
Thank you for your feedback. We regret to learn that the experience did not live up to your expectations. We truly appreciate your comments and please rest assure that it will be shared with the corresponding departments for their evaluations. We hope we still have a chance to welcome you back to our hotel in the future.

10/10 Fremragende

Winnie In gyung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Hyatt Regency London Blackfriars den 16. maj 2024
Thank you for the fantastic 5-star rating on your stay at Hyatt Regency London Blackfriars. We are glad that you are satisfied with the overall experience. We look forward to welcoming you back again very soon.

8/10 Udmærket

Robert

Overnattede 3 nætter i maj 2024

10/10 Fremragende

Reuben

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location, area,
Overnattede 2 nætter i april 2024
Svar fra Hyatt Regency London Blackfriars den 25. apr. 2024
Thank you for the 5-star rating and we are glad that you enjoyed our hotel's central location. We look forward to welcoming you back again very soon.

6/10 Okay

Matthew

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Smaller room than expected. A little bit disappointing overall considering it is listed as five star. No hotel bar open at 10pm on a Sunday night which was surprising. Staff suggested to go to Tesco next door instead. A shame considering the lobby bar seemed a nice place to spend time but was not open. Great location but that might be as good as it gets. Would have to think hard about choosing to stay here again.
Overnattede 1 nat i april 2024
Svar fra Hyatt Regency London Blackfriars den 16. apr. 2024
Thank you for sharing your experience. Please rest assure that your comments on the bar/lounge opening hours will be taken into consideration for our continuous service improvement. We hope to have the chance to welcoming you back again very soon.

10/10 Fremragende

Samuel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The concierge Aman was excellent and all staff members went above and beyond. I would stay again!
Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency London Blackfriars den 3. apr. 2024
Thank you very much for sharing your experience. We are glad that our Guest Service team especially Aman has impressed you during your stay. Please rest assure that your compliment will be shared with Aman and he will sure be happy to hear about it. Thank you once again for sharing your experience and we look forward to welcoming you back again very soon.

2/10 Forfærdeligt

Amina

Overnattede 1 nat i marts 2024
Svar fra Hyatt Regency London Blackfriars den 18. apr. 2024
Thank you for sharing your experience. We regret to learn that you are not completely satisfied with your stay. If you require any assistance, please feel free to contact us directly by email london.blackfriars@hyatt.com

10/10 Fremragende

Andrew

Rejste med familie
Lovely staff
Overnattede 2 nætter i marts 2024
Svar fra Hyatt Regency London Blackfriars den 3. apr. 2024
Thank you very much for sharing your experience. We are glad you are happy with our Guest Service team. We look forward to welcoming you back again in the near future.

10/10 Fremragende

Shauna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Hyatt Regency London Blackfriars den 19. feb. 2024
Thank you very much for this fantastic score. We are glad to learn that you enjoyed very much your stay with us. We look forward to welcoming you back again very soon.

10/10 Fremragende

Anabela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ótimo hotel em Londres
Ótima localização, quartos modernos e espaçosos , serviço excelente.
Overnattede 4 nætter i januar 2024
Svar fra Hyatt Regency London Blackfriars den 31. jan. 2024
Thank you very much for your fantastic comments and rating. We are glad to learn that you are happy with your stay experience with Hyatt Regency London Blackfriars. The entire hotel team looks forward to welcoming you back again very soon.

10/10 Fremragende

Sabatino

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Hyatt Regency London Blackfriars den 29. jan. 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars 10/10. We are delighted to learn that you are satisfied with your stay with us. We hope to welcome you back again very soon.

8/10 Udmærket

ELLEN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible location close to transportation and St Paul’s. I desperately want to give this property 5 stars as the staff was professional and very accommodating but the automatic heating system does not allow you to regulate the temperature which reached 25 degrees C during nighttime hours making it difficult to sleep. The night manager was so apologetic and arranged a temporary fix through engineering. But the system reset the following night! Definitely will try this property again in hopes the heating issue can be fixed!
Svar fra Hyatt Regency London Blackfriars den 26. jan. 2024
Thank you very much for sharing your experience. We are glad to learn that you enjoyed your stay with us. Please accept our apology on the temperature control issue. Please rest assure that the issue has been escalated to the concerned department and they will look into it. We look forward to welcoming you again in the near future.

10/10 Fremragende

Norm

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2024
Svar fra Hyatt Regency London Blackfriars den 22. jan. 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars with 10/10. We are truly delighted that you enjoyed your time with us. We hope to welcome you back to our hotel very soon.

6/10 Okay

Dragana

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not a five star standard
We had a 4 nights stay from 28th Dec to 1th Jan 2024. The room was specious and nice, bad badly sound isolated. We had to ask a few times to clean the room, since it was still not cleaned at 4 pm. We were also missing the equipment for 3 ppl, such towels, bathrobe, glas and similar. We got some on request, but not all. When we checked inn we were told that our total bill will be 3000 pounds, which was about 700 pounds more then the correct price. The lady at the front desk asked some colleauge for help, and we got the correct price at the end. The breakfast was pretty poore for 5 stars hotel. It was always a queue for the breakfast, and the stuff were stressed because the breakfast restaurant was a way too small for all the guest. All the stuff were very helpfull and polite, but anyway, this is not worth the money, and it is not a five star standard as it says on Hotels.com.
Overnattede 4 nætter i december 2023
Svar fra Hyatt Regency London Blackfriars den 22. jan. 2024
Thank you for sharing your experience. We regret to learn that you were not satisfied with your stay with us. Please rest assure that your comments have been shared with the corresponding team for continuous evaluations. We apologize for the experience you had during your stay and we hope we still have a chance to welcome you back to our hotel in the future.

10/10 Fremragende

Sebastián Ramírez

Overnattede 1 nat i december 2023
Svar fra Hyatt Regency London Blackfriars den 22. jan. 2024
Thank you for rating 5/5 for your experience with Hyatt Regency London Blackfriars. Our entire hotel team look forward to welcome you back to our hotel very soon.

8/10 Udmærket

Andreanne

Overnattede 1 nat i december 2023
Svar fra Hyatt Regency London Blackfriars den 22. jan. 2024
Thank you for rating your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i december 2023
Svar fra Hyatt Regency London Blackfriars den 22. jan. 2024
Thank you for the fantastic score for your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.

8/10 Udmærket

julie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Hyatt Regency London Blackfriars den 31. okt. 2023
Thank you for rating your experience with us. We look forward to welcoming you back in the near future.

6/10 Okay

Lane

Overnattede 4 nætter i oktober 2023
Svar fra Hyatt Regency London Blackfriars den 18. okt. 2023
Thank you very much for rating your experience with us. We hope to welcome you back to our hotel in the future.

10/10 Fremragende

Alessandro

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Vlad den 16. sep. 2023
Dear Alessandro,Thank you for sharing this lovely review. We are thrilled to read your kind words about your recent experience at Hyatt Regency London Blackfriars. Our team works very hard to ensure every guest has a memorable time. Your feedback means a lot to us and we look forward to your next visit.Best regardsLaurent SchauderGeneral Manager

10/10 Fremragende

Sylwia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Hotel Management den 12. sep. 2023
Thank you so much Sylwia for the amazing score! We are happy to know you enjoyed your stay with us and hope to have the opportunity to welcome you back in the near future!

10/10 Fremragende

Julian

Synes godt om: Faciliteter
I loved the room I particularly loved the people at the reception, Veronica and Jo were the most outstanding hoteliers I have encountered and I have flown for over 1 million miles Thank to these wonderful people I had a great stay!
Overnattede 5 nætter i august 2023
Svar fra Hyatt Regency London Blackfriars den 17. aug. 2023
Thank you Julian so much for your lovely review on your stay. We are glad that our Guest Service Team is able to make your stay excellent and memorable. We will definitely share you compliments to Veronica and Jo. We look forward to welcoming you back again very soon!