Hi John, Thank you for taking the time to review your recent stay at Heeton Concept Hotel-Luma Hammersmith

Thank you, your feedback is greatly appreciated.

Dear Ulrik, Thank you very much for your excellent rating and detailed review. Warm Regards, Jovita

Thank you kindly Thomas for the review, it's very much appreciated. Hope to welcome you back sometime in the near future.

Dear Bernadette,Thank you for staying with us here at Luma Hammersmith and for your feedback. We're glad to hear that you had a positive experience and liked our convenient location near Hammersmith station! Our Friendly staff and comfortable rooms. We are delighted that you enjoyed your stay. If you have any other travel experiences or need further assistance, feel free to share. Hope to welcome you back soon!Best regards,TyriqueTeam Leader

Dear Sau Kuen Agnes,Thank you for choosing to stay with us at Luma Hammersmith. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations during your stay. We appreciate your feedback and look forward to welcoming you back in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to let us know.Best regards,TyriqueTeam Leader

Dear Laura,Thank you for your positive feedback. We are delighted to hear that you found our hotel to be extremely valuable for money. Our team strives to provide excellent service and we're thrilled that our staff were so helpful during your stay.We're also glad to know that the size of the room met your expectations. We understand that comfort is a key aspect of a great stay and we're happy that we could provide that for you.Your kind words are greatly appreciated and we're excited to hear that you will definitely be back in the future. We look forward to welcoming you back and providing you with the same great experience.Best Regards,Osama

Dear Gary,Dear Simon,Thank you for your feedback! We appreciate your generous rating of 4 out of 5. We apologize for any inconvenience caused during your stay, your feedback will be shared with our entire team for review as we strive to improve our guest's experience. Please contact us upon your next stay so we can help choose the best room for your preferences and needs. Hope to have the pleasure of hosting you again in the future with a much better experience.Best regards,Tyrique

Dear Katie,Thank you for your feedback! We are thrilled that you found the location of our hotel to be excellent and convenient for your travels. We are pleased that you had a positive experience during your stay with us and didn't encounter any issues. We appreciate you choosing our hotel for your accommodation needs and hope to have the pleasure of welcoming you back in the future. If there is anything we can do to further enhance your stay next time, please feel free to reach out to us. Thank you again for your feedback!Best regards,Tyrique

Dear Bruce,We are delighted to hear that you found our accommodations to be well-designed for easy and comfortable stay, despite the somewhat small overall room size. Our team works hard to maximize the use of space and create a welcoming environment that feels cozy yet spacious. However, we do have different room sizes to choose from, please contact us upon your next visit and we will help pick the most suitable room for your needs. It is wonderful to know that you felt the room was larger than it actually was, as we aim to provide a comfortable and functional layout for our guests. We want you to feel at ease and have everything you need for a relaxing stay, even in a smaller space. Your positive feedback is greatly appreciated, and we are thrilled that you enjoyed your experience with us. If there are any specific aspects of our room design that stood out to you or made your stay more enjoyable, please let us know. We value your input and look forward to hosting you again for another wonderful stay. Thank you for your kind words!Best regards,Tyrique

Dear Alana,Thank you for sharing your feedback about your stay at Luma Concept Hotel. We are thrilled to hear that you found the space to be cosy and well-equipped with everything you needed during your visit. We strive to provide a comfortable and welcoming atmosphere for all our guests, and we are delighted that you enjoyed your experience. Your feedback is valuable to us as we are always looking for ways to improve our guests' experiences. We will definitely look into addressing the brightness issue with the outdoor light to ensure that future guests can enjoy an even better stay. Thank you once again for choosing Luma Concept Hotel. We hope to have the opportunity to host you again in the future and provide you with an even more exceptional experience. If there is anything else you would like to share or request for your next stay, please feel free to let us know. We look forward to welcoming you back soon!Best regards,Tyrique

Dear Paula,Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of Luma Hammersmith, near multiple tube lines, shops, and dining options. We are glad that you found the bedroom to be very clean and that our staff provided excellent service during your stay. We appreciate your kind words and hope to welcome you back again in the future!Best regards,Tyrique

Dear Stuart,Thank you for choosing to stay with us. We are very grateful for your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel. We appreciate your feedback and hope to see you again soon!Best regards,Tyrique

Dear Manuela,Thank you for your feedback! We are thrilled to hear that you enjoyed our hotel's location, our friendly and helpful staff, and our nice rooms. We strive to provide our guests with a comfortable and convenient stay, and we are delighted that we met your expectations. We look forward to welcoming you back on your next visit!Best regards,Tyrique

Dear Mark,Thank you for highlighting the aspects of your stay that you enjoyed! We are pleased to hear that you found our hotel to have a convenient location, the room to be great, and received excellent service from our staff. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations during your stay. We appreciate your feedback and look forward to welcoming you back in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to let us know.Best regards,Tyrique

Dear Daniel,We are glad to hear that you had a pleasant stay with us here at Luma Hammersmith! Thank you for choosing our hotel, and we hope to welcome you back for many more enjoyable experiences in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know!Best regards,Tyrique

Dear Sebastian,Thank you for sharing your feedback. We're pleased to hear that you appreciated our quiet location, convenient proximity to the tube, comfortable bed, and good value for room size.However, we sincerely apologize for the issues you experienced with cleanliness and the quality of our amenities. We understand the importance of maintaining a clean and comfortable environment for our guests, and we regret that we fell short in this instance. Your comments about the dustiness, rusted faucet, thin towels, and limited toiletries have been noted and will be addressed promptly.We appreciate your feedback as it helps us improve our services and guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards,Osama

Dear Christopher,Thank you for your positive feedback. We're delighted to hear that you found our property nice, our rooms reasonably sized, and our prices decent. We strive to provide our guests with a comfortable and enjoyable stay, and your comments affirm that we're heading in the right direction. We look forward to welcoming you back in the future.Best regards,Osama

Dear Alexandra,Thank you for your lovely feedback! We are glad to hear that you found our property adorable and conveniently located near shops, restaurants, and transportation options. Our team works hard to provide excellent service, and we are happy that you found them to be kind and professional. We hope you had a wonderful time exploring the area and enjoying your stay with us. We look forward to welcoming you back for another enjoyable visit.Best regards,Tyrique

Dear Jason Matthew,We are thrilled to hear that you had a wonderful and positive experience at our hotel! It's great to know that you appreciated our innovative room design and efficient use of space to provide ample storage. Thank you for your kind words, and we are delighted that you enjoyed your stay with us. We hope to welcome you back again in the future for another excellent experience!Best regards,Tyrique

Dear Norman,Thank you for your kind review and your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Karla,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay at Luma Hammersmith did not meet your expectations. Our reception is open 24/7 and we encourage all of our guests to reach out to us with any concerns at any time, so we can address them immediately and ensure a comfortable and satisfying stay. Your feedback will be shared with our entire team for review as we strive to improve our guests experience. Once again, we do apologise for any inconvenience caused and hope to have another opportunity to welcome you back better in the future.Best regards,Tyrique

Dear HELEN,Thank you for your feedback! We are delighted to hear that our hotel is the perfect venue for anyone needing to visit the Hammersmith area or the Apollo venue. We strive to offer a convenient location for our guests, and we are glad that you found our hotel to be ideal for your needs. If you have any specific requirements or if there is anything else we can do to enhance your experience, please do not hesitate to let us know. We look forward to welcoming you back and continuing to provide you with excellent service during your stay.Best regards,Tyrique

Dear Wendy,Thank you for your detailed feedback! We are thrilled to hear that you had a nice night's sleep during your stay with us. We apologize for the issue with the tap in your room but we are glad that our staff was able to assist you promptly and move you to another room without any hassle. It is great to know that you found our staff to be friendly and they made a positive impact on your stay. We greatly appreciate your understanding and are delighted to hear that you would choose to stay with us again. If there is anything specific you would like us to take note of for your next visit, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay with us.Best regards,Tyrique

Dear Filippo,Thank you for your glowing review! We are thrilled to hear that you found our hotel in London to be modern, beautiful, and perfect for your stay. It's wonderful to know that you enjoyed the convenience of being close to the tube station and that your experience was without any complaints. We appreciate your generous rating of 5/5 and hope to have the pleasure of hosting you again in the future. If there is anything else we can do to ensure your next stay is just as enjoyable, please do not hesitate to reach out.Best regards,Tyrique

Dear Mark,We are glad to hear that you had a pleasant first-time stay with us! Thank you for choosing our hotel, and we hope to welcome you back for many more enjoyable experiences in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know.Best regards,TyriqueLuma Team Leader

Dear YUZO,Thank you for sharing your feedback with us! We are glad to hear that you found the hotel's proximity to Hammersmith Station and the Piccadilly Line convenient for transportation during your stay. It's great to know that you enjoyed the nearby pub, William Morris, and appreciated the affordable prices for both ale and food, as well as the cozy atmosphere. We are sorry to hear about the inconvenience you experienced with the sink in your room's bathroom. Your feedback is valuable to us, and we will address this issue promptly to ensure a more comfortable stay for our future guests. We are pleased that you enjoyed the view from your room on the 4th floor and found the room to be clean. It's wonderful to hear that our front desk staff and housekeeper were friendly and contributed positively to your overall experience. We will make sure to pass along your compliments to them as recognition of their exceptional service. Thank you again for taking the time to share your detailed feedback with us. We appreciate your insights, and we hope to have the opportunity to host you again in the future so we can provide you with an even better experience. If there is anything else you would like to share or if there are any specific improvements you would like to suggest, please feel free to let us know. We value your feedback and strive to make every guest's stay exceptional.Best regards,Tyrique

Dear Tori,Thank you for your feedback! We appreciate your generous rating of 5/5 and hope to have the pleasure of hosting you again in the future. If there is anything else we can do to ensure your next stay is just as enjoyable, please do not hesitate to reach out.Best regards,Tyrique

Dear Philip,Thank you for your kind review and your 4 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Sonia,Thank you for your fantastic review! We are delighted to hear that you had an excellent stay with us and that you enjoyed our clean, modern rooms and friendly staff. It's great to know that our convenient location near a train station with easy access to major metro lines made your stay more enjoyable. We are pleased that you found our city to be dynamic, with plenty of shops and restaurants to explore. We strive to provide our guests with a comfortable and convenient experience, and we are thrilled to hear that we were able to meet your expectations. Your feedback is truly appreciated, and we thank you for taking the time to share your positive experience with us. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back for another pleasant stay!Best regards,Tyrique

Dear Zezheng,We are delighted to hear that you felt a sense of luxury through our interior design. Our team works hard to create a comfortable and visually appealing environment for our guests. It's wonderful to know that everything in your room was in good working order. We strive to maintain high cleanliness standards to ensure the comfort and satisfaction of our guests. Your feedback is valuable to us, as we continuously aim to provide exceptional experiences and maintain a pristine environment. Thank you for sharing your positive impressions of our hotel, and we hope to have the pleasure of hosting you again in the future.Best regards,Tyrique

Dear Siu,Thank you for your positive feedback! We are thrilled to hear that you had a great experience with us. It is our goal to provide excellent customer service and comfortable accommodations to all of our guests. Our team works hard to ensure that our guests feel welcomed and well taken care of throughout their stay. We are pleased to know that our staff exceeded your expectations and made your experience enjoyable. It would be our pleasure to welcome you back in the future and continue providing you with exceptional service and accommodations.Best regards,Tyrique

Dear Peter,Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience here with us at Luma Hammersmith. Providing excellent customer service is a top priority for us, and we are glad to know that our team exceeded your expectations. We look forward to welcoming you back to our hotel in the future. Thank you again for your positive feedback!Best regards,Tyrique

Dear Siu,Thank you for your kind review and your 10 out of 10 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Liam,Thank you for your kind review and your 5 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Emmanuel,Thank you for your wonderful feedback! We are delighted to hear that our staff went above and beyond to assist you and showed kindness throughout your stay. Providing exceptional customer service is one of our top priorities, and it's rewarding to know that our staff made a positive impact on your experience.We strive to create a warm and welcoming environment for all of our guests, and we are glad that our team's helpfulness and kindness stood out to you. Thank you once again for your kind words. It was a pleasure meeting you, and we look forward to welcoming you back in the future for another exceptional stay.Best regards,Tyrique

Dear Emma,Thank you for bringing your concerns to our attention. We're sorry to hear about the issues you experienced during your stay. It's disappointing to learn that the faulty light disturbed your sleep and that we did not meet your expectations. We apologize for not being able to resolve the light issue immediately. However our reception is always open 24/7 and we wish you had came and told us as we could have been able to assist you in finding a solution. We understand your frustration and apologize for any inconvenience caused. Regarding the shower door not closing properly, please know that we take these issues seriously, We will address this with our team to ensure it is rectified moving forward. Customer satisfaction is a priority for us, and we regret any delay in addressing your concerns. We will look into the communication breakdown and ensure that appropriate action is taken. We appreciate your patience and understanding. If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We hope that you will consider staying with us again in the future, as we continuously strive to improve and provide a better overall experience for our guests.Best regards,Tyrique

Dear Harriet,Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our staff and found the room to be as advertised. It is our goal to provide excellent customer service and comfortable accommodations to all of our guests. Our team works hard to ensure that our guests feel welcomed and well taken care of throughout their stay. We are pleased to know that our staff exceeded your expectations and made your experience enjoyable. Additionally, we take pride in accurately representing our rooms and amenities to guests. We understand the importance of transparency and delivering on our promises. We are glad that the room you stayed in met your expectations. Thank you once again for your kind words. It would be our pleasure to welcome you back in the future and continue providing you with exceptional service and accommodations.Best regards,Tyrique

Dear Peter,Thank you for your review! We're glad to hear that you had a pleasant stay at our hotel and enjoyed our central location in Hammersmith. It's great that you found our hotel quiet despite being on the street level, and that you were not disturbed by the traffic noise. Unfortunately we do not provide breakfast but we're happy to hear that there are good breakfast options available nearby. Exploring the local area can be a delightful experience, especially when it comes to finding delicious breakfast spots. Lastly, we're thrilled that you found the bed comfortable. Providing a cozy and restful sleep experience is important to us, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we appreciate your kind review. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Tyrique

Dear Solvita,Thank you for your kind words and your 5 out of 5 rating. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, staff, and service. Your feedback is very valuable to us and motivates us to keep improving our standards. We hope to see you again soon and make your next visit even more memorable.Best regards,Tyrique

Dear Valerie,Thank you for choosing to stay at our hotel and providing feedback on your recent experience. We appreciate your rating of 3 out of 5 and we would like to apologize if any aspects of your stay did not meet your expectations. We value your feedback and would like to know more about what could have been improved to make your stay even better. Please feel free to share any specific concerns or suggestions you may have, as we always aim to enhance our services based on guest feedback. Despite any shortcomings you may have encountered, we are pleased to hear that you had a great overall stay. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience. Thank you once again for your valuable feedback.Best regards,Tyrique

Dear Gabhan,Thank you for your review. We’re delighted to hear that you and your family enjoyed your 3-night stay at our hotel. We’re glad that you found our hotel reasonably priced and conveniently located within a 5-minute walk from Hammersmith tube station. It’s great to know that you found the area to be bustling with lots of shops, restaurants and coffee shops.We’re happy to hear that the rooms were clean and had everything you would need for a short stay. We apologize for the inconvenience caused by the stained and worn-looking carpets. We would like to let you know that we are in the process of replacing the carpets in our hotel. We appreciate your feedback and will take it into consideration for future improvements.We’re thrilled to hear that the staff was very helpful and friendly and that you had a warm and cozy reception despite the cold weather. We’re glad that the check-in process was extremely quick.Thank you for choosing our hotel and for recommending us to others. We look forward to welcoming you back soon!Best regards,