Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England
Anmeldelser
8,8
Fremragende
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 859 af i alt 1456 anmeldelser" "
10 - Fremragende
859
Bedømmelse på 8 − Udmærket. 382 af i alt 1456 anmeldelser" "
8 - Udmærket
382
Bedømmelse på 6 − Okay. 104 af i alt 1456 anmeldelser" "
6 - Okay
104
Bedømmelse på 4 − Dårligt. 56 af i alt 1456 anmeldelser" "
4 - Dårligt
56
Bedømmelse på 2 − Forfærdeligt. 55 af i alt 1456 anmeldelser" "
2 - Forfærdeligt
55
9,2/10
Rengøring
9,0/10
Service og personale
8,6/10
Faciliteter
9,0/10
Overnatningsstedets tilstand og faciliteter
8,6/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Stig Holt
Forretningsrejsende
13. dec. 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stig Holt
Overnattede 1 nat i december 2022
Svar fra Rahul den 14. dec. 2022
Thank you for your lovely feedback, we are looking forward to welcoming you in near future. Thank you
10/10 Fremragende
Bine
29. jun. 2022
Bine
Overnattede 1 nat i juni 2022
Svar fra hgi den 3. jul. 2022
Dear Bine, thank you for choosing to stay with us. We hope to welcome you back in near future.
2/10 Forfærdeligt
John
Forretningsrejsende
4. maj 2022
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
John
Overnattede 1 nat i maj 2022
Svar fra hgi den 16. maj 2022
Dear John, thank you for choosing to stay with us. we hope to welcome you back in near future.
8/10 Udmærket
Stig Holt
Forretningsrejsende
7. dec. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stig Holt
Overnattede 2 nætter i november 2021
Svar fra LD den 10. dec. 2021
Dear Stig, thank you for your feedback and we hope to see you soon.
10/10 Fremragende
Daniel
Forretningsrejsende
28. jun. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefalesværdigt hotel
Ganske godt hotel. Ligger rigtig godt ift. lufthavnen. Jeg kan godt anbefale det. Flink personale.
Daniel
Overnattede 1 nat i juni 2021
Svar fra hgi den 29. jun. 2021
Dear Daniel, Thank you for your feedback on your recent stay. We are happy to hear that you enjoyed your stay and hope to welcome you back in near future.
10/10 Fremragende
Daniel
Forretningsrejsende
28. jun. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel
Fint hotel. Meget roligt og det ligger klods op af lufthavnen. Imødekom tidlig morgenmad. Alt var godt.
Daniel
Overnattede 1 nat i juni 2021
Svar fra hgi den 29. jun. 2021
Dear Daniel, Thank you for your feedback on your recent stay. We are happy to hear that you enjoyed your stay and hope to welcome you back in near future.
10/10 Fremragende
Mogens
Forretningsrejsende
20. jun. 2021
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God service
Serviceminded personale, der får tingene til at glide i disse problematiske tider
Mogens
Overnattede 4 nætter i juni 2021
Svar fra HGI den 21. jun. 2021
Dear Mogens, thank you for choosing to stay with us. We hope to welcome you back in near future.
10/10 Fremragende
Godwin
26. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Godwin
Overnattede 1 nat i maj 2024
10/10 Fremragende
Michael
Rejste med familie
25. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was good
Michael
Overnattede 1 nat i maj 2024
10/10 Fremragende
Harold
Rejste med familie
25. maj 2024
Synes godt om: Rengøring, faciliteter
Abigale at the front desk was exceptional - what a great welcome!! Also Xsumar (definitely spelt that wrong) waitress in the restaurant was fabulous, super! Thank you both for making two weary jetlagged travellers feel welcome, respected and valued! Great job!
Harold
Overnattede 1 nat i maj 2024
10/10 Fremragende
Sharon
24. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sharon
Overnattede 2 nætter i maj 2024
10/10 Fremragende
DALE R
Rejste med familie
22. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was easy access to transportation!
DALE R
Overnattede 2 nætter i maj 2024
Svar fra Stecy den 23. maj 2024
Dear Dale, Thank you for your review! We're glad you found the transportation access convenient. We hope to welcome you back for another enjoyable stay soon!Best Regards, Team HGI
4/10 Dårligt
David
Rejste med familie
20. maj 2024
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
We had the Queen Premium room. It had a queen bed and a small sleeper sofa. The comforter and mattr3ess cover on the sleeper sofa had blood stains on them
No one ever answered the phone at the front desk. You had to bring these things down there to get them replaced.
The shower was in a very narrow bathtub with a swiveling glass door. The space between the shampoo and the glass door was less than shoulder width so it was very hard to shower without splashing everywhere. You need to consider it a wet bath.
Even for London standards, very tight room and I wouldn't stay there again.
Transportation from the airport is b3est from the Underground. The "hopper" bus was expensive from the terminal.
David
Overnattede 2 nætter i maj 2024
Svar fra Stecy den 20. maj 2024
Dear David, Thank you for your detailed feedback. We sincerely apologise for the issues you encountered with the sleeper sofa and the front desk service. We're also sorry to hear about the inconvenience with the shower and room size. Your comments are invaluable, and we'll work on improvements to enhance our guests' experience.Best Regards, Team HGI
10/10 Fremragende
Lynette
Rejste med partner
19. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a great place to stay.
Lynette
Overnattede 2 nætter i maj 2024
Svar fra Team HGI den 20. maj 2024
Hello LynetteThank you for staying with us at the Hilton Garden Inn, London Heathrow Airport, Eastern Perimeter Road - TW62SQwe are overwhelmed by your review, thank you for having us make your stay memorable.we look forward to create more enjoyable and comfortable stays for your future bookings with us.Have a great day!Kind Regards
10/10 Fremragende
Yan
13. maj 2024
Yan
Overnattede 1 nat i maj 2024
Svar fra HGI Team den 14. maj 2024
Dear Yan,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 Udmærket
Aiqun
Rejste med familie
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and near airport, but you need to pay the shuttle to airport, and it’s stand-alone, no market and restaurant in nearby
Aiqun
Overnattede 1 nat i maj 2024
Svar fra HGI den 13. maj 2024
Dear Aiqun,Thank you for your review! We're glad you found our hotel clean and conveniently located near the airport. We appreciate your feedback regarding the shuttle service and nearby amenities, and we'll certainly take it into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Romilio
11. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Romilio
Overnattede 1 nat i maj 2024
Svar fra HGI den 12. maj 2024
Dear Romilio,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 Fremragende
Shannon
Rejste i en gruppe
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
You are staying just for the airport. It’s a great location if you are staying and trying to go into London, it’s very expensive.
Shannon
Overnattede 1 nat i april 2024
Svar fra HGI den 11. maj 2024
Dear Shannon,Thank you for sharing your feedback! We appreciate your perspective and understand the importance of value for our guests. We continuously strive to offer competitive rates and convenient locations for all types of travelers. We hope to have the opportunity to welcome you back in the future.Kind Regards,HGI Heathrow Team
10/10 Fremragende
Nadiyah
Rejste med familie
5. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to tube/train station
Most front guest were really nice
Nadiyah
Overnattede 1 nat i maj 2024
Svar fra HGI den 5. maj 2024
Dear Nadiyah,Thank you for your positive feedback! We're delighted to hear you found our hotel's proximity to the tube/train station convenient. Our team strives to provide exceptional service, and we're glad you had a pleasant experience with our front desk staff. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
6/10 Okay
Eduardo, Naples
Rejste med partner
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was ok with this hotel except for the bus shuttle service. We were almost two hours outside terminal 5 looking for the "famous Hilton Garden Shuttle which never showed up because the hotel did not have an specific shuttle. The shuttle service is based on all big buses which run around the airport servicing all passengers to any hotel. We did not know this and lost a lot of time waiting for the expected hotel bus. The hotel or Expedia should rewrite the information provided about the shuttle service and clarify that there is not a specific shuttle for specific hotels, all are good to take. just tell the driver to what hotel you go and that's it. Once we finally arrived in the hotel, the front desk rep. Enmanuel, did a wonderful job taking care of us professionally and very friendly. Thanks Enmanuel.
Eduardo
Svar fra Stecy den 4. maj 2024
Dear Eduardo, Thank you for your feedback regarding our shuttle service, and we apologise for any inconvenience you experienced. We appreciate your suggestion to clarify the shuttle arrangement, and we will review and update our information accordingly. We're pleased to hear that Emmanuel provided excellent service during your stay. We hope to welcome you back for a smoother experience in the future.Best regards,Team HGI
6/10 Okay
Roan
2. maj 2024
Roan
Overnattede 1 nat i maj 2024
Svar fra Stecy den 23. maj 2024
Dear Roan, Thank you for your feedback. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you again and provide a better experience.Best Regards, Team HGI
10/10 Fremragende
Stavros
2. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stavros
Overnattede 1 nat i maj 2024
Svar fra Stecy den 3. maj 2024
Dear Stavros, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI
10/10 Fremragende
Sandra
2. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sandra
Overnattede 1 nat i maj 2024
Svar fra Stecy den 3. maj 2024
Dear Sandra, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI
6/10 Okay
IZUMI
28. apr. 2024
Synes ikke om: Rengøring, service og personale
IZUMI
Overnattede 1 nat i april 2024
Svar fra HGI den 29. apr. 2024
Dear Izumi, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 Udmærket
donna
Rejste i en gruppe
27. apr. 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was actually a great location as it is close to the airport, but limited dining.
donna
Overnattede 1 nat i april 2024
Svar fra HGI den 27. apr. 2024
Dear Donna,Thank you for your feedback! We're glad to hear you found our location convenient. We'll definitely take your comments about dining options into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
8/10 Udmærket
Sarah
26. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sarah
Overnattede 1 nat i april 2024
Svar fra HGI den 27. apr. 2024
Dear Sarah,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
2/10 Forfærdeligt
Manpreet
Rejste med partner
24. apr. 2024
Synes ikke om: Service og personale, faciliteter
Terrible experience. Staff un professional. After having 20 hr journey front desk change programs room key 3 times doesn't work. After 15 minutes maintenance guy came and open the door. Very un professional
Manpreet
Overnattede 2 nætter i april 2024
Svar fra HGI den 24. apr. 2024
Dear Manpreet,I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your room key and the delay in resolving it. As we was upgrading to a better key system to avoid any issues, on the day of your arrival there was some disruption as there was engineers switching over the old to new system. Once again sorry for any inconveniences caused. Your feedback is valuable, and we'll use it to improve our services.Kind Regards,HGI Heathrow Team
8/10 Udmærket
Kelly
23. apr. 2024
Kelly
Overnattede 1 nat i april 2024
Svar fra HGI den 24. apr. 2024
Dear Kelly,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 Fremragende
Saul
Rejste med familie, Rejste i en gruppe
21. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, quiet, comfortable, well located. Friendly, professional staff. Convenient location for the tube and Heathrow, without the expense of staying directly at the airport. Would stay again and recommend to others
Saul
Overnattede 2 nætter i april 2024
Svar fra HGI den 1. maj 2024
Dear Saul,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean, quiet, and comfortable, with friendly and professional staff. It's great to know that our location was convenient for your needs and that you would recommend us to others. We look forward to welcoming you back on your next visit!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Lawrence
21. apr. 2024
Close in early was available
Lawrence
Overnattede 1 nat i april 2024
Svar fra Stecy den 21. apr. 2024
Dear Lawrence, Thank you for highlighting our early check-in option. We're glad you found it convenient and hope to welcome you back soon!Best Regards, Front Desk Team
10/10 Fremragende
Scott
Rejste med familie
18. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was good. Location convenient for early flight. We opted for a taxi who was waiting outside the hotel rather than an Uber. The driver was very knowledgeable about the airport and made our transportation from hotel to airport, peaceful and calm.
Scott
Overnattede 1 nat i april 2024
Svar fra Stecy den 18. apr. 2024
Dear Scott, Thank you for sharing your positive experience with us! We're delighted to hear that our convenient location and taxi service contributed to a peaceful and calm transportation experience to the airport. We hope to welcome you back for another pleasant stay in the future.Best regards,Team HGI
10/10 Fremragende
MARIA MAGDALENA DEL RIO
18. apr. 2024
MARIA MAGDALENA DEL RIO
Overnattede 1 nat i april 2024
Svar fra HGI den 8. maj 2024
Dear Maria, Dear ,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 Fremragende
Elisha
Rejste med familie
17. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were great. Our large group of 8 arrived late and ordered pizza. We ate in the common area and staff were kind and helpful and gave us plates so we could eat .
Elisha
Overnattede 1 nat i april 2024
Svar fra HGI den 17. apr. 2024
Dear Elisha,Thank you for sharing your experience! We're delighted to hear that our staff provided excellent service during your late arrival. It's wonderful to know that you enjoyed dining in our common area, and we're glad our team could assist with providing plates for your group. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
8/10 Udmærket
Laura
16. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to the underground which definitely adds value.
Laura
Overnattede 1 nat i april 2024
Svar fra HGI den 16. apr. 2024
Dear Laura,Thank you for your review! We're glad our proximity to the underground added value to your stay. We hope to have the pleasure of hosting you again in the future!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Barbara
16. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was very pleased with the hotel. I think that there aught to have been complementary water bottles in the room fridge.
Barbara
Overnattede 1 nat i april 2024
Svar fra HGI den 16. apr. 2024
Dear Barbara,Thank you for your feedback! We're glad you were pleased with your stay. We appreciate your suggestion regarding complementary water bottles in the room fridge and will take it into consideration for future improvements. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Kathleen
Rejste med partner
16. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient from Hatton tube station to Heathrow. I would stay again.
Kathleen
Overnattede 2 nætter i april 2024
Svar fra HGI den 16. apr. 2024
Dear Kathleen,Thank you for your positive feedback! We're pleased to hear that our location near Hatton tube station worked well for you. We look forward to hosting you again on your next visit!Kind Regards, HGI Heathrow Team
10/10 Fremragende
Teslin
16. apr. 2024
Synes godt om: Rengøring, service og personale
Teslin
Overnattede 1 nat i april 2024
Svar fra HGI den 17. apr. 2024
Dear Teslin,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 Fremragende
Kim
16. apr. 2024
Kim
Overnattede 1 nat i april 2024
Svar fra HGI den 17. apr. 2024
Dear Kim,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 Udmærket
Lesley
Rejste med familie
15. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel and close to the airport. The only complaint is we got 3 different suggestions on how to get to the airport and 3 different views on when the train schedule started in the mornings. Would suggest they have a updated printout of train schedules handy for each employee to help assist guests. To be clear though each staff member was very respectful just didn't have all of the info to assist us properly.
Lesley
Overnattede 1 nat i april 2024
Svar fra HGI den 15. apr. 2024
Dear Lesley,Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience regarding the transportation information. We'll definitely take your suggestion on board and ensure all staff have access to updated train schedules to assist guests more effectively in the future. We hope to have the opportunity to welcome you back soon!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Del
Rejste med familie
14. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was perfect just like you would expect at a Hilton.
Del
Overnattede 2 nætter i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Del, We're thrilled to hear that everything met your expectations during your stay with us! Thank you for choosing Hilton, and we hope to have the pleasure of welcoming you back soon for another perfect experience.Best Regards, Team HGI
10/10 Fremragende
Jason
Rejste med familie
14. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Myself and my daughters were there to take my wife (their mother) to the airport for her to fly back to Canada. Wasnt a trip we wanted to take but the hotel had chosen us as guests of the day with some vouchers and breakfast the next morning. It made a big difference to how we were all feeling and we are all grateful for that. Thanks again
Jason
Overnattede 1 nat i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Jason, Thank you for taking the time to share your experience. We are glad to hear that we could make a positive difference during a challenging time for you and your family. Your kind words are appreciated, and we hope to welcome you back in the future under happier circumstances. Best Regards, Team HGI
10/10 Fremragende
Roberto
Rejste med familie
14. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, all very clean and good breakfast.
Roberto
Overnattede 10 nætter i april 2024
Svar fra HGI den 15. apr. 2024
Dear Roberto,Thank you for your kind words! We're thrilled you enjoyed our friendly staff, clean facilities, and breakfast. We look forward to welcoming you back soon!Kind Regards,HGI Heathrow Team
6/10 Okay
Barry
Rejste med familie
14. apr. 2024
Synes godt om: Rengøring
Synes ikke om: Faciliteter
Underwhelmed given the price. Why Hilton would have 2 garden inns close by I’ll never know. Price of room plus price of water and snacks was disgraceful (almost £4 for a bottle of water) we ended up getting tap water from the bar and taking it to our rooms). Rooms are tiny and it was over £20 in a taxi to T2. Dinner was without doubt processed my son’s pizza was frozen supermarket style and I’m certain the mash was from a packet, meals were expensive. Rooms are tiny and in need of an upgrade but the hotel including rooms were clean.
Barry
Overnattede 1 nat i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Barry, Thank you for sharing your experience with us. We apologise for any disappointment you encountered during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Best Regards, Team HGI
8/10 Udmærket
Swee Sing Vincent
Rejste med familie
13. apr. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I had a night transit in London Heathrow airport. As the flight depart early the next morning, I decided to look for a hotel within the airport vicinity. I found Hilton Garden Inn, walking distance from Terminal 2 LHR. However, at the hotel check in counter, I was told the Hilton Garden Inn I booked was in T4 instead. Disappointed. The information should have been clearer to avoid unnecessary hassle caused to customers.
Fortunately i was able to get a taxi nearby but this additional cost could be avoided.
Staff at hilton garden inn T4 was friendly and helpful.
Swee Sing Vincent
Overnattede 1 nat i april 2024
Svar fra Stecy den 15. apr. 2024
Dear Swee Sing Vincent, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the confusion regarding the hotel's location. Your feedback is valuable, and we will use it to improve our communication processes. We're pleased to hear that our staff provided friendly and helpful service. We hope to have the opportunity to welcome you back for a seamless stay in the future.Best Regards, Team HGI
10/10 Fremragende
ASHER
11. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ASHER
Overnattede 1 nat i april 2024
Svar fra Stecy den 12. apr. 2024
Dear Asher, Thank you for your glowing review! We're delighted to hear that you had a 5-star experience with us. It's our pleasure to provide exceptional service and ensure your stay was nothing short of perfect. We look forward to welcoming you back soon!Best Regards, Team HGI
10/10 Fremragende
Lilian
Rejste med partner
4. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel near London Heathrow Airport. There is hotel shuttle to and from the airport. Room was clean, nice bathroom
Lilian
Overnattede 1 nat i april 2024
Svar fra HGI den 5. apr. 2024
Dear Lilian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, appreciated our convenient location near Heathrow Airport, and found our shuttle service helpful. We're also glad you found your room clean with a nice bathroom. We hope to welcome you back soon for another pleasant stay.Kind Regards,HGI Heathrow Team
2/10 Forfærdeligt
Katrina
Rejste med familie
4. apr. 2024
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hard uncomfortable small bed. Could hear the family next door all night and I don't think they were being overly loud. The shower was very good. Proximity to Heathrow was very good. We left the property more tired than when we arrived. Staff were very pleasent. TV didn't work and had to wait 2 hours for it to be fixed.
Katrina
Overnattede 1 nat i april 2024
Svar fra HGI den 5. apr. 2024
Dear Katrina,Thank you for sharing your feedback. We apologize for the inconvenience with the bed and noise disturbance. We're glad to hear you found our shower and proximity to Heathrow satisfactory. We'll address the issues with the TV promptly. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,HGI Heathrow Team
10/10 Fremragende
Kelvin
Rejste med familie, Rejste med familie og småbørn
4. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good services with free upgrade on breakfast
Kelvin
Overnattede 1 nat i april 2024
Svar fra HGI den 4. apr. 2024
Dear Kelvin,Thank you for your review! We're glad you appreciated our services and enjoyed the complimentary upgrade on breakfast. We look forward to welcoming you back again soon!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Martin, Calgary
2. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to tube for airport and city. Clean.
Martin
Overnattede 3 nætter i marts 2024
Svar fra HGI den 3. apr. 2024
Dear Martin,Thank you for your review! We're delighted to hear that our hotel's proximity to the tube for both the airport and city was convenient for you. We take pride in maintaining cleanliness throughout our facilities. We hope to have the pleasure of welcoming you back in the future!Kind Regards,HGI Heathrow Team
10/10 Fremragende
Graham
1. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A terrific spot to spend the night as we transited between home and Portugal. Nice rooms. Easy access from the Piccadilly line.
Graham
Overnattede 1 nat i marts 2024
Svar fra HGI den 3. apr. 2024
Dear Graham,Thank you for choosing our hotel for your transit between home and Portugal! We're thrilled to hear that you enjoyed our nice rooms and found it convenient to access from the Piccadilly line. We hope to welcome you back on your next journey. Safe travels!Kind Regards,HGI Heathrow