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Anmeldelser af Grand Sapphire Hotel & Banqueting

3 out of 5
Grand Sapphire Hotel & Banqueting
45 Imperial Way, Croydon, England

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 247 af i alt 699 anmeldelser" "
Bedømmelse på 8 − Udmærket. 221 af i alt 699 anmeldelser" "
Bedømmelse på 6 − Okay. 105 af i alt 699 anmeldelser" "
Bedømmelse på 4 − Dårligt. 65 af i alt 699 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 699 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,4/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Richard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Recently renovated, the hotel provided my family of 4 with a quiet, spacious, and safe place to spend the weekend. The staff was friendly and accommodating. The complimentary breakfast was great and the secure/free parking was appreciated. Would stay here again, thanks!
Overnattede 2 nætter i marts 2024
Svar fra Reservations den 3. maj 2024
Dear Richard, thank you for your review, we're glad you had a great experience with us and hope to welcome you back soon!Kind regards,Reservations

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic staff; Hotel situated in Industrial estate .Company next to hotel moving skips around .I had zero view from my room window due to a huge stack of skips.Breakfast ok.Parking provided by hotel excellent .My room was compact with all expected facilities.check in/out no problem.Hotel generally in good condition and clean and well maintained.
Overnattede 1 nat i april 2024
Svar fra Reservations den 29. apr. 2024
Dear Roger,thank you for your review, we're glad you had a great experience with us and hope to welcome you back soon!Kind regards, Reservations

2/10 Forfærdeligt

Meagan

Rejste med partner, Rejste med kæledyr
Synes ikke om: Rengøring, service og personale
We booked through Expedia, but first called the hotel to ensure it was pet-friendly, as it was listed so on this website, but not specified on their own. We were assured it was, and proceeded to book. We then took a pricey cab ride from the airport to this hotel, and were checked in while holding our dog; when we went to get into the elevator, the front desk attendant said we couldn't bring our dog with us... as if we should leave him somewhere? It turns out the hotel is not pet friendly, and when I explained to the front desk that we checked ahead of time, she called a manager, and neither were concerned about the misinformation, just told us we couldn't stay, and said "there's other hotels around". After 30 mins of us sitting in the lobby with our suitcases and dog, we found other accommodations, and asked if they would mind calling us a taxi. It was now a new front desk attendant, and he said he would call and that they'd cover the taxi fare, we'd just have to submit a receipt to the manager's email. We moved to our new location, emailed the receipt, received an email back that we'd hear from them soon, and then did not. After following up again, we still haven't heard anything from the managers, and it's clear they don't see a problem with how any of this was handled. Really disappointed in the lack of service here, but glad we found something better.
Overnattede 7 nætter i april 2024
Svar fra Reservations den 16. maj 2024
Dear Guest, thank you for your feedback and I am sorry to hear about the inconvenience, as per our clear instructions on the website and other online booking platform sources, we are not allowed any pets at the property. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future. Kind regards, Guest Relations.

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Breakfast was bland , room was cold and damp
Overnattede 1 nat i april 2024
Svar fra Reservations den 28. apr. 2024
Dear Michael,,thank you for taking the time to post your review, we hope to welcome you back again.Kind regards, Guest Relations

2/10 Forfærdeligt

Charlotte

Overnattede 1 nat i april 2024
Svar fra Reservations den 16. maj 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion.We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Fremragende

Theresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
lovely hotel, nice and quiet and peaceful, staff is really helpful
Overnattede 1 nat i april 2024
Svar fra Reservations den 8. apr. 2024
Dear Theresa, thank you so much for your review, we're delighted you had a great experience with us and look forward to welcoming you back soon!Have a lovely weekend!Kind regards,Reservations

8/10 Udmærket

Kevin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good Shower, - within walking distance of a Retail Park with places to eat. - Good early Breakfast - Reasonably Secure Parking -
Overnattede 1 nat i marts 2024
Svar fra Reservations den 8. apr. 2024
Dear Kevin ,thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon!Kind regards, Guest Relations

6/10 Okay

Zeby, Triangle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Around nosy day time
Overnattede 4 nætter i april 2024
Svar fra Reservations den 7. apr. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 Okay

Zeby, Triangle

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i marts 2024
Svar fra Reservations den 8. apr. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

8/10 Udmærket

Nancy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our second time around. Staff are attentive and with good service. Complimentary breakfast is most vital, thank you and parking is free, so good.
Overnattede 4 nætter i april 2024
Svar fra Reservations den 7. apr. 2024
Dear Nancy, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Udmærket

Nicola

Synes godt om: Rengøring, service og personale, faciliteter
Booked suddenly due to family issues, as a single female I felt very safe at this hotel. It had a late check in and a later check out up to 11am with express checkout which I used. I liked : Gated free parking with night time security -value for money double room -complimentary bottled water as well as tea, cofffee, shower gel, shampoo -small fridge in the room -blackout curtains -lovely hot shower -do not disturb / please make up my room options -guessing 32 inch TV with satellite channels so screen big enough to comfortably view from bed My only negative critisms were -stain on one of the towels -string smell from the kitchen permeated the room of curry whilst not unpleasant it made my clothes smell the same after just 1 night and also being neuro-diverse with ADHD and Autism, I have a tendency to avoid strong smells so was hard to sleep
Overnattede 2 nætter i april 2024
Svar fra Reservations den 7. apr. 2024
Dear Nicola, thank you so much for leaving such positive feedback regarding your recent stay and we look forward to welcoming you back very soon. Kind regards, Guest Relations

6/10 Okay

Michael

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast buffet options were more limited than other free breakfast buffets around the area,quality was lower aswell which was unfortunate The hotel staff were great and very accommodating Rooms were clean and tidy
Overnattede 2 nætter i marts 2024
Svar fra Reservations den 2. apr. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 Forfærdeligt

Zeby, Triangle

Rejste i en gruppe
No have privacy in room . They can open any time open room without permission.
Overnattede 1 nat i marts 2024
Svar fra Reservations den 2. apr. 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

6/10 Okay

Albert

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Reservations den 2. apr. 2024
Dear Albert, thank you for your rating and feedback during your recent stay with us, we look forward to welcoming you back soon! Kind regards, Guest Relations

8/10 Udmærket

Graham

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Noisy workmen outside until 2300.. Neighbouring clients noisy until 1am. But otherwise comfortable and good value for money.
Overnattede 1 nat i marts 2024
Svar fra Reservations den 2. apr. 2024
Dear Guest, thank you for your feedback and I am sorry that your stay was disturbed by the noise in the local area. I want to assure you that, what was experienced on your recent stay with Grand Sapphire is not the norm and I sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Fremragende

aadam

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean hotel, friendly staff especially Zamin. I would definitely visit again.
Overnattede 1 nat i marts 2024
Svar fra Reservations den 25. mar. 2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

6/10 Okay

Leon

Synes ikke om: Service og personale
The room in my view is standard (it was supposedly executive). Not exactly what the pictures look like, but similar minusing a few things. Very cheap bedding and pillows. Hot water in the shower did not come on. Greasy headboard. Tap water in the bottle of water provided. The recpection area and hallways are nicely decorated. However, what i didnt like the most was, whilst checking in I was randomly told there is a £100 deposit for the room, refundable depending on damages. I initially thought that was weird as I never saw any clear mention of this whilst making my reservation and felt more singled out then an official requirement. Plus the room really had nothing of that value to break. What i did notice in the room was a sign that says there is a £100 fine if you smoke in the room. Apon checking out i thought they would want to check the room before returning my deposit. This wasn't the case and it was returned immediately. Therefore i can only assume the £100 deposit was not for damages but a pre assumption that because of my skin colour/appearance that i would smoke in the room. I did not appreciate that. You need to be very clear in why you are taking money from your visitor's.
Overnattede 1 nat i marts 2024
Svar fra Reservations den 25. mar. 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Udmærket

inder

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Cannot lock doors
Overnattede 2 nætter i marts 2024
Svar fra Reservations den 25. mar. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

4/10 Dårligt

MONIQUE

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Firstly the hotel does not respond to any emails or messages previous to check in. The room did not have an iron or hangers or enough towels, and no refrigerator. We had to ask for all of the above. The sink was cracked and the shower had mold. I wouldn't suggest staying here for more than a day If you are looking for comfort. The linens on the bed was simply a duvet and a top sheet not even a fitted sheet. Breakfast was ok, it consisted of boiled or fried eggs, yogurt, toast, cereal, mini hotdogs and beans. Supplies ran low after the first hour and wasn't replenished and you had to ask. The staff was extremely polite to their credit but I wouldn't stay there again.
Overnattede 4 nætter i marts 2024
Svar fra Reservations den 25. mar. 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Fremragende

labib

Overnattede 1 nat i marts 2024
Svar fra Reservations den 12. apr. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Udmærket

colin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Functional midweek accommodation, complimentary breakfast just average
Overnattede 1 nat i marts 2024
Svar fra Reservations den 18. mar. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Worth a stay in this hotel. Friendly and approachable staff (Zamin). Complimentary basic stuff are provided. Clean and lovely hotel.
Overnattede 3 nætter i marts 2024
Svar fra Reservations den 8. mar. 2024
Dear Guest, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards Guest Relations

10/10 Fremragende

Isha

Overnattede 2 nætter i februar 2024
Svar fra Reservations den 25. mar. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Fremragende

Tony

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was Excellent
Overnattede 1 nat i februar 2024
Svar fra Reservations den 23. feb. 2024
Dear guest, thank you for your feedback, we're glad you enjoyed your stay with us and hope to welcome you back soon! Kind regards

8/10 Udmærket

Simon

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i december 2023
Svar fra Reservations den 20. feb. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Okay for a short stay
Overnattede 1 nat i februar 2024
Svar fra Reservations den 20. feb. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

2/10 Forfærdeligt

Paul

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Disappointing this time
Very noisy party, due to finish at 10 but didn’t then room above carried on. Spoke to reception but they did nothing. Lovely hotel and no problem with the party but when you treat yourself to a nice room you expect it to be perfect and be able to get a good resr
Overnattede 1 nat i februar 2024
Svar fra Reservations den 20. feb. 2024
Dear Paul, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Udmærket

Mr C

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Basic comfortable hotel
Overnattede 1 nat i februar 2024
Svar fra Reservations den 20. feb. 2024
Dear Chris, thank you for taking the time to post your review, we hope to welcome you back soon! Kind regards

10/10 Fremragende

Sebastiano

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really friendly and helpful receptionist and staff ever, lovely and great first impression of the hotel Everything was exceptional. It was clean, stylish, roomy with excellent service. I really enjoyed staying at the Grand Sapphire Hotel, I highly recommend it and I will come back for sure
Overnattede 1 nat i februar 2024
Svar fra Reservations den 12. feb. 2024
Dear Sebastiano, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 Fremragende

Eddie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Martina and staff were very helpful
Overnattede 1 nat i februar 2024
Svar fra Reservations den 9. feb. 2024
Dear Eddie, Thank you so much for a lovely review. We are delighted that you enjoyed your recent stay, I have passed your kind comments onto the team and we look forward to welcoming you back very soon. Kind regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Was Clean & Comfortable As ALWAYS.
Overnattede 1 nat i februar 2024
Svar fra Reservations den 5. feb. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Fremragende

asif

Overnattede 2 nætter i februar 2024
Svar fra Reservations den 5. feb. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Fremragende

Ernest

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing stay always. Quiet and easy and free parking.
Overnattede 2 nætter i januar 2024
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 Okay

Daniel

Overnattede 1 nat i januar 2024
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Fremragende

Shebl

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

10/10 Fremragende

Lakeeta

Overnattede 2 nætter i november 2023
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

4/10 Dårligt

Glenn

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Adequate when heavily discounted.
Parking was virtually impossible when I turned up. Just a couple of badly parked cars that had left enough of a gap to squeeze into with barely an inch to spare. Check in was a bit of a chore with some insistence on the provision of a photo ID which I don’t carry habitually, something about it being in the terms but when booking through the Hotels.com App I hadn’t been aware of. The room was in need of refurbishment. No side tables by the bed despite having sockets either side of the bed which meant having devices charging up on the floor. The breakfast was really poor. A solitary dried up egg on offer. So I grabbed a couple of slices of curled up bread to toast and had with a coffee made from a packet of instant coffee by the kettle. No proper coffee. The juice wasn’t really juice, just some sort of squash, very watery and unpleasant. Overall the hotel looks the part until you scratch the surface and then you can see how cheap and nasty everything really is.
Overnattede 1 nat i januar 2024
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was a good time at the hotel. More can be done with the breakfast to ensure that everyone gets the same quality and quantity during the breakfast time frame.
Overnattede 1 nat i december 2023
Svar fra Reservations den 29. jan. 2024
Dear Guest, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay. Your feedback has been noted and will be used, where possible, for improvements to be made. Kind Regards, Guest Relations

8/10 Udmærket

Jacqueline

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Reservations den 8. jan. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

6/10 Okay

Shebl

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Reservations den 8. jan. 2024
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards Guest Relations

10/10 Fremragende

Sophia

Overnattede 1 nat i december 2023
Svar fra Reservations den 26. dec. 2023
Dear Sophia, thank you for staying with us and sharing your feedback. Thank you so much for a lovely review - we are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards, Guest Relations.

2/10 Forfærdeligt

Chris

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Disappointing stay
The room had a light which kept coming on at random points of the night, no logical reason to why it would flicker on but it was very disturbing. Twice, once in the evening and once at 6.30am a very loud fire alarm went off in my room waking me up. Again no logical reason to why it went off, there was definitely no fire though. I was made to pay a £100 deposit on arrival and one week later I am still waiting for this to be returned. If I hadn’t checked a bank statement I’d imagine this would have gone unnoticed.
Overnattede 1 nat i december 2023
Svar fra Reservations den 24. dec. 2023
Dear Guest, thank you for your feedback and I am sorry to hear that you did not enjoy your stay with us on this occasion. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We want to assure you that here at Grand Sapphire we are constantly working to improve our services, and we sincerely hope we will get an opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations.

10/10 Fremragende

jackie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i december 2023
Svar fra Reservations den 20. dec. 2023
Dear Jackie, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Fremragende

Ernest

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
Stay here is amazing, less traffic noise, easy and free parking and friendly and efficient customer service.
Overnattede 1 nat i december 2023
Svar fra Reservations den 20. dec. 2023
Dear Ernest, thank you for a wonderful review! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

10/10 Fremragende

Lewis J

Overnattede 1 nat i december 2023
Svar fra Reservations den 19. dec. 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards

6/10 Okay

Anthony

Forretningsrejsende
Synes ikke om: Service og personale
Overnattede 2 nætter i november 2023
Svar fra Reservations den 16. dec. 2023
Dear Guest, thank you for taking the time to review your recent stay with us at Grand Sapphire. We hope we have the opportunity of welcoming you back very soon. Kind regards, Guest Relations

10/10 Fremragende

Mustakali

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 2 nætter i december 2023
Svar fra Reservations den 16. dec. 2023
Dear Guest, thank you for a wonderful rating! We are delighted that you enjoyed your recent stay and are thankful for the perfect rating you have given. We look forward to welcoming you back very soon! Kind regards Guest Relations

6/10 Okay

Corey

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Somewhat disappointed.
Me and my partner finally managed to book the deluxe double en-suite(executive) room the most expensive room there , it wasn’t as it had been shown in the pictures unfortunately, the tv screen was all blue and couldn’t be changed much even in the settings , the door to the room wouldn’t close properly, there always seemed to be a draft coming from one of the windows even when closed , some of the furniture and furnishings was dusty and dirty for example the sofa looked like it had never been cleaned it had a lot of stains on it and the closet door was really dusty , also part of the flooring on the left side of the bed looking at it was missing a part and which you could definitely hurt yourself in and or trip on but the positives are that the staff was nice and friendly ,they was quick and responsive with some issues we had , the overall design of the room and layout was pleasant . We have stayed in this hotel a few times now and have had a great experience but for some reason this room we had been looking forward to and was trying to book for sometime was unfortunately disappointing, the executive double room en-suite we normally get is great and hadn’t had any issues what so ever.
Overnattede 1 nat i december 2023
Svar fra Reservations den 10. dec. 2023
Dear Corey, thank you for taking the time to review us. Thank you for bringing these issues to our attention, we will be reviewing your feedback and ensure these issues are investigated and rectified. We hope we have the opportunity to welcome you back to Grand Sapphire in the future. Kind regards, Guest Relations.